Mind the Product

SEPTEMBER 16, 2019

How do you develop an understanding of what will set a product up for success throughout your organization? This blog looks at what actions product managers can take to ensure their teams are investing their time wisely. “If you build it, they will come” is not an effective philosophy in product development, but time and again I’ve seen and been on teams where we spend months building a product without ever talking to a customer to validate or refine our idea.

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User Testing Product Research Data Visualization Customer Experience 139

ProductPlan

SEPTEMBER 17, 2019

Product management used to be a “fuzzy” discipline within an organization, without a ton of metrics and scrutiny directly applied to it. But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members.

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Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. But it should also persist as they learn how to use your product and become a confident power user who discovers continued value in your product over time.

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Onboarding KPIs Customer Experience Framework Product Research 188

The Product Coalition

SEPTEMBER 15, 2019

Everyone has their own code of ethics. A line they will not cross, and things they will not do. In terms of the workplace, there are laws that vary from country to country about how we can operate as businesses and as colleagues. Data protection laws ensure we don’t misuse the personal details we collect in the digital era, and HR policies make sure we all play nice.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

ProductCraft

SEPTEMBER 16, 2019

One of the best parts of working in product is the community: the like-mindedness, the ease of conversation, and the camaraderie around the struggles and victories we experience on the job. So, a few months after I joined my 11,000-employee company in October 2018, I looked for a place where I could meet my fellow. Read more » The post Create Your Own Product Community appeared first on ProductCraft by Pendo.

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ProductBoard

SEPTEMBER 17, 2019

Written by Dan Olsen, Product Management Consultant and Author, for our ebook, The Path to Product Excellence: Stories and Advice From the Field. When Instagram first launched, there were already many photo sharing mobile apps on the market. Yet Instagram quickly became the top photo sharing app. Why was Instagram’s product so successful? I want to share some important product strategy tools that.

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Centercode

SEPTEMBER 17, 2019

In product development, timing is everything. The type of customer-driven product questions you ask, when you ask them, and the kind of customer feedback you use to answer them all influence the insights you pull in and how they’ll ultimately serve you. The objectives of each individual phase of the product life cycle require specific types of customer feedback to validate and drive decision-making.

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The Product Coalition

SEPTEMBER 18, 2019

Learning to say “No” will make you a better PM, and result in you shipping a better product. Photo by Martin Sanchez on Unsplash Saying No to a “small feature” request, or “just a tiny update” can be tough, especially if it comes from “ higher ups ”, usually there’s just so many times you can push back. In his great talk Des Traynor taught us that “ Product Strategy is About Saying No ”, for a Product Manager knowing to say No isn’t just a good quality, it’s a MUST!

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Product Manager Product Management Customer Experience Management 68

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. The 13th generation of iPhone and iPad software may seem incremental at first, but if you dig deeper there are some notable changes that may impact your app and business. Our work at Rightpoint spans industries and it’s important for our clients to stay abreast of these changes.

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Data Visualization

Intercom, Inc.

SEPTEMBER 19, 2019

Some leaders mistake internal competitiveness for toxicity, opting instead to exclusively focus on collaboration. They avoid any internal ranking, out of fear that the workplace will become negative – or politically charged. This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive.

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Weak Development Team Startups Customer Experience Reporting Tools 184

The Product Guy

SEPTEMBER 17, 2019

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. > What new skill should I be honing right now to get ready for the future? Always invest in communication. Nothing is more important. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management.

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Product Manager Product Management Management Management 133

Mind the Product

SEPTEMBER 17, 2019

Increasingly product managers are expected to think and operate “strategically”, but, as this post will reveal, it’s a requirement that can lead to misaligned expectations and be full of traps for the unwary. Surely we’ve all noticed the increased emphasis on “strategy” as a core competency for product managers? Of course, keeping tactical work aligned with company goals and vision is a critical part of any successful product manager’s job , so this trend to ask for more

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Product Management Unpacked

SEPTEMBER 20, 2019

Product managers are in high demand across the globe. With a Master’s in Product Management degree, you’re poised to take on the top positions in emerging global tech hubs of your choosing. Discover your own product adventure.

