Sat.Oct 31, 2020 - Fri.Nov 06, 2020

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The Product Strategy Cycle

Roman Pichler

Enter the Cycle. Traditionally, strategy and execution are often viewed as separate, sequential pieces of work that are carried out by different people. For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. But as long as innovation, change, and risk are present, this approach is ineffective.

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OKRs: So simple! So then why isn’t everyone using them?

Mind the Product

Many of us are familiar with the history of Objectives and Key Results (OKRs). When I first came across the methodology in 2013, I was wowed by stories of organisational alignment and focus from the likes of Google, Twitter and LinkedIn. I rushed out to buy John Doerr’s back catalogue. After 7 years of implementing OKRs [.]. Read More. The post OKRs: So simple!

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How To Define Product KPIs?

The Product Coalition

Creating success with well defined product KPIs Continue reading on Product Coalition ».

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Six principles of system design

Intercom, Inc.

The start of any journey begins with consulting a map. But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Mess it up, and you could find yourself quickly marching your team off a cliff.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Customer Retention Priorities vs. Wallet Share Growth: Will There Ever Be More Overlap?

Product Management University

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. Think about it. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. If you’re one of them read on. One of our current clients offers a CRM add-on solution that helps high-tech companies grow revenue and wallet share in existing customer accounts.

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How many product managers does it take to write an article?

The Product Coalition

Two friends share tools they learned from improv comedy to help you on your product journey By Becca Groner and Gabby Zilkha As product managers with improvisational comedy training, we’ve been surprised how often our improv skills have helped us be more effective in our roles. We, Becca and Gabby, have been improvising since our college improv troupe days and have learned a few tricks of the trade.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.

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The Most Common Experiment Pitfalls and How to Avoid Them

Strategyzer

The best plans for experimentation don’t always come through. We’ve learned this in working with teams to design, run, and analyze experiments over the years. Part of learning this process is becoming more proficient at quickly running experiments while making progress through data-driven insights. Below is a list of the most common experiment pitfalls we’ve seen in the field.

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How Real Product Teams Make OKRs work: Survey Results

Mind the Product

In collaboration with NEO Culture, Mind the Product conducted a short survey on OKRs investigating their use in product teams in real companies. Now, the results are in. In this post, we’ll provide an overview of the survey results and, if you’re a Mind the Product member you can access an extended report including analysis [.]. Read More.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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A Practical Prioritization Approach for Technical Debt

The Product Coalition

Copyright?—?Dilbert.com In Job interviews, one of the most frequent questions I get is?—?“ Assume you have new feature requests from business, but your technical team wants to fix the technical debts first, what do you do?”. Well, it is logical for the interviewer to assume that as a product owner, you will have a ready answer for this. Because every PO faces this dilemma on a regular basis.

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S.H.O.P. – what’s in store for the store?

Intercom, Inc.

This week, we’re putting the S in S.H.O.P. and considering the role of the Store. On the podcast, Dee Reddy talks to writer Deborah Fallows about seeing the retail landscape of small-town America from the sky; Director of City Design at the City of Melbourne Prof Rob Adams about urban regeneration for the retail space and the 20-minute city; and Intercom’s SVP of Product Paul Adams about the development and future of ecommerce.

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6 Counterintuitive Rules for Being a Better Manager — Advice from Lambda School, Quip & Facebook

First Round Review

Molly Graham shares her collection of rules for managers (which include references to robots and wilderness medicine), assembled from her experiences scaling Lambda School, Quip and Facebook.

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The Challenge of Leadership: Asking for Help

Mind the Product

As one of the leaders in a company, the buck stops with you. And while this is generally thrilling and also what you signed up for, it can occasionally be the source of headaches as well. Whether you’re the CEO, COO, the Head of Product or leading a business vertical – a particular area that [.]. Read More. The post The Challenge of Leadership: Asking for Help appeared first on Mind the Product.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How To Create A Powerful Product Experimentation System?

The Product Coalition

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? How to prioritize the ideas for maximum business value? Cross functional alignment with the rest of the business. The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery.

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What Exactly Is a “Full-Stack Product Manager?”

ProductCraft

What is a full-stack product manager? Well, I think we should start by breaking down both terms. Full-stack, in the tech sense, describes someone who is a jack-of-all-trades, but (generally) a master of none. You usually see this term on engineering teams, where job descriptions ask for “full-stack” candidates by requiring skills that are critical. Read more » The post What Exactly Is a “Full-Stack Product Manager?

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Product Managers Find A Way To Turn A Profit

The Accidental Product Manager

The WhatsApp product managers may have come up with a way to make money Image Credit: Marina Stroganova. So just imaging this scenario: you are the product manager for a wildly successful mobile application. In fact, your application is so successful that your company got bought by another much larger online company for a lot of money just a few years ago.

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The State of the Product – Susana Lopes on The Product Experience

Mind the Product

We first saw Onfido’s Susana Lopes talk about how she used the State of the Product presentation to manage stakeholders and drive alignment at London’s Product Camp. She’s since written two great articles on the subject (Tools to Help Product Managers Think Strategically and Commercially Part 1 and Part 2), and she joins us on [.].

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Paradoxes of Product Management

The Product Coalition

Originally a late-night brain dump on Twitter, I thought it’d flesh some of it out a bit here.  —  @ant_murphy Product Management is complex. Complex because it’s situational which makes being a good Product Manager about being adaptive. More than that. It's being able to contextualize and read the situation in order to adapt appropriately.

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7 Reasons Why Developers Need To Embrace UX Design

Usersnap

Did you know that technical issues are the number one reason people delete apps off their phones? That’s right! More than 90% of the downloaded apps are deleted after one use. Similarly, 88% of users don’t return to a website after bad user experience. This is why UX matters. These days users expect remarkable experiences every time they interact with an app, products, support, or a website and in case they don’t get it, you may never have a second chance with them.

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Product Update: October 2020

Indicative

The seasons are changing and global economic conditions are in flux with an upcoming U.S. Election and coronavirus continuing to hamper growth. Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. Check out what’s new: Organization Settings. Configure and manage your organization’s details, security settings, single sign-on configuration, default project access, and billing information in the all-new Organization section, located in the Account Set

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Where Does Product Fit? What’s Being a CPO Really Like? Dave Wascha Tells All

Mind the Product

In this video, Zoopla’s CPTO Dave Wascha shares his take on the reality of the CPO role, where Product fits within the organisation, what skills product managers need to be successful, and more. Watch the session in full or read on for the top 5 highlights. About Dave Wascha Dave Wascha started as a product [.]. Read More. The post Where Does Product Fit?

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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In Endless Pursuit of Improving ‘Velocity’

The Product Coalition

More Velocity brings more PBIs to completion and not necessarily more value out from those PBIs Photo by Victoire Joncheray on Unsplash Story points are tagged as an outcome of relative estimation to the Product Backlog Items (PBIs). What comes when we sum up this number at the end of the Sprint for the ones that are marked ‘Done’ and accepted qualifies to the Scrum Team’s Velocity.

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How to Demonstrate Your Data-Drivenness During a PM Interview 

ProductCraft

Have you noticed the increased usage of the word “data” in product manager job postings? Or just everywhere in general? Proficiency with data, be it its acquisition, processing, or visualization, is now a top skill that any modern working professional should possess. As a product manager, you might be wondering how data literacy, in addition.

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Why we are launching our Diversity Council at Productboard

ProductBoard

I’m delighted to announce that this week will see the launch of our Diversity Council – an initiative that will steer us towards becoming a more diverse company and a champion of equity. In this article, I want to take the opportunity to explain why we’re doing this – why diversity matters to us, and why we want to be at the forefront of driving societal change.

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The Impact of Covid on Product Managers and the Products They Build

Mind the Product

As many of the world’s major economies work to address the second wave of Covid-19, we thought it would be an appropriate time to look at how the pandemic has changed product management and whether these changes are likely to be long-lasting, even permanent. We can split businesses into those that have been able to [.]. Read More. The post The Impact of Covid on Product Managers and the Products They Build appeared first on Mind the Product.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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20 Questions from New Scrum Master to the Development Team

The Product Coalition

From Scrum Master to Development Team members, this set of questions addresses the foundations of a Scrum Team capability to build valuable products: technical excellence and what it takes to achieve this proficiency level. The questions have been modeled after some basic principles that high performing teams have in common?—?from keeping technical debt at bay to collaboratively creating a Product Backlog.

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How to Support a Change Management Process Using Roadmaps

ProductPlan

Change is hard. It’s an uphill battle against the familiar, the routine, complacency, and inertia. Even when people agree, change is needed. Figuring out the best change management process requires continued commitment and discipline. Larger changes are even harder, mainly when the status quo has been stagnant for an extended period of time. On top of it all, all change needs to sync up across the entire organization’s complexities.

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Hiten Shah on mastering the art of distributed product management

ProductBoard

“Product management has not changed, but our way of working has.” With over 17 years’ experience building distributed teams at the companies he has founded, Hiten Shah knows what it takes to make great products in a distributed world. In a talk he gave at our recent Product Excellence Summit, the CEO & co-founder of FYI explained that although many things have changed in those 17 years.