Sat.Jun 20, 2020 - Fri.Jun 26, 2020

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5 Tips to Creating a Meaningful Product Roadmap

The Product Coalition

As any PM knows, the creation of a product roadmap is no small task. The roadmap needs to convey not only your long term product vision… Continue reading on Product Coalition ».

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A Product Development Framework With a Focus on Problem Solving

Mind the Product

In my last role as head of product and engineering for a group developing cloud-native services for the SAP Cloud Platform, my work led me to define a framework for product development that spans both product management and engineering and brings with it a focus on problem solving through the product lifecycle. In case you [.]. Read More. The post A Product Development Framework With a Focus on Problem Solving appeared first on Mind the Product.

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How to Win Supporters and Influence Detractors

ProductCraft

“Prevention is better than cure.” – Desiderius Erasmus One of the common mistakes made by political analysts and even political scientists is that politics is something done by other people, usually people in exalted positions of power. However, as Ruth Lane points out in The Complexity of Self Government: Politics from the Bottom Up, “people standing.

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Leading Product with Empathy

Product Management Unpacked

A look into cloud-based technology product management and what it takes to build products that customers value. “The paramount role of a product manager is to understand markets and empathize with consumer needs,” says Corey Grone, senior product manager of cloud data protection at iland Cloud. Grone manages a suite of products that fall under BaaS (Backup as a Service) and DRaaS (Disaster Recovery as a Service) portfolios.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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5 Ways Product Managers Can Prioritize Mobile Customers

Alchemer Mobile

A huge number of consumer transactions now happen digitally due to COVID-19. As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. Companies and product managers across all industries have leveled up their in-app engagement processes and are increasing their efforts to personalize, segment, and understand their customer base even down to the individual level.

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Collaboration trends: How we’re evolving our product

Miro

Collaboration trends: how we’re evolving our productJune 22, 2020Over the past few months we’ve seen the world change before our eyes. Here at Miro, we’ve seen first-hand how collaboration habits have evolved as companies worldwide have shifted to remote work. The differences are evident in how teams are using our product, every day.

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Why Empathy Is Critical to Success as a Product Manager

ProductCraft

Most PMs are smart — wicked smart. The breadth of skill, pace of work, and amount of change they can handle are all off the charts. But this creates a problem for many PMs. When you are smart and fast, it’s natural to want to fill in the blanks. It’s easy to stop listening when. Read more » The post Why Empathy Is Critical to Success as a Product Manager appeared first on ProductCraft by Pendo.

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Finding a Framework for Strategy Insights

Mind the Product

Having the right insights is a critical component in creating a strategy. While this is very obvious and widely mentioned in every piece of strategy advice, the truth is that there are no resources that detail how to generate them. I’d like to change that by providing my experience of using a few ideation frameworks [.]. Read More. The post Finding a Framework for Strategy Insights appeared first on Mind the Product.

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How to Build Sustainable IoT Products

Daniel Elizalde IoT Blog

Sustainable IoT products continue to gain traction in the minds of top technology executives. And yet, very few companies have a clear understanding of how to incorporate sustainability into their product strategy—creating a big challenge and a great opportunity for Product Leaders. In this post I’ll outline a comprehensive approach for incorporating sustainability into your […].

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences.

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Get the Most Out of the PMs on Your Team

The Product Guy

Maximize team output by understanding your peoples interests and skills. Interviewing your PMs, pairing them with the work at which they will excel, and motivating them through the areas that don’t come natural. In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation on this topic. We are always looking for more product mentors from all around the world.

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Experience is Overrated by Stewart Livingstone

Mind the Product

In his career journey from working in Learning and Development to being an Agile Delivery Manager at the Co-Op, Stewart Livingstone has seen the talent gap from multiple angles. In this MTP Engage Manchester talk, he and brings a refreshing perspective to this particular issue – one of the tech industry’s age-old problems. Organisations struggle to [.].

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That is each flavour of product manager responsible for?

The Product Coalition

The PM Quadrants. What is each flavour of product manager responsible for? In my previous post, I introduced the four different flavours of product manager, depicted by the PM quadrants matrix. What are the four flavours of product manager? In this post, I’ll go into the responsibilities for each of the four ‘flavours’ of product manager. As the name suggests, the PM quadrants are four sections, depicted on a 2x2 graph.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers.