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Product Manager Product Management Management Management 111

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. Why? It’s all about context. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business.

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The Product Guy

SEPTEMBER 17, 2019

Excerpts from an article I was recently quoted in on customer feedback and product validation ( [link] ): Product managers have a tough job. They’re tasked with market and competitive analysis and laying out a product roadmap that delivers unique value based on their customers’ demands. What makes this challenging is that the needs and demands of those customers can often change, so ensuring that they build the right feature at the opportune time while keeping development risk low and maximizing

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Customer Feedback User Testing Customer Experience Product Manager 129

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. So, I did, and this is it. Starting with the most common question… 1.

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Feedback Software Product Manager Product Management User Testing 125

Amplitude

SEPTEMBER 20, 2019

Correlation and causality can seem deceptively similar. But recognizing their differences can be the make or break between wasting efforts on low-value features and creating a product that your customers can’t stop raving about. In this piece we are going to focus on correlation and causation as it relates specifically to building digital products and understanding user behavior.

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Onboarding KPIs Customer Experience User Testing Product Research 109

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Product Management University

SEPTEMBER 20, 2019

What are the biggest benefits of being a solutions driven organization versus product driven? In a nutshell, a solutions driven organization does everything from the customer’s perspective first. That customer-first approach simplifies everything across product teams, marketing, sales and client services because customer goals and success metrics are the centerpiece.

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The Product Guy

SEPTEMBER 15, 2019

The processes you iterate on are those that you value the most. From pods to release cycles, what would you focus on? Watch and learn more from product management expert, Benny Reich.

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Product Manager Product Management Management Management 127

Mind the Product

SEPTEMBER 17, 2019

Presently a partner at expansion stage venture capital firm OpenView, Ashley Smith has a long career of helping early-stage startups scale into successful organisations. In this episode, Ashley talks to our hosts about product-led growth, and how everyone can and should do it. Quote of the Episode. It really comes down to: listen to your customers and figure out what they want, and then build that thing – and build it really, really well.

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Product Research Customer Experience Entertainment Consulting 116

Nir Eyal

SEPTEMBER 16, 2019

The post This Is The Most Important Skill Parents Should Teach Their Kids appeared first on Nir and Far.

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Framework

NextBigWhat

SEPTEMBER 20, 2019

What does a Product Manager do? What are the different roles of a product manager? How does it differs in Enterprise vs. Consumer industry? What about MNC vs the Indian arm? What should a product manager do in the first 30, 60 and 90 days? We had Sanchit Juneja, Lead Product Manager, GoMerchants @ GoJek come over for the NextBigWhat meetup to present his insights as an experienced Product Manager.

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Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. For instance, “how do we think this change to the onboarding workflow will shift user behavior?” This is data science (DS) as an offline toolkit to make smarter decisions.

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Mind the Product

SEPTEMBER 20, 2019

In this keynote from #mtpcon San Francisco, Kathy Pham reflects on the importance of asking societal and ethical questions in product organizations and asks how teams and companies can be more accountable in the future. Kathy, who is a Fellow at Mozilla, Harvard, and MIT with over 15 years’ tech experience in product, engineering, data and leadership, asserts that product and ethics are increasingly important in a progressive society – the stakes are rising.

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Weak Development Team Data Visualization User Testing Product Research 112

First Round Review

SEPTEMBER 17, 2019

Sally Carson joined Duo as its first product design leader, just as the security startup was ratcheting into hypergrowth. Carson shares her roadmap for scaling the product design function, from advocating for design in an engineering-centric org, to setting up her team for success during rapid growth.

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Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

UX Studio: Product Management

SEPTEMBER 19, 2019

What is it that everybody does in the UX industry, but does it differently? Probably one of correct answers is the UX design process. In our field, it is not a surprising thing if there are differences in the ways we build up our UX processes – everyone can have their own methods. However, it is good to have a great guide about a well-tried UX design process which you can rely on.

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UX User Testing Research Software Feedback Software 84

ProductCraft

SEPTEMBER 19, 2019

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Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. So, I did, and this is it. Starting with the most common question… 1.

Feedback Software 88

Feedback Software Product Manager Product Management User Testing 88