Sat.Nov 14, 2020 - Fri.Nov 20, 2020

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Build Products That Solve Real Problems With This Lightweight JTBD Framework

First Round Review

Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.

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How Internal Software Empowers Employees and Amplifies Talent Recruitment

Innovatemap

We know the many benefits of utilizing software that makes life easier. (Hello, video conferencing in 2020!) And yet, executive buy-in for implementing internal software solutions is often at the bottom of the budget and resource list. Company leaders will quickly invest in solutions that make their product or service better for customers. But they are more hesitant to invest in technology to be utilized internally.

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Technical Women Are Software Managers

Johanna Rothman

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Do these stories reflect your experience? Yes, the stories reflect my experience. Let me offer a little history. My History, Not Anyone Else's History. I started to work as a programmer in the mid-1970s.

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Q&A with Digital Transformation Experts: Liz Jensen from Visa

Alchemer Mobile

As a business concept, we’ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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S.H.O.P.: Making the move Online

Intercom, Inc.

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. This week, we’re looking at the tools and infrastructure needed to facilitate the move Online.

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WSJF?—?Weighted Shortest Job First Prioritization Framework

The Product Coalition

The little-known framework that you need in your Product Management Toolbox. Continue reading on Product Coalition ».

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Q&A with Digital Transformation Experts: Josh Fischer from Spotify

Alchemer Mobile

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Liz Jensen from Visa , we recommend giving it a read, too! __. As a business concept, we’ve talked about digital transformation for the better part of a decade.

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.

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#mtpcon Digital (Autumn): Day 2 Highlights

Mind the Product

Day two of #mtpcon Digital welcomed more incredible product speakers to our virtual stage. Our keynote speakers, Cennydd Bowles, Asha Haji, and Marty Cagan covered tech and the new normal, pivoting, and the greatest challenges of product management, while our session speakers delivered a range of thought-provoking discussions on OKRs, leadership, strategy and more.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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How to get into product management with ‘the wrong’ background.

The Product Coalition

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. People who have that quality exist everywhere. Getting a computer science degree or starting in an associate product management role right out of college is not a prerequisite for good judgement.

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The First-Time Founder’s Guide to Learning Everything the Hard Way

First Round Review

Steve El-Hage picks his head up and shares his biggest lessons as a first-time founder from the 8-year, heads-down journey of building Drop.

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Building for the long-term: How we future-proofed our database architecture

Intercom, Inc.

At Intercom, we are highly focused on delivering products that actually solve problems for customers. That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. That’s why we aim to build “boring” software and why we’re committed to running less software , choosing to build on standard technologies and outsource the undifferentiated heavy lifting.

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#mtpcon Digital (Autumn): Day 1 Highlights

Mind the Product

Following awesome keynotes by Benedict Evans, Spectra (Adaora) Asala, and Mary Poppendieck, plus six interactive breakout sessions covering topics such as inclusive design, building teams, and tricks to winning the leadership game, day one of #mtpcon Digital (the Autumn edition!) got our final 2020 conference off to a flying start! As always we began the [.].

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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The Costs of Product Experimentation

The Product Coalition

How to Stop Wasting your Money on Worthless AB-Tests Continue reading on Product Coalition ».

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Build Products That Solve Real Problems With This Lightweight JTBD Framework

First Round Review

Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.

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31 Best Customer Journey Map Templates and Examples

UserInterviews

Get inspired and make your work easier with these flexible and (mostly) free customer journey map templates and examples.

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Product Research Rules – C. Todd Lombardo & Aras Bilgen on The Product Experience

Mind the Product

It’s been drilled into our heads time and time again – as product people, we know that we are not the customer. What follows is that we need to get to know our customers, to figure out what their problems are, how they perceive & prioritise them, and how they react to the solutions we [.]. Read More. The post Product Research Rules – C.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Stakeholder Involvement in The Scrum Events

The Product Coalition

Exploring the myth around stakeholder involvement as not required other than the Sprint Review in Scrum Photo by Gabriel Benois on Unsplash ‘Stakeholders are not allowed to attend any Scrum event other than the ‘Sprint Review’ that occurs before the end of the Sprint’ How many are familiar with such similar misunderstandings around Stakeholder involvement in Scrum events?

