ProductPlan
DECEMBER 18, 2018
If you haven’t found the right objective goal-setting framework for setting roadmap priorities, consider Objectives and Key Results (OKRs). The OKR framework was popularized by Google, which attributes much of its success to this goal-setting model. Google has used OKRs (objectives and key results) since the beginning when they had only a few dozen employees.
Mind the Product
DECEMBER 21, 2018
Six years ago at Skyscanner there was no experimentation: now, there might be 500 tests running at any one time. In this #mtpcon London talk, Skyscanner’s Principal Product Manager Rik Higham looks at how experimentation can be a strategic capability for an organisation. First you should change your approach to failure – rather than look at failure as from something that didn’t work, consider that you’ve only failed if you failed to learn.
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The Product Guy
DECEMBER 20, 2018
Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.
Intercom, Inc.
DECEMBER 17, 2018
Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Product Innovation Educators
DECEMBER 17, 2018
Driving successful innovation at large organizations. Could it be that innovation is simple? I did say simple, not easy. The two words are often confused. A completed activity can be viewed as simple when the processes involved are known. No one that has been on innovation projects would say it was easy. The activities and processes that allow us to uncover a customer problem or invent a new technology, develop solutions, and ultimately launch products customers love are challenging, but they ar
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Guy
DECEMBER 18, 2018
Do you manage communication as your most important responsibility? Maybe, you should. Watch as we learn more from product management expert, Alisa Warshawski.
Intercom, Inc.
DECEMBER 20, 2018
Just ask Sujan Patel, one of today’s most well-known experts in growth. Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Sujan’s no stranger to finding the cutting edge in growth. As the co-founder of WebProfits , he’s led marketing strategy for the likes of Intuit, LinkedIn and Salesforce.
Product Management Lessons from the Trenches
DECEMBER 17, 2018
They don’t like to type, are not good spellers, don’t read your help tutorials, and don’t want to figure out your app?—?your users want to just tell your app what they want and have your app deliver on the request. And since switching costs are near-zero, if your app doesn’t make it easy for them to get what they want, your users will leave you for another one.
Mind the Product
DECEMBER 17, 2018
For conversational products and interfaces, product creators have to imagine an interaction where the screen plays an ancillary role. As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Even within conversational interfaces, we don’t speak in same way that we write.
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
The Product Guy
DECEMBER 16, 2018
Organizations like Amazon, Uber, and Netflix are embracing high-velocity decision-making over high-quality decision-making. Let’s explore why, evaluate the benefits and consequences, and learn whether or not it makes sense to do the same at your company. In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation on this topic.
Intercom, Inc.
DECEMBER 19, 2018
It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.
Miro
DECEMBER 18, 2018
Reading time — 11 min Summer Kim on the best ways to approach user research User research plays a critical function when you are building tech products and services. This practice helps teams understand the user’s perspective, including their unmet needs, delights, and pain points, but also how they connect to the brand and product […]. The post Summer Kim on the best ways to approach user research appeared first on RealtimeBlog | A blog by RealtimeBoard.
Mind the Product
DECEMBER 20, 2018
Dear Santa, It’s me again – your favorite product manager! I am writing to let you know that I’ve been very good this year. I have been completely focused on my customers, talking to them regularly and incorporating their feedback. I have ruthlessly prioritized my backlog, always making sure I have the next most important thing at the top of the list.
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
The Product Guy
DECEMBER 15, 2018
If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….
Intercom, Inc.
DECEMBER 18, 2018
Email is one of the most effective channels that a business can use to reach its customers. And if done right, it’s also one of the most useful. You might think we’re all about live chat here at Intercom, but we’re true believers in building relationships with users no matter the medium. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business.
First Round Review
DECEMBER 18, 2018
Front's CEO and co-founder Mathilde Collin shares why a founder’s discipline matters more than vision, unveiling her own best practices and templates for communication, time management, fundraising and team building.
