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Dear Staging – It’s not working out anymore. I would say it’s not you, it’s me, but actually – it is you. You have several flaws that make working with you impossible. Staging – You’re Expensive. First, you’re very expensive to maintain. Even if you just have the basic architecture, with web servers and application servers that query a database, and a memory-based cache, you still cost me over $100k per year!
How do friction costs and Hick’s Law affect the adoption rates of product features, and how can product managers reduce a user’s cognitive load? A number of different elements compete for an online audience’s attention. Visitors immediately have to process the navigation, layout, forms, text and images all while learning how to use a digital product.
If you haven’t already heard, Gainsight is hosting Pulse Everywhere coming up on May 13th and 14th, which will be one of the largest virtual gatherings of Product leaders currently happening. If you’re not yet registered, check out the agenda and sign up. And, if you need more convincing, here are four reasons why you should attend: . 1. Hear the latest on product-led growth from Product leaders at Adobe, Seismic, RingDNA, and more We have a great lineup of data-driven Product leaders who will s
The First 30 Days You realize this is nothing like what is written in most of the product management books The first few days as a product manager can be really hard because you don’t know what exactly are you supposed to do, and the only reference you have is other PMs in your team. Likely, you won’t get to work on a product in the first 30 days. So what should you do in these 30 days?
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
This is going to sound elementary, but hang with me for a minute. The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Here’s what I mean. Customers say things like, “ One of our biggest problems is that we don’t get enough repeat business from existing customers.” It’s easy to take statements like that at face value (the problem) and quickly turn our attention to the product solution.
As we move to more remote work, especially in these pandemic times, how do we integrate people so they can succeed? See Hiring Geeks That Fit for all the new employee checklists and how to use them. (Want to preview the checklists and templates? Download the HiringGeeksThatFitTemplates for yourself.). I updated the checklists with a middle column, contrasting the actions for remote employees.
As we move to more remote work, especially in these pandemic times, how do we integrate people so they can succeed? See Hiring Geeks That Fit for all the new employee checklists and how to use them. (Want to preview the checklists and templates? Download the HiringGeeksThatFitTemplates for yourself.). I updated the checklists with a middle column, contrasting the actions for remote employees.
You’ve read a few articles and blog posts about how product ops is on the rise and the value it can provide to your organization. So, you began building out your own product ops team. You determined the biggest areas of need and opportunity, then you hired the best people for the job. Now, the. Read more » The post Measuring the Success of Your Product Ops Team appeared first on ProductCraft by Pendo.
Adopting a modern tech stack is essential for any organization embracing the digital transformation journey. The modernization of web applications is a core requirement as customers demand high performing and well-designed user interfaces. These tips are directed to teams migrating to React but can be applied to other modernization processes as well.
Why Do Dancers Make Great Product Managers Image from Pexels For as long as I can remember, I’ve been passionate about dancing and product management. I started dancing in my bedroom when I was little, then I took classes and then I took more and harder classes. After a while, I started giving classes and occasionally performing dance shows. I did it for almost 15 years now and during this time my passion kept growing both for dancing and for product management.
It can be hard to stay engaged with people inside and outside the product organization. Watch and learn more from product management expert, Meghan Nesta.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Three phases of pricing for product managers. This episode is about pricing. A lot of product managers are not very involved in pricing decisions. If you are one of them, you should change that. Our guest, Ben Malakoff, learned how to price products and in this interview he shares what you’ll need to know to be part of pricing decisions, increasing your influence.
As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. But what do you do when everything is turned upside down? At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and,
In this talk, Richard Cadman, Principal Product Manager at Monzo , helps us think through practical steps we need to take to grow and scale a high-functioning team. Using examples from his experience at Monzo, where he built his team up from 10 to 40 people, he covered: How to get teams engaged. How to set teams up for success. What to do when you get it wrong (which you will).
All product managers need to link the high-level challenge they are solving with the day-to-day. How do you keep them connected and in sync when there are different disciplines and stakeholders involved on each level? During this talk, we will review the process and method by which you align the three key components of product planning. In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation on this topic.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
We are in an economic crisis. They happen every so often. In business, sometimes we call them recessions. The National Bureau of Economic Research (NBER) Business Cycle Dating Committee, the group entrusted to call the start and end dates of a recession, defines a recession as “a significant decline in economic activity spread across the economy, lasting more than a few months.” There have been as many as 47 recessions in the history of the United States. n my career alone, I have
In times like these, we could all use friends, supporters, collaborators. And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Partnerships have always been key to the way we work at Intercom.
COVID-19 has brought a crisis to many industries and many companies. Transport, especially home delivery providers, faces big challenges. How can they ensure social distancing and thorough hygiene practices in everyday deliveries? Here’s how one transport company solved this challenge. While food and smaller packages can be left at the door without any personal contact, what do they do with larger deliveries like furniture?
Excerpts from our conversation with 2019’s TPMAS winner of The Best Product Consultant, Drew Falkman. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. Since the report is an extensive resource, this webinar serves as a valuable synopsis where we walk through the data and highlight key takeaways for our research.
“Home where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and school and the shops and concerts, too. H.O.M.E. is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. When it’s all said and done, we’ll have covered the following themes: H ealth and wellness – how are people staying healthy in mind and body?
In Part 2 of our Coping Through COVID series , we learn how the team at Springer Nature Experiments quickly created an interface, packed with vital information on Coronavirus detection protocols for the scientific research community. Overview. COVID-19 caused by the SARS-CoV-2 virus has brought everyday life to a halt all around the world. In mid-March, when COVID-19 reached 270,000+ cases globally, most of us started to work from home and to follow social distancing rules.
We’re often reminded of the importance of “sharing insights.” But advice for how define an insight, and how we should be writing them, is vague at best. .
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Raise your hand if your inbox is full of emails from brands you bought something once from in 2013 telling you they’re “here for you during this uncertain time.” 🙋 While I’m sure we all appreciate this level of communication to a certain extent, it has become a little redundant and meaningless when every single brand is saying the same thing with little to show for it.
During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. As the current crisis has unfolded, we’ve seen those trends emerge among our own customers as well. In early March, the analytics team and I saw a spike in overall conversations between businesses and their customers.
It can be tough, even at the best of times, to remain engaged at work – to find a community of people to share with and learn from. Emily Webber’s seen this in action and has started (and nurtured) successful communities both at work and at home. She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Intercom is a proudly product-first company , with a focus on delivering great product that helps our customers build relationships with their users. Being product-first or product-led has shaped our culture and ethos in very palpable ways, and one of the characteristics of that culture is the degree to which we think deeply about how design. Above all, we have fostered a culture that encourages strong opinions – our opinions can change with time and circumstance, of course, but what remains con
Our eyes need rest — so do our brains. Tech professionals who spend their workdays analyzing data, searching for information, learning about processes, writing reports, reading information, and troubleshooting problems are particularly prone to mental fatigue. . The biggest lesson that many of us have learned in the first months of 2020 is that no matter how advanced our society has become due to the availability of technology, we cannot outsmart our physiology.
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