The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of

Customer Experience 158

Customer Experience Data Visualization User Testing Product Research 158

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. We have developed a new leadership model – the Product Adaptive Leadership Model (PALM) that offers a path for Product Leaders to examine their current practices, apply new ways of solving problems, and improve their Product Leadership performance.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Product Management Unpacked

SEPTEMBER 23, 2020

A recent report by Pendo.io finds interesting differences between how B2B (business-to-business) and B2C (business-to-consumer) product managers approach product management, especially as it relates to customer research. Understanding, championing and prioritizing customer needs and wants is critical to a product manager’s role. Traditionally, B2C companies have been perceived as more adept at putting their customers first, and as a result, are often seen as more customer-centric.

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B2C User Testing B2B Customer Feedback 190

Mind the Product

SEPTEMBER 21, 2020

Prioritising a backlog is a technically simple task, so why is it so hard? In this ProductTank London talk Emily Tate – Chief of Staff at MindTheProduct, helps us embrace the art of prioritisation. Watch the video to see her talk in full, or read on for an overview of her key points. Focus When working [.]. Read More. The post Embracing the Art of Prioritisation by Emily Tate appeared first on Mind the Product.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Series is a visual campaign builder with a very flexible and interactive design – you can easily build out sophisticated customer journeys using the intuitive drag-and-drop interface, making your customer engagement campaigns much more powerful and effective. “Series is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all” Indeed, Series is

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

The Product Coalition

SEPTEMBER 21, 2020

Working with developers can be intimidating. But follow this five step process and you’ll be fine. Continue reading on Product Coalition ».

Product Research 192

Product Research Development Software Engineering Software Developers 192

Mind the Product

SEPTEMBER 24, 2020

The SaaS industry is undergoing a quiet revolution. Competition is increasing, products are becoming less differentiated, customers are becoming less loyal, and the cost of acquiring new customers is rising year after year. It’s within this landscape that retaining existing users has become just as important as acquiring new ones. This article focuses on the [.].

User Testing 214

User Testing Customer Feedback Product Management Product Manager 214

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. Today, businesses need a modern way to deliver fast, personal, and real-time communication to their customers.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Mironov Consulting

SEPTEMBER 22, 2020

After years of struggle, I’m advising all of my clients and product leader coachees to stop using the term “MVP”. Not to stop doing validation, discovery, prototyping or experiments they may associate that that acronym, but to remove the label from all of their docs and presentations and talks. To delete the letters MVP from roadmaps and product charters.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

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Data Visualization

The Product Coalition

SEPTEMBER 23, 2020

Start asking the courageous question: “What would I have to do differently to excel at change?” Learn how one org did it & how you can too. Continue reading on Product Coalition ».

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Agile Leadership Product Manager Product Management 163

Mind the Product

SEPTEMBER 22, 2020

The one thing every product person needs is a new acronym that comes from the military, and Adam Thomas is here to help. Sarcasm aside, Adam’s made good use of the BLUF technique: Bottom Line Up Front, a short template, clearly laying out what the team is working on and how they plan to do [.]. Read More. The post BLUF Your Way to Success – Adam Thomas on The Product Experience appeared first on Mind the Product.

Feedback Software 204

Feedback Software Systems Review Consulting Article 204

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. However, conversion funnels are not a one-size-fits-all framework.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Mixpanel

SEPTEMBER 22, 2020

A few weeks ago we introduced 12 new charting colors in Mixpanel, with some additional considerations for vision accessibility. In this post, I walk through our process for choosing these colors, and why it matters to your experience as a Mixpanel user. Let’s go! The colors we had in Mixpanel…existed, but that doesn’t necessarily make them good.

Differentiation 104

Differentiation Vision Customer Experience Branding 104

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Product Coalition

SEPTEMBER 22, 2020

We’ve conducted some initial research into the public APIs of the ASX100 because we regularly have conversations about what others are doing with their APIs and what best practices look like. Being able to point to good local examples and explain what is happening in Australia is a key part of this conversation. Method The method used for this initial research was to obtain a list of the ASX100 (as of 18 September 2020).

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Banking Download Data Visualization Document 165

Mind the Product

SEPTEMBER 25, 2020

At some point in our careers, we’ve likely all experienced a toxic team or two. You know the team we mean, the one where everything is a battle, conversations are tense and people are constantly frustrated and anxious. These issues that arise can be a result of the behaviour of the whole team, a few [.]. Read More. The post Transforming Toxic Teams appeared first on Mind the Product.

