The Product Coalition
OCTOBER 22, 2018
If you want better products from your teams, define what better means and what needs to be better. Here’s a ritual that will help your team do this more effectively. This article is co-written by Mary Sherwin. Illustration by Megan Lynch / frog What we’ve created isn’t good enough. The people on your team never really want to hear this. Yet it happens all the time when working on products of all shapes and sizes.
Mind the Product
OCTOBER 23, 2018
I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. This reformatting was always an attempt to make the roadmap work harder: to bring more focus, communicate more effectively with stakeholders, keep a growing team joined up. One of many, many roadmaps.
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The Product Bistro
OCTOBER 26, 2018
So you want a product management job? How should you prepare for the interview? Especially if you are junior or looking for your first step on the product management ladder. I will share my experiences of several hops, and over 20 years of experience, on both sides of the interviewing process. Or you have been […].
Intercom, Inc.
OCTOBER 22, 2018
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great first use experience has to prove to these new and uncertain customers that your product will actually make their lives better. It’s not surprising that onboarding flows focused on demonstrating all the features of a product become leaky buckets as new customers quickly lose interest.
Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group
Senior leaders often want to see months - or years - long product roadmaps. But these predictions often do not create products your customers will love. While customers aren’t fickle, they often do not know what they want until you give them something to try. That means product leaders need to integrate experiments and options into their roadmaps. In this presentation, Johanna Rothman will explain: How to limit the duration of a roadmap and show possible options.
Product Management Unpacked
OCTOBER 25, 2018
In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems. And usually big problems need ideas of all sizes in order to find the right solution. A key to success in a startup: focus on getting out of the building (thanks, Steve Blank!
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Bistro
OCTOBER 22, 2018
I read a post today by Tom Leung on his blog, “Always be Shipping” that got me thinking. The premise of the posting was that only superstars need to apply. As someone in my earlier days who viewed himself with many of the qualities that are being sought, and to a large degree still lives […].
Intercom, Inc.
OCTOBER 24, 2018
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.
Miro
OCTOBER 23, 2018
Hiten Shah on how to avoid common pitfalls of product development In today’s fast-changing business environment, it’s critical to consistently come up with valid product ideas, scale them and move forward to create the future for your customers. That’s a tough goal, but San Francisco-based entrepreneur Hiten Shah has mastered the art, even with a team that’s distributed […].
The Product Guy
OCTOBER 26, 2018
Great feedback can come from all places that can directly lead to amazing product decisions. Have you created your product advisory board yet? Join us as we learn the why, what and how from product management expert, Jordan Bergtraum.
Advertiser: Aggregage
The objective of this research is to dispel misunderstandings about crucial project management terms and their definitions. It aims to accurately place these terms and facilitate a comprehensive global understanding of their meanings.
The Product Coalition
OCTOBER 21, 2018
One of the biggest challenges a product manager will face (or an organization for that matter) is trying to elevate thinking and culture from a project level to a product level. Project Thinking Project thinking is fairly pervasive. Many folks, especially in software development, have spent a lot of their careers focused on projects and project management.
Intercom, Inc.
OCTOBER 26, 2018
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. At some companies, customer success managers create resources for thousands of self-serve customers, while at others they work with a select few.
Sachin Rekhi
OCTOBER 24, 2018
Video: The Art of Being Compelling as a Product Manager. Slides: The Art of Being Compelling as a Product Manager. Essay: The Art of Being Compelling as a Product Manager. At the beginning of October, I got the chance to present my talk, The Art of Being Compelling, at INDUSTRY: The Product Conference , a premier product management conference that took place in Cleveland, Ohio.
The Accidental Product Manager
OCTOBER 22, 2018
Tiffany wants to sell more jewelry Image Credit: StevieWu. What makes a jewelry store cool? The 183 year-old Tiffany’s jewelry store has been cool for a very long time. They’ve been associated with very, very cool people like the actress Audrey Hepburn and that has made them very successful. However, as of late they seem to have lost their cool factor.
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In an increasingly mobile-first world, successful mobile apps have become a key driver for business growth. However, many companies still struggle to find success in the highly competitive mobile market. While many factors determine the success of a mobile app, one of the most important and often overlooked is app performance and its effect on the user experience.
TryMyUI
OCTOBER 25, 2018
UX principles applied in the digital world can be just as effective in the real world, and the U.S. voting system—from registration to the polls— is in desperate need of a UX makeover. The post The decline of American democracy is rooted in poor UX appeared first on TryMyUI Blog.
Intercom, Inc.
