A Product Manager’s Worst Nightmare
The Product Coalition
SEPTEMBER 29, 2020
What the Social Dilemma on Netflix can teach us Continue reading on Product Coalition ».
Sat.Sep 26, 2020 - Fri.Oct 02, 2020
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Beta Testing Is More Than Just an Insurance Plan
Centercode
SEPTEMBER 29, 2020
Here’s the universal truth about insurance: you buy it, but you hope you never actually have to use it. We treat insurance as a necessary evil for this reason. Nobody ever looks forward to purchasing or using it. In every case where insurance gets used — be it for your car, your house, or your life — it’s because something went horribly wrong.
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5 Key Responsibilities of a Product Owner
ProductPlan
OCTOBER 1, 2020
If there’s a more widely misunderstood job title than “product owner,” we’d like to see it. As a professional in the product field, you might have some idea of what a product owner does. However, even your understanding of the role might be incorrect—more than on this below. But imagine what the title must sound like to someone entirely outside the product world.
Walk a Mile in Their Shoes by Egan Cheung
Mind the Product
SEPTEMBER 28, 2020
In this ProductTank San Francisco talk, Egan Cheung – Director of Product at Shopify, shares thoughts on how fostering empathy helps us all build better products and become better leaders. Watch the video* to see the talk in full, or read on for an overview of his key points: Why empathy is a critical skill Helping [.]. Read More. The post Walk a Mile in Their Shoes by Egan Cheung appeared first on Mind the Product.
Your Guide to Product Management Interviews: Top Questions with Answers
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Aircall’s Global Head of Customer Care Ian MacLean on preventing the “swivel chair effect”
Intercom, Inc.
SEPTEMBER 30, 2020
Ian MacLean is the Global Head of Customer Care at Aircall , the cloud-based phone system for modern business. With a mission to bring value to voice, Ian’s team of customer care specialists focus on building strong, lasting relationships with their customers, going far beyond just offering a plug-in phone system. This is the first in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve.
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
More Trending
How Customer Analytics Can Increase User Engagement
Indicative
OCTOBER 1, 2020
In many ways, engaged users are the hallmark of a successful company. According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. In some industries, it’s even greater. For example, Gallup found that companies that successfully engage their B2B customers realize 63% lower customer attrition and a 55% higher share of wallet.
How Real Companies Make OKRs work: Mind the Product and Neo Culture Investigates
Mind the Product
SEPTEMBER 28, 2020
Like all tools, OKRs can be powerful if they’re understood and used correctly and so, in an attempt to help you get the most from the process and to better understand the benefits, effects, and challenges of OKRs, we’ve decided to investigate. In collaboration with NEO Culture, Mind the Product is conducting a short survey, [.]. Read More. The post How Real Companies Make OKRs work: Mind the Product and Neo Culture Investigates appeared first on Mind the Product.
Intercom on Product: One for the roadmap
Intercom, Inc.
OCTOBER 1, 2020
On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together
The Top 25 People To Follow On Medium To Level-Up Your Product Knowledge
The Product Coalition
OCTOBER 1, 2020
Photo by Jessica Ruscello on Unsplash A few people have asked me recently how to cast a wider net on their product knowledge, or simply how to get started with it. It can be daunting when there are so many sources and people purporting to be ‘experts’ ( glances awkwardly at the mirror ), so I thought I’d start with the source I use the most often?—?
Effective Risk Management: Balancing Safety, Compliance, and Opportunity
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
To Manage or Not to Manage? Leveling Up Your UX Research Career with Amber Davis, UXR Director at Audible
UserInterviews
SEPTEMBER 30, 2020
How to decide if management is the right next step, set yourself up for success, and who can help you get there.
Build What Matters by Rajesh Nerlikar and Ben Foster – Free Chapter!
Mind the Product
SEPTEMBER 30, 2020
In their new book, Build What Matters (£26.99), Rajesh Nerlikar and Ben Foster introduce you to their methodology for becoming a product-driven company. Through their tested strategies, stories of personal success, and case studies from their product advisory clients at Prodify, you’ll learn how Vision-Led Product Management helps you achieve company objectives by meeting both [.].
Intercom on Product: One for the roadmap
Intercom, Inc.
OCTOBER 1, 2020
On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together
As Precious As We Treat Them
The Product Coalition
SEPTEMBER 29, 2020
A real-life story and a great lesson that taught me to love the products I work on and treat them accordingly. Continue reading on Product Coalition ».
Enterprise ABM Marketing Tools: A Marketers Guide
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Product Update: September 2020
Indicative
OCTOBER 2, 2020
Hello everyone! We hope you had a strong end to the quarter. Our team has been busy working on new features to help you. Check out what’s new: Add Notes to Any Query. Save context, captions, or clarifications using query notes. Provide key information about your query through text or images. Query notes can be viewed in the query itself, or when your query is saved as a bookmark or to a dashboard.
Accelerate Your Product Development – William Treseder on The Product Experience
Mind the Product
SEPTEMBER 29, 2020
In our previous episode, Adam Thomas introduced how he uses a military technique (BLUF) for prioritisation. This week, former US Marine William Treseder – now co-founder and SVP of Product at innovation consultancy BMNT – joins us to talk about how he works with Government, Defense, Academic and Corporate clients to transform their innovation culture. [.].
