Sat.Feb 22, 2020 - Fri.Feb 28, 2020

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Business Intelligence vs. Customer Analytics: Why You Need Both

Indicative

Data is the most valuable asset of our time. But organizations of all sizes are struggling to tap into the full potential of the information that they collect. Part of the challenge is that the language of data isn’t always intuitive to our very human minds. So, we rely on software, spreadsheets, and statistical packages to make our best judgment calls.

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Enabling Fast Decisions

Ask Benny

The best hack for making good decisions fast is not needing to take them at all Empower to be Empowered In Make Yourself Redundant I explained why as a produ.

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Agile Development and Willie Nelson

The Product Coalition

How agile software development and country singer Willie Nelson share the same principles Continue reading on ProductCoalition.com ».

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Adapting to Product Risks

The Product Guy

Guest Post by: Syed Abdullah (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Bryan Postelnek]. I have worked on several products that were built with passion and vigor. At JCDecaux, I led the development of an information kiosk for airport passengers. The kiosks are interactive devices that provide concession, flight, point of interest and flight information to the passenger.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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TEI 271 Flashback: How product managers look & sound like leaders – with Tom Henschel

Product Innovation Educators

I’m sharing the most-listened too episode since starting this podcast. It’s one you don’t want to miss and if you’ve heard it before, it is great to hear again. It was originally episode 137. —————————– Learn the look and sound of leadership, using a simple 4-part system for Sorting and Labeling to more clearly communicate.

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5 Skills Every Product Manager Can Learn From Elon Musk

Sachin Rekhi

This weekend I had the opportunity to read Ashlee Vance's Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future. I've been a huge fan of Elon Musk since the early days of SpaceX and knew I wanted to dive deeper into the story of both SpaceX and Tesla. The book did not disappoint: it was a fascinating history starting from his childhood, to his early startup adventures with Zip2 and PayPal, to a deep dive into how he willed SpaceX, Tesla, and SolarCity into existence and ultimately to su

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Management Managing

The Product Guy

There are 2 types of challenges with senior leaders. Understanding their perspective and the right communication can help everyone get what they are looking for. Watch and learn more from product management expert, Tanya Koshy.

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The evolution of support starts now – with our new Resolution Bot

Intercom, Inc.

Today we’re introducing Resolution Bot – the next generation of Answer Bot, our intelligent support chatbot that automatically answers customer questions. We believe automation will transform the way that businesses support their customers. Bots are already enabling customer support teams to scale personalized experiences without added headcount. But until now, support bots have stopped short of fully resolving customer issues.

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Jobs to be Done by Joe Leech

Mind the Product

In this MTP Engage Manchester talk, using a simple example, Joe Leech demonstrates how we can employ the “Jobs to be done” framework, deconstructing company outputs and examining the importance of user stories. Key Points: Evaluate the competitive space. Don’t just think function – emotional and social job stories are significant. You can’t rely on users to do your selling.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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The State of User Research Report 2020

UserInterviews

We asked over 300 user researchers what their research practices looked like, how their teams were laid out, what they earned, and what made them feel most effective at work.

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Making Design Sprints work for remote teams

Miro

Making Design Sprints work for remote teamsDesign Sprints are tricky enough with everyone in one room. How can they be done remotely? We’re here to share our proven framework, used dozens of times at JustMad.Note: We assume you’re familiar with the four-day version of the Design Sprint. If not, go ahead and check out this […]. The post Making Design Sprints work for remote teams appeared first on MiroBlog | A blog by Miro.

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B2B Product Manager Magazine February 2020

Product Management University

The B2B Product Manager Magazine February 2020. This month we turn the spotlight on techniques for identifying higher value targets using personas and market segments, and the role of the solutions manager. Also, we’ve been publishing a lot of short articles on portfolio product management and marketing. This month, we’ve combined those practices into a comprehensive guide that gives you the full picture on portfolio product management and why you should consider it.

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Throw Less Spaghetti, Make More Stick by Devan Goldstein

Mind the Product

When growth work looks like product work, growth-team problems look like product-team problems. In this ProductTank San Francisco talk, Devan Goldstein , then Growth Product Lead at Dropbox , shows us how using product themes can help to focus growth teams. Watch the video to see his talk in full. Or read on for an overview of his key points: How growth teams and product teams should work together.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Managers, Take Your 1:1s to the Next Level with These 6 Must Reads

First Round Review

1:1s aren't just line-items on every manager's to-do list—it's critical to make sure these weekly meetings are as impactful and effective as possible. Here's a collection of tactical tips from the Review archives to help you take meetings with your direct reports to the next level.

