Sat.Apr 02, 2022 - Fri.Apr 08, 2022

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10 Tips for Effective Product Management Meetings

Roman Pichler

Listen to this article: [link]. 1 Set an Objective. Be clear on the reason why the meeting is needed. What’s the meeting about? Which outcome do you want to achieve? For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product.

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How to innovate when failure isn’t an option

Strategyzer

Imagine you’re the head of an innovation team in one of the world’s leading aerospace companies. Your job is to innovate on a mandate to both connect and protect people, to explore outer space, and to provide life-saving supplies to those in need. Failure, it would seem, is not an option.

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Ask Teresa: What Are the Best Customer Interview Questions?

Product Talk

We recently launched the Ask Teresa series on Product Talk, where I tackle common questions and challenges that I hear from people as they begin to adopt continuous discovery. Find all the posts in this series here. If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers.

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Finance Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories for Finance Apps: Fintech, Banking, Insurance. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Below is a summary of how Finance app fared over the course of 2021. “Why do people like mobile banking?

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. We know that customer expectations are higher than they’ve ever been , so the experiences you create for them are ultimately going to be what wins or loses their attention – and what moves the needle for your business.

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Product Management Standards

The Product Coalition

In theory, product managers shouldn’t have to be responsible for enforcing work product standards for colleagues, but it is a reality for… Continue reading on Product Coalition ».

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Succinct Product Stories

The Product Guy

Painting a rich picture and telling a succinct story is key to successful product management leadership. Watch and learn more from product management expert, Meghan Nesta.

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Switch on the next generation of phone support

Intercom, Inc.

When it comes to customer support, there’s no substitute for the personal approach. Now more than ever, businesses are looking for a way to scale that personalized support. That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Phone support has been carrying that personal touch for support teams for decades.

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SUNDAY REWIND: Product managers – you are not the CEO of anything

Mind the Product

Ben Horowitz’s much-repeated phrase describing product managers as the CEOs of their products has led lots of people to get enthused about product management. In this Sunday rewind we look at how MTP co-founder Martin Eriksson disagrees strongly with this thinking. Says Martin: “Unless you’re the founder and the product manager at the same time, [.] Read more » The post SUNDAY REWIND: Product managers – you are not the CEO of anything appeared first on Mind the Product.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Emotional Intelligence for Product Managers

The Product Coalition

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. Working with Emotional Intelligence [link] Daniel Goleman’s book has now +20 years, but it’s a timeless reminder of how vital Emotional Intelligence is to succeed in your career.

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6 ways to support the work-life integrators and segmentors on your team

Atlassian

5-Second summary. Work-life balance is highly desired but often elusive, especially for managers trying to accommodate their employees. Most individuals are either work-life segmentors (who strictly separate their professional and personal lives) or work-life integrators (who switch between work and personal tasks throughout the day). Self-awareness of where one falls on the segmentor-integrator spectrum can help individuals (and their managers) identify strategies for achieving the ideal work-l

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Oracle’s Catherine Blackmore on the evolution of customer success

Intercom, Inc.

The year was 1999 – the end of the millennium was slowly approaching, and everyone was buzzing with excitement. Mark, Parker, Frank, and Dave were developing their prototype in a one-bedroom rental apartment in San Francisco’s Telegraph Hill – they wore Hawaiian print shirts, brought their dogs to work, and had a poster of the Dalai Lama from one of Apple’s campaigns encouraging them to “think different.” They only worked on things they deemed important; “no fluff,”

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Measuring the right North Star metric

Mind the Product

This article focuses on measuring the right things in order to build successful products. It discusses different types of metrics and provides an actionable framework that can be used by Product Managers to measure the path from the customer problem to reaching the product vision [.] Read more » The post Measuring the right North Star metric appeared first on Mind the Product.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Mindset over Framework

The Product Coalition

A broken wheel can’t get any faster There is not much that is more challenging than managing a team, a business or a company. There are a lot of factors, that have a high influence on your success. But in modern and most of the time digital environments, there are three key measures you have to consider: Lean and agile mindset AND a product centered Strategy Even if your product is a service that has to be highly adapted to a specific customer need, bear in mind: “The solutions you sell, with yo

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The Tactical Guide to Making Better Decisions When Starting and Scaling Companies

First Round Review

The First Round team has been lucky to work with retired poker player and decision-making expert Annie Duke in a special capacity these past few years. Here, we open-source some of the advice she gives to help founders face down uncertainty and make better decisions.

