Intercom, Inc.

MAY 7, 2020

“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?

Marketing 210

Marketing Magazine Customer Experience Government 210

Roman Pichler

MAY 5, 2020

Overview. The term product owner is commonly used to refer to six different product roles in my experience. These are: The original Scrum product owner who owns a product in its entirety and is responsible for maximising the value it creates. A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website.

Feedback Software 367

Feedback Software Product Research Weak Development Team User Testing 367

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. There will come a day where we won’t be lining up (six feet apart) outside of a grocery store at 8am waiting for a customer to exit so the next may enter.

Reporting Tools 174

Reporting Tools User Testing Customer Experience Software Review 174

Strategyzer

MAY 5, 2020

Leaders can inspire their teams to build superior business models. Business models that move beyond the rat race of competing on product, service, technology, and price. It is not the job of senior leaders to provide the answers, rather provide the fertile ground to allow for innovative thinking. By asking their teams better questions, leaders can spark innovative thinking to build superior business models.

Technology 65

Technology Leadership 65

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Product Management University

MAY 7, 2020

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. It has been a lot of fun and a great learning experience. Quick background…our online product management training and certification program was released in late 2018. It’s completely self-serve.

Certifications 147

Certifications Customer Experience User Testing Travel 147

Split

MAY 5, 2020

When speaking to product managers and data scientists about their A/B testing initiatives, I always emphasize the need to incorporate seasonality into the design and planning of their experiments. That is the idea that visitors’ behavior may differ based on the day of the week or the time of the year and you need to account for that when defining the duration of your experiment.

Customer Experience 87

Customer Experience User Testing Product Research Events 87

BrainMates

MAY 6, 2020

Pinch and zoom. Apple trained us to do this on our phones. Google trained us to do this with maps. If you want to look at something closely you “zoom”. If you want to view the big picture you “pinch”. As a Product Manager you need to be able to mentally “pinch and zoom” your perspective to switch between high-level vision and fine-grained attention to detail.

User Testing 90

User Testing Customer Experience Product Research Vision 90

Mind the Product

MAY 7, 2020

In this ProductTank New York talk, Graham Siener, formerly at Pivotal but now VP of Product at VMWare, looks at how product people can understand where their true power lies when they strive to be a great product manager. A great product manager is great in any industry, says Graham. He suggests that you examine yourself critically and ask why it is that you’re not doing something.

Product Manager 164

Product Manager Product Management Management Management 164

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. But CSAT alone is actually a poor indicator of support quality. This is a guest post from Martin Kõiva, the CEO of Klaus , a conversation review tool for support teams that aims to improve customer service quality by making internal feedback easy and systematic. .

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Product Guy

MAY 7, 2020

Guest Post by: Vivek Karna (Mentee, Session 11, The Product Mentor) [Paired with Mentor, John Masterson]. 1. Introduction. As one transitions from being a follower to a leader in any role, the amount of leverage that person has on the organization increases manifold. Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization.

Technical Review 159

Technical Review Research Software Product Manager Product Management 159

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

MAY 5, 2020

Mind the Product burst to life in a London pub in 2010 when we invited 25 product managers to come together to share stories, experiences, and lessons learned. Since then, we’ve put down roots across the globe and are no longer a community of just 25. Today we’re 200,000+, making Mind the Product the largest community of product people in the world, something we’re extremely proud of.

Data Visualization 186

Data Visualization Events Blog Leadership 186

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Over the past few years, we have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships.

Feedback Software 171

Feedback Software Data Visualization User Testing Customer Experience 171

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Enterprise

The Product Guy

MAY 3, 2020

You are a Business Analyst, Tech Support, or something else. Let’s all become product managers. Watch and learn more from product management expert, Mihaela Draghici.

Product Manager 159

Product Manager Product Management Management Management 159

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. As every traditional business accelerates investments in digital transformation and more of our lives are spent using digital products, there has been a big shift in the relationship between consumers and the creators who build products for us all. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mind the Product

MAY 4, 2020

Wondering what a “one-pager” is? In this ProductTank San Francisco talk, John Cutler (Product Evangelist at Amplitude ) explained to a packed house at NextRoll why one-pagers are a “forcing function”. John covered: What is a one-pager? What outcomes should you expect from your one-pagers? How do one-pagers fit into the overall product puzzle? Watch the video to see John’s full talk.

