Product Management University

SEPTEMBER 20, 2021

In a consumer product world, solutions marketing is exemplified by the endless variations of pain relievers. Before Tylenol, Advil, Motrin or Excedrin, the world somehow got by on aspirin for general aches and pains. But marketers never rest in looking for new solutions to gain competitive advantage, hence, the myriad of pain relievers available today for every discomfort imaginable like cold, flu, sinus, arthritis and a slew of other ailments.

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Marketing Product Marketing User Testing B2B 130

eG Innovations

SEPTEMBER 22, 2021

Enabling Proactive Monitoring of IT Applications and Infrastructures. The Dictionary Definition of Proactive. Proactive /pr???akt?v/. Adjective: (of a person or action) creating or controlling a situation rather than just responding to it after it has happened. What is Proactive Monitoring? In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid

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Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Alchemer Mobile

SEPTEMBER 22, 2021

Coffee and product managers are the perfect blend. Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Auth0, Mailchimp, SAP Concur, and productLivity. Here are some of the questions we cover: How did you get to where you are today? What did your path to product management look like?

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Customer Feedback Data Visualization Product Management Product Manager 235

Intercom, Inc.

SEPTEMBER 22, 2021

If you can make something feel easier to do, people will be more likely to do it. That’s the simple thinking behind the latest update to our Messenger, released today. We’ve redesigned the Messenger with an embedded help center experience to help you deliver the best self-serve support – now, your help content is fully searchable and browsable right in the Messenger, so support is always at your customers’ fingertips.

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Article Customer Experience User Testing Inbound 194

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

SEPTEMBER 23, 2021

I've been investing in the stock market for more than a decade, and I recognize that it is a world that I am equally passionate about and entertained. There are many things that I've learned that we can apply to improve our day-to-day product management practice. [.] Read more » The post Only losers average losers appeared first on Mind the Product.

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Entertainment Marketing Product Management Product Manager 177

Product Management University

SEPTEMBER 24, 2021

B2B Product Manager September 2021. The highest performing product management teams know the market as well or better than they know their products. There’s only one way to get that expertise…spend more time with prospects and customers. A regular cadence of job rotation is an easy way to keep the product management cupboard stocked with market expertise.

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B2B Product Management Product Manager Magazine 130

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty?

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Reporting Tools Customer Experience Airlines Technical Review 145

Mind the Product

SEPTEMBER 22, 2021

With #mtpcon London/EMEA just around the corner, it's time to get excited! We revisit tips from previous speakers. [.] Read more » The post Top tips from #mtpcon speakers appeared first on Mind the Product.

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Product Manager Product Management Management Management 173

The Product Coalition

SEPTEMBER 22, 2021

One of the biggest hurdles to doing customer research is convincing your stakeholders to say yes to it. You know you have knowledge gaps you have, and you know that talking to customers will yield insights, but your stakeholders can’t see the value. So, how do you justify doing customer research? Over the years, I’ve developed some techniques for justifying customer research that usually result in changing someone’s response from “ no , we don’t need to interview customers we know what we need”

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User Testing Product Research Customer Feedback Customer Experience 157

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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Mironov Consulting

SEPTEMBER 19, 2021

Many companies have replatforming efforts underway. This is an essential part of the software product business, but fraught with poor assumptions and lack of experience/understanding. I've seen the majority of these replatforming and reimplementation efforts fail.

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Customer Experience Engineering Product Strategy Strategy 145

Intercom, Inc.

SEPTEMBER 21, 2021

The support landscape has changed, making traditional, disconnected support tools no longer good enough. Learn how to future-proof your support tech stack with our new guide. It’s official: C-level executives have finally caught up with what savvy support leaders have long known – customer support is business-critical. But under the weight of outdated, disjointed tools, support teams have struggled to get off the repetitive query treadmill to provide the kind of personal, efficient support that

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Research Software Download User Testing Consulting 118

Mind the Product

SEPTEMBER 19, 2021

This isn’t the first time we’ve re-run this episode of The Product Experience podcast, and I doubt it will be the last. It’s our first ever episode of the pod and one that’s packed with useful insights for anyone looking to forge a successful career in product management. So, in the spirit of our Product [.] Read more » The post SUNDAY REWIND: Moving Up the Career Ladder appeared first on Mind the Product.

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Product Management Product Manager Management Management 166

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. Here are three reasons why this happens, and what you can do to overcome each of them. Photo by Spencer Selover from Pexels Two weeks ago, I had laser eye surgery, which put an end to 35 years of wearing glasses. You might think that after 35 years I would have already gotten used to my eyeglasses and lived with them peacefully, but it wasn’t the case.

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User Testing Customer Experience Product Research Startups 142

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Accidental Product Manager

SEPTEMBER 20, 2021

Product managers are learning how to get more money from food products Image Credit: Mike Mozart. Product managers for food products are facing a couple of different challenges right now. The first is that the cost of making food is currently rising. This means that their products are becoming more expensive even without them doing anything. The other problem that they are facing is that they are facing tough competition – other companies are making food products that are similar to theirs.

