Sat.May 04, 2024 - Fri.May 10, 2024

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Happy Customer Service: What Is It + 12 Ways to Delight Customers

Userpilot

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.

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Opening the B2B Product Innovation Black Box

Daniel Elizalde IoT Blog

For most companies, B2B product innovation is a black box, resulting in frustrated Product teams and millions of dollars wasted on products nobody needs. But it doesn’t have to be like this. In this webinar hosted by Product People, I explain why companies fall into the black box tra.

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The art of the pivot, part 1: The definitive list of successful pivots

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now 🚨🙏 Please take my first-ever reader survey 🙏🚨 I’ve never run a reader survey in the five years of writing this newsletter.

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How to Train GenAI to Work as Your Personal Research Assistant

dscout People Nerds

GenAI pulls from limited resources—and only knows as much as you tell it. These tips will help you improve its effectiveness for research purposes.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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How to Overcome Anxiety Forever

Nir Eyal

Winston Churchill predicted three to four million people might be forced to flee metropolitan centers after the first bombing raids of WWII. Tens of thousands of police officers were requested to prevent the stampeding exodus from trampling one another. Yet these predictions were wrong. The post How to Overcome Anxiety Forever appeared first on Nir and Far.

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Culture-Driven Leadership is Product Management

Ronke PM

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Final thoughts. Product management revolves around human needs, wants, and desires, making it a humbling responsibility. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership.

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3 Steps to Boost Your Career in 'Do More With Less' Times

People-First Product Leadership

With the release of Marty Cagan’s new book Transformed , empowerment is again top of mind for all. Reviews aside, word on the PM street is the book reflects an ideal picture that most organizations will not - and do not want to - achieve. Why? In today’s rocky state, doing more with less and pushing people until they give you 60-80% instead of 110% (yes, I realize the irony) is the norm.

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The Art of Ideation in Product Design: How Ideas Take Shape

The Product Manager

Plus, the top trends influencing your competitors' brainstorming sessions right now. The post The Art of Ideation in Product Design: How Ideas Take Shape appeared first on The Product Manager.

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36 Best Product Management Tools in 2024 - Pricing, Reviews, and Demos

airfocus

Discover the top 36 tools of 2024, with insights into their unique features, pros, cons, and how they cater to different aspects of product management—from strategic planning and roadmapping to collaboration and feedback analysis.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Can AI tools address product manager performance paradox? 

Mind the Product

Read how AI revolutionizes product management, a can canstreamline processes and empower managers to foster high-performance teams. Read more » The post Can AI tools address product manager performance paradox? appeared first on Mind the Product.

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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. But don’t worry—this article will provide some inspiration. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement.

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What Is Revenue Churn? (And How to Reduce It)

Amplitude

Revenue churn is a retention metric that measures a company’s revenue loss due to customer cancellations, downgrades, or reductions in spending.

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60 Seconds of Johanna’s Writing WIP for May 10, 2024

Johanna Rothman

My 60 Seconds of Writing WIP this week is from the speaking book. Enjoy! The Transcript: I’m Johanna Rothman, and this is 60 Seconds of Johanna’s Writing WIP for May 10, 2024, where I read an excerpt of just a minute of some writing in progress. This excerpt is from the speaking book. There is no such beast as a “standard” panel presentation.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer)

Mind the Product

Join our conversation with Atif Faruiqui, Director of Developer Products and Platforms at Pfizer, as he illuminates the path the pharmaceutical colossus took towards a product-focused approach. He takes us behind the scenes of Pfizer's strategic pivot, highlighting the signals that spurred the company's leadership to champion a customer-centric approach.

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How to Build a Customer Success Dashboard Code-Free

Userpilot

Wondering how to build a customer success dashboard for your team? If so, we’ve got you covered! From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in! TL;DR A customer success dashboard is a kind of report where you can access and visualize all relevant customer success data.

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Trading private data for a personalized experience

UX Planet

How does Gen Z feel about giving away their private data for algorithmic recommendation systems Continue reading on UX Planet »

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Meet the Ampliteer: Grace Lynch, Communications

Amplitude

Meet Grace Lynch, senior global communications manager at Amplitude, and discover how her expertise and humility enhance our brand and mission.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Going beyond the Now-Next-Later roadmap with Phil Hornby

Mind the Product

Product coach Phil Hornby gave an insightful presentation on roadmaps at ProductTank Cologne earlier this year, analysing different types of roadmaps and offering advice on what they should contain. Read more » The post Going beyond the Now-Next-Later roadmap with Phil Hornby appeared first on Mind the Product.

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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

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Omni-experience shopping, the future of retail

UX Planet

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption. The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies.

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In a B2B Company, Sales is King. Deal With It.

Daniel Elizalde IoT Blog

As Product Managers, we like to think that our product will succeed if we listen to our users and build features to address the pain of a large market. That is correct in principle, but unfortunately, it’s a very B2C view of the PM profession.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Data-driven time management for product managers

Mind the Product

Product Lead, Julia Ryzhkova launched an initiative to analyze work calendars. Personally, she found out that she spent 1573 hours in meetings last year, with 70% initiated by herself. In this article, she shares her insights and tips on data-driven time management. Read more » The post Data-driven time management for product managers appeared first on Mind the Product.

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8 Best Amplitude Alternatives In 2024

Userpilot

While Amplitude is a comprehensive behavioral analytics platform loved by many product teams, it does have some limitations that may be a dealbreaker for some companies. If you’re searching for Amplitude alternatives, this guide is for you! In this article, we’ll go over the key features of Amplitude, weigh its pros and cons, and present compelling alternatives that may be better solutions for your business needs.

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3 steps to maximizing productivity in the UX design job search

UX Planet

Crucial steps to make the most of the slump Continue reading on UX Planet »

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Essential Tips for Successful Feature Releases

Split

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. However, the journey from concept to customer involves various complexities. The feature release is a crucial stage and demands careful attention.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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SUNDAY REWIND: How to identify your North Star metric

Mind the Product

In this week’s Sunday Rewind, product manager Vignaraj Gadvi delves into identifying your North Star metric, and how it is an important value for your customers. Read more » The post SUNDAY REWIND: How to identify your North Star metric appeared first on Mind the Product.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

Userpilot

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. And it’ll be increasingly harder to acquire new ones. If you’re in such a tight spot or want to prevent getting there, this article can help. You will learn about different types of customer needs and how to identify them.

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Maybe.Paytm’s bigger opportunity lies outside.fintech?

NextBigWhat

A lot has been happening at Paytm – apart from business impact due to RBI regulation to restructuring (2 prominent CBOs / earlier CEO of PPBL have quit). But that’s… The post Maybe.Paytm’s bigger opportunity lies outside.fintech? appeared first on nextbig:what.