Sat.Apr 24, 2021 - Fri.Apr 30, 2021

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10 UX Mistakes That Are Making You Lose Leads

TryMyUI

Both website and mobile designer experts dedicatedly work to offer their audience the best user experience. They understand how crucial it is for any platform to run smoothly and ensure that visitors do not face any problems. The post 10 UX Mistakes That Are Making You Lose Leads appeared first on TryMyUI Blog.

UX 111
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How to Make Time for Real Product Work

The Product Coalition

Product management is such a busy job. The hectic day-to-day in itself contains more work than one can do, but we all know that real product work requires much more than that. How can you make time to get to the important things? Here is a quick guide. Photo by Alice Dietrich on Unsplash I recently started to work with the product guild at a well-known company that is about to go public.

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So, What Are We Going to Do About Hybrid Work?

Modus Create

“Remote work is the future of work” was definitely among the top quotes of 2020, alongside “You’re on mute.”, “Stay safe, everyone.” and “Why are they hoarding toilet paper?” But we often forget that remote work has also been our past. Until the industrial revolution, most of humanity worked from home.

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What Product Management Metrics Really Measure?

Alchemer Mobile

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Retention and engagement. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?

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Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

Senior leaders often want to see months - or years - long product roadmaps. But these predictions often do not create products your customers will love. While customers aren’t fickle, they often do not know what they want until you give them something to try. That means product leaders need to integrate experiments and options into their roadmaps. In this presentation, Johanna Rothman will explain: How to limit the duration of a roadmap and show possible options.

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Mind the Product: Surviving 2020

Mind the Product

We know that people enjoy product case studies and like learning about what other teams have been through, but it can be hard to find people willing to share. This is because real life often looks very different from the polished think pieces and frameworks that you see in most articles. But the truth is, [.] Read more » The post Mind the Product: Surviving 2020 appeared first on Mind the Product.

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360Learning’s Joei Chan on embracing innovation as a content marketer

Intercom, Inc.

Ideally, this wouldn’t be a conflict. Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning.

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2021 Engagement Benchmarks for Utilities Apps

Alchemer Mobile

One size did not fit all for Utilities apps in 2020. Depending on industry (energy, manufacturing, security, et. al.), issues with supply chains, global price drops, and budget constraints impacted each brand differently. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category.

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Stories from the ProductTank Community – Derry

Mind the Product

ProductTank organiser Maria McColgan gives us the lowdown of the product culture is like in Derry, Ireland. What is it that motivates you to run ProductTank meetups? There was a huge opportunity for developing this skill set in the North West of Ireland. I had also recently taken up a role whereby there were only [.] Read more » The post Stories from the ProductTank Community – Derry appeared first on Mind the Product.

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The 100 Best Channel Podcasts Of 2021

Jay McBain

Since posting our top 64 channel podcasts in 2019, there has been explosive growth in podcast adoption. The audio-only format is also expanding with the invite- and iOS-only upstart Clubhouse achieving 16.4 million downloads since it debuted last year, according to Sensor Tower. Responding to this initial success, leading social media companies such as […].

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Toward a Unified Project Management Understanding

The objective of this research is to dispel misunderstandings about crucial project management terms and their definitions. It aims to accurately place these terms and facilitate a comprehensive global understanding of their meanings.

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Resolving repetitive queries at scale: How context powers high-quality support

Intercom, Inc.

Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers? Customer expectations are at an all-time high. They want a deeply personal customer experience every time they interact with a business – the kind that leverages automation and bots to fit in with a customer’s busy lifestyle, instead of treating the

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What Product Management Metrics Really Matter?

Alchemer Mobile

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Retention and engagement. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?

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5 Tips for Product Managers: Membership Only Content Sneak Peek

Mind the Product

Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader, and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got you covered. [.] Read more » The post 5 Tips for Product Managers: Membership Only Content Sneak Peek appeared first on Mind the Product.

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Web Design and Development: what's the difference?

Imaginary Cloud - Design

Despite requiring very different skill sets, web design and development are sometimes automatically associated with each other. Although this is not entirely wrong (as we will explain later) it is also not completely true. They are tremendously important to build a prosperous digital product, but web design and development do not share the same concerns and priorities within the process - their responsibilities also differ.

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Harnessing Mobile-Led Growth: The Case for Mobile App Performance

In an increasingly mobile-first world, successful mobile apps have become a key driver for business growth. However, many companies still struggle to find success in the highly competitive mobile market. While many factors determine the success of a mobile app, one of the most important and often overlooked is app performance and its effect on the user experience.

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Hiring a VP of Engineering? Use This Framework from Shopify’s VPE to Get it Right

First Round Review

After more than 20 years in tech, eight companies, and thousands of hires, Shopify's Farhan Thawar shares his go-to-framework for snagging a VP of Engineering. From the skills that are most important to the questions to ask and red flags to watch out for, his advice will help founders dive several layers deeper as they approach this hiring search.

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Do DevOps and the Cloud Need Test Automation?

