Roman Pichler

MARCH 9, 2022

Listen to this article: [link]. Inspiring. An inspiring vision creates a meaningful purpose for everyone involved in making the product a success including the stakeholders and development team members. It helps people understand how their work relates to a bigger whole and how their efforts create a positive change. It also allows you, as the person in charge of the product, to understand if dedicating your time and energy to the offering is worthwhile and sustainable.

Vision 334

Vision Workshop Customer Experience Leadership 334

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Mind the Product

MARCH 10, 2022

In this article, we’ll explore the product management best practices that turn into pitfalls in our culture of burnout, plus how we can better engage these skills to sustain our careers. [.] Read more » The post Burnout in product teams appeared first on Mind the Product.

Article 202

Article Product Manager Product Management Management 202

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Reporting Tools

The Product Coalition

MARCH 9, 2022

A well-thought restaurant branding helps to create an emotional connection with distinguished customers and makes your restaurant distinctive from others. Recently, millions of restaurants, pubs, and coffees from small-scale properties to large ones are doing their business in the world. Regarding the hospitality industry, the number of restaurants may cross your imagination.

Branding 154

Branding Strategy Feedback Software Research Software 154

Mind the Product

MARCH 8, 2022

As a product manager when you put so much effort into creating a product roadmap, seeing it fail due to common mistakes can be heartbreaking. Let’s go through the common pitfalls which you can avoid while creating a product roadmap to ensure it is going to serve the intended purpose. [.] Read more » The post Mistakes to avoid while creating a product roadmap appeared first on Mind the Product.

Roadmap 199

Roadmap Product Manager Product Management Management 199

Intercom, Inc.

MARCH 9, 2022

At Intercom, shipping is just the beginning. We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.

User Testing 152

User Testing Data Visualization Customer Feedback Reporting Tools 152

The Product Coalition

MARCH 9, 2022

When I speak with people about new products, the term I consistently use is an undeniable value. Continue reading on Product Coalition ».

Development 151

Development Product Manager Product Management Management 151

First Round Review

MARCH 8, 2022

Ravi Mehta, former CPO at Tinder & Product Exec at TripAdvisor, shares his framework for crafting a crisp product strategy for startups — a 5-step system called the "Product Strategy Stack." He also makes the case for setting "non-goals" and using an alternative to OKRs.

Product Strategy 140

Product Strategy Strategy Framework Startups 140

Advertisement

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

Testing

Mind the Product

MARCH 7, 2022

In this #mtpcon Digital Americas session, Cinthia Assali, Head of Product Development at Gympass reveals how the Gympass Product team tackled the pandemic challenge and quickly pivoted to digitally deliver physical activity and mental health solutions in less than a month. [.] Read more » The post Accelerated product pivot—a pandemic lesson by Cinthia Assali appeared first on Mind the Product.

Development 148

Development Product Strategy Strategy 148

Userpilot

MARCH 7, 2022

To take us through the topic of growing a SaaS business and the bumpy road to success, we interviewed Micha? Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes. You can watch the full interview here, or read this article for a summary of the key points. Watch all Product Heroes episodes here. TL;DR. Micha? Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and mor

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

The Accidental Product Manager

MARCH 7, 2022

Amazon wants to be the place where people go for luxury Image Credit: Ron Mader. There is no question that Amazon is a successful company. If you were a product manager who worked at Amazon you would be under a great deal of pressure to find ways for the company to make more money. One way that they would like to bring in more revenue is to start to sell high end products.

Product Manager 123

Product Manager Product Management User Testing Management 123

Intercom, Inc.

MARCH 8, 2022

The crisis in Ukraine is weighing heavily on us at Intercom. There is a tragedy unfolding and it is especially difficult for those worried about the safety of their loved ones in the region. There’s a quote I think of in difficult times: “Look for the helpers. You will always find people who are helping.” I’ve been inspired by everyone at Intercom who is doing something to help those impacted by this crisis.

Customer Experience 118

Customer Experience Government Development 118

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

MARCH 8, 2022

Roisi Proven's last episode was one of our most popular, so we had to have her back for a return chat! She updates us on what she's learned about data ethics and unbiased data [.] Read more » The post Overcoming data bias – Roisi Proven on The Product Experience appeared first on Mind the Product.

