Clever PM
AUGUST 9, 2018
It’s become rather commonplace lately for people to dismiss “Agile” out of hand as an industry buzzword with no meaning or substance to it. And in some ways, the term has earned that reputation — mostly from people who use it regularly without really knowing what it means or how it changes an organization — […].
ProductCraft
AUGUST 10, 2018
Skip to content. ProductCraft by Pendo. Subscribe. Best Practices. Perspectives. Profiles. Debates. Podcast. #ProductStack. Best Practices. Why a Little Humanity is Better Than That Extra Feature. By Aaron Glazer – Aug. 10, 2018. Share Post: In our drive to make better products, we — product people of all stripes — sometimes conclude that adding new features is the answer.
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The Product Coalition
AUGUST 6, 2018
You can generally separate the tickets your Support team receives into three distinct categories. First, there’s the actual legitimate questions , where a user doesn’t know how to use a particular feature, perhaps because there’s a gap in your help documentation. These are the tickets your Support team should be dealing with. Next up, you have the bugs.
UserVoice
AUGUST 7, 2018
Outline The One Question What Could Inhibit My Ability to Succeed? Is it people, process, policies, vision, etc? What do I have control over and what do I not? Do I have the influence i need to change things for the better? Prioritizing Potential Problem Areas Eisenhower Model – Urgency vs. Importance Avoid the time vampires and zombie efforts It’s not you, it’s me… Make a Plan to Tackle.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Product Talk
AUGUST 8, 2018
I’m co-teaching a design course at Northwestern with my friend Jeff Merrell. We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. Our students work on challenges like improving employee engagement, encouraging knowledge sharing between teams, making meetings more effective, and so on.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Mind the Product
AUGUST 10, 2018
At #mtpcon San Francisco, Leisa Reichelt , head of research and insights at Atlassian, took on our current approach to user research and how we take an evidence-based approach to doing completely the wrong thing. Five years ago, the industry was focused on just getting people to do any user research. Product managers weren’t regularly talking to customers at all.
The Product Bistro
AUGUST 8, 2018
Having 7 stops on my journey in Product management over the last 20 years, I have had several “exit interviews.” Today’s post is some sage advice that i have learned, and absorbed over this series of experiences. But, what is an exit interview, and why do they have them at all? From the employer’s side, […].
Intercom, Inc.
AUGUST 6, 2018
As relationship managers, we’re tasked with knowing exactly what brings our customers value and helping customers grow their businesses so our business can grow too. But how do you form deep customer relationships when you’re managing hundreds of accounts? To do our jobs effectively, relationship managers need to know many of the same things traditional customer success managers know.
Product Management Unpacked
AUGUST 10, 2018
To become a great Product Manager, takes a lot of skills — business acumen, technical smarts and emotional intelligence. Many parts will go into your making. Once you put them all together in just the right way, you’ll be highly valued and very well rewarded. For more information visit ms-product-management.cmu.edu.
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UserVoice
AUGUST 7, 2018
Outline. The One Question. What Could Inhibit My Ability to Succeed? Is it people, process, policies, vision, etc? What do I have control over and what do I not? Do I have the influence i need to change things for the better? Prioritizing Potential Problem Areas. Eisenhower Model – Urgency vs. Importance. Avoid the time vampires and zombie efforts.
The Product Bistro
AUGUST 6, 2018
Dog whistles. Sub sonic (or conversations you shouldn’t hear) sounds that make the hairs on the back of your neck raise. Every profession has some, product management or product marketing are clearly no different. There are some things you hear that instantly get your hackles up. They come from all groups. They all mean trouble […].
Intercom, Inc.
AUGUST 8, 2018
Today we are launching a brand new product called Custom Bots , which allows you to create completely customizable chatbots on your website in minutes. We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication. Custom Bots run on your website, helping guide your valuable website visitors to the right outcome for you and for them, without any manual human intervention.
Product Management Unpacked
AUGUST 8, 2018
Recently a CEO asked me if the marketing department should include product management and marketing communications. His concern was that internet/digital marketing had become so complex and such a huge task that having the responsibility of both marketing communications and product management would be difficult. It’s a good concern and a great question, one that underscores that the product management function has matured and become more essential, and as he pointed out, the internet has made bo
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Andrew Chen
AUGUST 6, 2018
[Today we have an essay on one of the common frameworks we use to analyze investments at Andreessen Horowitz: The Power User Curve. I worked closely with Li Jin, a partner on the investing team, to collect our ideas into this essay which she wrote. You can follow @ljin18 on Twitter for more thoughts. -Andrew]. The importance of power users. Power users drive some of the most successful companies — people who love their product, are highly engaged, and contribute a ton of value to the netwo
The Product Guy
AUGUST 9, 2018
Product managers have many very important responsibilities. However, none rises to the level of this one. Learn more from product management expert, Jordan Bergtraum.