Product Research 174

Product Research Feedback Loop Feedback Software Document 174

Intercom, Inc.

MAY 6, 2020

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

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Management

Business of Software Conference

MAY 7, 2020

One Trait Entrepreneurs Who Copy Steve Jobs Share. Want to Entrepreneur like Steve Jobs? How many entrepreneurs do you know who model themselves, consciously or unconsciously, on Steve Jobs? I can name more people I know than I have fingers (8 ??? at last count). They all share one common trait and it’s easy for you to copy. How to Be More Like Steve Jobs.

Events 116

Events Naming 116

Amplitude

MAY 3, 2020

You might be wondering: how does Amplitude compare to a tool like Google Analytics? In this video, I’ll break down the main differences between Amplitude and Google Analytics so your team can make an informed choice about the tools you use. But first, let me introduce myself. I’m Lex Roman. I’ve been helping teams choose analytics tools and instrument their products for many years.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Friction 137

Mind the Product

MAY 8, 2020

In this MTP Engage Manchester talk, Thor Mitchell, a product management coach and former CPO of Crowdcube, explains the importance of humility for product managers. Key points. To be a great product manager, recognise what you know what you have yet to learn. Understand that, in reality, you’re not all that, and that’s ok. Be ready to learn from anyone and everyone – each of us has something to teach.

Customer Experience 161

Customer Experience User Testing Research Software Product Research 161

Jay McBain

MAY 8, 2020

With COVID-19 still spreading and broad quarantines, shutdowns, and other measures to contain it continuing, it is still impossible to make definitive predictions of its impact on the tech channel. Instead, we are using three scenarios that take into account different recovery start times and shapes of recovery graphs. More detail around these scenarios, tech […].

Definition 109

Definition B2B Marketing Management 109

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Strategy

Mixpanel

MAY 4, 2020

It’s easier than ever to collect billions of data points, but sheer volume doesn’t imply insight. Enter data modeling: the science of writing data in a way that efficiently yields insightful answers. Practically speaking, there is no perfect data model. To keep up with rapid growth, the most innovative product companies evolve their data model to answer every new question they ask.

Data Visualization 105

Data Visualization Analytic Tools User Testing Customer Feedback 105

dscout People Nerds

MAY 7, 2020

Want a great way to provide colleagues and stakeholders a quick, actionable snapshot of your research insights? Here’s how to create summaries that do just that.

User Testing 104

User Testing Customer Feedback 104

Mind the Product

MAY 5, 2020

At ProductCamp Southwest UK earlier this year, Adrian Howard ran a session that focused on something he termed ‘ Sturgeon’s biases ‘ – where he talked about how the experience of being in a community was not evenly distributed, about the fact that like-minded people tend to group together, and that 90% of everything is crap. We enjoyed it so much that we invited him to join us on the podcast to explore the topic in some more detail.

Product Research 151

Product Research Feedback Software Technical Review Entertainment 151

ProductCraft

MAY 3, 2020

As product teams move to a more customer-centric approach, user testing is becoming increasingly important. After all, how can you know whether you’re building something that will delight your customers if you never put it in their hands? Your team should provide end users with the opportunity to test the product thoroughly and engage with. Read more » The post Dealing With Common User Testing Challenges appeared first on ProductCraft by Pendo.

User Testing 101

User Testing Product Research Testing 101

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

The Product Coalition

MAY 6, 2020

How To Collaborate Better and Successfully Create Amazing Products Continue reading on ProductCoalition.com ».

UX 20

UX Product Manager Product Management Management 20

ProductPlan

MAY 4, 2020

I joined ProductPlan in the summer of 2019, excited to sink my teeth into creating product management content. However, joining the team came with one small twist — Thanksgiving of that year my journey would take me to South East Asia for four months where I would work remotely from the rest of my core team in Santa Barbara, CA. At first, it was an opportunity that was important for me to experience personally.

Technical Review 101

Technical Review Software Review Messaging Product Research 101

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Introduction. According to the World Health Organization (WHO), 15% of the world’s population lives with some form of disability.

Reporting Tools 129

Reporting Tools Research Software Product Manager Product Management 129