Sat.Feb 22, 2020 - Fri.Feb 28, 2020

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Business Intelligence vs. Customer Analytics: Why You Need Both

Indicative

Data is the most valuable asset of our time. But organizations of all sizes are struggling to tap into the full potential of the information that they collect. Part of the challenge is that the language of data isn’t always intuitive to our very human minds. So, we rely on software, spreadsheets, and statistical packages to make our best judgment calls.

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Enabling Fast Decisions

Ask Benny

The best hack for making good decisions fast is not needing to take them at all Empower to be Empowered In Make Yourself Redundant I explained why as a produ.

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Agile Development and Willie Nelson

The Product Coalition

How agile software development and country singer Willie Nelson share the same principles Continue reading on ProductCoalition.com ».

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5 Skills Every Product Manager Can Learn From Elon Musk

Sachin Rekhi

This weekend I had the opportunity to read Ashlee Vance's Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future. I've been a huge fan of Elon Musk since the early days of SpaceX and knew I wanted to dive deeper into the story of both SpaceX and Tesla. The book did not disappoint: it was a fascinating history starting from his childhood, to his early startup adventures with Zip2 and PayPal, to a deep dive into how he willed SpaceX, Tesla, and SolarCity into existence and ultimately to su

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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The evolution of support starts now – with our new Resolution Bot

Intercom, Inc.

Today we’re introducing Resolution Bot – the next generation of Answer Bot, our intelligent support chatbot that automatically answers customer questions. We believe automation will transform the way that businesses support their customers. Bots are already enabling customer support teams to scale personalized experiences without added headcount. But until now, support bots have stopped short of fully resolving customer issues.

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Adapting to Product Risks

The Product Guy

Guest Post by: Syed Abdullah (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Bryan Postelnek]. I have worked on several products that were built with passion and vigor. At JCDecaux, I led the development of an information kiosk for airport passengers. The kiosks are interactive devices that provide concession, flight, point of interest and flight information to the passenger.

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The State of User Research Report 2020

UserInterviews

We asked over 300 user researchers what their research practices looked like, how their teams were laid out, what they earned, and what made them feel most effective at work.

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Making Design Sprints work for remote teams

Miro

Making Design Sprints work for remote teamsDesign Sprints are tricky enough with everyone in one room. How can they be done remotely? We’re here to share our proven framework, used dozens of times at JustMad.Note: We assume you’re familiar with the four-day version of the Design Sprint. If not, go ahead and check out this […]. The post Making Design Sprints work for remote teams appeared first on MiroBlog | A blog by Miro.

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Jobs to be Done by Joe Leech

Mind the Product

In this MTP Engage Manchester talk, using a simple example, Joe Leech demonstrates how we can employ the “Jobs to be done” framework, deconstructing company outputs and examining the importance of user stories. Key Points: Evaluate the competitive space. Don’t just think function – emotional and social job stories are significant. You can’t rely on users to do your selling.

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Revolutionize QA: GAPs AI-Driven Accelerators for Smarter, Faster Testing

GAP's AI-Driven QA Accelerators revolutionize software testing by automating repetitive tasks and enhancing test coverage. From generating test cases and Cypress code to AI-powered code reviews and detailed defect reports, our platform streamlines QA processes, saving time and resources. Accelerate API testing with Pytest-based cases and boost accuracy while reducing human error.

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Management Managing

The Product Guy

There are 2 types of challenges with senior leaders. Understanding their perspective and the right communication can help everyone get what they are looking for. Watch and learn more from product management expert, Tanya Koshy.

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B2B Product Manager Magazine February 2020

Product Management University

The B2B Product Manager Magazine February 2020. This month we turn the spotlight on techniques for identifying higher value targets using personas and market segments, and the role of the solutions manager. Also, we’ve been publishing a lot of short articles on portfolio product management and marketing. This month, we’ve combined those practices into a comprehensive guide that gives you the full picture on portfolio product management and why you should consider it.

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Managers, Take Your 1:1s to the Next Level with These 6 Must Reads

First Round Review

1:1s aren't just line-items on every manager's to-do list—it's critical to make sure these weekly meetings are as impactful and effective as possible. Here's a collection of tactical tips from the Review archives to help you take meetings with your direct reports to the next level.

