Sat.May 15, 2021 - Fri.May 21, 2021

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Crossing the chasm with the ‘target customer scenario’ canvas

Mind the Product

Focus on identifying your target audience, communicating an authentic message that they want and need and project yourself as an “expert” within your niche” Kim Garst, Marketing Thought Leader As she states in her quote, the fundamental principle to winning first reference customers in the mainstream market is to target a specific niche segment as [.

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Ambition and Determination in Product

The Product Coalition

How Setting Ambitious Goals can Help and Hinder Our Products Continue reading on Product Coalition ».

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The building blocks of excellent product roadmaps

ProductBoard

This piece is an excerpt from “Charting your course: The building blocks of excellent product roadmaps.” For more insights and how-tos on roadmapping, download the full ebook. Roadmaps aren’t stand-alone documents—they’re the culmination of several Product Excellence best practices, including: An organized system for collecting and organizing feedback from customer-facing colleagues and removing.

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The Top Mobile In-App Feedback Tools of 2021

Alchemer Mobile

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. Do you have the right tools to capture that voice? If you don’t, you need to get those in place – and fast. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Continuous Discovery Habits (the Book) is Finally Here!

Product Talk

I am so excited to announce Continuous Discovery Habits is finally here! This book is designed to be a product trio’s guide to a structured and sustainable approach to continuous discovery. It’s the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habits. Continuous Discovery Habits (the book) is the culmination of my work over the past eight years helping hundreds of product teams adopt successful continuous discovery habit

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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? As Intercom’s product matured, our product teams needed to expand the depth and breadth of their technology expertise in order to support the features we were building for our customers.

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Solving the right problem — The importance of design thinking in product management.

Product Management Unpacked

“The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem” – Peter Drucker. Nobody wants their product to be received as a source of frustration. Still, we see it all the time. Look around. There is almost certainly a product within arm’s reach that isn’t designed to fit your needs.

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Top 5 Startup App Development Companies in 2021

The Product Coalition

Are you seeking a trusted app development company for a long-term partnership? You’re in the right place! Here we provide a brief overview of the best app developers for startups for 2021. From day one, most startups are concerned with the question “How to find the best technology partner.” Whether you plan to develop an application for Android, iOS, Windows, or a cross-platform one, you will need the help of a highly professional and experienced app development team.

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Continuous Discovery Habits by Teresa Torres

Mind the Product

How do you know that you’re making a product or service that your customers want? How do you ensure that you are improving it over time? How do you guarantee that your team is creating value for your customers in a way that creates value for your business? In my new book, Continuous Discovery Habits: [.] Read more » The post Continuous Discovery Habits by Teresa Torres appeared first on Mind the Product.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Conversations with friends: 6 highlights from behind the mic

Intercom, Inc.

This week’s episode is almost my last for the podcast, as I’ll be finishing up today after 2 years and over 100 episodes. So, with that in mind I’d like to share a compilation of some of my favorite guests, hosts, and interviews from my time here. In this period, I’ve been fortunate enough to chat to a really wide range of interesting people from across the world of tech, SaaS, and beyond.

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Why do corporations fail to hear disruption signals?

Strategyzer

Corporations and business leaders often think that finding the next “big opportunity" - or shielding their organization from it - requires huge bets and risks. This erroneous belief often prevents firms from being proactive in finding new opportunities or improving their approach. They inevitably argue the time is not right for such a big endeavour.

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Elad Gil on getting your metrics (and your story) straight to succeed in SaaS

Mixpanel

Elad Gil spends a lot of time thinking about what makes SaaS companies work well. We sat down with the angel investor, startup founder, and business author to get his valuable thoughts on what it takes to hit the road to SaaS success in today’s changing world, including how to land on the best company metrics to watch at various growth stages and how to lean on your company story before you’ve got anything to measure.

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Breaking the internet – Sudhir Venkatesh on The Product Experience

Mind the Product

In 2008, Columbia University sociologist Sudhir Venkatesh published his first book, Gang Leader for a Day: A Rogue Sociologist Takes To The Streets. A few years later, that got the attention of Mark Zuckerberg, which led to a role working in Integrity for Facebook, and later, as Director of Social Science Research and Health Research [.] Read more » The post Breaking the internet – Sudhir Venkatesh on The Product Experience appeared first on Mind the Product.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Conversational support is business critical – insights from Forrester research

Intercom, Inc.

It’s no secret in tech that everyone is a big fan of their own work. Self-belief isn’t optional. To start a startup, to take on incumbents, to disrupt an industry – all of this requires believing that you see things changing. Believing that you have something truly new to offer. Believing that customers who try it will see better results. And you need to tell everyone, all the time.

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The Hardest Thing for Product Managers?—?Staying Neutral

The Product Coalition

The Hardest Thing for Product Managers?—?Staying Neutral Photo by Jon Flobrant on Unsplash Product managers can come from a lot of backgrounds, and most of them will bring a different set of valuable skills to the table. Regardless of the skills that we have, the hardest thing for me is to be neutral. What does it mean to be neutral and why is it so damn hard?

