Mind the Product

APRIL 20, 2021

What do a necklace, a bowl of salad, and a compass have in common? They are all metaphors that product managers at Dashlane use to describe their role. The insight they revealed, among others, helped me shape what Dashlane’s first-ever product operations role should look like. Product operations is a relatively new concept for most companies [.] Read more » The post Process as Product: What product ops can learn from user research appeared first on Mind the Product.

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User Testing Product Research Customer Feedback Product Management 210

The Product Coalition

APRIL 17, 2021

You have to keep working from home post-pandemic Continue reading on Product Coalition ».

Startups 172

Startups 172

ProductBoard

APRIL 20, 2021

As a product manager, you sit at the focal point of many different parts of your company. You coordinate between R&D functions like design and engineering and go-to-market functions like growth, product marketing, sales, and customer success. And, of course, you need to get buy-in from the executives who (depending on your company) may be very interested in what you do.

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Engineering Product Marketing Marketing Product Management 98

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. I refined the talk and gave it again yesterday at IndustryConf. You can either watch the recording above or read an edited transcript below. Hi, everybody. Welcome to JEDI Training for Continuous Discovery Teams.

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Product Research User Testing Research Software Analytic Tools 308

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering.

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Technical Review Leadership CTO Coach Weak Development Team 274

Mind the Product

APRIL 22, 2021

My first year at Spotify was one of the happiest years of my life. I had joined the Infrastructure and Operations ‘tribe’ as an Agile Coach and some of my fondest memories (both personally and professionally) were from working in my Agile Coach ‘chapter’. As a chapter of six coaches, over time, we understood our [.] Read more » The post The PM Competency Framework: Making Product Management growth a team effort appeared first on Mind the Product.

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Framework Product Management Product Manager Agile 179

The Product Coalition

APRIL 20, 2021

Winning product concept of Product Buds’ Spring 2021 Protothon, to bridge the gap of gig workers lacking benefits by providing healthcare… Continue reading on Product Coalition ».

Healthcare 156

Healthcare Product Manager Product Management Management 156

Intercom, Inc.

APRIL 21, 2021

We recently had an internal discussion about innovation. What does it mean to us, how do we think about it? Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Below is my answer for our team. Hopefully it is useful for you in thinking about this topic in your own company.

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User Testing Differentiation Customer Experience Technical Review 219

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category.

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Feedback Software Research Software Education Technical Review 246

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Data Visualization

Mind the Product

APRIL 19, 2021

“Who are we building this for, the buyer, their customer, or the users?!” This was the Product and Design team I was leading in 2020 which focused on building and selling an enterprise-grade digital platform in healthcare. The complexity of this situation was consternating. Who were we supposed to serve, and how would we serve [.] Read more » The post Practising “Best Practice” Product in the Context of B2B2B2C appeared first on Mind the Product.

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The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. Considering all factors, no technology can deliver expected results without testing and evaluation in a focused environment bringing together the related factors.

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User Testing Product Research Testing Software Review 153

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. It can seem like an impossible balancing act – but customer support operations can help.

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Usersnap

APRIL 17, 2021

This article is brought to you by Usersnap, a top-rated customer feedback software that helps your business to grow by understanding your customers and taking product decisions with confidence. Get a 15-day free trial here. When you’re starting out, going to university or starting to work in your first full-time job, you feel like you can handle anything.

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Feedback Software Reporting Tools Development Web Developers 130

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Mind the Product

APRIL 23, 2021

In this #mtpcon Digital APAC keynote, Crystal Widjaja, Executive-In-Residence at Reforge, discusses the impact product people can have when utilising a sensible data strategy. This, she tells us, helps to drive product improvement, create great customer experiences, and achieve defensibility. Watch the talk in full or read on for the overview. Mind the Product members can [.

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Startups Customer Experience Strategy Product Manager 135

The Product Coalition

APRIL 18, 2021

Coming up with the next big thing is hard. Or is it? Where do big creative ideas come from, and how important is this skill for product leaders? Some takeaways for you from a product interview I had at Google many years ago. Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google.

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Research Software User Testing Leadership Weak Development Team 135

The Accidental Product Manager

APRIL 19, 2021

Bookstores can not only survive, but they can thrive in the age of Amazon Image Credit: Peretz Partensky. If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. I mean really, Amazon showed up several decades ago and pretty much put these guys out of business.