Mind the Product
DECEMBER 18, 2018
For a long time, we’ve thought of interfaces strictly in a visual sense: buttons, drop-down lists, sliders, carousels (please no more carousels). But now we are staring into a future composed not just of visual interfaces, but conversational ones too. In the first part of this series , I looked at some tips and best practice to design conversational flows for such interfaces.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Product Management University
DECEMBER 20, 2018
The B2B Product Manager Magazine December 2018 is now available. We close out the year with a familiar theme: create solutions that make customers measurably better at their business and then deliver, market and sell them in a manner that drives consistent and profitable growth for your organization. If that theme resonates, a portfolio approach to managing, marketing and selling your products is the key to success.
Intercom, Inc.
DECEMBER 18, 2018
What began as a humble blog seven years ago, run by one person, is now a team of nine that publishes daily posts, books, e-guides, podcasts, videos, microsites, social media and more. It’s daunting to think how much we’ve changed, but despite all, we never want to lose sight of the people we serve: you. Our annual reader survey, which launches today, is the best way for us to understand how we can improve to serve you better.
First Round Review
DECEMBER 16, 2018
Front's CEO and co-founder Mathilde Collin shares why a founder’s discipline matters more than vision, unveiling her own best practices and templates for communication, time management, fundraising and team building.
Birst BI
DECEMBER 18, 2018
According to Gartner, more than 3,000 CIOs ranked Business Intelligence (BI) and Analytics as the top differentiating technology for their organizations. If BI and Analytics is such a game-changer, then why is the average adoption rate in organizations only 32%? Despite the efforts of Cloud BI vendors making it easier for users to acquire, explore, and analyze data sources without IT dependency, lack of data literacy and analytic skills still hinder widespread adoption for data-driven decision m
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Product Management University
DECEMBER 19, 2018
Is it more beneficial to solve user problems or help customers meet their business goals? It’s entirely possible to solve legitimate user problems and still not deliver solutions that have business value to the customer organization. Watch the video to learn why it’s different in B2B. The post Why It’s More Beneficial to Help Customers Meet Business Goals Than Solve User Problems appeared first on Proficientz.
AB Tasty
DECEMBER 21, 2018
Social proof is pivotal in establishing your company’s credibility. Recommendations from current customers cultivates trust in your brand, and prospective. Read more. This article was originally posted on AB Tasty as 7 Ways To Make Your Testimonials More Persuasive .
Amplitude
DECEMBER 20, 2018
On November 8th, 2018 we celebrated World Usability Day at Amplitude. Instead of working on our product features that move our North Star metrics , the product team took a valuable pause in the middle of a busy quarter to sit in a room and work on improvements to our product. We called it Amplitude Usability Day. We value working fast, but we know that it comes with a cost: the inevitable accumulation of usability debt.
The Product Coalition
DECEMBER 19, 2018
How to understand your client, why it’s important to write everything down and what are the advantages of perfectionist managers CSSSR doesn’t have an office and will never have one, while our team consists of dozens of people, who are sometimes located halfway across the world from each other. Nevertheless, all of them are officially employed and work full-time.
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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Johanna Rothman
DECEMBER 18, 2018
I've met a number of agile coaches recently. They tell me they're hired as Scrum coaches or as Scrum Masters. They see their job as “better Scrum.” It would be lovely if that was their one and only job. However, many of these coaches work in organizations just starting a cultural transformation. Even though the client asked for agile coaching, that might not be what the client needs.
Miro
DECEMBER 20, 2018
To develop products in the right direction, we need to research the experiences of our users, discover their needs and unpack the insights. That’s how we build and design solutions, and the user plays a lead role in this fascinating process. As product managers, designers and researchers, we have a large toolset to discover what […]. The post Inside the RealtimeBoard team: How to get the most out of UX surveys appeared first on RealtimeBlog | A blog by RealtimeBoard.
ProductPlan
DECEMBER 20, 2018
To understand the problem with technical debt roadmaps, we’ll start with a quote from renowned philosopher, Homer Simpson. “ If you have a problem, ignore it. It’ll go away ,” the famous TV dad advised his family on dealing with challenges. When you create a dedicated roadmap for technical debt, you are removing the the problem from your immediate sight.
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