Intercom, Inc.
AUGUST 9, 2018
For more than 20 years, Lili Cheng has been shaping the way we chat. First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast.
Mind the Product
AUGUST 8, 2018
“The hallmark of successful scaling is knowing when to hit the brakes so you can scale faster later,” according to Bob Sutton, organizational behavior expert at Stanford’s School of Engineering. I couldn’t agree more. Finding the right moment to enter the growth phase is crucial. Startups are quite vulnerable to focusing too much on scaling fast in terms of customers, employees, and revenue, while neglecting the equally important growth mindset and culture that is needed in order to prepare for
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
The Product Coalition
AUGUST 9, 2018
When was the last time you had an idea you were 100% certain would be a success? Was it actually successful? If you build products for a living you likely know that scenario above rarely happens. The reality of product management is that most of the ideas we generate fail. There are a host of reasons why failure is the most common outcome that I won’t get into now, but the crux of the matter is that developing something new involves a high degree of uncertainty.
TryMyUI
AUGUST 7, 2018
TryMyUI helped UX consultancy Deckchair boost their client's revenue by 147% after usability testing showed that users weren't using their site in the way they expected. The post UXspresso with Deckchair: You are not your user appeared first on TryMyUI Blog.
Intercom, Inc.
AUGUST 6, 2018
The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s never been harder to get discovered in such a crowded marketplace. For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing cust
Mind the Product
AUGUST 6, 2018
Often our role as Product Managers is to be a translator between the business and delivery teams. Here Morag McLaren looks at a few things she’s learned through this process when it comes to Agile. Don’t Forget the Other Parts of the Agile Manifesto. Most people’s perception of the agile manifesto is that it tells us to do things fast and regularly.
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Pragmatic Marketing
AUGUST 10, 2018
A reader sent in the following: Hey Mark, hope all is well with you these days. Saw this article about Web price scrapers and how companies are using them to optimize their pricing (possibly instantaneously). I thought you’d be interested: [link]. Yes, I’m interested. Fascinating article, but here is the gist. Some companies use bots to surf competitor websites and automatically collect their prices.
UX Studio
AUGUST 8, 2018
In a recent project, we had the opportunity to work on a product that really makes a difference. The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. It posed plenty of challenges. We also had a very tight deadline to have a positive impact on the product. This case study walks through the process of how we managed to successfully close the project.
Intercom, Inc.
AUGUST 10, 2018
This week we launched Custom Bots , a powerful new way to build completely customizable chatbots that work right in the Intercom Messenger. Powered by our Operator bot, these bots open up incredible new opportunities for helping you to turn your website visitors into paying customers. Combined with all the new apps in our Intercom App Store , these Custom Bots will make sure that both you and your customers get exactly the right outcome.
Mind the Product
AUGUST 6, 2018
Often our role as Product Managers is to be a translator between the business and delivery teams. Here Morag McLaren looks at a few things she’s learned through this process when it comes to Agile. Don’t Forget the Other Parts of the Agile Manifesto. Most people’s perception of the agile manifesto is that it tells us to do things fast and regularly.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Pragmatic Marketing
AUGUST 10, 2018
A reader sent in the following: Hey Mark, hope all is well with you these days. Saw this article about Web price scrapers and how companies are using them to optimize their pricing (possibly instantaneously). I thought you’d be interested: [link]. Yes, I’m interested. Fascinating article, but here is the gist. Some companies use bots to surf competitor websites and automatically collect their prices.
CardBoard
AUGUST 7, 2018
With our new Share Link feature, you can share your user story maps with everyone. Even those that don’t have a CardBoard account. You’ll find it is super easy to get others involved by giving them a link via email, slack, SMS etc. To share your board, click on the Collaborators icon and then select “Share Link” Next you’ll have the option to share your board with everyone, or to limit access just to those within your CardBoard Community.
BrainMates
AUGUST 7, 2018
Product Management has been around for as long as there have been companies selling products, but Product Management is on the rise. Product Managers are in short supply – named as one of just five key roles in the Startup Talent Gap report released in July 2018 by start-up peak body StartupAUS in collaboration with Microsoft, the University of Technology Sydney and Google – alongside coders, startup-focused sales roles, user experience designers, and data scientists.
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