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ProductCraft

SEPTEMBER 22, 2020

If you go by the definition of “tango” in the Merriam-Webster dictionary, the title of this article suggests an interaction characterized by a lack of straightforwardness! Contrary to that, the intention behind this framing is to highlight the need for product marketing and product management to always be in lock-step with each other. This should.

Product Marketing 104

Product Marketing Marketing Product Management Product Manager 104

Nir Eyal

SEPTEMBER 21, 2020

The post Screen Time for Kids: Give Them What They Need appeared first on Nir and Far.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

The Product Coalition

SEPTEMBER 22, 2020

While the whole pandemic locked us all down in our basements and everyone was annoyingly glued to social media all day long. The awesome… Continue reading on Product Coalition ».

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Development Product Manager Product Management Management 150

Mind the Product

SEPTEMBER 23, 2020

In this case study, CPO Ashley Fidler lays bare a catalogue of common errors made by her and her team when launching a cybersecurity software product. Read on for her honest analysis of the experience and to discover what happens when you combine ideas that are too early for the market, poor customer understanding, a [.]. Read More. The post Common Product Development Mistakes and How To Avoid Them All: A Case Study appeared first on Mind the Product.

Weak Development Team 125

Weak Development Team Development Product Research Customer Experience 125

ProductBoard

SEPTEMBER 21, 2020

As the pace of the market accelerates and customer expectations evolve, it has never been more important for companies to build excellent products and get them to market faster. But what exactly is an excellent product? Excellent products are products that people use and love. They solve real problems by catering to users’ needs. We’ve learned that the product teams behind excellent products tend.

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dscout People Nerds

SEPTEMBER 24, 2020

What it means to “have it all” has changed. Etienne Fang, Principal Researcher at Amazon, wants to explore how people around the world redefine it.

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

The Product Coalition

SEPTEMBER 21, 2020

What Henry Ford, Steve Jobs and Elon Musk can teach us about the counter-fundamentals of product management Continue reading on Product Coalition ».

Product Management 166

Product Management Product Manager Management Management 166

Mind the Product

SEPTEMBER 24, 2020

In their new book, Build What Matters (£26.99), Rajesh Nerlikar and Ben Foster introduce you to their methodology for becoming a product-driven company. Through their tested strategies, stories of personal success, and case studies from their product advisory clients at Prodify, you’ll learn how Vision-Led Product Management helps you achieve company objectives by meeting both current and [.].

Vision 106

Vision Books Product Research Testing 106

The Product Guy

SEPTEMBER 20, 2020

If you want to get hired as a product manager, there are 4 areas to really focus on. Watch and learn more from product management expert, Don Ross.

Product Management 88

Product Management Product Manager Management Management 88

Product Innovation Educators

SEPTEMBER 21, 2020

Five behaviors of great product managers and innovators. In this discussion we visit two topics—one to help you be more successful personally and another to help your organization be more successful. The first examines five behaviors to be a better innovator. The second is breaking through barriers in your organization that limit innovation and the effectiveness of product managers.

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Data Visualization Analytic Tools Product Management Product Manager 83

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

The Product Coalition

SEPTEMBER 22, 2020

Key Takeaways & Career Advice from Women in Product From left to right: Modupe Akinnawonu, Sophia Somin Yoo, Soumya Shukla, Erin Essex, and Randi Eichenbaum. Product careers can have varying roadmaps. Some have engineering or science backgrounds like myself, while others may be experienced in marketing, journalism, and even history. It's unlikely for anyone to become an expert in all the knowledge required to be a successful product person.

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User Testing Research Software Product Research Customer Experience 117

dscout People Nerds

SEPTEMBER 24, 2020

You can’t be everywhere at once. That’s why unmoderated user testing might be just the thing to scale your research. .

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User Testing Testing 98

Johanna Rothman

SEPTEMBER 24, 2020

We hear about agile teams, in the form of product or feature teams. However, too many managers still work independently. That’s a problem when the teams have organizational problems a single manager can’t solve. Instead of managers working alone, what if we had teams of managers? A client, Bob, had that very problem. He said, “As a manager, I'm supposed to be on the hook for what the team does.

Management 114

Management Management Data Visualization Agile 114