Sat.Dec 29, 2018 - Fri.Jan 04, 2019

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How Product Managers Can Break Down Organizational Silos

ProductPlan

When we think of organizational silos that affect product management, we usually imagine the obvious ones. A product team doesn’t talk with their sales department, so they don’t know how their reps sell the product. A product manager seeks feedback only from customers, ignoring prospects who chose not buy, and as a result never learns what might turn off many of the product’s user personas.

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We Need to Rethink the Product Backlog

The Product Coalition

Ah, the product backlog. Two simple words that send shivers down every PM’s spine. For those not yet privy to the horrors of the product backlog, it’s essentially a long to-do list of product requirements?—?a mixture of customer requests, team demands, and strategic ideas. The reason it’s so maligned by Product teams is that every time you complete something on the list, it seems like three new things crop up.

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Business Acumen

The Product Bistro

I’m going to tell a story that will ultimately show how misguided many supposed “good ideas” are, especially in relation to business cases, strategy, and planning. One site that I hang out on is Slashdot, an old school hang out that bills itself as “News for Nerds.” On /. (see what I did there?) there […].

Strategy 210
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Goals for 2019 – A Product Manager’s New Year’s Resolutions

Mind the Product

It’s a new year, and while the date changing on a calendar doesn’t really have some magical power, it is a nice reminder to slow down and reflect. Many of us will think about the personal goals we want to achieve this year, our businesses will be setting plans and strategizing how to make this year the best one yet, and we’ll be looking at what behaviors in ourselves we might want to change ( no really, I AM going to eat healthier this time!

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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What we learned about product and design in 2018

Intercom, Inc.

Our conversation comes from the value we have at Intercom to continuously share the lessons we’re learning about growing our product and our team. Short on time? Here are five quick takeaways: As our pace of shipping increases, it’s important to take the time to understand the difference between output and outcome. Are people using the things you shipped?

More Trending

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Are Requriements Overrated?

Ask Benny

Why I don’t write long specifications. From Waterfall to Agile In the dark ages we all worked in waterfall. We planned everything months ahead of time. We had to write very detailed requirements in advance, review them and plan accordingly. It resulted in slow reaction to changes and many obsolete requirements. With the move to agile and the preference of working software over comprehensive documentation (see the agile manifesto) there is less demand for such long specifications.

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How Predictive Analytics can add Value to Applications

Mind the Product

Every software application today is fighting for space in an increasingly crowded market, so software vendors need to differentiate their offerings with valuable features to avoid losing out to competitors. An increasing number of application teams are turning to predictive analytics as a source of competitive differentiation and additional value for end users.

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What we shipped: 2018 year in review

Intercom, Inc.

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking. We opened our new office in Sydney and expanded our presence in London to broaden our coverage and attract new talent. We also raised $125M in a Series D to fuel the next chapter of Intercom.

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Advice for Managers of Product Managers

The Product Guy

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Are Requriements Overrated?

Ask Benny

Why I don’t write long specifications. From Waterfall to Agile In the dark ages we all worked in waterfall. We planned everything months ahead of time. We had to write very detailed requirements in advance, review them and plan accordingly. It resulted in slow reaction to changes and many obsolete requirements. With the move to agile and the preference of working software over comprehensive documentation (see the agile manifesto) there is less demand for such long specifications.

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High-performing Teams by Richard Banfield

Mind the Product

In this mtpcon London talk, Richard Banfield looks at what makes high-performing teams work. Building High-performing Organisations. Continuous improvement can act as a powerful cultural change agent: cycling coach David Brailsford knows this and he was able to reinvent British Cycling as a result. Since the implementation of Brailsford’s changes, British Cycling has experienced success beyond what could have been imagined – winning multiple gold medals at consecutive Olympic Games, after

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5 lessons learned from growing a support team

Intercom, Inc.

No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product. In my talk at the Inside Intercom World Tour , I shared 5 lessons we’ve learned about growing our support team and how to manage making internal decisions and their effects on our customers.

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Things Great Product Managers Do Every Day

The Product Guy

Do you ask the silly questions? Should you? The answer may surprise you. Watch as we learn more from product management expert, Alisa Warshawski.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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TEI 209: Predictive analytics for product managers – with Brian Brinkmann

Product Innovation Educators

Use data to predict customer behavior and design better products. Do you know which customers are most likely to stop using your product in the next month? Or, what actions your best customers take with your product when they start using it? With the right data, product managers not only know the answers to such questions, but they also know what actions to take to keep customers and a whole lot more.

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Let’s Resolve to Create Humane Products in 2019

Mind the Product

Fellow product managers and product leaders: have you ever had a moment when you’ve asked yourself, “am I really doing good with my product?”. I really enjoyed Kim Goodwin ’s talk at Mind the Product London 2018 and it made me think. Why don’t we ask ourselves a simple question when we create our products and services: are they humane? Kim’s talk was about human-centred design but it can easily be applied to humane product management.