The Product Coalition

Applications today are being tailored to run solely on the cloud and this can be accredited to the cloud-first approach most businesses have incorporated. Hand-offs between development and operations teams have led to multiple issues for modern customer-obsessed businesses, as managing integration and delivery becomes increasingly challenging. To get around this problem, businesses are now focusing on becoming more agile to stay competitive.

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Analytics are the key to optimizing the product roadmap

Mind the Product

You’ve built an early version of your product, and it works. You have early adopters that really like what you are doing. You have validated your idea and built a product that is valued. But now you’re getting several requests for new features—a fork-in-the-road moment for startup businesses. What do you prioritize first? Is adding [.] Read more » The post Analytics are the key to optimizing the product roadmap appeared first on Mind the Product.

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Amazon’s Product Managers Struggle To Make Food Delivery Successful

The Accidental Product Manager

Amazon’s food delivery service is not living up to customer expectations Image Credit: Mike Mozart. If there is one new product that is currently red hot, it would be food delivery. There are a bunch of brand new companies that seem to have shown up overnight who are now all vying to deliver food to our houses. Not wanting to get left behind in this booming market, Amazon has decided to roll out their own food delivery service.

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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Counterintuitive Lessons on How to Get Better as You Scale, From Twilio’s Jeff Lawson

First Round Review

13 years after Twilio first launched, CEO and co-founder Jeff Lawson opens up about the peaks and valleys to share a set of unconventional company building lessons on how to get better as you scale — from introducing new products and refining go-to-market strategies, to focusing annual planning and making post-mortems more effective.

Strategy 117
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A Sprint Review without Stakeholders?

The Product Coalition

TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. Given that Scrum is a framework with a reasonable yet short “manual,” this effect should not surprise anyone. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness.

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How to encourage clicks without shady tricks by Paul Boag

Mind the Product

In this ProductTank Exeter talk, Paul Boag, Founding Partner of Boagworks, provides some useful information for how product managers should go about promoting the products they’ve built without adopting less than savory techniques. Watch the video to see Paul’s talk in full or read on for an overview of his key points: What is a [.] Read more » The post How to encourage clicks without shady tricks by Paul Boag appeared first on Mind the Product.

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What is whiteboarding? Everything you need to know

nulab

How many times a week (or day) did you get called up to the whiteboard in school to solve a math problem or figure out a grammatical mistake? It used to feel commonplace — and sometimes nerve-wracking. But now — when was the last time you even used a whiteboard for more than just devs? We’re about to change that! Set on a path to join anachronisms like “hanging up the phone” or “making a Xerox,” “whiteboarding” is a great business practice you might not already be doing.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Building a World-Class Innovation Culture: Bayer

Strategyzer

In our work with companies, we have observed significant changes in the attitudes that leadership has towards innovation. Leaders now value innovation as the most important driver of growth. But even with leadership having understood the importance of innovation, there is still a need to ensure that companies create the right culture for innovation to thrive.

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North Star Metric?—?Measure the Right Thing

The Product Coalition

“What gets measured gets managed — even when it’s pointless to measure and manage it, and even if it harms the purpose of the organisation… Continue reading on Product Coalition ».

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Designing for Cognitive Bias – David Dylan Thomas

Mind the Product

Monika Turska defines the job of a Product Manager as someone who helps make better decisions, faster. But making the right decisions—whether it’s the ones that we’re actively making, or the ones we’re empowering our algorithms to make—requires a real understanding of the environment they’re being made in. We asked Design for Cognitive Bias author, [.

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Why You Need Product Analytics Now

Indicative

A lot gets lost in translation when we talk about analytics, and Product Analytics is no exception. We talk about how Product Analytics tools can help you build a better product, how they can help you improve UX, how they can help you better understand customers. And all of that is true. Product Analytics enables companies to build the products that people want and do it quickly.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Feature Death, Next Feature Fallacy & The Build Trap – Why Nobody is Using Your Product & What to Do About It

Userpilot

What is feature death? Why is nobody using the amazing features you’re making?! Especially if they (the users) asked for them in the first place?! How can you prevent your features from dying on you? First of all: don’t make more features. It’s a trap. The Build Trap, to be precise. Then, repeat after me (or Andrew Chen of Andreessen Horowitz, to be precise): “The natural state of any new product is that no one’s using it :)”.

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Sprint Acceptance Gate?

The Product Coalition

TL; DR: The Sprint Acceptance Gate There are plenty of failure possibilities with Scrum. Given that Scrum is a framework with a reasonable yet short “manual,” this effect should not surprise anyone. Turning the Sprint Review into a Sprint acceptance gate where stakeholders sign off features is unfortunately prominent and defies the idea of self-management.

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Driving commercial impact for product teams by Yi-Wei Ang

Mind the Product

In this #mtpcon Digital APAC keynote, Yi-Wei Ang, CPO at talabat (Delivery Hero) – the largest food delivery business in MENA — invites us to rethink our relationships and maximise commercial business impacts through ‘product-led’ decision making. Watch the talk in full or read on for the overview, including: The evolution of agile, leading to a ‘product-led’ [.

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