Identifying and Addressing Common Biases in Product Management
ProductCraft
SEPTEMBER 29, 2020
Product management is “thinky” work. As a product person, you need to bring about organizational alignment through product strategy while also keeping things running smoothly with product operations. I don’t need to tell you this is a delicate balance. And without time to sit and think, you’ll end up making rash decisions based on your. Read more » The post Identifying and Addressing Common Biases in Product Management appeared first on ProductCraft by Pendo.
How empathy can re-align our perception of value
The Product Coalition
SEPTEMBER 26, 2020
Photo by Suhyeon Choi on Unsplash So I am on a plane with my family heading home from a summer vacation trip. As I am helping my youngest son get situated, showing him how to select a personalized in-flight movie, my naturally retrospective mind thought back to the days of when you were lucky if the flight you were on had a movie at all. It made me appreciate how convenient entertainment had become on flights.
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
From Data Literacy to Trust: Dealing with the Pitfalls of Any Data Strategy
Indicative
SEPTEMBER 29, 2020
All data strategies start with excitement. This is the dominant emotion during kick-off calls with my clients and it can feel amazing. You’ll finally know exactly what is going inside your product and what growth levers you should be pulling. This excitement can dissipate as teams find themselves stuck with data they don’t trust, tools they don’t know how to use and overwhelm with the sheer volume of their data.
Roadmaps & Prioritisation – Lessons Learnt the Hard way, by Ren Yi Hooi
Mind the Product
SEPTEMBER 29, 2020
In this ProductTank London talk, Ren Yi Hooi – then Product Director at RailsBank, shares her experience of prioritization challenges in a fast pace organisation. Watch the video to see the talk in full, or read on for an overview of her key points: The challenges of prioritization in all stages of a product lifecycle Suggestions of [.]. Read More.
Is It Time to Kill This Feature?
ProductCraft
SEPTEMBER 28, 2020
We all have regrets. When I was a teenager, I had a friend who was a genius with all things technology. He gave me recommendations for my computer setup, developed websites as a side hustle, and was just an inspiring individual overall. Yet one day, I decided to not take him up on his offer. Read more » The post Is It Time to Kill This Feature?
Your Product is as Strong as Its Weakest Links
The Product Coalition
SEPTEMBER 29, 2020
Where does your product need you the most? Credits: [link] The cost of strengthening the strengths is sometimes, ignoring the weakness. But, the price of weakness is sometimes your customer loyalty. An interesting problem statement Twitter was trying to solve was?—?“How to display to its users, the most interesting part of an image on Twitter”. This would ensure high visibility to most likely areas of interest.
Build Your Best Product Strategy: An Action Plan You Can Start Now
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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
How Do I Choose The Right UX Research Method?
UserInterviews
SEPTEMBER 28, 2020
Our quiz can help you get a UX research method recommendation in four clicks or less. Plus a framework to choose a good UX research question and maximize your research resources.
Marty Cagan on Empowering Teams, Discovery Challenges, Alignment, and More
Mind the Product
OCTOBER 1, 2020
In the latest of our Prioritised AMAs, we were joined by Marty Cagan who took your questions on empowering teams, discovery challenges, Product Owners, transitioning from product role to a leadership role, and much more. If you missed it, you can watch the whole session again, or read on for a transcript* of selected questions [.]. Read More. The post Marty Cagan on Empowering Teams, Discovery Challenges, Alignment, and More appeared first on Mind the Product.
How to Build and Sustain Organizational Resilience
Agile Velocity
OCTOBER 1, 2020
After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. To keep those things from bouncing around too much, I thought I’d write them down and share them out. In case you haven’t read the article, here are Gallup’s key points and recommendations for sustaining performance for remote and distributed teams at a glance: The need for remote Agile happened overnight amid the pandemic.
The Rise of The Story Brand
The Product Coalition
SEPTEMBER 27, 2020
Clarify your message so customers will listen Continue reading on Product Coalition ».
B2B eCommerce, Self-Service Portals, and PIM Trends for 2024
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Getting Real about Customer Delight: The Strategy of Emotional Outcomes
ProductPlan
SEPTEMBER 27, 2020
It’s all the rage, and is often the reason we get out of the bed each day – we want to delight our customers in everything we do. I’d bet that at least 75% of those reading this post would say that “Customer Delight” is somewhere in the top 3 stated goals of their company for the year. So, each day, well-intended product teams across the globe rally behind delight as an outcome in their work, eagerly awaiting their customers’ reaction as a barometer for success.
September Roundup: Leadership mistakes, stakeholder management, discovery and more
Mind the Product
SEPTEMBER 30, 2020
Before we move into the final quarter of the year (yes, that’s right, the first three happened) we recap on the membership content released this September. In it, we covered leadership mistakes, strategic thinking, discovery, stakeholder management, burnout and more. If you’re not yet a Mind the product member but want to access the content [.].
TEI 302: From product manager to founder – with Ryan Frederick
Product Innovation Educators
SEPTEMBER 28, 2020
What product managers need to know to build a product into a successful company. When I’m working with a group of product managers to help them move towards product mastery, I always ask them to introduce themselves by sharing what they love about product management. Among the numerous answers, in the last year the most frequent response is to create value for customers.
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