Sat.Jun 23, 2018 - Fri.Jun 29, 2018

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Why Managers Believe Multitasking Works: Long Decision Wait Times

Johanna Rothman

When I teach any sort of product/project/portfolio management, I ask, “Who believes multitasking works?” Always, at least several managers raise their hands. They believe multitasking works because they multitask all the time. Why? Because the managers have short work-time and long decision-wait time. If you are a manager, your time for any given decision looks like this: The work-time is short.

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Running Too Lean Can be More Harmful than Helpful

Clever PM

Most companies out there put a huge push on efficiency and running “lean” — doing the most possible with the least amount of overhead. And in most cases, that’s a very noble goal — after all, overhead in the form of people and positions is generally the highest cost that companies face. Reducing the number […].

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In many ways, the genesis of this new book was our podcast series and the enlightening, in-depth conversations we hosted with industry leaders who’ve grown startups to many billions in revenue.

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Continuous learning = Experiment, Measure, Decide

Product Warrior

The fine practice of product management is a tough gig. The role requires strong leadership and collaboration and ability to change direction regularly to find valid market fit. Despite many linear product processes, the fact is product management is not a linear process. Product management is a twisted, turning, sometimes reversing process to discover the product market fit and deliver true value to the customer and business.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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What Your Next Product Isn't

The Product Coalition

What Your Next Product Isn’t Product management is as much about what you don’t build as it is about what you do build. There are hundreds of good ideas, great ones even. They come from you, from your stakeholders, from your clients. Some of these ideas will be contradictory. Some will have dependencies. Some will seem so obvious they don’t even need to be debated.

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Gods, Superheroes, and Product Managers by Randy Silver

Mind the Product

John Carpenter’s “Big Trouble in Little China” is a 1980s masterpiece, and easily one of the silliest action movies you’ll ever see. It’s remarkable for a very simple reason: Jack Burton (Kurt Russell) may be the film’s lead character – he’s front and centre on the poster — but he’s not actually the hero of the story. He’s actually the goofy sidekick.

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Continue, Stop, Start: a new take on retrospectives

Intercom, Inc.

When faced with a problem or new process at work, most people usually don’t try to reinvent the wheel. Instead, they look for patterns and frameworks that are widespread and valuable. A common challenge for many teams is how to run retrospectives. There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project.

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How to Break Into Product Management

The Product Guy

Learn how to leverage domain expertise and product management knowledge to break into a Product Manager role. In a recent live stream from one of our mentors of The Product Mentor , Paul Hurwitz, lead a conversation around “Breaking into Product Management”. We are always looking for more product mentors from all around the world. Signup to be a Mentor Today!

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Stress-Out Your Buyers (a little) For More Effective Product Positioning

Product Management University

Effective product positioning comes in many forms. But there’s only one outcome you’re looking for: An emotional reaction. Do it consistently and your pipeline will be chock full of qualified leads. Reminding your buyers of their biggest stressors before serving up the solutions is one way to evoke the emotional reaction that ultimately engages your salespeople with decision-makers.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Why Product Management for B2B Needs to be Different From B2C

Mind the Product

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different. It is true that enterprise products are becoming more consumerised as competition and user expectations increase – Slack is a great example of this.

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How to collect customer feedback the right way

Intercom, Inc.

There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.

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Product Manager: Seeking Help

The Product Guy

Guest Post by: Kennan Murphy-Sierra (Mentee, Session 6, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is ac

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Understanding Enterprise Product Companies

Mironov Consulting

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup. What’s B2B? What’s Enterprise?

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to Invest at the Margins by Andy Ayim

Mind the Product

Technology companies are developing products which shape the world we live in and the way that we experience our lives, but this is largely closed off to people from low-income groups. Barriers, both explicit and implied, exist to stop those with less from accessing these opportunities. How can we spot the potential to be exceptional in people from these communities, and how can we help to train them to access and shape the world we live in?

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Smells like team spirit – what sports and engineering teams have in common

Intercom, Inc.

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

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Don’t Manage your Stakeholders from your Ego

Ask Benny

Consider your stakeholders as valuable resources rather than obstacles you need to overcome. Let's Start with a Story A colleague product manager told me a story. She was launching a big change to a product that she was working on for several months, and when she talked with the product marketing manager he had a lot of concerns and demanded that she delayed the launch.

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Starbucks Price Increases: Are They Leading or Signaling?

