Roman Pichler
JUNE 7, 2022
Listen to this article: [link]. 1 No Product KPIs. Imagine that you have trained hard to run a half-marathon. Shortly after the start of the race, your smart watch stops working, and you discover that you didn’t bring your phone. Consequently, you don’t know for sure how fast you are running and if you are on track to achieve your target finish time.
The Product Coalition
JUNE 8, 2022
The Most Important, Missed Success Factor for Product Teams?—?Filling Cracks “If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” ? Henry David Thoreau Have you ever heard that great product managers are CEO of their products? Great concept, albeit aspirational. Very few product managers have that much control.
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Intercom, Inc.
JUNE 7, 2022
The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack.
Alchemer Mobile
JUNE 8, 2022
When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Mind the Product
JUNE 7, 2022
What does a good hypothesis look like in product and what does it include? In this weeks' podcast episode, Lily and Randy say down with Mark Tsirekas, VP of Product at ZOE to discuss both the scientific and the non-scientific methods behind hypothesis and testing. [.] Read more » The post The key to a great hypothesis – Mark Tsirekas on The Product Experience appeared first on Mind the Product.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Intercom, Inc.
JUNE 8, 2022
As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.
Alchemer Mobile
JUNE 6, 2022
What does Wonder Woman have to do with building products and brands customers love? In this episode of Customer Love Stories, tech executive, former CIO at Twilio, and active Apptentive board member, Michelle Grover, sat down with Robi Ganguly to ponder this question. -->. Host: Apptentive CEO and Co-founder, Robi Ganguly. Guest: Michelle Grover, former CIO at Twilio and current Apptentive board member.
Mind the Product
JUNE 10, 2022
In this ProductTank Wellington talk, Kevin Mansfield, CPO at Nomos One, provides an iterative approach that product managers can use to build a product organisation from scratch. Watch the video to see his talk in full, or read on for an overview of his key points: Start with a vision Ruthlessly prioritise Structured collaboration and [.] Read more » The post Building a product organisation from scratch by Kevin Mansfield appeared first on Mind the Product.
The Product Coalition
JUNE 8, 2022
Without a doubt, NFTs (non-fungible tokens) are leading the modern digital marketplace. Everyone, including investors, creators, and artists has been trading digital assets like NFTs. But what is the cost of building this marketplace? Stay tuned as we discuss the same in this blog. Also, we have highlighted some important features of the NFT marketplace’s evolution.
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Intercom, Inc.
JUNE 9, 2022
Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. They help us make sure everyone is working towards the same goals, that every new hire is aligned with how we do things and is empowered to make decisions from the get-go.
UserInterviews
JUNE 8, 2022
Learn and grow with UXR-recommended books spanning research and design, diversity, business, psychology, self-help, and fiction.
Mind the Product
JUNE 9, 2022
Measuring and analyzing user behavior is key throughout the entire product cycle. However, there is often an inadequacy between the pressure to deliver and the required time we should ideally spend on measuring and learning. In this post, I’ll elaborate on switching the focus back to a more balanced product cycle. [.] Read more » The post Switching back the focus from ‘Build only’ to ‘Build-measure-learn’ appeared first on Mind the Product.
The Product Coalition
JUNE 10, 2022
Sample questions and my approach to providing quality answers. 1. How would you change the Amazon Fresh experience and how would you measure them? Let’s first talk about the assumptions. Assumptions: Amazon Fresh is an e-commerce site that allows users to shop for their daily groceries. Customers can access Amazon Fresh through the Amazon.com home page that directs them to the Amazon Fresh shopping catalogue.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Johanna Rothman
JUNE 6, 2022
Several of my clients have various roadmap problems. They want a single product roadmap to serve all these purposes: Focus the team's work for this specific product for the short term. That includes some look-ahead to see the next bit of upcoming work when the team has more capacity. Show customers where the company thinks the product is headed. (The overview of which problems the company plans to solve for which customers.).
Nir Eyal
JUNE 6, 2022
Everyone knows that multitasking destroys productivity, right? Haven’t we all seen studies and read articles telling us that it’s impossible to do two things at once? In some ways, that’s true. Lucky for you, I developed a method to multitask the right way. I call it “multichannel multitasking.”. The post Surprise! There’s a Right Way to Multitask appeared first on Nir and Far.