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Dealing with Dealbreakers: How to Handle Feature Requests from Prospects

ProductPlan

Most product teams have their own processes for handling customer requests. But what about would-be customers and their “dealbreaker” requests? If you’ve spent much time in product management, you’ve probably encountered a few of these. Usually they come from the sales team in some variation of, “ Super-awesome-prospect is going to buy!

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How Startups Can Do Better Cohort Analyses · Philosophical Hacker

The Product Coalition

If you’ve ever looked at analytics for software products, you’ve probably run across a graph that looks like this: Graphs like this one depict cohort analyses.¹ This particular graph is from Google Analytics. Apple also has one for app analytics. So does Fabric.² Cohort analyses can be very useful. For example, Eric Reis, in The Lean Startup , recounts how cohort analysis helped his startup realize that their efforts at improving their product weren’t working: Thanks to the power of cohort analy

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Fieldwork in Beauty: Our Experience and 5 Tips

Generation Focus

The Generation Focus team concluded the 2018 year in the field, interviewing independent beauty professionals (IBP’s). We’ve previously talked about interview techniques, but how and where you decide to conduct the interview can sometimes be just as important as the questions being asked. This was the case for a recent project with independent beauty professionals (IBPs), where it was important to interview our participants at their place of work, or beauty salon.

Travel 62
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Are Requriements Overrated?

Ask Benny

Why I don’t write long specifications. From Waterfall to Agile. In the dark ages we all worked in waterfall. We planned everything months ahead of time. We had to write very detailed requirements in advance, review them and plan accordingly. It resulted in slow reaction to changes and many obsolete requirements. With the move to agile and the preference of working software over comprehensive documentation (see the agile manifesto ) there is less demand for such long specifications.

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10 Product Conferences We’re Excited About in 2019

ProductCraft

2018 was a good year to be a PM. Last January, LinkedIn named product management one of 10 most promising careers of 2018, with 30 percent more job openings year over year and a career advancement score of 8 out of 10. Glassdoor named it the ninth best job in America, with more job openings. The post 10 Product Conferences We’re Excited About in 2019 appeared first on ProductCraft by Pendo.

Naming 69
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Your bias is showing and you’re blissfully unaware.

The Product Coalition

Image by Mohammad Metri via Unsplash Sometimes our greatest strength is also our achilles heal. Great leaders are able to process and adapt to new information in the blink of an eye. The problem comes when we stop adapting to new information and instead only hear the parts of the message that reinforce our existing world view. We all have examples of this, but how does it happen?

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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How I Make My Decisions to Speak at Conferences

Johanna Rothman

Photo by Matt Botsford on Unsplash. Consultants who make money speak at conferences. I love to speak. Give me a microphone—I am a happy person. I keep having to turn down speaking requests, both domestic and overseas. I would love to go, to learn and to meet people. Sometimes, I'm not available. More often, I can't “afford” to do so.

Travel 69
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Are Requriements Overrated?

Ask Benny

, Why I don’t write long specifications. ,, From Waterfall to Agile. In the dark ages we all worked in waterfall. We planned everything months ahead of time. We had to write very detailed requirements in advance, review them and plan accordingly. It resulted in slow reaction to changes and many obsolete requirements. With the move to agile and the preference of working software over comprehensive documentation (see the.

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Maggie Crowley On Drift's Approach to Conversational Research

UserInterviews

Research at a rapidly growing startup through a product manager's eyes

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7 Terrible App Reviews That Could Have Been Prevented

The Product Coalition

Bad app reviews can be funny–when they’re not about your app. Unfortunately, when they do apply to your app, it’s like a dagger to the heart. Reviewers can be pretty vicious. But, with some simple analytics hacks, many of these bad app reviews could have been foiled. Here goes everything: seven cases where a bad app review could have easily been prevented with a little TLC and smart product analytics.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Writing Advice for Conference Proposals

Johanna Rothman

I'm a shepherd for the XP2019 and Agile2019 conferences. I read the proposals, offer feedback, and then shepherd the papers through to completion once we accept the proposals. I love reading experiences. I'm a total sucker for them. Why? Because they're short stories that reflect the Satir Change Model, the image here. If you're trying to write a proposal for a conference or have an agile story you want to tell, consider framing the story this way: Start with the problems.

Agile 60
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Fieldwork: Our Experience and 5 Tips

Generation Focus

The Generation Focus team concluded the 2018 year in the field, interviewing independent beauty professionals (IBP’s). We’ve previously talked about interview techniques, but how and where you decide to conduct the interview can sometimes be just as important as the questions being asked. This was the case for one of our most recent projects, where it was important to interview our participants at their place of work.

Travel 54
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Purple Squirrels and Your Product Team

Under 10 Consulting

Many product management job postings are impossible to fill. The idea is to find someone with many years of experience in product management… with a similar product… built on similar technology… in a similar domain… serving a similar market. They’re looking for a unicorn. Recruiters use another term for this: The Purple Squirrel. They’re asked to find the perfect candidate, preferable local, with a technical undergrad plus an MBA, with experience in business and technology as well as domain and