BrainMates

JANUARY 21, 2019

One of my all-time favourite books is The Hard Thing About Hard Things by Ben Horowitz, in particular, the chapter entitled ‘The Struggle’. I can relate to The Struggle. All of it. Product Leaders will likely find many of the struggles described in the book are just as relatable as the struggles entrepreneurs such as Horowitz’s face. As Horowitz puts in: “The Struggle is when you wonder why you started the job in the first place.

Leadership 93

Leadership Data Visualization Books Vision 93

Oren Steinberg

JANUARY 22, 2019

Product Management and Business Development have more in common than you think. When was the last time your PM sat down with your BD? And no, I don’t mean when your PM explained the product so your BD could find the right channels to sell it through. I mean, really sat down to work together, open up and collaborate on everything. If this is not happening regularly, you are missing out on some big opportunities. 1.

Data Visualization 40

Data Visualization Customer Experience Analytic Tools User Testing 40

AB Tasty

JANUARY 24, 2019

As more and more people are shopping online, they’re also becoming increasingly skeptical, meaning there’s even more of a chance they will experience cognitive dissonance. This article was originally posted on AB Tasty as Cognitive Dissonance: How You Can Resolve It And Drive More Conversions.

Article 49

Article 49

Intercom, Inc.

JANUARY 22, 2019

Between 40% and 60% of people who sign up for a free trial of your software will never convert. What are you doing with the leads that don’t convert right away? If your answer is “nothing,” you’re leaving money on the table. By instituting a lead nurturing campaign sequence, you can guide those prospects through your buying cycle, from the moment they enter their email address on your website, to successful adoption of your product and beyond.

User Testing 186

User Testing Customer Experience Customer Feedback Feedback Software 186

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular. Specifically, 80% of respondents said their primary bank has a mobile app.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Sachin Rekhi

JANUARY 22, 2019

I've had the opportunity to mentor a breadth of product managers through the years as well as entrepreneurs through my work as an advisor to early-stage startups. And in doing so I've spent countless hours working through product challenges, startup challenges, and everything in between. As I work more closely with each individual, their guard starts to come down, they start to open up, and ultimately become willing to share some of their biggest challenges, uncertainties, and fears holding them

Feedback Software 157

Feedback Software Startups Positioning Education 157

Intercom, Inc.

JANUARY 25, 2019

We’re conditioned to think from an early age that exciting things are the best. That attitude can extend to engineering, too. When trying to solve a problem with software, it can be tempting to build an exciting, complex solution. But that unnecessary complexity can lead to even more complicated issues. At our event Building Intercom in Dublin, I argued that when it comes to building software, we should avoid excitement and embrace boring.

Reporting Tools 168

Reporting Tools Research Software Weak Development Team User Testing 168

The Product Guy

JANUARY 20, 2019

Being a Product Manager is never clear, and never simple. It’s easy to have projects we love, but what happens when the worst, most convoluted project gets dumped in your lap? This talk goes over things you can do to stabilize a project while staying sane. In a recent live stream from one of our mentors of The Product Mentor , Felix Sargent, lead a conversation on this topic.

Enterprise 140

Enterprise Product Management Product Manager Management 140

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. As a product manager I’m always looking for signals and patterns, and evaluating what early trends could mean for my products, and now for product practice. Noticing early indications of patterns of behavior can help product managers to plan ahead and work specific questions into their learning roadmaps.

Research Software 157

Research Software Product Research User Testing Data Visualization 157

Advertisement

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Product Management University

JANUARY 23, 2019

As product management goes, so goes the rest of the organization. Here’s a different take on the team aspect of product management and how it strengthens the product management organization along with marketing, sales and customer on-boarding teams. Like the video? Contact us about an onsite Instructor-Led Workshop or check out our On-Demand Training & Certification to learn B2B best practices wherever, whenever.

Certifications 100

Certifications Product Management Product Manager Workshop 100

Intercom, Inc.

JANUARY 24, 2019

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the ma

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

The Product Guy

JANUARY 22, 2019

It’s critical to have a robust, yet dynamic product process to produce repeatable success. Learn great approaches to managing all the stages of your product life-cycle from ideas to launch and beyond. Watch as we learn more from product management expert, Alisa Warshawski.

Product Management 140

Product Management Product Manager Management Management 140

Mind the Product

JANUARY 21, 2019

As product managers our job description is pretty simple: to make all of our software development projects succeed. In fact, I would go so far as to say any failures or successes of the team are failures or successes of product management. While the product manager is not the manager of the team per se, they are in charge of all critical elements that lead to a team’s success and need to own that responsibility.

User Testing 153

User Testing Research Software Feedback Software Product Management 153

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Brian Balfour

JANUARY 24, 2019

Superhuman was founded in 2015 (3ish years ago at the time of writing this). From their landing page, they are building “The Fastest Email Experience Ever Made.” To this day, you can still not sign up and instantly gain access to their product. Yet, they have received more press, word of mouth, and funding than 95%+ of other products. Why? Because they've done the exact opposite of what most do for product and feature launches.

Customer Experience 111

Customer Experience User Testing Product Research Data Visualization 111

Intercom, Inc.

