The Product Coalition
APRIL 30, 2018
Nobody reading your docs? This post is for you. “Documentation” is a dirty word?—?especially at tech startups, where it seems to go against every grain in our rebellious, “move fast and break things” brains. Documentation, we say to ourselves, is for historians. Everyone on my team is already aligned, we tell ourselves, so why waste time on writing it down.
Hutwork
MAY 4, 2018
What do most people think when they hear “product manager”? They think of a slick, MBA-type who can fast talk his or her way around a product. Or maybe they think of a technical guru who understands “geek speak” and can relate it to end users. It’s interesting to note that other capacities in a business have a variety of well-defined words to tack on to their title to help others understand their function.
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Ask Benny
MAY 1, 2018
Why product management role is so misunderstood. The Technical Aspect Throughout my career as product manager I have talked with many product managers from different companies, seen a lot of product management recruitment ads, and followed many product management discussions and lectures. I have found out that an alarmingly large portion of those product managers are focused only on the technical aspects of their job.
The Accidental Product Manager
APRIL 30, 2018
Sure they are good at selling books, but are they any good at groceries? Image Credit: Wired. Let’s face it, Amazon is a very large company. Once you get to be that big, you’ve got a significant problem on your hands. Your investors expect you to keep growing , but you are already so large that it can be difficult to do. The product managers over at Amazon think that they’ve come up with a clever way to change their product development definition that will allow the company to grow i
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Mind the Product
MAY 2, 2018
Summary: In this ProductTank NYC talk, behavioral designer Nir Eyal examines the ways in which product design can influence consumer behavior, and discusses how to apply this thinking across various technologies to create a positive impact on the world. Companies and products are fighting for share of mind among consumers, so leveraging concepts from behavioral design and science is becoming increasingly relevant.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
UserVoice
MAY 4, 2018
Introduction. One of the most important, and often most-overlooked, aspects of adopting a “little-a” agile culture lies in the application of continuous improvement practices. By far the most important of these practices is looking back over past efforts so that we can identify root cause and propose remedial efforts. And while Scrum has this function built in on the team level, the sprint retrospective is.
The Product Guy
MAY 3, 2018
Guest Post by: Rodhmir Labadie (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Stuart Moore]. The process of taking a product or a feature from idea to execution is a taxing proposition for any team to undertake. Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built.
Mind the Product
MAY 1, 2018
Summary: A ProductTank London talk that advises you accept that you are part of any failure that happens and be specific about the issues that you face. This helps you to work through them as a team and sets an example for others to follow. When success does come, make sure you expose the specific actions of people that led to it so that the team can reproduce them.
Intercom, Inc.
MAY 4, 2018
Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. In person. Your instincts tell you nothing good is going to come out of this conversation. And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations.
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UserVoice
MAY 4, 2018
Introduction. One of the most important, and often most-overlooked, aspects of adopting a “little-a” agile culture lies in the application of continuous improvement practices. By far the most important of these practices is looking back over past efforts so that we can identify root cause and propose remedial efforts. And while Scrum has this function built in on the team level, the sprint retrospective is insufficient to serve the needs of continual improvement of the organization as a whole.
Clever PM
MAY 3, 2018
It’s far too common in the world of Product Management for us to wind up being narrowly focused on the actual product development cycle – define, build, measure, repeat. But there’s far more to building, launching, and maintaining a successful product than just what goes on between Product Management and Development. The best and most […].
Mind the Product
MAY 4, 2018
Music fans know all about that old chestnut of the “difficult second album”, but it’s a cliche that contains some truth. You usually get a decent helping of goodwill on your first public outing as the producer of something you’re passionate about, and this makes it very hard to live a up to a strong debut. We had a “second album in the making” feeling many times while we prepared for our second MTP Engage Hamburg, so we were relieved at how well it all turned
Intercom, Inc.
APRIL 30, 2018
When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them. Your aim should be to understand what they want, how you can help them and to judge how fast they need a solution. With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
First Round Review
APRIL 30, 2018
As CEO of Entrepid Partners and First Round's Sales Expert in Residence, Gaffney works directly with founders and early sales teams to establish go-to-market strategies and growth plans. Here he shares his pricing principles and experiments so early-stage teams can generate foundational revenue.
