Sat.Jan 02, 2021 - Fri.Jan 08, 2021

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For better products, start with a problem statement

Intercom, Inc.

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. Indeed, our first R&D principle is “Start with the problem.” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development.

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Low Tech Way to Visualize Your Percentile Confidence for Forecasts

Johanna Rothman

Michael Mahlberg taught me something cool last week. We're writing an article together. Part of the article is about forecasts. I was ranting and raving about how to help people see their confidence levels. He pointed me to this slideshare: Lightweight Kanban Metrics (in German). (Don't worry about the language.) Go to slides 24, 25, and 26. I'll use his slides as inspiration when I walk through an example below.

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How To Find Product Market Fit

The Product Coalition

Image credit: Canva The term “Product-Market Fit” can be baffling for a lot of new Product Managers. The phrase sounds great in theory, but in reality, finding product-market fit raises more questions than it answers: What is Product-Market fit? How do I know when I have Product-Market fit? How do I know when I don’t have Product-Market fit? More importantly, how do I find product-market fit for my product?

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The Product Decision Stack – Martin Eriksson

Mind the Product

Martin Eriksson – veteran product leader, and Mind the Product co-founder – presented his “Decision Stack” to ProductTank Lagos. It’s a way of connecting vision to action. Martin says the most common thing he hears from product people is the question “How do we know if we’re building the right thing?” – this fundamentally comes [.].

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Frequentist vs Bayesian Methods in A/B Testing

AB Tasty

These terms refer to 2 inferential statistical methods. Debates over which is ‘better’ are fierce - we’ll walk you through the pros and cons. This article was originally posted on AB Tasty as Frequentist vs Bayesian Methods in A/B Testing.

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How Big Data is Shaping the Future of Retail

The Product Coalition

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory. Today, consumers do extensive research before purchase.

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Product Leadership is Hard by Marty Cagan

Mind the Product

In this November 2020 #mtpcon Digital keynote, Marty Cagan, author of ”Inspired” and “Empowered”, explains the important role of product leadership in any great product company–and why it’s so hard to get right. Watch the video to see the talk in full or read on for an overview of Marty’s key points: Empower your teams by [.]. Read More.

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How Did I Score On My Channel Outlook For 2020?

Jay McBain

Coming off of a year like 2020 makes analysts and futurists reluctant to make any kind of predictions going forward! When I published the “What I See Coming For The Channel 2020” I totally missed the pandemic, social unrest and pandemonium, and even murder hornets somewhere in the middle. That being said, many of the […].

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Ticketmaster Product Managers Prepare For New Competition

The Accidental Product Manager

Ticketmaster now has some competition for selling tickets Image Credit: rhoadeecha. So if you want to go to a concert, a monster truck show, or a circus, who do you buy your tickets from? If you are like most of us you would go online, go to a website run by Ticketmaster, and purchase your tickets. This is the way that we’ve always done it. Now things are getting ready to change.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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5 Simple Tips and Tricks to Grow Your Online Business

The Product Coalition

Running an online business is easier than ever before; because of this, it’s also much more complicated than it used to be. The number of competitors is growing exponentially. So, if you want to expand your online venture, there are a few tips you should consider. Before you get started, take note of your current situation. Account for all the variables you need to keep an eye on.

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The Habits of Successful Product Managers – Dave Martin on The Product Experience

Mind the Product

We learn something from every guest that joins us on the podcast, but it’s not that often that something they say makes it onto our wall. Dave Martin (co-founder of Right to Left) chatted with us about building great habits for product people, and how to make sure they stick. He also tells us about [.]. Read More. The post The Habits of Successful Product Managers – Dave Martin on The Product Experience appeared first on Mind the Product.

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Product Update: December 2020

Indicative

Happy New Year! 2020 was a year of growth and transformation for Indicative. We released a complete overhaul of our user experience with a focus on fresh design and improved usability. We launched new features, visualizations, and types of analysis, such as Stacked Bar Funnels and Segmentation Frequency. We more than doubled the size of our customer base and reached new heights in query activity.

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Working Small and Working Together

Amplitude

In the final post of this series, I am going to explore what makes instrumentation look so effortless for some teams, and so difficult for others. It boils down to working small and working together. . The delta is insane. We’re talking two hours to get started on one side, and four months to get started on the other. “Just part of how we work, no big deal” vs.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Estimation & Amdahl’s Law

The Product Coalition

Understanding the work done by Gene Amdahl in the field of parallel computing Photo by Mark König on Unsplash Let us take this opportunity to explore a theory (involving Amdahl’s Law) one needs to be mindful of before even wanting to turn estimates into facts in the future. Who is Mr Gene Amdahl? Gene Myron Amdahl was an American computer scientist and primarily known as the brain behind Mainframe computers at IBM.

