Sat.Aug 21, 2021 - Fri.Aug 27, 2021

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8 Product Hurdles Every Founder Must Clear — This PM-Turned-Founder Shares His Playbooks

First Round Review

Repeat PM turned first-time founder Ryan Glasgow addresses the tough product questions every founder faces, from segmenting the market and iterating on early MVPs, to finding product/market fit and spinning up a second product.

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Special: Are You a Product Manager or a Problem Manager – with Steve Johnson

Product Innovation Educators

Special Episode From the 2020 Summit. This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. Two weeks ago Grant Hunter discussed what is product management. I am sharing this episode now because Steve Johnson, who is also a business partner with Grant, did a masterful job at the Summit, describing the real nature of product management.

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How To Identify A Weak or Strong Product Organization?

The Product Coalition

When companies decide to “become agile” they usually don’t have another important question on their agenda. Continue reading on Product Coalition ».

Agile 204
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7 Key App Marketing Strategies

Alchemer Mobile

Even if you are an experienced marketer, it is important to note that app marketing is a totally different ball game, complete with different players and rules. With 6.4 billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), mobile app marketing is a must. To help you navigate the landscape of mobile app marketing, here is our starting lineup of seven app marketing strategies that are proven to be effective. 1.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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A decade in the making: An oral history of Intercom’s first 10 years

Intercom, Inc.

This month marks the 10th anniversary of Intercom. A decade ago, a small group of friends — our co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee — realized that the impersonal, transactional way of doing online business just wasn’t cutting it for customers anymore. Intercom was born out of a desire to make internet business personal.

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Twelve Tips for A Successful Project Execution Plan

The Product Coalition

Having an innovative idea for a new project with lots of potential is great — but it’s only half the battle. Continue reading on Product Coalition ».

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How to Collect More In-App Feedback (and What to Do With It)

Alchemer Mobile

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

This month marks 10 years since Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee launched Intercom and began their mission to make internet business personal. We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers.

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A case study: Cross-departmental communication as a product

Mind the Product

This is a different case study, with internal and in-direct deliverables across departments. A story of treating internal alignment as a feature at Transifex. Our story concludes with the outcomes of this achieved alignment. A brief introduction Transifex is an online translation management system for software application content and UIs. The company is an early [.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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How Paying More Taxes Made Me a Better Decision-Maker

The Product Coalition

We all want to be data-driven, but both data and our ability to work with it has its limitations. Being aware of them and managing yourself accordingly are both key to your ability to make smart decisions. Photo by Alexander Sinn on Unsplash Last week I paid a ton of taxes, and it filled my heart with joy. I was so happy that I felt like jumping in the air.

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Scooting Out of the Way

The Product Guy

Sometimes it is just too early for product management. Watch and learn more from product management expert, Benny Reich.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

We’re always adding more and more improvements to Intercom. We want to enable both you and your customers to have the best experience. Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. We’ve also been hard at work adding additional customer engagement features. This means that Intercom is getting more powerful and better for your customers – and your business – every day.

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How to make remote collaboration work by Ingrid Odegaard

Mind the Product

In this ProductTank London talk Ingrid Odegaard, Co-founder and CPTO at Whereby, shares some tips for making remote collaboration work on a day-to-day basis based on learnings from her own team and their customers. Watch the video to see her talk in full or read on for an overview of her key points. Why do we [.] Read more » The post How to make remote collaboration work by Ingrid Odegaard appeared first on Mind the Product.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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The Rise Of Customer Development

The Product Coalition

A Brief Introduction The Dot-Com Bubble In the United States, the 1990s were known as a period of utmost growth in the usage and adoption of the Internet, later described as the dot-com bubble. Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Startup funding was relatively easy to raise.

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Steal These 3 Advertising Secrets–To Use As Motivation Hacks

Nir Eyal

You can create some powerful motivation hacks by learning techniques from the persuasion business. The reason why you hate being micromanaged by your boss is the same reason why, as a kid, you refused to put your coat on when your mom told you to bundle up. We’re all wired with a knee-jerk “don’t tell […] The post Steal These 3 Advertising Secrets–To Use As Motivation Hacks appeared first on Nir and Far.

