Sat.Apr 11, 2020 - Fri.Apr 17, 2020

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Product Teams: Help Your Company Navigate COVID-19 With This One Simple Process.

Gainsight

Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. COVID-19 is likely to put a big dent in your growth. Much worse, companies are at high risk of losing the customers they already have.

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Marketing Data: 5 Steps to Move Your Business Forward

Indicative

Marketing teams have navigated more change in the last 3 years than they have in the last 50 — and in 2020 and during the crisis that now exists, the rate at which companies encounter new decision-making terrain is accelerating. . That’s why simply collecting data isn’t enough for your business to make sense out of it. Every marketing decision is a series of tradeoffs — if you choose one path, you leave another behind.

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Product Ops by the Numbers

ProductCraft

Editor’s note: This article originally appeared on the Pendo blog. Ever since we began exploring the rise in product operations (product ops), we’ve been hearing stories about how the function has revolutionized product teams. And it’s not just the Baader-Meinhof Phenomenon (aka recency bias) at work here. We’ve opened the door to a new conversation, and product.

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An MVP Can Save Your Product’s Life

The Product Coalition

An MVP (minimum viable product) significantly increases the chances for your product to win engagement from real customers and break into the market. You just need to create a bare bones version of the product, show it to consumers, clean up its failures, and most importantly, discover what features your customers truly value. Sounds easy, right? But building your MVP carries some challenges.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Product Management 101: Customer Health Score

ProductCraft

How do you identify “at-risk” customers so you can give them the additional attention they may need? One way is through calculating a customer health score, a metric aimed at distinguishing thriving customers from struggling ones. What is a customer health score? A customer health score is a metric used largely by customer success teams.

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Five challenges of remote user research and how to deal with them

Userzoom

Remote user research and testing has never been more at the forefront of UX researchers’ minds and toolkits. Whether adopting remote out of necessity or choice, remote UX research has many pros and cons, and just like any other methods that involve people, there’s a fair share of tales about how remote interviews can go… oh so wrong. Here are a few common issues with remote user research and some helpful guidance on how to deal with the things that inevitably go wrong. 1) No control over y

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How Designers Improve Product Quality

Modus Create

I fell in love with design because of the beautiful mockups I would see on sites like Behance and Dribbble. Detailed design specs impressed and inspired me equally as much — so thoughtful and comprehensive. But, guess what? As a designer, your design specs actually don’t mean squat. At least, relatively speaking. Specs don’t make money or determine product quality.

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A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

Usersnap

As a product owner, you love feedback. But you might not jump with excitement about having to triage these requests and issues for the preparation of your upcoming development sprints. We get it, bugs and feedback can get messy, and there are a handful of tools you work with, making the process even more tedious. There’s great news: Usersnap’s latest updates on the Jira Server and Cloud integrations allow you to easily triage all collected items to Jira’s backlog for your upcoming to-do list.

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How to be a Great Product Manager According to Experts at Dropbox, Stripe, and Concur

Alchemer Mobile

Coffee and PMs are the perfect blend. Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company?

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Reading list: Advice for customer retention

Intercom, Inc.

We continue our series of posts looking back through the Inside Intercom archive with a selection of some of our most popular posts on customer retention. This has long been one of the most popular topics on Inside Intercom, and over the years we have examined retention from a number of different perspectives – from measuring net dollar retention to understanding activity churn; from cohort analysis to re-engagement messaging strategies. “Retaining customers will be more important for surv

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Christina Wodtke: Working with Mindfulness and Compassion

Mind the Product

Christina Wodtke’s path to her current standing as an established authority on the attributes of high-performing teams and the use of OKRs has been a roundabout one. As she puts it: “I took the scenic route.”. Today she’s a lecturer in the computer science department at Stanford University, teaching a range of classes in HCI (Human-Computer Interaction), as well as being a best-selling author and an international speaker.

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A Primer on Business Strategy From Hamilton Helmer's 7 Powers

Sachin Rekhi

In Silicon Valley, we've become well-versed in the importance of finding product/market fit as the most important early pursuit for any new product or startup. We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit.

Strategy 212
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3 Year Old Shoes …. and Bob

The Product Guy

Have you thought about how a 3 year old approaches the world to become a better product person? Well, you should. Watch and learn more from product management expert, Tanya Koshy.

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How To Select the Right Software for Innovation Management

Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

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Leading your support team through a crisis

Intercom, Inc.

