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Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.
For most companies, B2B product innovation is a black box, resulting in frustrated Product teams and millions of dollars wasted on products nobody needs. But it doesn’t have to be like this. In this webinar hosted by Product People, I explain why companies fall into the black box tra.
👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now 🚨🙏 Please take my first-ever reader survey 🙏🚨 I’ve never run a reader survey in the five years of writing this newsletter.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
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The product manager’s role is both crucial and challenging. New or relatively new product managers often find themselves in the deep end figuring out the complex world of product development, strategy, and user experience without a life preserver. The expectation to deliver results while continuously improving can be overwhelming, especially when you have little guidance Read more » The post Elevating your product management game: A guide for the new and the ambitious appeared first on Mind
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Plus, the top trends influencing your competitors' brainstorming sessions right now. The post The Art of Ideation in Product Design: How Ideas Take Shape appeared first on The Product Manager.
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Great product management starts with great teams. Our free assessment tool reveals where your team excels and uncovers opportunities for growth across six key dimensions: Context, Investigate, Define, Create, Deliver, and Leadership. In just 10 minutes, gain actionable insights that show you exactly where to focus to improve performance, drive outcomes, and strengthen your team in key areas.
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My 60 Seconds of Writing WIP this week is from the speaking book. Enjoy! The Transcript: I’m Johanna Rothman, and this is 60 Seconds of Johanna’s Writing WIP for May 10, 2024, where I read an excerpt of just a minute of some writing in progress. This excerpt is from the speaking book. There is no such beast as a “standard” panel presentation.
Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption. The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies.
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