JANUARY 21, 2019

Often in software you’ll hear that you get something for free, like “the framework just gives us this for free,” or “if we use X service provider, we get Y for free,” or your developers will tell you “we were building this bit anyway so we get this extra piece for free.”. Nothing is free in software. It’s not free because you’re sitting there talking about it and you’re debating if you should do it.

Definition 135

Definition Framework Customer Experience Development 135

The Product Guy

JANUARY 24, 2019

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Information 137

Information Product Management Product Manager Management 137

Mind the Product

JANUARY 25, 2019

Learning about product management is not just restricted to the business ecosystem. The sporting world is one of the key platforms where you can gain valuable product management insights and see product leadership dynamics in action. Rather than look at product managers CPOs or CEOs, it’s worth looking to sports leaders for inspiration and a different world view.

Product Management 139

Product Management Product Manager Management Management 139

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Miro

JANUARY 23, 2019

User research teams help companies design better products. The field of user research is quite new, and a recent McKinsey study showed that over 40% of the companies surveyed still aren’t talking to their end users during development, despite the fact that it gives a huge advantage to the organizations that want to stay ahead […]. The post UX research reading List: Summer Kim’s top 6 books for researchers appeared first on RealtimeBlog | A blog by RealtimeBoard.

Product Research 102

Product Research User Testing Books UX 102

Intercom, Inc.

JANUARY 23, 2019

Prevention is better than cure – it’s an age old adage that can be applied to the health of your customer churn and retention rates. When should you engage with your customers to prevent churn? If you are waiting for someone to stop logging in, unsubscribe or cancel, you’re too late. Don’t wait until customers stop using your product before doing something about it.

User Testing 106

User Testing Education Messaging Product Research 106

The Product Guy

JANUARY 19, 2019

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

Data Visualization 87

Data Visualization Positioning Product Management Product Manager 87

Mind the Product

JANUARY 23, 2019

The founder and CEO of NYC-based Motivate Design, Mona Patel , first came to our attention after appearing on another great podcast, Jonathan Courtney and Jake Knapp’s Product Breakfast Club. She spoke about running a scaling an agency, which was interesting – but what really got us was her unique take on the Discovery process. Her Insider Insight process ignores all the traditional things we know about leading questions and ignoring bias – and she claims that it generates re

Product Research 119

Product Research Customer Feedback Research Software User Testing 119

Advertisement

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

The Product Coalition

JANUARY 24, 2019

Long days and sleepless nights are behind you. Your development team has created a perfect app and one that you hope will be a smash hit on the Google Play and Apple App Store. You feel you’ve created the ultimate onboarding experience that is finally ready for launch. What next? We’re sorry to break it to you but your work is not done yet! The fun is just beginning.

Research Software 84

Research Software Customer Experience Technical Review Download 84

UserInterviews

JANUARY 23, 2019

Check out our first annual State of User Research Report to learn how UX and product professionals are approaching research, what's working and not, and what inspires them every day.

User Testing 92

User Testing Product Research UX 92

Amplitude

JANUARY 24, 2019

Why should teams create outcome/mission based roadmaps, converge on solutions later, focus on the problem-to-solve, experiment, limit planning inventories, avoid chasing story-point velocity, start together, limit handoffs, and [fifty other things]? Plain and simple: you’ll get better near, mid, and long-term business/customer/user/societal outcomes and a sense of impact.

Framework 91

Framework Customer Experience Differentiation Leadership 91

ProductPlan

JANUARY 22, 2019

When you find yourself wondering if it’s time to scale your product team, you have what we’d call a high-quality problem. The need to add product management resources probably means your product is succeeding. But, it also means you may be struggling to give your products the strategic attention and expertise they need to continue growing.

Weak Development Team 86

Weak Development Team Customer Experience User Testing Startups 86

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

The Product Coalition

JANUARY 23, 2019

Why are we pretending like we know what we’ll be doing in 6 months? For a time I lived in Oakland, CA and commuted to my job in Mountain View. 45 miles. Each day, I’d plug a destination into Google Maps and it would give me the fastest route there, but as I drove, it would change that route due to traffic, weather, etc. Comparing, the path that would end up being optimal for me on any given day was often vastly different from what Google had predicted it to be at the beginning of my journey.

Roadmap 80

Roadmap Customer Experience User Testing Product Research 80

freshtrax

JANUARY 24, 2019

To enter a new market, understanding people qualitatively and quantitatively and localizing then are keys to success. However, sometimes it is not easy to get insight from outside. So in this article, I as a Japanese person, will cover two of the common characteristics of Japanese people which are: (1) Hesitation to share honest opinion and (2) Long commuting time and how Japanese companies take advantage of these for their businesses and takeaways from them for non-Japanese companies.

User Testing 78

User Testing Marketing Customer Feedback Research Software 78

UX Studio

JANUARY 25, 2019

What makes a website beautiful? We rarely stop and analyze why. Do beautiful designs follow the ultimate design rules? The answer: Yes, but you have to know how to spot the recurring visual elements they consist of! In this post you will learn about: The five main visual elements. How to recognize them (with examples). Five tips on how to use them in practice.

Systems Review 77

Systems Review UX Branding Customer Experience 77