Sat.Oct 17, 2020 - Fri.Oct 23, 2020

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The 40 Best Questions to Ask in an Interview — How to Go Deeper Than “What’s the Culture Like?”

First Round Review

Top startup leaders shared their favorite thought-provoking questions for candidates to ask during an interview to stand out from the crowd and gain in-depth knowledge about the company, the team, and the role.

Startups 145
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Negotiating with Sales: A Guide for Product Managers

Mind the Product

As a product leader, you’ve likely been in this situation. The sales team needs one specific feature to close a new opportunity with a large new prospect. Your gut instinct tells you that you’ve done right through customer interviews and competitor research. You have a solid roadmap to execute, and you wonder if maybe the [.]. Read More. The post Negotiating with Sales: A Guide for Product Managers appeared first on Mind the Product.

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Product lessons through a meditation app

The Product Coalition

Product lessons from a meditation app Photo by Le Minh Phuong on Unsplash edited on Photolab.me I was recently reading my post on how to design user registration flows. A couple of thoughts occurred to me. I will illustrate them through using an example. My employer partnered with a meditation app to offer employees a premium subscription for free for a limited period.

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Better engineering through management – the surprising benefits of becoming a manager

Intercom, Inc.

One of our core values at Intercom is “We love people who genuinely want to learn and grow.”. Of course, celebrating and encouraging a growth mindset is all good and well, but how do we put in place structures and processes that actually encourage career growth? In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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5 Plays Every Sales Playbook Should Have

Product Management University

The whole point of creating a sales playbook is to give your sales team “situational sales tools” that make them highly effective in every part of the sales process. The end game is a shorter sales process where you’re the clear choice. Here are five staples that should make the shortlist in every sales playbook. The Playbook: 1. The Product Overview. “Can you give me an overview of your products/services?

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Become a Product Visionary with Alternative Futures Analysis

The Product Coalition

Photo by Matt Noble on Unsplash In the 1990s and 2000s, Blockbuster was the nation’s top video rental company, with over 8,000 stores across the globe. By 2010, the company had shuttered all of its stores (except this one you can rent on airbnb). What went wrong? How did Blockbuster go belly up in less than a decade? Blockbuster failed to see (or ignored) the forces shaping its industry and was overtaken by a more innovative challenger (Netflix).

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Nate Brown on why proactive CX is the next competitive battleground

Intercom, Inc.

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 times more revenue than their competitors. And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboardin

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B2B Product Manager Magazine October 2020

Product Management University

The B2B Product Manager October 2020. The product led growth model is gaining tremendous momentum. This month we look at the impact on product management and product marketing. It’s big, or maybe that’s just the way it should have always been. As most companies deal with leaner sales pipelines, your product demos are even more critical to making the shortlist.

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The PMwheel – a Compass for the Product Manager Development Journey

Mind the Product

Back in 2016, I was working with the product organization of a larger tech company. They asked me to help every product manager on the team “understand the role of the product manager better,” and to help the product managers understand what “better” would actually look like. This was not an easy challenge and, although [.]. Read More. The post The PMwheel – a Compass for the Product Manager Development Journey appeared first on Mind the Product.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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E-Learning Vs Traditional Learning: Benefits and Differences

The Product Coalition

The rift between traditional learning and online learning continues to grow as technology makes inroads in our daily lives. The corona virus pandemic has forced learners across industries to take to online learning, with schools and universities being shut down for the foreseeable future. The advantages of online learning are many; that said, the jury is out on which learning process emerges as the victor in the online training vs traditional training battle.

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7 steps to creating better help center content

Intercom, Inc.

Maya Angelou, the poet and civil rights activist, said it best: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”. That’s a universal truth, but one businesses forget about at their peril. The feelings customers take away from an experience with your company are far more important than any “response time” metric.

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How to Build Your Dream Analytics Stack

Indicative

Every company, of every size — even organizations of just one person — are navigating a data avalanche problem. There’s more information on hand than organizations know how to use or manage. Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all.

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Product Accountability – Appraise Products Like a Manager

Mind the Product

Performance reviews, evaluations, or appraisals are awful, and we need more of them. it’s time to recognize the need for Product teams to evaluate themselves based on the performance reviews of their products. This is meant to establish the mindset that in order to evaluate a Product Manager’s and Product Team’s performance it’s not about [.]. Read More.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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A Psycho-analytical Approach to Creating High-Converting Websites

The Product Coalition

Symmetrical landing page structures which popular web-building tools offer may not always deliver the conversion you expect if you do not understand the mechanisms behind them. Photo by ?? ?? on Unsplash Background Try recalling your recent visits to landing pages which are trying to sell you something. Chances are, your mind would register a rather common page structure where you would see an impressive “hero image” and a slew of sales-centric information before a final “call-to-action” button

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Drive Growth by Picking the Right Lane — A Customer Acquisition Playbook for Consumer Startups

First Round Review

In Dan Hockenmaier's and Lenny Rachitsky's experience, founders are often surprised to learn that there are very few routes to scalable new customer acquisition. Here, this duo unpacks the three ways to drive consumer startup growth, offering a detailed framework and set of case studies for accelerating in each lane.