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Ready to scale your customer support? Ask these 3 questions first

Intercom, Inc.

As your company grows, it’s easy to focus on shipping the next great feature or going after the shiniest logos. But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. After all, whether you’re aiming to drive product-led growth or you’re going with a sales-led strategy, once you’ve brought in those new users, you still need to provide an exceptional customer support experience in

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SUNDAY REWIND: Seven simple steps to stress-free prioritisation

Mind the Product

Prioritisation is a key asset for every role in product management. However more often than not, principal product manager Rik Higham, believes, there is too much emphasis on improving this highly sought after skill. Product management is beautifully messy and full of delightful uncertainty so don’t let prioritisation suck the life out of it. Rik [.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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When Should You Kill A Product Feature

The Product Coalition

A lot of the product management literature focuses on frameworks that help you choose the best feature, developing it, shipping it, and… Continue reading on Product Coalition ».

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The Chief People Officer as PM: Rethinking The Systems & Tools That Run the Company

First Round Review

Credit Karma's Colleen McCreary views her role not as the CEO of culture or happiness, but rather the product manager of the systems and tools that run the company. Here's her advice for approaching compensation, rewards and recognition, performance management, and internal comms with a fresh perspective.

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Agile Approaches Offer Strategic Advantage; Agile Tools are Tactics, Part 3

Johanna Rothman

In Part 1 and 2 of this series, I wrote about how an agile approach might offer strategic benefits. And because an agile approach changes your culture, I said the agile approach was part of your strategy. So let's ask this question: Can any tool—agile or otherwise—offer you a strategic advantage? (I don't see how, but it's worthwhile exploring this question.).

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SaaSifying an on-prem offering: a case study

Mind the Product

?? Advertorial Whether your desktop application is competing with SaaS newcomers or you’re working to SaaSify your on-prem offerings, software usage data is critical to making informed roadmap and customer lifecycle decisions. In this talk, Toby Martin, CEO of Extensis, explains how his team worked with the software usage analytics team at Revenera to gain [.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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What Not to Do in Program Increment(PI) Planning?

The Product Coalition

The lesson learnt story from the remarkable event of SAFe Continue reading on Product Coalition ».

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Pushing Ethnographic Research at the Times of Remote Work

UX Studio: Product Management

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. The enormous impact of the coronavirus outbreak on UX Research got explored in innumerable blog posts , articles in journals , and online workshops that have appeared over the year.

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Choose your desktop notification sound

Nulab

We love listening to your feedback and delivering what our users want. Some of you told us you weren’t huge fans of the default notification sound, and others wanted more sound options simply to differentiate their mentions from nearby coworkers. Today we’re happy to give you a little more variety and a choice. We have five new notification sounds: Xylophone.

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Strategies for managing cross-functional teams

Mind the Product

How do you foster a culture of ownership, accountability, trust, and openness in cross-functional teams? More importantly, how do you manage them for successful outcomes? We spoke to some seasoned product leaders about their experiences and understanding what works and what doesn’t when leading a cross-functional team. In brief Take time to observe the team [.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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You Don’t Have To Lie To Get A Job As A Product Manager

The Product Coalition

Here’s what you could do instead Photo by Kristina Flour on Unsplash Ever since moving from a customer facing role to Product Manager I've had people reach out asking me about my experience and I love it. I get to help aspiring PMs and give them the support that I received when hopping on this train. I usually don't dive into their backgrounds as I figure it will come up during our chats, however I stumbled across the LinkedIn profile of someone I was meant to have a chat with.

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30/30/30 rule of product management — balancing growth, retention, and debt goals

ProductBoard

Prioritization is one of the biggest challenges product managers face. And effective prioritization balances concerns related to growth, retention, and debt. Growth involves activities that lead to new customers (this often corresponds to the requests you receive from sales). Retention involves activities to keep existing customers (such as the requests you receive from customer success or.

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Self Service Support In SaaS in 2021: The Ultimate Guide

Userpilot

You keep hearing that self-service support in SaaS is a must. But how does it help your business and where should you start implementing it? You're in the right place. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. how to get started.