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Cognitively Diverse Teams – Live from MTP Engage Manchester – Rakhi Rajani on The Product Experience

Mind the Product

At MTP Engage Manchester (February 2020), Rakhi Rajani (Associate Partner at QuantumBlack ) joined us for our first-ever live podcast recording. Talking to Rakhi we learned why Engage organiser Adam Warburton called her the smartest person he’s ever worked with as we discussed building teams, hiring at scale, when you need troublemakers, and why she had recruiters ask candidates what their teachers said about them at parent/teacher evening.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better. This week, we’re proud to unveil its successor: Resolution Bot , Intercom’s upgraded support chatbot that scales your team by answering 33% of common questions.

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Product Release Schedule vs. Roadmap

Product Management University

Is there a difference between a product release schedule and a product roadmap? In recent years, product release schedule and product roadmap have become synonymous. But they serve two very different purposes. Here’s the difference. A product release schedule is exactly that. It’s a schedule of product features currently planned or in development and the target or committed dates they’ll be released to market.

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This is How to be Less Distracted By Having Fun in Tedious Tasks

Nir Eyal

The post This is How to be Less Distracted By Having Fun in Tedious Tasks appeared first on Nir and Far.

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Throw Less Spaghetti, Make More Stick by Devan Goldstein

Mind the Product

When growth work looks like product work, growth-team problems look like product-team problems. In this ProductTank San Francisco talk, Devan Goldstein , then Growth Product Lead at Dropbox , shows us how using product themes can help to focus growth teams. Watch the video to see his talk in full. Or read on for an overview of his key points: How growth teams and product teams should work together.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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The Importance of Learning in Product Management

ProductCraft

“I have no special talent. I am only passionately curious.” – Albert Einstein As a product manager at AvidXchange, a payment automation software company, I have often observed the importance of continuous learning in product management. In fact, success in product management is often due to one’s innate curiosity and desire to learn. Thankfully, the.

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The Seven-Part Guide to Portfolio Product Management & Marketing

Product Management University

This guide to portfolio product management and marketing answers the following seven questions. What is Portfolio Product Management and How Does It Differ From Traditional Product Management? What are the Core Principles of Portfolio Product Management? What are the Key Best Practices for Adopting Portfolio Product Management? Are There New Roles in a Portfolio Product Management Model?

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Minimalism vs Brutalism: which one to choose?

Imaginary Cloud - Design

Why is Minimalism the UI Design prodigal son? What's wrong with its rebellious, up to no good brother, Brutalism ? When comparing these two many questions still arise. Has brutalism become mainstream? Did it cure the supposed lack of creativity pandemic carried by the minimalist style trend? Is it ok to call minimalism a trend? Is one better than the other?

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How do you Build a Winning Product Team?

Mind the Product

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success. Choose a Diverse Group of People. In his 2019 #mtpcon London talk – High Performing Teams , Richard Banfield discussed a variety of things that help to drive success in product

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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How Executives can Empower Great Design

Modus Create

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. As consumers have raised their expectations of what they want out of digital and physical products and services, companies have had to act on those increased demands or risk losing their business with little chance such business ever returns.

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100+ User Testing Questions, From Idea Generation to Usability Tests

UserInterviews

Shamelessly steal these 100+ user research questions (categorized by test method) while learning how to write better questions for each project you undertake.

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How We Emphasize in UX Matters

dscout People Nerds

Social UX researcher Alba Villamil tells us how designers can better impact disadvantaged communities.

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Stories From the ProductTank Community – Auckland, New Zealand

Mind the Product

Auckland ProductTank organiser, Anthony Marter , reveals what it’s like to be a product person living in the future at the end of the earth. What is it that motivates you to run ProductTank meetups? Altruistically – building the product management capacity of New Zealand, which we’ve identified as being a gap that’s holding our industry back from being more successful globally.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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How Product Management is Evolving: Findings from the 2020 PM Insights Report

DISQO

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation. The survey of more than 550 product leaders and managers from startups and large organizations in the U.S. found that product management no longer influences narrow parts of a business, and is in fact now exposed to high-level business

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Metrics that matter to Mad Paws: The KPIs to measure growth of a two-sided marketplace

Mixpanel

In Australia, about 65% of households share one common problem: finding a safe, loving and affordable space for household pets to be boarded and cared for while families go on holiday. Mad Paws , founded five year ago, solves that problem with a two-sided marketplace described by Australian media as the “Airbnb for pets.” Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting.

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What We Celebrate (and Need to Talk About) When We Celebrate Black History Month

dscout People Nerds

We asked dozens of participants what Black History Month meant to them, and what we can do better to commemorate the contributions of Black Americans.

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