Product Manager 146

Product Manager Product Management Management Management 146

Nir Eyal

MARCH 7, 2022

It seems counterintuitive, but spontaneity can’t happen without a bit of advanced planning. Only people with spare time can be spontaneous. The post Planning Ahead Is the Key to Living With More Spontaneity appeared first on Nir and Far.

116

116

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. So to celebrate International Women’s Day – as usual – we’re casting the spotlight on some of the most prominent influencers and thought-leaders in Product – who also happen to be ladies.

Technical Advisors 116

Technical Advisors Product Research User Testing Analytic Tools 116

Johanna Rothman

MARCH 8, 2022

Integrated System Program. The larger your product, the more likely you have components teams. I often see component teams because of the architecture of the product. In this first image, the Integrated System Program, the rest of the product uses the Platform of Common Services as components. Also, the teams find it tempting to think of the common GUI and API as components.

Data Visualization 116

Data Visualization Feedback Software Product Research Customer Experience 116

Advertisement

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Mind the Product

MARCH 6, 2022

In this Sunday Rewind episode, we cast our minds way back to 2013, where Simon Cast, Co-founder of ProdPad and Mind the Product, explains everything that product managers need to know about analytics. [.] Read more » The post SUNDAY REWIND: Everything a product manager needs to know about analytics appeared first on Mind the Product.

Product Manager 142

Product Manager Product Management Management Management 142

Atlassian

MARCH 9, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. Over the last few years, we’ve witnessed and been a part of the SaaS transformation that has changed the way teams work and how we communicate and collaborate with each other. Atlassian announced that we’ll be simplifying our server and Data Center offerings to focus on delivering a world-class cloud experience and support for our Server products will end in February 2024.

Feedback Software 106

Feedback Software User Testing Data Visualization Customer Experience 106

Gainsight

MARCH 9, 2022

In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing. And based on those metrics— and their intimate knowledge of their customers’ businesses—Customer Success Managers (CSMs) are able to craft strategies that improve the

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105

Intercom, Inc.

MARCH 7, 2022

We’re not big believers in a one-size-fits all approach to online business. That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Data Visualization

Mind the Product

MARCH 11, 2022

In this #mtpcon London+EMEA session, Petra Wille, Product Leadership Coach and author of STRONG product people, provides some tips and frameworks for product managers to improve their storytelling capabilities and silence their inner critics. [.] Read more » The post Don’t convince. Inspire! – Lessons on storytelling by Petra Wille appeared first on Mind the Product.

Framework 138

Framework Leadership Product Manager Product Management 138

Product Innovation Educators

MARCH 7, 2022

Trends influencing the future of leadership – for product managers. Today we are talking about what product managers should know about the future of leadership. By the nature of the role, product managers are leaders, as they must influence others, and many product managers will be in senior leadership roles in the future. Consequently, we should be looking at what it takes to be an effective leader now and in the future.

Leadership 99

Leadership Product Manager Product Management Management 99

UserInterviews

MARCH 11, 2022

What did we learn from this year's State of User Research Report? Here are the key trends to note about buy-in, budget, ops, and more.

User Testing 98

User Testing 98

eG Innovations

MARCH 11, 2022

Why Java Garbage Collection is So Important. For many, the world of Java is shrouded in mystery and endeavor. One such endeavor is garbage collection. There is many a viewpoint on garbage collection – whether it is good or bad, when is it needed, how often should it run, how to tune garbage collection operation, how to know when it is not operating as expected, and so on.

Software Review 98

Software Review Customer Experience Education Definition 98

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? In SaaS, NDR is one of the most important metrics for customer retention. Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. In this article, we’ll discuss how you can improve Net Dollar Retention to expand your revenue and achieve growth.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

ProductBoard

MARCH 8, 2022

March 8 marks International Women’s Day. It’s an opportunity to celebrate women’s achievements and increase their visibility in social, economic, political, cultural, and of course, professional spheres. The theme for 2022, #BreakTheBias, is especially meaningful for those of us in the product world. When building products, every decision we make has the potential to impact hundreds, thousands.

98

98

Gainsight

MARCH 8, 2022

Looking back, I’ve always been a builder. It started back in the 1980’s, where I spent every afternoon and weekend hanging around my parents’ interior design store in McKinney, Texas. . It was my first true taste of entrepreneurship – of building something from the ground up and putting everything you had into making it a success. Of building and managing budgets and always trying to make things more simple and efficient.

Customer Experience 98

Customer Experience Data Visualization Consulting Webinar 98