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Demystifying Product Strategy by Amy Zima

Mind the Product

In this November 2020 #mtpcon Digital session, Amy Zima, the Principal Product Manager at Spotify, aims to demystify the process involved in creating a strategy, offering a case study and sharing lessons learned. Watch the session in full or read on for the highlights. The word strategy can inspire fear or awe in product managers, says [.]. Read More.

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The Ultimate List of Customer Success Resources For 2021

Gainsight

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Bookmark this list and get through it bit by bit. It may seem daunting at first, but small daily rituals can lead to big results.

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Want Shorter Time to Value and 2x Activation? Here’s What You Need to Replace

Userpilot

Remember that time in an art class when you were given a blank piece of paper and told to draw whatever you want? If you weren’t a creative genius (or that one classmate always trying to impress) you probably sat for a couple of minutes, pondering to great lengths: “Where do I start?”. A similar experience happens in many SaaS products. And it makes nearly a third of your users drop out before they have even started!

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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How to kick-off a new year (Product Leader edition)

The Product Coalition

A new year always feels like a good time to take stock and reset. This year especially. There is something about the new year and associated downtime that always compels me to reflect on the year that was, and fills me with optimism that I can be a better version of myself for the coming year. I’ve been thinking through my framework for kicking off a new year?

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Who Owns the Product Roadmap? How to use Insight and Influence to Guide Product Direction

Mind the Product

In my early days as a Product Manager, I wondered why the experiences of my peers varied so much from one company to another. I’ve come to realise that different organizations operate with very different levels of flexibility and ownership around multiple aspects of a product manager’s traditional role. In this article, we’ll take a dive into the different scenarios product managers may [.].

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David Burkus: The One Thing Remote Leaders Need to Know

Nir Eyal

The post David Burkus: The One Thing Remote Leaders Need to Know appeared first on Nir and Far.

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CardBoard has an uptime of 99.99902% in 2020 (Even better than Slack!)

CardBoard

Like most of you, I returned to work this Monday morning (Jan 4th) only to find out that Slack was down. I found it difficult to catch up and communicate with my fellow colleagues. I had to think for a few minutes. Living in a time where remote work is heavily dependent, and with instant communication becoming necessary to keep businesses viable, so many questions arose.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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How We Designed A Microsite for New York City’s Best Product Community

The Product Coalition

ProductTank.nyc: A Design Case Study Continue reading on Product Coalition ».

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TEI 316: Tools CPOs use – with Anup Yanamandra

Product Innovation Educators

Insights on roadmaps, metrics, OKRs, and more for product managers. It is a new year and this podcast is getting a new name. In a few weeks, the name will change to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming—The Everyday Innovator will be renamed to Product Masters Now. .

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High Customer Satisfaction and Ease of Implementation: Breaking Down Indicative’s Rankings in G2’s Winter 2021 Report

Indicative

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative is the leading Customer Analytics platform that enables product and marketing teams to make informed, data-driven decisions by thoroughly understanding and exploring user behavior across every touchpoint.

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How Customer Insights Are Shaping Tech for 2021

Centercode

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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A Contactless Future for NYC Transit: The Rollout of One Metro New York

The Product Coalition

Hey New Yorkers! Let’s talk about your favorite thing in the whole wide world! The subway! Yes, that ancient locomotive that somehow manages to move millions of residents of NYC from one place to another without totally giving up midway. What a champ, folks. But let’s not address its mind-boggling disruptions. Or its Olympic-level delays. Or even its vast range of confusing smells.

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Home sweet home – a look at our brand new office space in Prague

ProductBoard

We kicked off last year with a $45 million Series B and a clear goal: To further improve Productboard and expand our team in both San Francisco and Prague. Having already outgrown our Prague office in Karlín, we recently moved to a shiny new office space at the up-and-coming Libe? docks, where we have taken over more than 3000 square meters of the DOCK IN THREE development.

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What Research Looks Like Now

dscout People Nerds

Starting a career in UX research comes with a lot of questions. Gregg Bernstein’s upcoming book Research Practice attempts to answer them. .

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