Sat.May 22, 2021 - Fri.May 28, 2021

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3 Tiers of Customer Value in the Product Management Maturity Model

Product Management University

Your product management maturity model isn’t so much about what your team can do. It’s what your team can do for the customer. From either perspective, it’s the skill level and proficiency of your team as it matures. But if customer value is always the end game, make quantifiable customer outcomes the driving force in your product management maturity model and the path becomes shorter, faster and easier to measure.

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Leadership Tip 8: Stop Focusing on Happiness & Measure Satisfaction Instead

Johanna Rothman

Do you or your managers want people to be happy at work? That's a laudable goal. And, in my experience, unrealistic. That's because happiness is an outcome of a person's current life context. Instead of happiness, let's consider satisfaction. When we consider satisfaction, we might discover ways to create a great work environment. That satisfaction might offer more opportunities for happiness.

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Becoming a Product Leader?—?Part 1: Thinking Like a Leader

The Product Coalition

Thinking Like a Leader?—?Part 1 of Becoming a Product Leader This is Part 1 of the “ Becoming a Product Leader ” series. In this series, I’m tackling different outcomes and traits that individual contributor Product Managers can practice and cultivate to become a Product Leader. This article focuses on shifting one’s perspective from a team level Product Manager to an organization wide Product Leader.

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How the pandemic has changed customer support forever

Intercom, Inc.

The COVID-19 pandemic has had an irreversible impact on how the world does business. Over the last year, companies have had to pivot to digital-first ways of working overnight; supply chains and distribution facilities worldwide have been majorly disrupted; and, in the midst of all this uncertainty, consumers have (understandably) been more anxious and frustrated than ever.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How product leaders can make better decisions with iterative analytics

Mind the Product

When we ask questions about our data, we rarely walk in a straight line to the answer. Instead, data analysis often follows a more circuitous, creative process: we ask a question, discover our first effort to answer it is incomplete, reshape our data, bring in new data, consult a domain expert to rework our hypothesis, [.] Read more » The post How product leaders can make better decisions with iterative analytics appeared first on Mind the Product.

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The Significant Roles of Artificial Intelligence in The Education Sector

The Product Coalition

Artificial intelligence is the most suitable choice to succeed in all challenges in learning different things. AI technology in education develops your learning method properly. It supports teachers or coaches to implement better, acquainted, and customized help to students. AI-powered learning techniques help teachers to examine the grasping power of learners.

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HOW A CAPSTONE PROJECT LED TO A ROBUST FUTURE IN PRODUCT MANAGEMENT.

Product Management Unpacked

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. “I’d worked for a startup in Hyderabad, India where everyone had to wear different hats,“ recalls Debashish. “I realized that I wanted to expand my focus into product management.”.

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Make the transition to product leadership

Mind the Product

Little in a company is more important than the successful transition to a leadership role — make good decisions as a senior leader and you’ll positively impact the business. Make bad decisions and your influence on the organisation will surely hit a bum note. But transition to product leadership isn’t always easy. McKinsey posits that 50% of [.

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Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck?

Nir Eyal

The post Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck? appeared first on Nir and Far.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Becoming a Product Leader?—?Introduction

The Product Coalition

Becoming a Product Leader?—?Introduction This is an article series on moving from individual contributor Product Manager to people manager and Product Leader. This is something that I’ve personally struggled with, and witnessed brilliant, hardworking, rockstar PMs struggle with. There are some solid articles on this already, as well as great guidance from the recent Cracking the PM Career book.

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Identifying Growth KPIs that are leading indicators of product success

Mixpanel

Imagine you run a lemonade stand. You meticulously track how many people purchase from your stand each week, because that’s how you make money. For the first two months, the number increased without fail. Then, as if you took a false step on your hike to profit, it started tumbling down the hill. What happened? And how did you not see it coming? After sitting down with some trusted friends and family members, they broke the news that your lemonade simply wasn’t any good.

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Sharing Intercom’s values

Intercom, Inc.

Every company, organization, or team has a set of values – they may or may not be codified and written down, but they exist in the way the people behave and treat one another. The most successful companies take the time to be purposeful about their values. They discuss and debate them, write them down, agree on them, and most importantly live by them.

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Building the Decision-Making Habit by Benjamin Keyser

Mind the Product

In this ProductTank Berlin talk, Benjamin Keyser, VP Product at Contentful, explains the importance of decision-making in taking a company from the startup stage to the scale-up stage. The key points of his talk include: Consequences of poor decisions Decisions during the startup period Decision styles More effect and less affect Watch the video to [.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Behind The 10 Most Common Product Management Interview Questions

The Product Coalition

The secret to acing a product management interview isn’t just knowing what questions to expect. It’s getting inside your interviewer’s mind, and understanding why they’re asking you these questions, and what they want to know. The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development?