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Refining Your Product Management Career

The Product Guy

You need the right sort of “education” to be successful in product management. Watch and learn more from product management expert, Meghan Nesta.

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Build Relationships With Your Customers – Fabrice des Mazery on The Product Experience

Mind the Product

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. Read More.

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The paradox of making amazing predictions

The Product Coalition

Should I act now in hope of changing the future? Continue reading on Product Coalition ».

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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We run on inclusion: On Pride, allyship, and Black Lives Matter

Intercom, Inc.

This year has unfolded in ways that nobody could have predicted, testing us in all sorts of unprecedented ways. But it’s how we react in the face of adversity that matters – this is how we’re going to mark Pride 2020 at Intercom. At InterProud, our employee group for our LGBTI+ employees and allies, we were hoping to build on the success of last year’s celebrations and events , where we partnered with BeLonG To Youth Services , a charity that does incredible work to support LGBTI+ yo

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Channel Software Tech Stack 2020 – PRM, TCMA, Ecosystem, Incentives, Channel Data, Learning, Readiness, and Pricing

Jay McBain

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners. Delivering automation of indirect sales processes, workflows and partner programs, channel software is becoming increasingly critical […].

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How to Design a Strong Experiment that connects to your Value Proposition Canvas

Strategyzer

We work with teams all around the world to help visualize their business idea using tools such as the Business Model Canvas and Value Proposition Canvas. Ideally, teams should quickly test their canvases using experiments, as we’ve documented in the book Testing Business Ideas. But in reality, teams often go down a rabbit hole and forget about their canvases.

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Silicon Valley on an H1B work visa, why does it have to be so tough?—?notes from a hopeful…

The Product Coalition

Being in Silicon Valley is the new “American Dream” for Millennials, but the H1B work visa makes it a difficult feat to achieve. Continue reading on Product Coalition ».

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Announcing the Conversational Support Funnel Starter Kit

Intercom, Inc.

The Conversational Support Funnel helps modern support teams provide personal, efficient support to customers, at any scale. Learn how to set up and optimize the funnel with the new Starter Kit guide ??. Here’s the predicament: today, customer expectations are at an all time high. At the same time, support teams are grappling with a rise in conversation volumes.

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Will Just-In-Time Learning Be the New Paradigm For Product Managers & Product Marketers?

Product Management University

Just-in-time learning is not a new concept. But the COVID-19 pandemic and social distancing restrictions have pushed a lot of organizations into wider adoption in the absence of traditional instructor-led classroom training. What is Just-In-Time Learning? Just-in-time learning, also referred to as “learning in the flow of work” or “learning at the point of need” is exactly what it says.

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Does Irresponsible Web Development Contribute to Global Warming?

Emerge Insights

Examining the Impact of Bandwidth Usage on Greenhouse Gas Emissions. The post Does Irresponsible Web Development Contribute to Global Warming? appeared first on EMERGE | Digital Product Agency.

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Agile Movers & Shakers (7): Ryan Ripley

The Product Coalition

TL; DR: The Agile Movers & Shakers Interview w/ Ryan Ripley Today’s guest is Ryan Ripley. Ryan is a Professional Scrum Trainer (PST) with Scrum.org. He hosts the Agile for Humans podcast and most recently co-wrote Fixing Your Scrum: Practical Solutions for Common Scrum Problems with Todd Miller for PragProg. Do you want to get future articles in your inbox?

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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9 Golden Rules for Cultivating Community on UX Teams

dscout People Nerds

The team at Google’s UX Community & Culture share their best advice for encouraging thriving, user-focused teams.

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Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. For further information on the Conversational Support Funnel and today’s announcement check out this blog post from our SVP Product Paul Adams.

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Design for the Developer Experience by Kevin Page

Mind the Product

In this ProductTank San Francisco talk, Kevin Web Page, then Senior User Experience Designer at PagerDuty shows us how user research can improve the developer experience. His key points include: The developer experience Research and analysis Experience map and solutions The Developer Experience While working with various engineering teams, Kevin discovered what it was like [.].