Pragmatic Marketing

Starbucks is raising prices. In my last blog post, I discussed the pros and cons of that decision. In this post, let’s look at some more advanced issues. When competitors announce a price increase, they typically do one of two things: They lead or they signal. Firms lead when they are price makers. They are essentially saying, “I don’t really care what my competitors do.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Four Honest Lessons from Intercom?s Biggest Product Launch Ever by Mark Ryan

Mind the Product

On the first World Product Day, late last month, Mark Ryan, a senior product manager from messaging software supplier Intercom in London, gave a deeply personal talk at the probably highest-ever ProductTank venue – the 23rd floor at eSailors in Hamburg. He shared some great lessons on how Intercom has built a new version of its messenger in only four months and involving 150 people in eight product teams.

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Do more with Intercom: 5 new apps for seamless workflows

Intercom, Inc.

Building a platform is something we have been passionate about at Intercom from the start. From very early on , we’ve invested in an open platform and have supported a growing ecosystem of partners and customers building on it ever since. In April, we launched our new Messenger , making it possible to use apps for quick actions right inside the messenger.

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Agile Gone Wrong

The Product Coalition

Agile is an awesome approach when done right, but is your team making these common mistakes? Most people will agree that the adoption of agile is now mainstream. This adoption is rightfully so, as agile can be an excellent framework for building software. This being said, I’ve noticed a few common mistakes when product teams are adopting agile, most notably: Focusing on velocity, with almost a disregard for quality Only building, and forgetting about the measure and learn principles These are no

Agile 74
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Starbucks Price Increases: Are They Leading or Signaling?

Pragmatic Marketing

Starbucks is raising prices. In my last blog post, I discussed the pros and cons of that decision. In this post, let’s look at some more advanced issues. When competitors announce a price increase, they typically do one of two things: They lead or they signal. Firms lead when they are price makers. They are essentially saying, “I don’t really care what my competitors do.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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A New Way To Delegate And Split Expenses: Fintech UX Case Study

UX Studio

It’s always a hassle to split expenses with friends, especially during online payments. Fintech startup Payment Courier set out to eradicate this pain by developing a payment plugin that can be integrated into any payment gateway or online payment system. In this UX case study, we describe how our team helped this startup enter the market with a well-designed product.

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Don’t forget the service in SaaS: how your sales team can provide world-class service

Intercom, Inc.

Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. The people you hire provide just as much value as your product. When I moved to Silicon Valley in 2007, self-serve software was all the rage. Everyone wanted to create products that sold themselves.

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Webinar #6: Product Owner Anti-Patterns

The Product Coalition

TL;DR: Webinar Product Owner Anti-Patterns The sixth Hands-on Agile webinar product owner anti-patterns addresses twelve ways to improve a product owner’s skill set. Learn also when you?—?as the scrum master or scrum team?—?should reach out to your product owner and offer support. The playlist of the product owner anti-patterns webinar is available on Youtube: [link] Note : If the browser will not play the playlist automatically, click here to watch the Webinar Product Owner Anti-Patterns playli

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How to Build High-Functioning Teams

Pragmatic Marketing

Managing product teams without clear guidelines or a comprehensive framework is like herding cats. Product teams are made up of people with very different roles. And product managers, developers, designers and marketers all tend to speak their own languages, make up their own acronyms, and have their own opinions and agendas. If you want to build a strong, integrated, high-performing team, you need clear objectives, communications, priorities and an understanding of the roles and responsibilitie

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Personalization with Anonymous Data (Not an Oxymoron)

Revulytics

“Dear , in order for us to keep inserting your first name here, new laws require us to get your explicit permission to keep doing so. Our lawyers want you to Click Here to Opt-In.”. It’s likely that you have received numerous emails with a preamble (sort of) like this as companies seek to reconcile their marketing efforts with GDPR. Depending on what you read, GDPR is either a boon for marketers, finally giving them a way to access quality data, or akin to that massive computer being rolled into

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Continue, Stop, Start: a new take on retrospectives

Intercom, Inc.

When faced with a problem or new process at work, most people usually don’t try to reinvent the wheel. Instead, they look for patterns and frameworks that are widespread and valuable. A common challenge for many teams is how to run retrospectives. There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project.

Framework 181
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Check out my checkout

dscout People Nerds

Shopify’s Emma Craig uncovers what makes us playful and what makes us stressed when we shop online—and why making room for human moments is key. .

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