Startups 125
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TEI 305: Become a product naming champ – with Alexandra Watkins

Product Innovation Educators

How product managers can create product names that make people smile. Not many product managers get involved in naming products, and that is a mistake. If you were involved during the initial idea work and problem solving—creating a product concept that fulfills customers’ unmet needs—then you have valuable insights for the product name. You can be a great brainstorming resource to help Marketing or a naming consulting. .

Naming 116
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Balancing Family Life with a Career in Product Management – Shelly Kalish & Karen Hershenson on The Product Experience

Mind the Product

“People are hard.” That’s what Mind the Product co-founder Janna Bastow said in her keynote speech at #mtpcon in 2017. As product managers, we have to deal with demanding, unreasonable people who hold us to unrealistic standards and want everything delivered yesterday – and as a parent, you have to deal with stakeholders and team members [.].

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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The Sales Funnel Isn’t Really a Funnel

The Product Coalition

A good product strategy helps you to acquire happy customers and retain them over time. On your way there, there are many potential weak links that can prevent it from happening. Here is how product strategy helps you overcome them. Photo by Braden Collum on Unsplash Working on product strategy is an iterative process. In the beginning, you reveal the bigger things that need to change in your current strategy (for example, some companies I work with understand that they need to solve a differen

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Gainsters of Gainsight: Meet Minh Phan, Senior Director of Product Management

Gainsight

1. Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . 2.

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Productboard accelerates growth to serve larger organizations and teams

ProductBoard

We are delighted to announce new additions to our product, customer base, and leadership team, as well as a refresh of our brand! This week, we are hosting our 2020 Product Excellence Summit – a virtual event featuring a panel of product thought leaders and a global audience of 3000+ product professionals. Besides kicking off the very first conference in Productboard history, we have some other.

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Can you be a Mom and a Product Manager? – Shelly Kalish & Karen Hershenson on The Product Experience

Mind the Product

“People are hard.” That’s what Mind the Product co-founder Janna Bastow said in her keynote speech at #mtpcon in 2017. As product managers, we have to deal with demanding, unreasonable people who hold us to unrealistic standards and want everything delivered yesterday – and as a parent, you have to deal with stakeholders and team members [.].

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Here are the 10 most clarifying questions a PM should ask (often)

The Product Coalition

Photo by Emily Morter on Unsplash I recently came across this article on “ Eigenquestions ” which speaks about the idea of identifying the most important question when looking to make a decision or taking on an initiative (“the question where, if answered, it likely answers the subsequent questions as well”). This got me thinking about ways to frame questions that can help busy PMs quickly get to the root of the matter.

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The Essential Common Ground For Highly Effective Teamwork

Strategyzer

In a recent workshop we hosted with close to 100 participants, we asked participants “what organisational problems, obstacles, and risks are preventing you from successfully testing business ideas”? One of the biggest pains iterated by most participants was the lack of time. Most corporate innovation teams we work with are often from multiple disciplines, building and testing an idea on top of their existing workload.

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Onwards & upwards! A fresh new brand to take Productboard into the future

ProductBoard

I founded Productboard five years ago with a simple mission: to help companies build products that matter, together. Five years may not seem like much, but in the hyper-growth world of startups, it’s a long time. In those five years, we’ve grown from a tiny startup with a handful of people to an established, globally recognized company. Earlier this year, we closed our $45 million Series B.

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Building And Scaling Empowered Teams: AMA With Nate Walkingshaw

Mind the Product

In this AMA session, exclusively for MTP Leaders, Nate Walkingshaw reveals some of the tough leadership lessons he learned early on in his career, how to build and scale a culture of trust, and why he wishes we’d all stop using the word ‘failing’ If you missed it, you can watch the whole session again, [.]. Read More. The post Building And Scaling Empowered Teams: AMA With Nate Walkingshaw appeared first on Mind the Product.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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What’s The Difference Between UI and UX? A Three Minute Breakdown

The Product Coalition

As many of us digital designers generally know, UX means ‘user experience,’ which focuses on how something works and how people use it. Continue reading on Product Coalition ».

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Collection, Analysis, Action: A Beginner’s Guide to the Product Stack

Mixpanel

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. Simply put, data is at the core of good product management. But making the most of the data that organizations collect is a process that’s often hindered by unnecessary complexity.

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Productboard launches new capabilities to empower customer-centric product teams

ProductBoard

Easy to use roadmapping, dynamic customer segmentation, and enhanced integrations, including Salesforce, to improve productivity and accelerate innovation. Every product team aspires to build excellent products that fulfill customers’ needs, regardless of industry, use case, or company size. Yet too often, product teams are stuck managing manual processes for analyzing and cataloging customer.

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