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This article was originally published on SaaStr “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. In February 2023, I hit my 10-year anniversary (or “Gainaversary,” as we say) of running Gainsight. After receiving my gold watch and Silicon Valley AARP card, I had a chance to reflect on a decade of community-building, cheesy music videos, and #CustomerSu
“The clearer and more focused our mind, the more effective and insightful our decision-making becomes. Mindfulness is a powerful tool for cultivating clarity, focus, and insight.” — Janice Marturano Picture yourself staring at an opportunity with negative thoughts streaming through your head like an endless Netflix series. You want to engage. Yet, your brain is telling you to run.
We’ve all had issues with how to work best – not only within our individual teams, but with the rest of the organisation as well. In our conversation, he shares some simple and practical methods to diagnose when you have a problem and how to solve it. Read more » The post Rerun: How to influence without power – Tim Herbig on The Product Experience appeared first on Mind the Product.
(Artificial Intelligence) AI and product management is a white-hot topic that runs the gamut, from the countless benefits to product managers all the way to replacing product managers…and everything in between. As with any new technology, there’s a maturation curve. Nevertheless, it’s always fun to think, dream and speculate about what AI and product management might or might not look like when it’s all grown up.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Running an unembedded team in UXR gives you the capabilities to have rigorous standards and run more lean. Here’s how you can approach it, no matter your current team makeup.
Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Our 2022 CDH Benchmark Survey exposed some gaps in this area. Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. – Tweet This We asked teams: “Is your product intended to grow revenue, reduce costs, or other?
Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Our 2022 CDH Benchmark Survey exposed some gaps in this area. Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. – Tweet This We asked teams: “Is your product intended to grow revenue, reduce costs, or other?
Are you tired of missing important deadlines and struggling to align your team around your product milestones? Do you want to communicate key dates outside your team’s control and raise awareness of their impact on your roadmap? If so, you'll be excited to learn about the new "Events" feature on your roadmap.
Having recently been offered a new product leadership role, Abigail Lloyd is in the throes of handing over my domain to a new product manager. Here are her 10 tips for developing useful handover documents that not only capture where the product is today, but also serve as an evergreen go-to reference for anybody wanting a contextual overview. Read more » The post 10 tips for writing good product handover documentation appeared first on Mind the Product.
The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. It is a customer discovery tool for uncovering the unmet needs of customers—the tasks they want to complete or objectives they want to achieve. When using this approach, we may find the customer has multiple Jobs-to-be-Done and each job has a variety of attributes.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
TLDR: In Motives to be Met , we learn what motivates our (ideal) customers to make a decision that helps us achieve our business and impact goals. This seems obvious, but it turns out many product people are wrong about what these motives are. I recently asked a PM what was driving people to trial his product, which is aimed at team leads to help them track performance on their teams.
Latest Mobile SDKs deliver new features and customizations By Mel Fox, Product Manager for Alchemer Mobile, and Vanessa Bagnato, Director of Product Marketing at Alchemer We’ve made some key enhancements to Alchemer Mobile (formerly Apptentive), which includes new features and improvements in the 6.0 versions of the iOS and Android SDKs. These new features are the direct result of customer requests and are available immediately when you upgrade to iOS SDK 6.1 and Android SDK 6.0.4 We continue to
In this deep dive case study, Kirsten Mann, Chief Product Officer at Prospection, shares some learnings so far on the journey that their team to transition from a service-led to a product-led company. Read more » The post A case study: The journey to becoming a product-led company appeared first on Mind the Product.
In today’s world, we are constantly bombarded with news and information from various sources, including social media, news outlets, and online platforms. While some of this information may be relevant and useful, a significant amount of it can be overwhelming and may not necessarily have an impact on our lives. This can lead to feelings […] The post News consumption: This framework will help you decide what to focus on and what to ignore appeared first on nextbigwhat.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
I've always felt that product design was a creative endeavor and the work that most moves our industry forward stems from practitioners who could easily be described as artists. Given this, I've often wondered whether one of the best ways to improve our craft as product designers would be to immerse ourselves in the best practices of artists at large.
In this ProductTank Prague talk, Jan Kaltoun, Chief Technology Officer at STRV dives into debt in the eyes of the developer and how to navigate tech debt. Watch the talk in full, or read here for a summary of his main points: What is tech debt to you? How did it affect you in your Read more » The post Tech debt in the eyes of the developer by Jan Kaltoun appeared first on Mind the Product.
Every minute, it seems as if someone is talking about how great ChatGPT is. It's going to revolutionize the world! I agree— I am sure AI will revolutionize the world. At some point. But I think it's going to remove all those busy-work jobs , not the jobs where we, as humans, offer value. Here's a short test to know if your job will survive the (somewhat) imminent AI revolution: Does your job require you to analyze something someone already did?
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
If you enjoy problem-solving, are passionate about technology, and are always thinking of new digital products or ways to improve existing… Continue reading on Product Coalition »
Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Userpilot? Pendo? Appcues? Chameleon? Maybe something completely else? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat.
How has the Covid-19 pandemic impacted product managers who work in the e-commerce sector? Diogo Pinho Product Team Manager for SIBS shares his insights in this guest post. Read more » The post E-commerce product management during Covid-19 appeared first on Mind the Product.
Font choice is one of the most important factors that go into great design. By utilizing the right font, a design can evoke powerful emotions and feelings. Developing a rich understanding of font classifications and how they are perceived by different audiences and cultures is crucial for effective typography and the overall aesthetic of a design. Just like Western typography, Japanese fonts can also be categorized and used to convey vastly different tones.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
As a product manager, the most challenging aspect of the job has always been influencing and effectively communicating with those around me. ? From personal agendas to vendettas, individual opinions, power struggles, or politics, numerous factors can make it difficult to get people on board with your vision. Photo by Headway on Unsplash However, there’s another often-overlooked challenge that makes it even harder.
Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.
In this #mtpcon London 2022 keynote, Saielle DaSilva, Global VP of Design at StepStone and former Director of User Experience at Cazoo, explains through five f-words how we can add value, achieve alignment and make better decisions while creating a more inclusive and caring culture. Feelings Product managers deal with people every day. The mistake they Read more » The post SUNDAY REWIND: The F words of highly successful product organisations by Saielle DaSilva appeared first on Mind the Pro
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
A product roadmap is a specialized management tool that a product manager uses to communicate the product vision and plan to internal company stakeholders. A roadmap will relay the desired outcome and define the steps that are needed to meet this goal within a specified time frame that can encompass several months to several years.
Welcome surveys are a great tool to avoid losing potential customers during onboarding. You see, users are less likely to stick around if they don’t feel heard or understood. Simply imagine you’re at a party, and you meet someone new. You introduce yourself, and they immediately start talking about themselves without asking you any questions.
Twitter recently launched its subscription-based service, Twitter Blue. The service offers several benefits to paid subscribers, including the coveted blue tick verification, additional customization options, and exclusive access to certain features. However, as more users flock to the platform to purchase Twitter Blue subscriptions, a concerning trend has emerged.
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