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This is How to be Less Distracted By Having Fun in Tedious Tasks

Nir Eyal

The post This is How to be Less Distracted By Having Fun in Tedious Tasks appeared first on Nir and Far.

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Product Release Schedule vs. Roadmap

Product Management University

Is there a difference between a product release schedule and a product roadmap? In recent years, product release schedule and product roadmap have become synonymous. But they serve two very different purposes. Here’s the difference. A product release schedule is exactly that. It’s a schedule of product features currently planned or in development and the target or committed dates they’ll be released to market.

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Stories From the ProductTank Community – Auckland, New Zealand

Mind the Product

Auckland ProductTank organiser, Anthony Marter , reveals what it’s like to be a product person living in the future at the end of the earth. What is it that motivates you to run ProductTank meetups? Altruistically – building the product management capacity of New Zealand, which we’ve identified as being a gap that’s holding our industry back from being more successful globally.

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How To Select the Right Software for Innovation Management

Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better. This week, we’re proud to unveil its successor: Resolution Bot , Intercom’s upgraded support chatbot that scales your team by answering 33% of common questions.

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The Importance of Learning in Product Management

ProductCraft

“I have no special talent. I am only passionately curious.” – Albert Einstein As a product manager at AvidXchange, a payment automation software company, I have often observed the importance of continuous learning in product management. In fact, success in product management is often due to one’s innate curiosity and desire to learn. Thankfully, the.

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The Seven-Part Guide to Portfolio Product Management & Marketing

Product Management University

This guide to portfolio product management and marketing answers the following seven questions. What is Portfolio Product Management and How Does It Differ From Traditional Product Management? What are the Core Principles of Portfolio Product Management? What are the Key Best Practices for Adopting Portfolio Product Management? Are There New Roles in a Portfolio Product Management Model?

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Cognitively Diverse Teams – Live from MTP Engage Manchester – Rakhi Rajani on The Product Experience

Mind the Product

At MTP Engage Manchester (February 2020), Rakhi Rajani (Associate Partner at QuantumBlack ) joined us for our first-ever live podcast recording. Talking to Rakhi we learned why Engage organiser Adam Warburton called her the smartest person he’s ever worked with as we discussed building teams, hiring at scale, when you need troublemakers, and why she had recruiters ask candidates what their teachers said about them at parent/teacher evening.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Minimalism vs Brutalism: which one to choose?

Imaginary Cloud - Design

Why is Minimalism the UI Design prodigal son? What's wrong with its rebellious, up to no good brother, Brutalism ? When comparing these two many questions still arise. Has brutalism become mainstream? Did it cure the supposed lack of creativity pandemic carried by the minimalist style trend? Is it ok to call minimalism a trend? Is one better than the other?

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How Executives can Empower Great Design

Modus Create

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. As consumers have raised their expectations of what they want out of digital and physical products and services, companies have had to act on those increased demands or risk losing their business with little chance such business ever returns.

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100+ User Testing Questions, From Idea Generation to Usability Tests

UserInterviews

Shamelessly steal these 100+ user research questions (categorized by test method) while learning how to write better questions for each project you undertake.

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How do you Build a Winning Product Team?

Mind the Product

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success. Choose a Diverse Group of People. In his 2019 #mtpcon London talk – High Performing Teams , Richard Banfield discussed a variety of things that help to drive success in product

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How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

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How We Emphasize in UX Matters

dscout People Nerds

Social UX researcher Alba Villamil tells us how designers can better impact disadvantaged communities.

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How Product Management is Evolving: Findings from the 2020 PM Insights Report

DISQO

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S. found that product management no longer influences narrow parts of a business, and is in fact now exposed to high-level business

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Metrics that matter to Mad Paws: The KPIs to measure growth of a two-sided marketplace

Mixpanel

In Australia, about 65% of households share one common problem: finding a safe, loving and affordable space for household pets to be boarded and cared for while families go on holiday. Mad Paws , founded five year ago, solves that problem with a two-sided marketplace described by Australian media as the “Airbnb for pets.” Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting.