Roman Pichler

SEPTEMBER 3, 2019

Development 210

Development 210

ProductBoard

SEPTEMBER 4, 2019

When people think of product management or product strategy, the first thing they think of is the roadmap. And for good reason. Roadmapping offers a tangible view into the product development process. That’s why you’ll find so much information about how to approach and build better roadmaps. But as valuable as they can be, you need to make sure they don’t handcuff your product development.

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Roadmap Product Strategy Strategy Information 75

Emerge Insights

SEPTEMBER 4, 2019

Companies that create exceptional customer experiences (CX) stand out from the competition. Great customer experiences create value for both customers and the business. It’s a focus on building a win/win relationship. Empathy mapping can be an invaluable tool to help you focus on the right things: Shifting your teams into a customer-centric mindset, identifying what […].

Customer Experience 79

Customer Experience Product Strategy Strategy 79

ProductPlan

SEPTEMBER 5, 2019

Ask a room full of agile product managers what comes out of a sprint planning meeting, and most will list two things. The sprint goal: a written summary of what the team expects to complete during the next sprint. The sprint backlog: a list of items pulled from the product backlog that the team agrees to work on. But there’s a third thing that comes out of many sprint planning sessions: disagreement.

Agile 74

Agile Roadmap Customer Experience Framework 74

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

SEPTEMBER 6, 2019

In this keynote from #mtpcon San Francisco, Fareed Mosavat, Director of Product, Lifecycle, at Slack, shares his early career lessons on creativity from Pixar. He says being a great product leader is about being a director instead of a manager. Products have become much more complex over the last 20 years and an increasingly competitive and crowded marketplace has led to the creation of new roles, different teams, design sprints and methodologies.

Feedback Software 140

Feedback Software Technical Review Customer Feedback User Testing 140

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Roman Pichler

SEPTEMBER 3, 2019

Show People that You Care. Empowering development teams starts with taking a sincere interest in the individuals, attentively listening to their ideas and concerns, and empathising with them. This shows that you care and value people’s perspective; it builds trust; and it gives the team members the confidence to step up and take ownership. If people don’t feel safe, they may shy away from accepting additional authority and only do what their job description requires.

Development 210

Development Feedback Software Customer Experience Construction 210

Alchemer Mobile

SEPTEMBER 5, 2019

There are 1.8 million apps in the world – and this is the number for the iOS software only! Today, we enjoy the abundance of mobile tools more than ever before. But with so many options, how do we choose the app right for us? When it comes to collaboration software, our choice is especially important. We are picking apps to help us reach goals and meet deadlines.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Manager 204

Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? Every manager should know how to effectively coach their reps. This coaching helps them drive their team and their company to greater productivity and higher sales.

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Weak Development Team Data Visualization Outbound Sales Training 175

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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Mind the Product

SEPTEMBER 5, 2019

“We are a data-driven company”. You’ll travel far and wide before you find a tech startup that doesn’t pride itself on this claim. It’s become a tech staple – alongside free beer on Fridays, table football, and all the fruit you could dream of. And, while the logic behind a data-driven approach is undeniable, too often the expectations that come with it aren’t met.

Data Visualization 138

Data Visualization KPI Customer Experience User Testing 138

The Product Guy

SEPTEMBER 3, 2019

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Product Manager 128

Product Manager Product Management Management Management 128

Product Management University

SEPTEMBER 3, 2019

When it comes to uncovering customer needs, it’s easy to get caught in the trap reacting and developing products and features that they ask for without first understanding the real business need and its value. Here are three techniques you can employ to uncover customer needs at the root cause level before reacting and investing in products or services that may not hit the mark. 1.

Customer Feedback 113

Customer Feedback Customer Satisfaction Document Marketing 113

Intercom, Inc.

SEPTEMBER 3, 2019

At Intercom, one of our core principles is to run less software , which involves using standard technology. By doing so, we all become experts in the same tools, allowing us to increase our speed of building new product and reduce the cost of engineering decisions. An example of this is our admin app, which is built with Ember.js. We have invested in building and documenting an internal design system made of reusable Ember components, so that any Intercom product engineer can skim the markup in

Data Visualization 28

Data Visualization Reporting Tools Engineering Presentation 28

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Mind the Product

SEPTEMBER 6, 2019

In this talk from #MTP Engage Hamburg, I look at how you can embrace and accept your strengths and weaknesses and at what kind of people should you partner up with to create true value and drive success for your customers, your company, and yourself. Product careers are very complex because they require a very broad and deep understanding of business, different functions, people, trends, and technology.

