This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
The one or two short questions you ask in your welcome screen. The NPS survey. The small feedback window. The exit (or churn) survey. What do all of them have in common? They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Why? Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users.
As COVID-19 continues to impact life, work and everything in between, we’re asking the product management community – how have you and your work been affected so far? What challenges are you facing and what action have you already taken to cope during the crisis? We’d like to better understand your professional experiences and learnings throughout the pandemic so that, with your permission, we can share them with the rest of the product community.
“You’re not responsible for your first thought; but you are for your second thought and the first action you take.”. InDebted’s Head of Product Disha Manikumar probably didn’t expect her talk to be running to a virtual audience…but we are Product Managers and if there’s one thing we do well, it’s pivot! Disha gave us a masterclass on the different types of bias and why unconscious bias in particular can severely affect your performance as a Product Manager AND the quality of the Products y
The COVID-19 pandemic has thrown your customer priorities into a tailspin. For some organizations, their biggest vulnerabilities have been exposed at the most inopportune time ( Zoom Meeting ). For others, their strengths have been amplified ( MyPillow ). In either case, the top-down priorities of your target customers are completely different than they were before COVID-19.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
I start every morning with a list. When I was younger, the list was simple. Go to school, do homework, ride my bike with friends, learn a new house skill (I started doing laundry when I was eight because I thought it looked fun). Every bullet on my list was meant for self-improvement, though I. Read more » The post Beyond New Features: Three Ways to Care for Your Product appeared first on ProductCraft by Pendo.
There is nothing worse than a culture that does not allow for questions while following decisions. A World in Crisis These days of coronavirus are an amazing opportunity to reflect on our beliefs. Keeping ethics is always harder in crisis times. These times challenge how we all operate to the extreme. Managing a crisis requires a lot of focus as I wrote in Product Management in Times of Crisis.
There is nothing worse than a culture that does not allow for questions while following decisions. A World in Crisis These days of coronavirus are an amazing opportunity to reflect on our beliefs. Keeping ethics is always harder in crisis times. These times challenge how we all operate to the extreme. Managing a crisis requires a lot of focus as I wrote in Product Management in Times of Crisis.
Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. This is what we did. Note: This post was written before the Covid19 lockdown. We are currently rethinking the process to be 100% remote-friendly.
Guest Post by: Niveditha Jayasekar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Patrick Hoffman]. Have you ever had to talk a difficult customer down from the ledge? Or work with a difficult person, period? What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month?
Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. Want to check out the other posts in this series?
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. For example, according to data compiled by Foursquare, QSR foot traffic increased 11 percent from mid-February to mid-March in the United States. ?
Around the world, with offices closed and people staying at home, most of life is happening online now. That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. It’s the perfect storm that produces a swell of people who need to get in touch with customer support.
Excerpts from our conversation with 2019’s TPMAS winner of The Best Visionary Product, Garrett Lang. Watch now and see why they are counted amongst the ranks of the best in product management. More to Come. Thank you to everyone who participated, nominated, interviewed, AND passed on the word! The nomination period for The Product Management Awards 2020 has begun!
In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. He’s now a consultant, speaker and writer. Three Types of Launch. Part of the role of a product manager is to discover and help build products that have a high market impact.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Get the strategies, insights, tools, practices, and tips you need for success now and in the future. Instead of a normal weekly interview I’m sharing with you 24+ brand new video interviews with world-class experts. They will share their strategies, experience, and secrets to help you excel in product management. I’m calling it The Everyday Innovator Summit and it is entirely online.
This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. Therefore, it’s incumbent on us to make sure Intercom is stable and robust at this time, and that we keep shipping new features. “How do you try to maintain “business as usual” at a time when everything is seriously unusual?
Ada and I both had the privilege of working at two data-driven companies, LinkedIn and SurveyMonkey , led by two analytically rigorous leaders, Jeff Weiner , and the late Dave Goldberg. Those experiences shaped the way that we both now think about building an effective data-driven product culture. One practice that both companies established was weekly executive-level metrics reviews.
Throughout their careers, whatever question either Lily or Randy has had, Roman Pichler’s probably had some great advice on the topic! A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Quote of the Episode. A successful outcome for a negotiation is finding a solution that is mutually agreeable and sustainable and addresses the needs of the two parties.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
We've tapped First Round partners, recession-era founders and our community of CEOs to put together the most comprehensive guide available about what it takes to lead a startup during this economic crisis. From extending your runway and reducing burn to supporting your team, this guide tackles the tough questions startup leaders are asking right now.
To help essential workers providing COVID-19 relief, UK peer-to-peer car sharing service Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals. Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. Drivers can rent affordable cars nearby and car owners can earn an extra income by hiring their idle cars out to vetted and verified drivers.
Co-organiser, Renato Silva reveals who works hard behind the scenes to bring ProductTank Bangkok (aka PTBKK!) to life, and how their meetups have been helping the community since they began in 2017. What is it that motivates you to run ProductTank meetups? Put simply – getting the Bangkok product community together. Most product teams around the city don’t connect to one another and feel very inspired whenever they see other people working in the same field, going through the same ki
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.
We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.
The ultimate goal of any product team is to design products that are desirable, viable, and feasible. To achieve this, and drive rapid validation and iteration cycles, teams need to constantly refine their understanding of three key questions. These are: Who is my customer? What is their problem? What is the best, lightest solution I can build for them?
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Automatic computer updates are annoying, especially when you’re in a rush — but imagine that on a company-wide scale. It’d be a complete disaster: when the system’s down, people can’t work. Developers need to be able to update and maintain their company’s systems without bringing the whole organization to a standstill. And, as containers become ever-more popular, dev teams need more efficient ways to manage their systems.
Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. They may even prove a small distraction from what can seem like universally bad news right now.
Remote product management strategies are no longer a “niche” topic. The importance of working effectively from afar has become paramount for many organizations. But the challenge of filling such a cross-functional role remotely is particularly tricky. So much of product management is about the relationships we form with our coworkers and customers, as well as effectively communicating complex subjects and building consensus.
We organize all of the trending information in your field so you don't have to. Join 96,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
98 
Let's personalize your content