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Product Management Product Manager Management Management 120

First Round Review

SEPTEMBER 21, 2021

Frustrated with your Executive team meetings? We tapped 25 top leaders from the startup C-Suite to share their tested tips, from getting started with an executive team to crafting the agenda and tracking success. Whether you're a first-time CEO or seasoned startup leader, there are plenty of new ideas to try from folks at Superhuman, Lattice, Asana and more.

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Mind the Product

SEPTEMBER 21, 2021

These days, remote working is becoming the new normal. There are so many benefits to it, but there are challenges too. As a team, you'll be working on a project together but it's harder to collaborate when you're not in the same room. That's where an effective roadmap comes in. [.] Read more » The post Roadmap creation tips for remote teams appeared first on Mind the Product.

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Roadmap 163

The Product Coalition

SEPTEMBER 19, 2021

Today I want to talk about a simple technique that many product managers overlook in their pursuit of shipping products fast. Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 136

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

ProductCraft

SEPTEMBER 22, 2021

Faced with an ever-growing list of demands, decisions to make, and stakeholders to satisfy, how does a product manager (PM) avoid making mistakes? You don’t. Mistakes are part of the learning process. However, there is a secret PM skill that you can utilize to make fewer mistakes and to thrive in your communication and collaboration. Read more » The post The secret product manager skill no one ever talks about appeared first on ProductCraft by Pendo.

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Product Management Product Manager Management Management 108

Strategyzer

SEPTEMBER 22, 2021

It’s not enough to say: “innovation lives everywhere across our organization” or “it’s everybody’s job to innovate around here”.

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Strategy 128

Mind the Product

SEPTEMBER 21, 2021

We always encourage people to experiment with their product development techniques — but experimenting with your team can be a step too far. To get some expert advice, we talked with Monzo Chief Product Officer, Mike Hudack (ex-Facebook, Deliveroo) about how he approaches this, what's worked and what hasn't, how to avoid cross-team dependencies, the key to effective communication and collaboration, and much more. [.

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Development 160

The Product Coalition

SEPTEMBER 21, 2021

Design Thinking is a human-centered and solution-oriented problem-solving approach. Understanding the human requirements involved, re-framing the problem in a more human-centric manner, generating alternative concepts, and adopting a hands-on approach to prototyping is immensely effective in handling ill-defined challenges. Many design teams at some of the world’s most successful technology businesses use it.

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User Testing Research Software Product Research Certifications 118

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

The Product Guy

SEPTEMBER 19, 2021

Sometimes the greatest challenge is making sure you are inspiring everyone responsible for delivering on a successful product. Watch and learn more from product management expert, Amin Bashi.

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Engineering Product Management Product Manager Management 88

CardBoard

SEPTEMBER 21, 2021

As entire organizations are moving to digital working environments, online meeting spaces are increasing in use and popularity. Companies have found how tough it can be to keep members engaged and feel a part of the bigger goal. Today’s remote workers are trying to find new and creative ways to improve the experience – most of which involve changing the content of the meetings with icebreakers or social hours.

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Customer Experience Reporting Tools Document Workshop 98

Mind the Product

SEPTEMBER 24, 2021

In this ProductTank London talk, João Craveiro, Lead Product Manager at Farfetch, provides some tips on how product managers can turn internal-facing products into products that are just as well-loved as the crown-jewel customer-facing products. [.] Read more » The post Internal facing products don’t have to be bad by João Craveiro appeared first on Mind the Product.

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Product Management Product Manager Management Management 157

The Product Coalition

SEPTEMBER 22, 2021

How Holistic Thinking and Strategy Alignment Can Help Our Products Deliver Value Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 146

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Mixpanel

SEPTEMBER 23, 2021

Experimentation is a huge part of getting your product right, whether it’s trying out a new feature or potential tweaks to existing elements of your app. When it comes to running these kinds of product tests, using feature flags can be a really effective and minimally disruptive way to go. We spoke to David Martin, Senior Solution Engineer at Split, about how feature flags open up dynamic, low-risk possibilities for product experimentation—and, thanks to Split and Mixpanel’s integrat

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Analytic Tools Data Visualization User Testing Reporting Tools 97

BrainMates

SEPTEMBER 22, 2021

As organisations mature their data and insights capabilities, one area, often left behind, is UX metrics. A business may acknowledge the ROI of UX and welcome the qualitative complement to the quantitative data pouring in from their products yet still lag when it comes to quantifying the user experience and its impacts. An indicator that your organisation is at this stage is when research and design activities, while valued, sit outside the product development cycle.

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User Testing Research Software Product Research UX 96

Mind the Product

SEPTEMBER 20, 2021

Discover why negotiation is such an important skill to master and how you can improve your ability to negotiate with confidence. [.] Read more » The post Quick read: Learning to negotiate — when, why and how appeared first on Mind the Product.

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Product Manager Product Management Management Management 135