ProductBoard

JULY 29, 2019

Written by Brian Crofts, Chief Product Officer at Pendo, for our ebook, The Path to Product Excellence: Stories and Advice From the Field. Show me a delightful, incredible product—something that inspires fandom in its users, and I’ll show you something that solves a big, hairy problem. Users talk about elegance, simplicity, and moments of delight when advocating for a product, but if you dig down.

75

75

Gainsight

AUGUST 2, 2019

100

100

Nir Eyal

AUGUST 2, 2019

107

107

Mind the Product

AUGUST 1, 2019

Messenger apps started as the simplest way to start a conversation online. Open the app. Select a person to chat with. Go. Today, those apps have seemingly endless ways for users to engage: video chat, send gifs, send emojis, send money, use a filter, buy and sell goods, play games, talk to bots, and more. So much, in fact, that the product leaders behind these apps are slimming them down.

Reporting Tools 155

Reporting Tools Data Visualization Customer Experience Product Research 155

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

ProductPlan

JULY 30, 2019

Product managers will encounter many forks on the road to growth and product success. Those forks always require answering difficult questions. For an early-stage company or new product, the question might be, How will we prioritize features before we have customers? Growing companies will ask, Is it time to scale up our product team ? At some point later in your product’s evolution, you might face another tricky question.

Customer Experience 77

Customer Experience Strategy Marketing Branding 77

The Product Guy

AUGUST 1, 2019

Guest Post by: Merziyah Poonawala (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Joni Hoadley]. What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? Read on to learn how, through collecting and analyzing their operational data, a team was able to quantify and improve their processes on the path to being able to establish clear rel

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Mind the Product

AUGUST 2, 2019

What do you need to be an outstanding product manager? This is one of the key questions for every product organisation and it is also one that this talk from MTP Engage Hamburg tries – at least to some extent – to answer. I share some of the issues that I think play a critical role in becoming a super-successful product manager. Issues that I wished I had known (or someone had told me) when I moved from a UX role to a more holistic digital product management role over 15 years ago.

Product Management 142

Product Management Product Manager Management Management 142

Sachin Rekhi

JULY 29, 2019

I was first introduced to Annie Duke's concepts in a recent podcast with Stewart Butterfield interviewing Ben Horowitz and Marc Andreessen on the 10th anniversary of A16Z. In the interview Stewart asks Marc about any mistakes he believed he had made building A16Z. Marc starts off by referring to Annie Duke's work and the concept of resulting, which is the tendency to equate the quality of a decision with the quality of its outcome, which is a risky and incorrect thing to do with any decision tha

Reference 116

Reference Consulting Information Framework 116

Intercom, Inc.

JULY 30, 2019

We have never been more aware of how crucial healthy self-perception is to our well-being and success, with countless books , articles and podcasts dedicated to the importance of maintaining a healthy sense of confidence in ourselves. Our relationship with confidence affects multiple aspects of life, but many of us feel it most acutely in the workplace.

Definition 167

Definition Engineering Books Article 167

Advertisement

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

The Product Guy

JULY 30, 2019

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Engineering 138

Engineering Information Product Management Product Manager 138

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. That’s useful – but she’s also found a way for you to engage your team in a creative way, using the model of the show Black Mirror , in an effort to make better decisions.

Product Research 125

Product Research Customer Experience User Testing Testing 125

Userzoom

JULY 31, 2019

In honour of us sprucing up our own Tree Test Results capabilities , we thought we’d update our classic beginner’s guide to Tree testing. Here we’ll be answering the following questions: What is tree testing? What are the benefits? How do I run my own tree testing? How will I possibly stop myself from making a joke about going into a forest, pressing up against a silver birch and saying, “yeah feels pretty woody, now let’s try another one”?

User Testing 118

User Testing Product Research Testing Research Software 118

First Round Review

JULY 31, 2019

Startup leaders make tough calls every day. We spoke with 6 top operators to gather the tactics and strategies they use to make smart decisions under pressure, garner trust with stakeholders and execute with conviction.

Startups 104

Startups Framework Strategy 104

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Product Guy

JULY 28, 2019

Today’s product management tools just don’t show you the big picture. Watch and learn more from product management expert, Benny Reich.

Engineering 142

Engineering Product Management Product Manager Management 142

Mind the Product

AUGUST 2, 2019

What blocks us from doing our best work? This is the question that Denise Jacobs, author of Banish Your Inner Critic , asks us in the opening keynote of #mtpcon San Francisco. We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. But what if our biggest blocks are actually in our own heads?