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B2B Product Manager Magazine November 2020

Product Management University

B2B Product Manager November 2020 Issue. We hope your 2020 is winding down on a positive note, all things considered. This month we take a closer look at sales effectiveness, customer retention and bundling vs. solutions. As the pandemic economy has forced all of us to completely rethink everything, we also give you a list of things to consider for product management, product marketing and sales in 2021.

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How to Use Customer Value Chains in Your Product Development Strategy

Amplitude

You might claim to have a customer-first approach to your product development strategy—but is that actually the case? While many organizations say they uphold a customer-first philosophy, sales goals often prevail. Your customer-first approach should be focused on building solutions around your users’ needs, not around what your competitors are doing or what’s likely to be the most profitable.

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Stress-free Feature Releases – A Simple Guide to Progressive Rollouts

Mind the Product

I’m currently on the brink of launching a major product update – one that will affect many of our high value clients. And yes, it’s stressful. The questions swirling around in my head include: Does the functionality work in production? How do the users respond? How does this impact operational cost? In other words, do [.]. Read More. The post Stress-free Feature Releases – A Simple Guide to Progressive Rollouts appeared first on Mind the Product.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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How to craft strong acceptance criteria for a user story

The Product Coalition

5 simple practices that can yield extraordinary results Continue reading on Product Coalition ».

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TEI 309: Product management strategy – with Allan Anderson, PhD

Product Innovation Educators

The importance of an organizational game plan for product managers. I started a new series to explore the Product Development and Management Body of Knowledge. While it has since been updated many times, this is the body of knowledge I discovered in 2007 that led to many ah-ha moments for me as a product manager. It gave me a framework for integrating what a product manager does, and I have since taught it to many other product managers. .

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Measurement vs. Metrics in Product Analytics Instrumentation

Amplitude

Introducing the Series: Principles for Product Instrumentation Success. I meet lots of teams that are apprehensive about deciding what to measure. They are worried they will be unable to answer important questions. Worried they will track the wrong metrics, and pick the wrong KPIs. Worried that they’ll end up with unusable and untrustworthy data. And worried they’ll waste their developer teammate’s time.

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Tech and the New Normal by Benedict Evans

Mind the Product

In this November 2020 #mtpcon Digital keynote, Benedict Evans, Analyst and former Partner at Andreessen Horowitz analyses the huge impact the Covid-19 crisis has had on the technology sector, demonstrating how acceleration and experimentation are destructively ushering in a new normal. Watch the video to see his talk in full. Or read on for an [.]. Read More.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Business Innovation & Seasonal Allergies. A Next Big Thing?

The Product Coalition

Business Innovation & Seasonal Allergies. The Next Big Thing? Recurring seasonal allergy symptoms are already a serious life-disruption for many. Now we also have COVID 19 and worsening allergy seasons to contend with. Here’s why business innovation could become a key resource in the struggle against pollen allergy in the near future. A Growing Market Allergic rhinitis already affects between 10%-30% of the entire world population.

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3 Types of Innovation Framework: Unlock Better Innovation Outcomes

Strategyzer

In our previous post we explained that, to bring clarity to any conversation on innovation, you need to distinguish between three different types of innovation , heavily borrowed from Harvard professor Clayton Christensen: efficiency, sustaining, and transformative innovation.

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Getting Your Product Team to a Growth Mindset Requires KDIs — Not KPIs

Amplitude

Have you ever worked really hard in delivering the best feature you possibly could and, right after launch, your key performance indicators (KPIs) go down? . Imagine thinking afterward that you did everything in your power to make sure the feature worked: you followed all the best practices and got user feedback. So how could your work show a negative trend on your performance indicators—the indicators your performance is linked to?