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. When an unprecedented crisis like COVID-19 hits how do you provide your team with the guidance they need? Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

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Stories from the ProductTank Community – Brisbane

Mind the Product

ProductTank organisers Jase Clamp and Louise Flynn give us a snapshot of the Brisbane product scene and reveal something the rest of us have been missing! What is it that motivates you to run ProductTank meetups? In running ProductTank we’re able to help our friends and product people in Brisbane to be happier in their work. It’s also an opportunity to build capability in Brisbane for great Product people, especially the ones that don’t know yet that they are great Product peop

Workshop 194
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Enhance Mobile Customer Connections Using Emotion Data

Alchemer Mobile

It’s an interesting time to be in marketing and product management. Globally, brands are anticipating the timing of return-to-business as the world grapples with COVID-19, as well as what the “new normal” will mean for customer engagement. Product and marketing leaders are faced with high levels of fear and uncertainty, oftentimes accompanied by slashed budgets.

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The Rule of Seven

The Product Guy

Whether you’re the first product manager in an early stage company or one of hundreds in a late stage company it’s important to understand different ways to organize your teams for success. In this talk we’ll discuss different team structures and how to avoid some common pitfalls that arise as small group behavior gives way to large group behavior.

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How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

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Weathering the Emotional Storms of a Crisis — A Tactical Guide for Individual Contributors and Managers

First Round Review

At work, we're often expected to leave our emotions at the door and maintain a composed, "professional" exterior. But in the midst of this crisis, putting our emotions away in a tidy box until the end of the workday is no longer an option. Liz Fosslien, one-half of the duo behind the book "No Hard Feelings: The Secret Power of Embracing Emotions at Work" and head of content at Humu, has long preached the benefits of bringing more of our authentic, emotional selves to work.

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Case Study: Launching PayMe from HSBC

Mind the Product

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. Here he explains how they took PayMe from a thin MLP to become the most successful payments app in Hong Kong. Overview. While I was living and working in London in 2012, I noticed a recurring problem with paying back friends after a social activity.

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Why You Don’t Have to Be a Rocket Scientist to Think Like One

Nir Eyal

The post Why You Don’t Have to Be a Rocket Scientist to Think Like One appeared first on Nir and Far.

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Different POV's from Engineering to Product and More

The Product Guy

Excerpts from our conversation with 2019’s TPMAS winner of The Best Product Person & Leader, Jenna Gaudio. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Product In the Time of Cholera*

Mironov Consulting

I have about a dozen coaching/mentoring calls each week with product leaders, and the tone of those calls has just shifted. Through March and early April, most of the discussions were about making sure our workmates/family/friends were safe and able to connect virtually. This week, we’ve talked more about how COVID-19 and sheltering-in-place will shape near-term product decisions.

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Remote Working For Product Organisations – Amir Salihefendi? on The Product Experience

Mind the Product

For obvious reasons, most of us are currently working from home, along with teams that are also all remote. Even if you’ve worked from home before, even if you’ve done it under tough conditions, this is different. Amir Salihefendi? should know. As the founder and CEO of Doist (makers of Todoist and Twist ), his company has been all-remote since day one.

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Coronavirus Business Impact: A Startup Disaster or a Big Opportunity to Innovate

The Product Coalition

Probably, not so many of us are talking about it, although the web is crowded with discussions sparkling around the novel coronavirus outbreak. How will it look like?—?the Postcoronavirus Business World? How many startups will survive the COVID-19 economic crisis ? How not to give up during the global crisis ? And what’s most important?—?what are the undeniable reasons proving that the “ black swan of 2020 ” can be not only a big business disaster but also a big opportunity ?

Startups 136
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Essential and Non-Essential Customer Problems

Product Management University

The terms essential and non-essential are now part of our new lexicon as we fight the coronavirus pandemic. Essential and non-essential businesses. Essential and non-essential goods and services. And now, essential and non-essential customer problems. For all of us product professionals, we need to quickly assess the extent to which the problems we were solving for customers a few months ago are still essential.

Webinar 130
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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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Free Online Course Materials for the Business Model Canvas and Value Proposition Canvas

Strategyzer

In the last two weeks we have been inundated with emails from teachers, lecturers and professors struggling to move their classes from an in-person environment to an online setting.

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Creating Cognitively Diverse Teams by Rakhi Rajani

Mind the Product

As a Psychologist, Rakhi Rajani, explores the intersection between human and machine intelligence. In her MTP Engage Manchester talk in February 2020, she covered how we can go about creating cognitively diverse teams to tackle the big questions of the future. Here we recap her key points, including: In a world of commercial space travel and autonomous vehicles, human behaviours are changing – we need teams that can work on these new futures.

Travel 115
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Why cross-cultural design really matters

Imaginary Cloud - Design

If you're about to design a new product or to expand it to a new market, leave your assumptions aside: focus on your users first. Between awesome features, branding colours and business goals, users, who should be the main prioriy, are often forgotten during the process. This is even more highlighted when designing for international target groups, where users’ cultural background may be neglected.