Weak Development Team 135

Weak Development Team Product Research Reporting Tools Research Software 135

The Product Guy

SEPTEMBER 1, 2019

Often the best product ideas and approaches are borne out of great adversity. Watch and learn more from product management expert, Mihaela Draghici.

Product Manager 126

Product Manager Product Management Management Management 126

First Round Review

SEPTEMBER 5, 2019

Given the high-stakes nature of every hire, interviewing chops are always in need of sharpening. We’ve spent the past few months reaching out to some of the most thoughtful company builders in our network to pose a simple question: What’s your favorite interview question to ask and why? Here are their answers.

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Intercom, Inc.

SEPTEMBER 5, 2019

?. In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. In particular, we discuss the trend for a sort of command-line interface in a new breed of productivity apps that offer “ shortcuts to superpowers. ” How do we think about information architecture (IA) in a world where c

User Testing 138

User Testing Customer Experience Customer Feedback Weak Development Team 138

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Mind the Product

SEPTEMBER 3, 2019

For our first episode back after a summer break, we chat with Philip Pantelides, who takes us on a journey through Japan, Indonesia and beyond. (er, Bristol.) As the Head of Product for Premium Services at Cookpad, Philip has become known for his unstinting attention to detail, and taking rapid prototyping to a whole new level. Quote of the Episode.

Product Research 124

Product Research Customer Experience Entertainment User Testing 124

The Product Coalition

SEPTEMBER 4, 2019

A short guide that will help you find your career path in product management Continue reading on ProductCoalition.com ».

Product Manager 110

Product Manager Product Management Management Management 110

First Round Review

SEPTEMBER 5, 2019

Given the high-stakes nature of every hire, interviewing chops are always in need of sharpening. We’ve spent the past few months reaching out to some of the most thoughtful company builders in our network to pose a simple question: *What’s your favorite interview question to ask and why? *Here are their answers.

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Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. You want to be careful when asking customers for feedback, or you may end up wasting their time.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

Mind the Product

SEPTEMBER 2, 2019

If you were to ask me whether you, as a product manager , should you always listen to market feedback? My answer would be yes, definitely. Sometimes. Here’s why. Henry Ford is famously quoted as eschewing market feedback by saying that if he’d listened to his customers, they’d have asked for faster horses. Interestingly, I learned that Ford’s “faster horse quote” was never actually said.

Customer Feedback 118

Customer Feedback User Testing Feedback Software Marketing 118

Ask Benny

SEPTEMBER 1, 2019

There is no such concept as no time. It always gets down to priorities. Prioritizing Others If you ask product managers what are they responsible for, you will get various answers depending on the character of that product manager and the company in which they are working. Different product managers in different companies handle different tasks and different responsibilities based on their beliefs and how the company sees them.

Roadmap 94

Roadmap Blog Product Manager Product Management 94

freshtrax

SEPTEMBER 3, 2019

Telecommuting, a working style that allows employees to work remotely is no longer a new concept in the United States. According to OwlLab , 52% of employees in the United States work remotely at least once a week. However, that’s not the case in Japan. According to research conducted by the Japanese Ministry of Internal Affairs and Communications , only 13.3% of the respondent companies allow employees to telecommute and only 8.2% of employees have telecommuted before.

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Reporting Tools Research Software Data Visualization Government 90

Nir Eyal

SEPTEMBER 2, 2019

The post How to Master Hard Skills Quickly with “Ultralearning” appeared first on Nir and Far.

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Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Mind the Product

SEPTEMBER 3, 2019

In this ProductTank London talk, Nathan Kinch, CEO at Greater Than X, examines the issues of ethics, privacy, and trust. He looks at how product managers can kick-start their ethics journey and ship products that make life better for everyone. The Edelman Trust Barometer is a resource that measures levels of trust in different contexts. It shows us that in 2017, trust levels were the lowest they have ever been.

User Testing 105

User Testing Customer Experience Data Visualization Product Research 105

Ask Benny

SEPTEMBER 1, 2019

There is no such concept as no time. It always gets down to priorities. Prioritizing Others If you ask product managers what are they responsible for, you will get various answers depending on the character of that product manager and the company in which they are working. Different product managers in different companies handle different tasks and different responsibilities based on their beliefs and how the company sees them.

Roadmap 94

Roadmap Blog Product Manager Product Management 94

Gainsight

SEPTEMBER 4, 2019

Everyone has parts of their job that they love and parts that they loathe. The parts that energize you and the parts that drain you. As you grow in your career, you’ll also grow deeper in understanding which activities are doing what. My tank is refueled by interacting with people. My favorite part of the job of running Gainsight is the diversity of people with whom I get to interact across all our stakeholders—teammates, their families, clients, partners, investors, and even folks in our

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Customer Feedback User Testing Customer Experience Feedback Software 17