Mind the Product
JUNE 6, 2022
Maybe you’re thinking about a change – moving industries, moving from a startup to an enterprise or vice versa, or looking for somewhere where you can add more value. How do you decide where to go next and how do you go about it? We speak to some senior product people to get their thoughts [.] Read more » The post Product career special: making a change appeared first on Mind the Product.
The Product Coalition
JUNE 5, 2022
Here is a story about a time where I learned the importance of asking for clarity. I hope you find this helpful: Digital product development presents incredible opportunities for us to help our customers and our colleagues. One of the ways we can help is by providing clarity. About 12 years ago, I was an executive advisor on a project at a large telecommunications company.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Gainsight
JUNE 10, 2022
This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. I came out to my fraternity simply by showing up to our reunion. I couldn’t bring myself to broach the topic in a direct conversation. You may have had a similar experience when you need to say something that could be hard to hear. You’re taking that breath just before you speak, and it still doesn’t feel sure if you will.
Mixpanel
JUNE 10, 2022
First impressions are critical for a successful product. The moments after someone opens a new app influence future retention and usage. A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog.
Mind the Product
JUNE 7, 2022
Robin Padilla is Director of Product Management at Springer Nature. He has been working in product for 7 years. Here's how he got into product. [.] Read more » The post How I got my job in product – Robin Padilla appeared first on Mind the Product.
The Product Coalition
JUNE 10, 2022
Let’s describe it as “Batman versus Superman” # Declared variables Superman = "Service Management" Batman = "Product Management" In the past few months I got the feeling everybody is talking about Services, with the extremely important focus on customer-centricity, but products and market-orientation are more and more out of focus. “Just a piece of hardware” was a quote I heard.
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Product Innovation Educators
JUNE 6, 2022
What product managers need to know about entering a crowded product category. Today we are discussing crowded product categories and the challenges when trying to enter them with a new product. For context, we’ll use the Customer Relationship Management (CRM) category, which is indeed crowded. Joining us is Jeroen Corthout, co-founder of Salesflare, the simple yet powerful CRM. .
Johanna Rothman
JUNE 7, 2022
As I said in Part 1 , teams use backlogs and roadmaps to know what's now and what's next. Teams use backlogs for the day-to-day tactical decisions. And when teams can see what's next, they can keep the strategic decisions in mind. What do teams need to know about the product now to focus their work? Which users are first, for now. The functionality the team wants feedback on, for now.
Mind the Product
JUNE 6, 2022
In this #mtpcon SF+Americas 2022 keynote, Scott Williamson, Former Chief Product Officer at GitLab outlines 7 signs you may be in a bad product system, while giving practical and actionable advice as to how you can make meaningful changes. [.] Read more » The post Top 7 signs you’re in a bad product system by Scott Williamson appeared first on Mind the Product.
Gocious Blog
JUNE 10, 2022
Products are becoming more complex, and understanding different market segments and personalizing products for each segment iteratively is on the rise. Providing different variations of the same platform and modules for different market segments is a way to enable personalization. But segments are shifting rapidly in the manufacturing space and keeping up with the pace of change and controlling this complexity requires new ways of working and new tools to support it.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Userpilot
JUNE 8, 2022
How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Brand monitoring is a crucial part of any product’s development process. Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it.
svpg
JUNE 6, 2022
This has been a difficult article to write. That’s because there’s a very real risk of undermining what I would consider the most important message I try to advocate, which is the power and potential of empowered product teams. But nevertheless, I think this topic has largely been missing from my writing, and it’s too. The post Ensuring Excellence appeared first on Silicon Valley Product Group.
Mind the Product
JUNE 5, 2022
As today is World Environment Day, we thought it would be the perfect opportunity to look back at this amazing talk by Leyla Acaroglu. In the last keynote session at #mtpcon London+EMEA Day 2 she discussed creating a sustainable future. [.] Read more » The post SUNDAY REWIND: Desigining a sustainable future appeared first on Mind the Product.
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