Sat.Oct 24, 2020 - Fri.Oct 30, 2020

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How to Manage Product Managers

ProductCraft

“Management is the most noble of professions if it’s practiced well. No other occupation offers as many ways to help others learn and grow, take responsibility and be recognized for achievement, and contribute to the success of a team.” Clayton Christensen (for more great PM lessons from Clayton, read 8 lessons product managers can learn.

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Be a Schedule Builder, Not a To-Do List Maker

Nir Eyal

The post Be a Schedule Builder, Not a To-Do List Maker appeared first on Nir and Far.

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Getting Started with Product Data Management

Amplitude

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. But getting to that point requires an investment in product data management. Strong data management ensures that data ported into an analytics system is clean, accurate and reliable.

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Roadmaps Are Dead. Long Live Roadmaps! – Janna Bastow on The Product Experience

Mind the Product

When you have questions about roadmaps, it pays to talk to someone who has spent way too much of her life thinking about them. Janna Bastow – co-founder of both Mind the Product and ProdPad – has been trying to fix the problems of roadmaps for most of her professional life. She hacked together the [.]. Read More. The post Roadmaps Are Dead.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Announcing Banners – the simple new way to engage your customers

Intercom, Inc.

Today, we’re excited to unveil the newest message type in Intercom, Banners. The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

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Your Marketing Org is Slow. Here’s a Framework to Move Faster.

First Round Review

Gusto's first marketer, Jaleh Rezaei, shares a six-step framework for how marketers can "get out of the basement" and start thinking speed-first.

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The Biggest Missing Element in Most Product Experiences, According to Behavioural Science (Does Yours Have It?)

Mind the Product

Libby was new to backpacking. Her first trip was a 4-day trek through the Sierras with a good friend who was far more experienced. Before setting off, they downloaded an app that tracked their speed, elevation gain and miles. At the end of the first day, they were eager to see how far and fast [.]. Read More. The post The Biggest Missing Element in Most Product Experiences, According to Behavioural Science (Does Yours Have It?

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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. Short on time? Here are a few quick takeaways: Focus on your customers. Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everythi

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The NAB API Teardown

The Product Coalition

We’re working on a more detailed follow up to the high-level research we did into APIs and the ASX100. As part of the follow-up, I’m looking into the APIs offered by ASX100 companies and, for no scientific reason, chose to start with an analysis of NAB’s developer portal. This post isn’t a strict analysis, rather it’s a sharing of thoughts as I step through NAB’s API with a longer view of gaining a better understanding of API best practices in the wild.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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7 tips to collaborate better when your team is online

Nulab

Team members are a bit like cake ingredients: good on their own, but when you combine them all together… That’s when the magic happens. (That being said, we do not recommend eating flour on its own.) Or to put it another way, when individuals work well together, they are better than the sum of their parts. Good teamwork is a mix of effective leadership, open collaboration, and helpful tools to make it all easier.

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Yes, Product Managers Should Project Manage

Mind the Product

It’s a truism that product managers should not be project managers. They are different disciplines requiring different skill sets. But practically, as a product manager, you probably do at least some minimum amount of project management in your daily work, perhaps even to your frustration and dissatisfaction! In this article, I address this apparent dissonance, [.].

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Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect

Intercom, Inc.

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. This is the second in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. With customer expectations on the rise, we look to find out how support leaders are creating best-in-class experiences to meet those expectations, and what support teams

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5 Steps to Facilitate a Great Remote Design Sprint

The Product Coalition

Check this post out for five simple steps to make your remote design sprint go smoothly, including a Miro template to run the session. Continue reading on Product Coalition ».

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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The 40 Best Questions to Ask in an Interview — How to Go Deeper Than “What’s the Culture Like?”

First Round Review

Top startup leaders shared their favorite thought-provoking questions for candidates to ask during an interview to stand out from the crowd and gain in-depth knowledge about the company, the team, and the role.