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Building the ultimate product design company

UX Studio: Product Management

During the past 7 years we have built up what I hope is one of the best digital product design companies in Europe. We have clients from New York to Belgium and Shanghai everywhere in the world and companies like Google, Netflix and Samsung are reaching out to us to hire our product design and UX research teams. We also help the United Nations to design software tools to manage aid deliveries in Africa.

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Designing for AI by Emily Sappington

Mind the Product

How can we do AI? In this ProductTank London talk, Emily Sappington, Product Director at Babylon Health, tells us how to answer that question by setting proper user expectations and creating minimal viable intelligence. The key points of her talk include: What makes someone or something smart? The importance of setting expectations How to handle the [.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Research critical vulnerabilities with the Leo CVE Dashboard

Roy Madden

New Feature. Contextualized CVE information for faster threat research, without the overwhelm. Cyber attacks are increasing in volume and sophistication across every industry and category, leaving threat analysts and frontline security teams faced with a flood of information. The consequences of missing critical information are astronomical, but no human can keep up with this onslaught of data on their own.

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How Small Companies Can Benefit From Mobile App Development India?

The Product Coalition

Never before have we seen such an overwhelming boom of small business apps than what we are observing now. As the citadel of tech-driven small businesses and startups, India has already come to the forefront in turning mobile apps into its footprints. The Mobile app development India is now primarily engaged in shaping the mobile presence for small businesses and startups.

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How Zapier growth hacked SEO

NextBigWhat

How Zapier growth hacked SEO. The strategies used to grow from 0-600K users in 3 years. A thread. 1) Zapier, founded in 2011 by CEO Wade Foster, lets you connect different web applications to perform certain actions without the need of a human (with automation). 2) Strategy 1: Observe Customer Hangouts. Foster interacted in product forums. Companies like Dropbox, Evernote, all had forums where customers could make product requests.

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Purpose-driven Product by Bruce Haldane

Mind the Product

In this #mtpcon Digital APAC keynote, Bruce Haldane, Chief Product Officer at Gojek — Indonesia’s first unicorn and largest on-demand multi-service platform — discusses the importance of protecting the ecosystem through a global pandemic, and adapting to scale. Watch the talk in full or read on for the overview. Mind the Product members can also watch [.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Product Manager Managers

The Product Guy

It is really important for product manager managers to have a really good sense of the IC product manager work. Watch and learn more from product management expert, Tanya Koshy.

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Three Types of Customers that Use Your Software Product

The Product Coalition

While there are many different customer types, they are essentially in three categories. Great digital products are not built in a vacuum. We want to build products customers love, and that sometimes requires connecting with what real people care about, and understanding from their perspective what problems are worth solving. How do we connect with these customers in order to understand them?

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Webinar: How Southwest Airlines’ Agile Transformation Helped Them Adapt to Unpredictable Challenges

Agile Velocity

According to Airlines for America, U.S. passenger airlines incurred $35B in net losses in 2020 because of the pandemic. During a pandemic filled with uncertainty with more changes ahead, organizations need the ability to be nimble and pivot as needed. . For the past few years, Southwest Airlines has been building Agile capabilities within their organization to adapt to any challenge thrown their way.

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SUNDAY REWIND: Things nobody told me about being a Product Manager

Mind the Product

In 2017, Shaun Russell took to the stage at ProductTank London to reveal some of the hard truths about product management. He shared his journey into product management, detailing the well-trodden path he took to get started. Four years later, Shaun’s given many more insightful talks on product management and product management careers, both at [.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Product-Led Sales: How to Use Your Product to Close More Deals

Userpilot

Being product-led doesn’t have to mean not closing deals. On the contrary, it’s much easier to close deals when your growth is led by your product, and you can expect a higher retention rate than if you just relied on direct sales to cold prospects. The key is to know which users to focus on, when to engage them and how to frame your intentions. As Kate Taylor, Head of Customer Experience at Notion, points out: “Self-serve isn’t about competing with sales, it’s about creating a healthier funnel.

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Three Wide-Spread Stakeholder Failures in 6:05 Minutes

The Product Coalition

There are plenty of Scrum stakeholder failures. Given that Scrum is a framework with a precise and concise yet short “manual,” this effect should not surprise anyone. While the Scrum Guide makes numerous references to stakeholders in Scrum, stakeholders themselves are no official role (accountability), no matter their crucial contribution to a Scrum team’s overall success.

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What is product/market fit? 5 startup thought leaders weigh in

ProductBoard

If you’re like most product managers, you probably struggle with deciding what to build next. With so many competing priorities, it is hard to figure out what features and product initiatives to prioritize. Getting to product/market fit is the first step on a path that can build traction for your startup. Product/market fit is a common concept in the product management world.