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How Did IKEA and Starbucks Successfully Localize in Japan?

freshtrax

At btrax, we typically talk to two types of people when discussing Japanese market opportunities. Those who believe that a global strategy will work in Japan. Those who understand the landscape of the Japanese market and need to create a strategy specific to Japan. Depending on your goals, resources, and budget, both types of people can succeed in Japan.

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Why Well-funded Disruptive Legal Startup, Atrium Failed? Justin Kan Shares it all [My “win or die” strategy didn’t work and worse, strained relationships]

NextBigWhat

During my time as Partner at @ycombinator, my ambition to build something big only grew. I took the plunge and decided to follow the ‘age-old’ wisdom of fixing my own problem and building a startup around the solution. (cont.). I hated doing legal work for my startups and never really understood what I was paying for. The entire experience was too complicated and opaque.

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SUNDAY REWIND: Escape from the feature roadmap to outcome-driven development

Mind the Product

While discussing this week’s Sunday Rewind, Mind the Product’s Managing Director Emily Tate was quick to suggest one of her all-time favourite posts — Escape from the feature roadmap to outcome-driven development. For Emily, this post written in 2018 by Alice Newton Rex, Director of Product at WhatsApp, formerly CPO at WorldRemit, provided a real [.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Discovery for Non-Product People

The Product Coalition

A regular challenge for product and venture teams operating in large companies is uplifting the skills of the people raising ideas so that they are more mature when they arrive. More mature ideas hitting the top of the product team’s funnel means better results for the business. This challenge usually starts out with an announcement from an executive that there is now a team responsible for taking innovative ideas and converting them into new products and new ventures.

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How an Australian energy provider stays on top of critical cyber threats with Feedly

Roy Madden

Case Study. This analyst team designed AI-powered security Feeds in Feedly that proactively alert them about specific topics, threats, and threat actors. The energy provider ‘s results with Feedly Discovered a supply chain data breach a week before the public announcement Able to monitor hundreds of suppliers for breaches Detected a critical vulnerability within 2 hours of its release and patched it immediately.

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Try a Semantic Approach to Naming GitHub Repositories

Modus Create

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization. I had my own ideas around what conventions made sense, although these are influenced by the type of work I do.

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Product Management: What is the job, really? – Christian Idiodi

Mind the Product

The job of a Product person is hard to define. We’re a little of everything, depending on the day and what’s needed. The one thing we can all agree on is that it’s never really done. Christian Idiod—partner at Silicon Valley Product Group—joins us on the podcast to break down what’s expected of us, what [.] Read more » The post Product Management: What is the job, really?

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Does your Testing Reflect Enough Domain Knowledge?

The Product Coalition

Domain Knowledge is a key factor in every IT field, be it Business Analytics, FinTech, Mobile App industry, Information Protection, Data Privacy, Database Testing, Security, Software Testing, and Quality Assurance. But the last two in the list remain crucial in every IT domain because with testing and QA rest of the technical aspects are met successfully.

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Starting a Company in a Space You’re Not an Expert in — This Founder Shares 6 Lessons

First Round Review

From the importance of founder naivety, to seeking out the doubters, to rigorously assessing founder/market fit, Irving Fain shares his lessons from building a company in a space he wasn't an expert in, as well as other takeaways from the earliest days at his startup, Bowery Farming.

Startups 104
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We Can’t Schedule Innovation, But We Can Schedule Discovery

Mironov Consulting

Everyone wants innovation, especially if we can plan and schedule into each sprint. But innovation is uncertain. Can we shift the discussion to planning and scheduling and funding of discovery that can (often) lead to innovation?

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The power of interviewing above your weight class

Mind the Product

“It was really close, but we’ve decided not to extend an offer at this time.” I thanked the Lyft recruiter for her time and asked a few follow up questions on areas where I might be able to improve. After we hung up, I stepped outside and paced along the Cumberland River in downtown Nashville [.] Read more » The post The power of interviewing above your weight class appeared first on Mind the Product.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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How Software Products are Created in Test Kitchens

The Product Coalition

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. Even the smallest and tightest group of beta users still takes coordination effort and time that is crucial when you have an early product.

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How to Create Successful Wireframes

TryMyUI

Wireframing is a technique that involves visualizing the product. These are user experience or UI designs that summarize the design process. These can be hand-drawn or made using complex designing software. If you are working for a client, they will likely ask for a visual representation of the process. Providing wireframes is the best option in this case.

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Prototyping for Pluralism: Design as a Means for Social Change

dscout People Nerds

Project Pluralist founder Hina Shahid takes us through her career and explains why now is best the time for designers to make a social impact.

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