CTO Coach 118

CTO Coach CTO Customer Experience Presentation 118

Userzoom

JULY 30, 2019

Whether it’s evaluating a current website, testing a prototype, or iterating throughout the product development cycle, click tests are a fast and cost-effective way to ensure your design works for your users. So if you’re new to the world of clickmaps, heatmaps and darkmaps, let’s explore click testing and how it can benefit your product development… What is a click test?

User Testing 96

User Testing Product Research Testing UX 96

First Round Review

AUGUST 1, 2019

Startup leaders make tough calls every day. We spoke with 6 top operators to gather the tactics and strategies they use to make smart decisions under pressure, garner trust with stakeholders and execute with conviction.

Startups 104

Startups Framework Strategy 104

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Ask Benny

JULY 31, 2019

Why product managers should be an all-in-one deal and should be involved in everything (sales, marketing, support, etc). Should you split between inbound and outbound product managers? Or should a product manager be “full spectrum”? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineeri

Outbound 78

Outbound Inbound Engineering Reference 78

NextBigWhat

AUGUST 2, 2019

We launched the first cohort of the product management course last year, did a bunch of experiments on the content, format and the process – ranging from offline-only course, online-only, recorded to live sessions and we are now happy to have found the high impacting format + content + process. . Get Brochure. A blended format, with very deep focus on daily execution and long-term product thinking!

User Testing 94

User Testing Branding Feedback Software Product Management 94

dscout People Nerds

JULY 31, 2019

When a form prompts you to choose your gender, you’re usually given two options: male or female. Not infrequently, this is mandatory. Not surprisingly, this is excluding people. Here’s how we can do better. .

92

92

First Round Review

JULY 30, 2019

There's no one-size-fits-all growth advice. Brian Rothenberg, former VP of Growth at Eventbrite, breaks down the three broad phases of the startup lifecycle. For each phase, he identifies key targets that startups should aim for to kick their growth strategy to the next level.

Startups 96

Startups Strategy 96

Advertisement

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

Userpilot

JULY 30, 2019

So, you’ve successfully launched a product and now you’re planning to launch a new product within the category. If that’s the case. This blog is for you. We’re here to give you ideas for your new product adoption. If you’ve already achieved product-market fit with your first product, you might think that you can easily achieve it with your new one.

User Testing 93

User Testing Product Research Webinar Customer Experience 93

The Accidental Product Manager

JULY 29, 2019

Product managers learn to embrace the digital age Image Credit: Dave Dugdale. Crate and Barrel sells a lot of furniture. They are now faced with the age old question of how best to get their furniture noticed by their potential customers. In the past, the firm relied on what had always worked for them: still photographs. However, lately that has all changed.

Product Management 76

Product Management Product Manager Customer Experience Weak Development Team 76

The Product Coalition

JULY 29, 2019

How to not screw up your product launch:spend some time thinking about the go to market plan in advance Every product team aspires to ship awesome products. My hypothesis is that a rigorous product development process is the main controllable ingredient to this. A tool that has been helpful as I think about this with my team is a specific product process (diagram above) with various documents depending on the stage of the product.

User Testing 69

User Testing Customer Experience Research Software Feedback Software 69

First Round Review

JULY 29, 2019

There's no one-size-fits-all growth advice. Brian Rothenberg, former VP of Growth at Eventbrite, breaks down the three broad phases of the startup lifecycle. For each phase, he identifies key targets that startups should aim for to kick their growth strategy to the next level.

Startups 96

Startups Strategy 96

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. I was a linguistics graduate who needed money, so I started a generic ‘translation services agency’ business. If you’re wondering where’s SaaS?

Feedback Software 86

Feedback Software Positioning Reporting Tools Strategy 86

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. With switching costs reduced to typing in a different URL or downloading an alternative app on their phone, consumers can be as fickle as they’d like with minimal impact on their wallets; not to mention avoiding painful personal interactions to cancel their subscriptions or the hassle of returning a ph

Customer Experience 76

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 76

Amplitude

AUGUST 1, 2019

All of us today are inundated by digital marketing content—just think of all the promotional emails in your inbox, the sponsored posts in your social media feeds, and the ads in front of your YouTube videos. Over the past five years, digital ad spend has doubled and the cost of acquiring customers has steadily increased. Marketers are well aware that only highly relevant campaigns serving the right message to the right audience at the right time will stand out from the noise.

Data Visualization 75

Data Visualization Customer Experience Analytic Tools Messaging 75