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Make Better Product Decisions by Using Quantitative and Qualitative Data, by Brian Tran

Mind the Product

In this ProductTank San Francisco talk, Brian Tran, Director of Product Management at User Testing, shows us how we can become better product people by supercharging our data with human insights. His key points include: What makes a product great? Making decisions Qualitative and quantitative data together Watch the video to see Brian’s talk in [.].

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The Missing Ingredient: How Storytelling Can Make User Research More Impactful with Harrison Wheeler, UX Design Manager at LinkedIn

UserInterviews

Storytelling can help everyone at your organization get in the practice of basing decisions in user feedback. Here’s how Harrison Wheeler makes it work at Linkedin.

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Making Technical Debt Visible

The Product Coalition

What it is, how to make it visible, and why you should bother Continue reading on Product Coalition ».

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Retention Rate: Meaning, Use Cases, and More

Amplitude

Retention rate is one of the most important barometers of your company’s success. A high retention rate means your customers are happy; they value your product and are providing a sustainable source of revenue. A low retention rate means you have a leaky bucket: no matter how many users you add through your acquisition strategy, they’ll keep churning , and you’ll keep losing money.

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October Roundup: Data Ethics, Values, Building Empowered Product Teams, Scaling and More

Mind the Product

During the month of October, we put the spotlight on data ethics, living up to our values, how to build empowered product teams, and how to scale successfully. But that’s not all. October also delivered a handy professional development framework courtesy of Petra Wille. So, if you’re a member who’s keen to catch up on [.]. Read More.

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What Writers Can Do About Informal Plagiarism, Part 1

Johanna Rothman

I spoke with another writer, Sam, earlier this week. He’s pretty sure a colleague, John, is plagiarizing his blog posts. Not in writing, but in conversation. Yes, John is using Sam's original words and phrases and passing those words off as John's ideas. In videos, podcasts, all kinds of “thought leader” work. This happens. All too often.

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They Don’t Understand Your Role as a Product Leader. But Do You?

The Product Coalition

The role of the product leader goes far beyond managing the product department. Unfortunately, in most companies, there is no one who can tell you that, simply because they haven’t seen it before. Here is your true responsibility as a product leader, so that it’s no longer a secret. Photo by JOSHUA COLEMAN on Unsplash Most of the CEOs I work with, understand that the role of the product leader is very important.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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3 Reasons You Should Hire a Senior Product Manager

ProductPlan

Once you’re blessed with the opportunity to expand your product management team with a new hire, you have options to consider. You can hire a senior product manager who will bring their years of real-world experience and savviness to the table, or you can bring on new talent you can mold and mentor yourself. Of course, there’s a little more to this decision.

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Managing Product = Managing Tension by Marc Abraham

Mind the Product

In my book, Managing Product = Managing Tension, I’ve focused on what it is that impacts the products we build and how we manage them, namely; mind, matter, and moves. Each of these factors in their own right creates tension and in the book, I outline how we can make the most of these tensions [.]. Read More. The post Managing Product = Managing Tension by Marc Abraham appeared first on Mind the Product.

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You X Horror volume II: The Thing and assimilation in UX

TryMyUI

In this 2020 Halloween special, we look to John Carpenter's 1982 cosmic body horror masterpiece "the Thing" to inspire some great UX design! Trust no one but the users! The post You X Horror volume II: The Thing and assimilation in UX appeared first on TryMyUI Blog.

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Reduce your Time to

The Product Coalition

Using Value Stream mapping for process improvements Continue reading on Product Coalition ».

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Acquire Customers with Online Ads that Connects to Your Value Proposition Canvas

Strategyzer

After developing your Value Proposition Canvas you need to design an experiment to test whether what you have designed is accurate. Online ads are a great experiment to test and validate problem-solution fit and determine whether the value proposition you have mapped out really resonates with your target customer segment.

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The Ultimate Guide to Product Tours Software

Userpilot

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

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Follow Reddit in Feedly

Roy Madden

New Feature. Pull content from subreddits and searches directly into your Feedly feeds. Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. But it can also be overwhelming and time-consuming. That’s why we’re excited to announce the new Reddit integration for Feedly!