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Built for you: Next-generation surveys, ditching hold times with Switch, and more

Intercom, Inc.

March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. They shared industry trends, customer insights, and revealed some game-changing products that will transform your business.

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Storytelling: How I learned to love it by Brendan Marsh

Mind the Product

In this ProductTank Sydney talk, Brendan Marsh, Product Coach at Organa, explains how he improved his storytelling and why it’s an important skill to have in product management. [.] Read more » The post Storytelling: How I learned to love it by Brendan Marsh appeared first on Mind the Product.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Open Letter to the Gen Z CEO from Gen X Exec

The Product Coalition

Hi. We haven’t met yet, but before we do, I wanted to get this discussion out of the way. (I’m a product guy, which makes me a planner by nature.) It’s always a bit odd to me that when I walk in the door, you look a little, let’s just say, taken aback. Despite your looking for someone with “senior-level experience,” I know you’re going to be surprised when someone with senior-level looks (or at least middle-aged ones) walks in the door with his hand extended.

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The Time Management Technique That Can Work For Anyone

Nir Eyal

Too often, people eschew a method of bettering their life by naming the reasons it won’t work for them. For most people, it’s not that timeboxing doesn’t work for them — it’s that they’re scared of it. The post The Time Management Technique That Can Work For Anyone appeared first on Nir and Far.

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Engineering at Intercom: Highlights from my first two years

Intercom, Inc.

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing?

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Vision, value, and valuation in advanced product ownership

Mind the Product

The accountability of a Product Owner is vital to the success of a product. Vision, Value, and Validation are three inseparable parts of Advanced Product Ownership Analysis. In this article, we'll discuss the 3Vs concept. [.] Read more » The post Vision, value, and valuation in advanced product ownership appeared first on Mind the Product.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Move over RICE, this new Product Prioritization framework leads to VICTORY

Product Management Today Submitted Articles

Prioritization is one of key parts of a Product Manager’s job description.

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Top 10 Reasons to Attend Pulse 2022

Gainsight

After two years of virtual experiences, Pulse is back and it’s happening IRL! If you ask us, logging off Zoom and making face-to-face connections once again is reason enough to buy your ticket right now. Whether you’re a Pulse vet or this is your first one, we promise that this year will be unforgettable! Here are our top ten reasons why you should join us in San Fransisco on August 17-18.

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Who Won at SF Pitch Night 2022?

freshtrax

What’s SF Pitch Night? SF Pitch Night 2022: Covering The Globe was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. On February 22nd, startups from the Bay Area and Japan shared their ideas in front of an audience of over 150 people. SF Pitch Night is a bridge between startups from the Bay Area and Japan.

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Deciding what to build after achieving product/market fit by Yuhki Yamashita

Mind the Product

Yuhki Yamashita, VP of Product at Figma, provides practical tips on deciding what to build after achieving product/market fit. [.] Read more » The post Deciding what to build after achieving product/market fit by Yuhki Yamashita appeared first on Mind the Product.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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378: Use your “why” to be a more effective product manager – with Frankie Russo

Product Innovation Educators

Reflecting on your passion and purpose – for product managers. Today I’m inviting you on a reflective journey of discovery—a journey to consider your why —which I call your purpose. I revisited this myself a few years ago and found more deeply understanding my why was personally inspiring and provided clarity to me for how I should spend my time.

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Orchestrating ML workflows with Airflow

ProductBoard

Remember when you, as a data scientist, worked on an exciting idea or project, conducted exhaustive data exploration and cleaning, tested super interesting modeling techniques, and then hoped to somehow make it to production? Most of us know how this story continues. Despite the fact that companies are very excited to introduce Machine Learning capabilities, there are still many business adoption.

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Concept testing, prototyping, and product roadmaps

TryMyUI

Meeting customer expectations doesn’t happen by coincidence. It takes careful planning and execution to create a satisfactory product in the eyes of the customer. How can you ensure your product meets the customer’s needs? The answer is concept testing. In this article, we will define and talk about some of the reasons it’s so important. Additionally, we will talk about how it’s similar to prototyping and can impact your product roadmap.