Sat.May 04, 2024 - Fri.May 10, 2024

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Happy Customer Service: What Is It + 12 Ways to Delight Customers

Userpilot

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you.

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Opening the B2B Product Innovation Black Box

Daniel Elizalde IoT Blog

For most companies, B2B product innovation is a black box, resulting in frustrated Product teams and millions of dollars wasted on products nobody needs. But it doesn’t have to be like this. In this webinar hosted by Product People, I explain why companies fall into the black box tra.

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The art of the pivot, part 1: The definitive list of successful pivots

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now 🚨🙏 Please take my first-ever reader survey 🙏🚨 I’ve never run a reader survey in the five years of writing this newsletter.

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How to Train GenAI to Work as Your Personal Research Assistant

dscout People Nerds

GenAI pulls from limited resources—and only knows as much as you tell it. These tips will help you improve its effectiveness for research purposes.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How to Overcome Anxiety Forever

Nir Eyal

Winston Churchill predicted three to four million people might be forced to flee metropolitan centers after the first bombing raids of WWII. Tens of thousands of police officers were requested to prevent the stampeding exodus from trampling one another. Yet these predictions were wrong. The post How to Overcome Anxiety Forever appeared first on Nir and Far.

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Culture-Driven Leadership is Product Management

Ronke PM

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Final thoughts. Product management revolves around human needs, wants, and desires, making it a humbling responsibility. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership.

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3 Steps to Boost Your Career in 'Do More With Less' Times

People-First Product Leadership

With the release of Marty Cagan’s new book Transformed , empowerment is again top of mind for all. Reviews aside, word on the PM street is the book reflects an ideal picture that most organizations will not - and do not want to - achieve. Why? In today’s rocky state, doing more with less and pushing people until they give you 60-80% instead of 110% (yes, I realize the irony) is the norm.

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The Art of Ideation in Product Design: How Ideas Take Shape

The Product Manager

Plus, the top trends influencing your competitors' brainstorming sessions right now. The post The Art of Ideation in Product Design: How Ideas Take Shape appeared first on The Product Manager.

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36 Best Product Management Tools in 2024 - Pricing, Reviews, and Demos

airfocus

Discover the top 36 tools of 2024, with insights into their unique features, pros, cons, and how they cater to different aspects of product management—from strategic planning and roadmapping to collaboration and feedback analysis.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Can AI tools address product manager performance paradox? 

Mind the Product

Read how AI revolutionizes product management, a can canstreamline processes and empower managers to foster high-performance teams. Read more » The post Can AI tools address product manager performance paradox? appeared first on Mind the Product.

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What Is Revenue Churn? (And How to Reduce It)

Amplitude

Revenue churn is a retention metric that measures a company’s revenue loss due to customer cancellations, downgrades, or reductions in spending.

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10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. But don’t worry—this article will provide some inspiration. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement.

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Trading private data for a personalized experience

UX Planet

How does Gen Z feel about giving away their private data for algorithmic recommendation systems Continue reading on UX Planet »

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How To Select the Right Software for Innovation Management

Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

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The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer)

Mind the Product

Join our conversation with Atif Faruiqui, Director of Developer Products and Platforms at Pfizer, as he illuminates the path the pharmaceutical colossus took towards a product-focused approach. He takes us behind the scenes of Pfizer's strategic pivot, highlighting the signals that spurred the company's leadership to champion a customer-centric approach.

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60 Seconds of Johanna’s Writing WIP for May 10, 2024

Johanna Rothman

My 60 Seconds of Writing WIP this week is from the speaking book. Enjoy! The Transcript: I’m Johanna Rothman, and this is 60 Seconds of Johanna’s Writing WIP for May 10, 2024, where I read an excerpt of just a minute of some writing in progress. This excerpt is from the speaking book. There is no such beast as a “standard” panel presentation.

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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

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Omni-experience shopping, the future of retail

UX Planet

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption. The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies.

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How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

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Going beyond the Now-Next-Later roadmap with Phil Hornby

Mind the Product

Product coach Phil Hornby gave an insightful presentation on roadmaps at ProductTank Cologne earlier this year, analysing different types of roadmaps and offering advice on what they should contain. Read more » The post Going beyond the Now-Next-Later roadmap with Phil Hornby appeared first on Mind the Product.

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Meet the Ampliteer: Grace Lynch, Communications

Amplitude

Meet Grace Lynch, senior global communications manager at Amplitude, and discover how her expertise and humility enhance our brand and mission.

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How to Build a Customer Success Dashboard Code-Free

Userpilot

Wondering how to build a customer success dashboard for your team? If so, we’ve got you covered! From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in! TL;DR A customer success dashboard is a kind of report where you can access and visualize all relevant customer success data.

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3 steps to maximizing productivity in the UX design job search

UX Planet

Crucial steps to make the most of the slump Continue reading on UX Planet »

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Data-driven time management for product managers

Mind the Product

Product Lead, Julia Ryzhkova launched an initiative to analyze work calendars. Personally, she found out that she spent 1573 hours in meetings last year, with 70% initiated by herself. In this article, she shares her insights and tips on data-driven time management. Read more » The post Data-driven time management for product managers appeared first on Mind the Product.

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In a B2B Company, Sales is King. Deal With It.

Daniel Elizalde IoT Blog

As Product Managers, we like to think that our product will succeed if we listen to our users and build features to address the pain of a large market. That is correct in principle, but unfortunately, it’s a very B2C view of the PM profession.

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8 Best Amplitude Alternatives In 2024

Userpilot

While Amplitude is a comprehensive behavioral analytics platform loved by many product teams, it does have some limitations that may be a dealbreaker for some companies. If you’re searching for Amplitude alternatives, this guide is for you! In this article, we’ll go over the key features of Amplitude, weigh its pros and cons, and present compelling alternatives that may be better solutions for your business needs.

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Essential Tips for Successful Feature Releases

Split

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. However, the journey from concept to customer involves various complexities. The feature release is a crucial stage and demands careful attention.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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SUNDAY REWIND: How to identify your North Star metric

Mind the Product

In this week’s Sunday Rewind, product manager Vignaraj Gadvi delves into identifying your North Star metric, and how it is an important value for your customers. Read more » The post SUNDAY REWIND: How to identify your North Star metric appeared first on Mind the Product.

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Maybe.Paytm’s bigger opportunity lies outside.fintech?

NextBigWhat

A lot has been happening at Paytm – apart from business impact due to RBI regulation to restructuring (2 prominent CBOs / earlier CEO of PPBL have quit). But that’s… The post Maybe.Paytm’s bigger opportunity lies outside.fintech? appeared first on nextbig:what.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

Userpilot

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. And it’ll be increasingly harder to acquire new ones. If you’re in such a tight spot or want to prevent getting there, this article can help. You will learn about different types of customer needs and how to identify them.