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Books Product Management Product Manager Events 118

Gainsight

APRIL 22, 2021

[Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture Partners and Byron Deeter from Bessemer Venture Partners for their feedback on this post]. It’s an incredible time to be in SaaS. I don’t know if a day goes by without another SaaS company announcing a fundraise valuing them at more than $1 billion.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 120

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Mind the Product

APRIL 20, 2021

For many product people, it’s a dream to get in early at a startup — or to start their own. Unless you have the ability to bootstrap, that means you’ll need access to money, which often means working with venture capital. That can be a mysterious and scary world, so we asked Dharmesh Raithatha, CPO [.] Read more » The post Product and VC: What You Need to Know – Dharmesh Raithatha appeared first on Mind the Product.

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The Product Coalition

APRIL 22, 2021

Job interviews are mostly nonsense. According to Ron Friedman , a psychologist and author of “ The Best places to work ”, 80% of people lie during their interviews?—?so if that's the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?

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Analytic Tools Research Software Feedback Software Product Management 128

ProductCraft

APRIL 20, 2021

When people see my background as a teacher, they often ask how I ended up becoming a product manager at a technology company. Usually, they’re looking for advice on how they can break into a career in product management themselves. I don’t blame them for wondering! After all, we’ve been told for years that in. Read more » The post You don’t need a technical background to be a PM.

Technology 120

Technology Product Management Product Manager Management 120

freshtrax

APRIL 19, 2021

Japan has historically been known as a cash-based society. But in the last few years, there has been an uptick in the usage of credit cards as the Japanese get more comfortable with the idea of cashless payment methods and COVID-19 sped up a shift to purchasing products online. Three main occasions to use cashless payments in Japan. When we say “cashless” in Japan, there are three times consumers would typically use cashless technologies instead of cash.

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Research Software Technical Review Software Review Product Research 119

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

Nulab

APRIL 21, 2021

Picture your classic team meeting. You all need to reach a decision, but no one can quite agree. Eventually, the cookies run out, along with the patience. You all turn to the boss, who, after a moment’s thought, makes the final call. Usually, more than a few people feel less than pleased with the situation. How can you use team decision-making to improve the process?

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Data Visualization Software Review Presentation Customer Experience 117

The Product Coalition

APRIL 22, 2021

Micromanagement in Agile and Scrum Continue reading on Product Coalition ».

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Agile Leadership Management Management 179

Johanna Rothman

APRIL 23, 2021

Are you wary of asking for help? You might feel weak. Or, you might worry your colleagues see you as weak or incompetent. You might not feel safe if you want to ask for help. However, very few of us know everything we need. Or can do everything we want to accomplish without asking for help. Help is a form of support. And one size support does not fit all.

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Leadership Weak Development Team Framework Agile 114

First Round Review

APRIL 20, 2021

Mark Frein has served as Chief People Officer at Return Path, InVision, and now Lambda School. Here, he shares his approach to spinning up the people function, as well as tactical tips for creating a great employee experience, enabling a workforce that feels seen and heard, and making an environment where people feel developed.

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Development 105

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Daniel Elizalde IoT Blog

APRIL 20, 2021

What are the Product Research Rules that ensure you build the right product? Find out in this episode of the Enterprise Product Leadership podcast. Get new episodes delivered right into your inbox or Subscribe to the podcast on iTunes | Android | Stitcher | Spotify Episode Details – Product Research Rules with C. Todd Lombardo […].

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Product Research Enterprise Leadership 100

The Product Coalition

APRIL 19, 2021

PO Interview Questions?—?The Product Backlog and Refinement TL; DR: Product Owner Interview Questions?—?The Product Backlog and Refinement If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf

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Product Research Customer Experience User Testing Agile 113

Johanna Rothman

APRIL 21, 2021

I had a terrific time with Joe Krebs on his podcast. See Agile FM – Johanna Rothman. We spoke about a number of ideas from the Modern Management Made Easy books: How to recognize and avoid micromanagement. What it might mean to engage people at work. The kinds of workspaces we need. Psychological safety. One-on-ones. Feedback loops and delays for managers.

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Feedback Loop Agile Consulting Books 101