Sat.Feb 15, 2020 - Fri.Feb 21, 2020

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5 tips for getting consumer insights with usability testing

TryMyUI

Are you a UX designer or a consumer insights specialist? In this post, we take a look at how to get the consumer insights that usability testing and UX design methodology can give you. The post 5 tips for getting consumer insights with usability testing appeared first on TryMyUI Blog.

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Contradictions in the Craft of Product Management

Mind the Product

Product managers can encounter no end of contradictions as they drive for good outcomes for their products. What are these contradictions and how can product managers deal with them? Google is a juggling elephant. It serves conflicting needs of large user segments. One is the need of billions of consumers looking for the most accurate answers, another is of millions of companies wanting to introduce new products to consumers who are not necessarily looking for them.

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The Top 10 Deliverables of Product Managers

Sachin Rekhi

Mastering the craft of product management is no easy task. Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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The Beautiful Mess by John Cutler

Mind the Product

John Cutler is a Product Evangelist at Amplitude who helps product teams to become happier and more effective. Here, in his 2020 MTP Engage Manchester talk, he explains how we must all embrace ‘the beautiful mess’ and learn to navigate change in order to be more successful. Watch the video to see his talk in full. Or read on for an overview of his key points: Product is hard everywhere.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Ten Non-Obvious Tips for Product Leaders in 2020

ProductCraft

This article originally appeared on BryceYork.com. As we start a new decade, I took a lot of time to reflect on my nearly ten years working in product. I took a lot of notes on the lessons I’ve learned along the way, and this essay shortlists the top 10, prioritized by practicality and non-obviousness so. Read more » The post Ten Non-Obvious Tips for Product Leaders in 2020 appeared first on ProductCraft by Pendo.

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How Much Does It (Really) Cost To Build An App?

Arkenea

Estimating the costs of app development is a tricky task. The distinctive set of requirements for each project and the multitude of variables involved make computation of cost of developing an app highly complex. While it is common knowledge that there is a huge variation in app development costs across the globe with the prices […]. The post How Much Does It (Really) Cost To Build An App?

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Why you Should Treat Your Resume as Your Professional Product

Mind the Product

To help hiring managers and recruiters, like myself, decide whether or not to interview you, it can be a great exercise to treat your resume like a professional product. Here I’ll share some useful pointers on how to do just that. Having reviewed hundreds of product managers’ resumes in the last year I’m sure I’ll have overlooked some fantastic candidates, simply because their CVs didn’t shine.

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Buster Benson on the art of productive disagreement

Intercom, Inc.

? ?. Arguments: for many of us, being at odds with friends or colleagues is enough to elicit a physical reaction. Our heartbeats quicken. Our chests tighten. Our blood pressure rises. And we’ll do almost anything to avoid a negative confrontation. The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to che

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Respecting Engineers

The Product Guy

Communicate, uplift and understand the spectrum of engineers to maximize the product and experience for everyone. Watch and learn more from product management expert, Tanya Koshy.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them

Alchemer Mobile

Emotion is at the heart of understanding, measuring, and improving our relationships. And people are emotionally invested in brands. When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

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5 Books Every Product Manager Should Read

The Product Coalition

What books I read and re-read in my Product Manager Journey Continue reading on ProductCoalition.com ».

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Brew and Review: Building a knowledge sharing loop for Customer Success

Intercom, Inc.

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries.

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Creating a Culture of Experimentation

The Product Guy

Being a champion for a culture of experimentation within your organization: By combining executive buy-in, initial proof points, and an atmosphere of enviable success, experimentation can take hold and lead to meaningful results for any business. In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation on this topic.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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I Got 99 Problems – Learning From Jay-Z – Marc Abraham on The Product Experience

Mind the Product

If you listen to the end credits of the podcast every week, then you already know Marc Abraham’s voice – he’s ProductTank’s Global Coordinator, a co-curator of the Mind the Product conference, an author (of My Product Management Toolkit ), and he’s got a day job as a Head of Product at ASOS. What you might not know about him is that he’s a huge hip-hop fan, and has managed to combine what he’s learned from Jay-Z with how he approaches his daily practice

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8 Different Ways to Organize Your Backlog to Make it More Impactful

The Product Coalition

Linear backlogs are so yesteryear Continue reading on ProductCoalition.com ».

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The evolution of Ember at Intercom

Intercom, Inc.

Last fall, I gave a talk at the JSDayIE conference in Dublin about how Intercom and Ember have evolved together over the past six years. It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember.

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Metrics that matter to Suiteness: What hotels measure to put heads in beds

Mixpanel

Suiteness, a remote-first company inspired by Basecamp, has a very clear mission: make booking multiple bedrooms at hotels affordable for families and friends. In the latest edition of our Metrics that Matter series , we discover the immense market opportunity in connecting customers to hotel suites, and why Airbnb, Booking.com, and major hotel chains rely on Kyle Killion, the founder of Suiteness , to increase bookings.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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TEI 269: Do this to not let your design sprints slump – with Douglas Ferguson

Product Innovation Educators

How product managers can generate ideas fast using a Design Sprint and then what to do. Have you been part of a Design Thinking or Design Sprint activity? I’ve used both approaches to explore customer problems, consider solutions, and create early prototypes of solutions. They’re great activities. But what happens after creating prototypes?

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Rich Mironov knows how to build products that your customers will actually use (and shares his expertise with you)

ProductBoard

Rich Mironov is a product person through and through. As a product manager and leader for three decades and counting (“turns out that if you stick with it for 30 years, you can be an overnight success!”), he believes in clearly defining product vision and strategy, getting to the bottom of big user problems, and actually talking to users before building anything.

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Intercom on Product: Why making every day count is key to progress

Intercom, Inc.

On this month’s Intercom on Product myself and Paul Adams (SVP of Product) get to grip with speed and the importance of having principles and processes that reduce friction for your team, rather than creating barriers to good work. Key to this, according to Paul, is the idea of making every day count. By having clear goals on a daily basis – that feed into your team’s weekly or quarterly goals – you’re best placed to achieve that collective success.

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5 Simple Ways to Improve Security with Lambda at Edge

Modus Create

Lambda@Edge is Amazon Web Services’s (AWS’s) Lambda service run on the Amazon CloudFront Global Edge Network. You can utilize this service to run code in a serverless fashion at a location that is close to the end user. There are numerous measures you can take to improve security with Lambda@Edge. Today we are going to cover five ways via the use of security headers.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Stories From the ProductTank Community – Pune, India

Mind the Product

In the first of this new series – Stories From the ProductTank Community – ProductTank Pune organiser, Sanchi Gupta, explains how their community has seen awesome growth since launching in 2019 – and it’s not showing any signs of slowing down! What is it that motivated you to run ProductTank? The idea of bringing ProductTank to Pune was to build a platform where people could share knowledge and grow together in the community of Product Managers.

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How to Announce Product Updates To Drive User Adoption and Conversions?

Userpilot

So your team deployed new product updates again this week. But instead of hearing feedback about the new features, all you got are… …crickets. . There’s something you need to know about your users. Users don’t care about your new features. They care about what those new features can do for them. They’re humans and human brains are hard-wired to follow the easier path with least resistance.

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eBay’s search metrics used to suck

The Product Coalition

Photo by Khachik Simonian on Unsplash To live in the Information Age sounds fun and, for the most part, it is. In this age, data is becoming increasingly easier to collect. But as we get more and more of it, to organise this data into information we can get meaning and value from becomes a challenge in itself. Here, I’ll walk you through the failure that was eBay’s early-day search, and what we can learn from it.

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Participant Recruitment in Qualitative Research: 5 Steps to Recruit High-Quality Participants

UserInterviews

Common snafus in recruitment are when the participants aren't a good fit or your study or it's delayed due to no-shows. Here’s what you can do.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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How to Ace a Strategic Research Project as a Team of One by Jillian Wells

Mind the Product

Making innovative products starts with better understanding the problem you’re trying to solve before you actually solve it. How can you better understand the problem you’re trying to solve? Through research. In this ProductTank San Francisco talk, Jillian Wells , then a Senior User Researcher at Intercom, provides some tips for acing strategic research.

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7 lessons learned from 5 years of product-led experimentation

ProductBoard

How do you run product-led growth experiments in your company? Do you have a clearly defined system? Or do you use trial and error with little to no structure and hope the most promising ideas stick? Having a clear cut process in running experiments is critical for unlocking the full growth potential of your product and getting the most of your team’s efforts.

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Patterns of Pain: How Product Managers Solve High-Value Problems

ProductPlan

The most successful product managers think of themselves as finders of pain, not finders of products. In my experience launching ProductPlan and prior products, I’ve learned that talking early with potential customers to identify pain can lead you to create better, more innovative solutions. Although it may seem obvious, that’s not how many companies start—they often start by building a product and then later seek out problems for it to solve.