The Product Guy
APRIL 30, 2018
There are many paths to becoming a product manager. Which path is right for you and what steps you should take are discussed by product expert, Jordan Bergtraum.
Mind the Product
APRIL 30, 2018
When Elon Musk hopped on the #deleteFacebook bandwagon, it became clear that, in light of Facebook’s issues with Cambridge Analytica, public perception of internet privacy is changing. As a researcher on attitudes to digital privacy and an advocate for user-friendly privacy practices, I’m excited by these developments. I’ve been following the conversation and have started to see evidence of a long-term shift in consumer attitudes towards increased security and control.
Intercom, Inc.
MAY 3, 2018
Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Not to mention changes to workflows affecting an increasingly large amount of users.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
First Round Review
MAY 1, 2018
As CEO of Entrepid Partners and First Round's Sales Expert in Residence, Gaffney works directly with founders and early sales teams to establish go-to-market strategies and growth plans. Here he shares his pricing principles and experiments so early-stage teams can generate foundational revenue.
Userzoom
MAY 3, 2018
Continuing our series of beginner’s guides to UX , here’s an overview of diary studies, and their usefulness as long-term usability testing tool. “Dear Diary, I couldn’t think of anything interesting to write, so here’s some lorem ipsum”. What is a diary study? A diary study gathers together information about a user experience over an extended period of time (or longitudinally as you may hear it described in other places where they like big words).
Mind the Product
MAY 3, 2018
Product leaders frequently ask me how they should measure and motivate their product team members. Traditionally, product teams are measured on revenue and dates, so if a company hits its numbers within a specific timeframe, then members of the product team will continue to earn their paychecks. But what happens when product leaders want a more precise and individualized way to incentivize their product teams?
Intercom, Inc.
MAY 2, 2018
Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat. However, having live customer conversations doesn’t come without its challenges.
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Pragmatic Marketing
MAY 3, 2018
In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay. It was challenging to change his mind, mostly because he was in the middle of an emotional pricing situation with his son and a local college. The college was digging deep into details of his income and his assets.
Userzoom
MAY 3, 2018
Continuing our series of beginner’s guides to UX , here’s an overview of diary studies, and their usefulness as long-term usability testing tool. “Dear Diary, I couldn’t think of anything interesting to write, so here’s some lorem ipsum”. What is a diary study? A diary study gathers together information about a user experience over an extended period of time (or longitudinally as you may hear it described in other places where they like big words).
Nir Eyal
MAY 1, 2018
Nir’s Note: This guest post is written by Jeni Fisher, a London-based Googler who consults startups on applying behavioral insights to achieve business and user goals. Early on in my role as an Apps partner manager at Google Play, I was drawn towards the Self-Improvement apps space because their persuasive influence transcends screen-level interactions.
UX Studio
MAY 2, 2018
I’m walking on thin ice here, but sometimes I feel that UX design is killing my creativity. When it comes to the design process, I follow all the steps in the book. But occasionally, something gets lost along the way: true innovation. Then, I wonder: how to be more creative in a UX setting, while still putting the user first? What lies behind a creative crisis and how to avoid it.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Pragmatic Marketing
MAY 1, 2018
A majority of SaaS companies that I have built products for have brought their products to market with a sales-led, go-to-market motion. The sales reps would source new customers through outbound efforts and engaging their professional network. This method was great when we were trying to find product-market fit, as the sales reps were close to the customers and we had easy access to interview the customers we engaged with.; However, as our business grew we ran into challenges efficiently scalin
Userzoom
MAY 4, 2018
Your research tasks are works of art – use the best frame possible! At the risk of sounding like a broken record in the UX space, ‘you ? user’. But as often as it is that this term is thrown around, its habitually easier to say than to put into practice. So why is it sometimes easier to say stuff than do stuff? Well, Daniel Kahneman (author of ‘ Thinking fast and slow ’ and Nobel Prize winner in economic sciences) and his late friend and fellow psychologist Amos Tversky provided an explana
The Product Coalition
APRIL 30, 2018
Let’s think about how we think. One of the biggest responsibilities of a Product Manager is to make sure that all of your business units are playing nice and decisions are being made. This can lead to many judgement calls throughout the typical work day, including decisions where we do not necessarily have all of the facts. Mental Models are thinking strategies that are used, typically in conjunction with one and other, to help you come to the most rational decision based on the facts available.
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