ProductPlan
DECEMBER 18, 2018
If you haven’t found the right objective goal-setting framework for setting roadmap priorities, consider Objectives and Key Results (OKRs). The OKR framework was popularized by Google, which attributes much of its success to this goal-setting model. Google has used OKRs (objectives and key results) since the beginning when they had only a few dozen employees.
Mind the Product
DECEMBER 21, 2018
Six years ago at Skyscanner there was no experimentation: now, there might be 500 tests running at any one time. In this #mtpcon London talk, Skyscanner’s Principal Product Manager Rik Higham looks at how experimentation can be a strategic capability for an organisation. First you should change your approach to failure – rather than look at failure as from something that didn’t work, consider that you’ve only failed if you failed to learn.
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Intercom, Inc.
DECEMBER 17, 2018
Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers.
The Product Guy
DECEMBER 20, 2018
Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Miro
DECEMBER 18, 2018
Reading time — 11 min Summer Kim on the best ways to approach user research User research plays a critical function when you are building tech products and services. This practice helps teams understand the user’s perspective, including their unmet needs, delights, and pain points, but also how they connect to the brand and product […]. The post Summer Kim on the best ways to approach user research appeared first on RealtimeBlog | A blog by RealtimeBoard.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Intercom, Inc.
DECEMBER 20, 2018
Just ask Sujan Patel, one of today’s most well-known experts in growth. Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Sujan’s no stranger to finding the cutting edge in growth. As the co-founder of WebProfits , he’s led marketing strategy for the likes of Intuit, LinkedIn and Salesforce.
The Product Guy
DECEMBER 16, 2018
Organizations like Amazon, Uber, and Netflix are embracing high-velocity decision-making over high-quality decision-making. Let’s explore why, evaluate the benefits and consequences, and learn whether or not it makes sense to do the same at your company. In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation on this topic.
Product Management University
DECEMBER 20, 2018
The B2B Product Manager Magazine December 2018 is now available. We close out the year with a familiar theme: create solutions that make customers measurably better at their business and then deliver, market and sell them in a manner that drives consistent and profitable growth for your organization. If that theme resonates, a portfolio approach to managing, marketing and selling your products is the key to success.
Mind the Product
DECEMBER 17, 2018
For conversational products and interfaces, product creators have to imagine an interaction where the screen plays an ancillary role. As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Even within conversational interfaces, we don’t speak in same way that we write.
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Intercom, Inc.
DECEMBER 19, 2018
It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.
The Product Guy
DECEMBER 18, 2018
Do you manage communication as your most important responsibility? Maybe, you should. Watch as we learn more from product management expert, Alisa Warshawski.
First Round Review
DECEMBER 18, 2018
Front's CEO and co-founder Mathilde Collin shares why a founder’s discipline matters more than vision, unveiling her own best practices and templates for communication, time management, fundraising and team building.
Mind the Product
DECEMBER 18, 2018
For a long time, we’ve thought of interfaces strictly in a visual sense: buttons, drop-down lists, sliders, carousels (please no more carousels). But now we are staring into a future composed not just of visual interfaces, but conversational ones too. In the first part of this series , I looked at some tips and best practice to design conversational flows for such interfaces.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Intercom, Inc.
DECEMBER 18, 2018
Email is one of the most effective channels that a business can use to reach its customers. And if done right, it’s also one of the most useful. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business.
The Product Guy
DECEMBER 15, 2018
If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….
First Round Review
DECEMBER 16, 2018
Front's CEO and co-founder Mathilde Collin shares why a founder’s discipline matters more than vision, unveiling her own best practices and templates for communication, time management, fundraising and team building.
Mind the Product
DECEMBER 20, 2018
Dear Santa, It’s me again – your favorite product manager! I am writing to let you know that I’ve been very good this year. I have been completely focused on my customers, talking to them regularly and incorporating their feedback. I have ruthlessly prioritized my backlog, always making sure I have the next most important thing at the top of the list.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Birst BI
DECEMBER 18, 2018
According to Gartner, more than 3,000 CIOs ranked Business Intelligence (BI) and Analytics as the top differentiating technology for their organizations. If BI and Analytics is such a game-changer, then why is the average adoption rate in organizations only 32%? Despite the efforts of Cloud BI vendors making it easier for users to acquire, explore, and analyze data sources without IT dependency, lack of data literacy and analytic skills still hinder widespread adoption for data-driven decision m
AB Tasty
DECEMBER 21, 2018
Social proof is pivotal in establishing your company’s credibility. Recommendations from current customers cultivates trust in your brand, and prospective. Read more. This article was originally posted on AB Tasty as 7 Ways To Make Your Testimonials More Persuasive .
Amplitude
DECEMBER 20, 2018
On November 8th, 2018 we celebrated World Usability Day at Amplitude. Instead of working on our product features that move our North Star metrics , the product team took a valuable pause in the middle of a busy quarter to sit in a room and work on improvements to our product. We called it Amplitude Usability Day. We value working fast, but we know that it comes with a cost: the inevitable accumulation of usability debt.
The Product Coalition
DECEMBER 19, 2018
How to understand your client, why it’s important to write everything down and what are the advantages of perfectionist managers CSSSR doesn’t have an office and will never have one, while our team consists of dozens of people, who are sometimes located halfway across the world from each other. Nevertheless, all of them are officially employed and work full-time.
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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.
Miro
DECEMBER 20, 2018
To develop products in the right direction, we need to research the experiences of our users, discover their needs and unpack the insights. That’s how we build and design solutions, and the user plays a lead role in this fascinating process. As product managers, designers and researchers, we have a large toolset to discover what […]. The post Inside the RealtimeBoard team: How to get the most out of UX surveys appeared first on RealtimeBlog | A blog by RealtimeBoard.
Good Product Manager
DECEMBER 16, 2018
Twas the Night Before Product Launch. ’Twas the night before product launch, when all through the team. Not a developer was coding, nor crafting a meme. The landing pages were posted on the website with care, In hopes BANT-qualified prospects soon would be there; The support staff were waiting on call at their desks, While hoping the launch would not be a big mess.
Product Innovation Educators
DECEMBER 17, 2018
Driving successful innovation at large organizations. Could it be that innovation is simple? I did say simple, not easy. The two words are often confused. A completed activity can be viewed as simple when the processes involved are known. No one that has been on innovation projects would say it was easy. The activities and processes that allow us to uncover a customer problem or invent a new technology, develop solutions, and ultimately launch products customers love are challenging, but they ar
Johanna Rothman
DECEMBER 18, 2018
I've met a number of agile coaches recently. They tell me they're hired as Scrum coaches or as Scrum Masters. They see their job as “better Scrum.” It would be lovely if that was their one and only job. However, many of these coaches work in organizations just starting a cultural transformation. Even though the client asked for agile coaching, that might not be what the client needs.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
ProductPlan
DECEMBER 20, 2018
To understand the problem with technical debt roadmaps, we’ll start with a quote from renowned philosopher, Homer Simpson. “ If you have a problem, ignore it. It’ll go away ,” the famous TV dad advised his family on dealing with challenges. When you create a dedicated roadmap for technical debt, you are removing the the problem from your immediate sight.
Revulytics
DECEMBER 21, 2018
Google’s top searches of 2018 included the World Cup, unicorn cakes and 1980’s fashion. While that’s all very exciting, the world of software license compliance had its moments too this year. Here’s a look at our top picks for software license compliance-related stories in 2018. 1. GDPR goes into effect, but most are still struggling to comply. Our favorite GDPR joke of the year ( Editor: Really?
The Product Coalition
DECEMBER 21, 2018
The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?
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