OCTOBER 22, 2018
Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams. Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Imagine what your team could be doing with all of that extra time… but before you get too distracted, let’s dive into how Answer Bot saves time for your suppor
Gainsight
OCTOBER 22, 2018
If you take a look at my LinkedIn page (and scroll way, way down), you’ll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!). I started my professional career as a product manager. Well, I tried to start my career by doing a Master’s in Computer Science in college, which taught me I wasn’t smart enough to be a developer, but maybe I could hang with them.
ProductCraft Debates
OCTOBER 25, 2018
Everywhere you look these days, there seems to be a growth marketer or growth product manager (or growth hacker, as much as that title makes us cringe). But does anyone have a good sense of what these growth roles actually mean? Last week we published a piece that tries to explain at least what growth. The post Where Does the Growth Role Fit? appeared first on ProductCraft by Pendo.
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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.
Johanna Rothman
OCTOBER 26, 2018
I’m catching up on my podcasts and just listened to Seth Godin’s Akimbo episode about honest signals. (Do listen.) It’s about the signals we send that are honest or dishonest and why we might choose one, the other, or both. I started to think about the management signals we send, especially in an agile transformation. In From Chaos to Successful Distributed Agile Teams , Mark and I developed this chart to show how agile approaches change the culture.
The Product Coalition
OCTOBER 25, 2018
Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Still, although your company wants to implement the best marketing campaigns, it can be difficult to know how to start.
Product Innovation Educators
OCTOBER 22, 2018
Female product leaders on grit, grace, and everything in between. There are several thousand product managers on LinkedIn and many of them are women. However, I noticed that few product VPs are women. About the same time, I attended a “Women in Product Management” panel at Rocky Mountain Product Camp, moderated by Shaughnessy Speirs. Afterward we discussed how few product VPs are women and how it would be valuable to have a panel discussion focused on women in senior product roles.
Split
OCTOBER 24, 2018
Recently I had the pleasure of speaking with a panel of talented technology leaders on the topic of burnout within engineering organizations. I have worked with startups and led engineering teams large and small. I’ve been through burnout first hand and have also helped teammates come out the other side, and it was incredibly valuable to have a dialogue on the subject and learn from people’s first-hand experience how to address this problem with the greatest success.
Speaker: Anne Steiner and David Laribee
As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.
AB Tasty
OCTOBER 23, 2018
While we live in an era of digital marketing, the significance of word of mouth can never be denied or overlooked. But how can digital marketing be linked to word of mouth? Well, have you ever heard of the term ‘online reviews’? I'm sure you have, thus showing how word of mouth and online reviews are already intertwined. This article was originally posted on AB Tasty as 3 Ways Customer Reviews Can Grow Your Sales.
The Product Coalition
OCTOBER 22, 2018
My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. On the first day, I was lucky enough to be one of the speakers. Here’s the write up & slides from it. It was called: F Customer Feedback Video will be available soon too.
Miro
OCTOBER 25, 2018
With the growing trend of remote work, especially in digital industries, product managers are faced with the challenges of managing distributed teams while accommodating visual thinking (Scrum or Agile), maintaining team alignment and comfort and delivering expected outcomes faster. To help you succeed in this challenging environment, we created RealtimeBoard, which over the past few years […].
Split
OCTOBER 22, 2018
As a follow-up to Why Quality Automation Should Be Among Your 10 First Hires , I’d like to discuss why an SRE (Software Reliability Engineer) should be among your first 15 engineering hires. With the evolution of cloud computing and SaaS technologies, combined with the practice treating infrastructure as code (See Chef, Puppet, Salt, Ansible), the term DevOps has emerged as a way to view many aspects of operations as a software problem.
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
AB Tasty
OCTOBER 24, 2018
This is a guest post by Charlie Carpenter, co-founder and CEO of Kite. Anyone running an eCommerce site – or, indeed, Read more. This article was originally posted on AB Tasty as How Cohort Analysis Can Increase Your Conversions.
The Product Coalition
OCTOBER 21, 2018
I’ve had the pleasure of working with extremely thoughtful people in my career. At Trulia and Zillow Group , I had peers with decades of experience in Design and Engineering across many types of companies and interacted with many types of Product Managers. At Shopkick and now Brilliant , I have worked with a lot of the same engineering team for the past few years.
Miro
OCTOBER 25, 2018
With the growing trend of remote work, especially in digital industries, product managers are faced with the challenges of managing distributed teams while accommodating visual thinking (Scrum or Agile), maintaining team alignment and comfort and delivering expected outcomes faster. To help you succeed in this challenging environment, we created RealtimeBoard, which over the past few years […].
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