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Product builders should aim for lovable, not just viable. Jiaona Zhang (product leader at Dropbox, Airbnb, WeWork and lecturer at Stanford) shares her tactics for building MLPs that win users' hearts.
Product management is one of the least-defined roles in the professional world. But you can identify many of the skills and habits you’ll need to be effective in this career by learning from other successful product managers (PM). We’ve compiled some of the best advice we’ve heard from PMs about what are habits of highly effective product manager. 1.
Churn is not the most appealing topic to write about, but it’s a reality that those of us in product must face. “Churn” is both an important and depressing metric to track. No product manager likes to hear that a customer has decided to move to a competitor. It stirs up feelings of failure because. Read more » The post Why Product Should Care About Customer Churn appeared first on ProductCraft by Pendo.
Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. That long-term focus on ensuring people find success with your product should lead to higher customer retention, which is the foundation on which thriving businesses are built. As our Co-founder and Chief Strategy Officer Des puts it, “ customer retention is the new conversion. ”. “It’s important to have a solid strategy in plac
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Product managers can make better decisions if they’ve built transparency and trust with their team. How these decisions are made is also important, and it requires a clear and collaborative process. Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. Product Decisions. Product decisions are either tactical or strategic.
We focus a lot on building a product or experience that best solves your customers’ needs. But of course, you’re not operating in a vacuum where you alone are trying to address those needs. Unless you’re running a monopoly operation, there are probably other companies building products to get the same set of customers. This is especially true in today’s SaaS environment where technology frameworks.
We focus a lot on building a product or experience that best solves your customers’ needs. But of course, you’re not operating in a vacuum where you alone are trying to address those needs. Unless you’re running a monopoly operation, there are probably other companies building products to get the same set of customers. This is especially true in today’s SaaS environment where technology frameworks.
Product engagement is a key factor when it comes to a successful SaaS product. Without engagement, you’ll find it really hard to retain your users, and upsell them onto more premium price plans. In this article, we’re going to teach you everything you need to know about product engagement. You’ll learn: What product engagement actually is. What a product engagement manager does.
All product teams want to be successful. They want to drive feature adoption, delight their users, and properly structure their roadmap. However, doing all of these things both consistently and well is a real challenge. As any product manager can tell you, PMs are constantly strapped for time and are usually juggling multiple priorities. Unfortunately, Read more » The post How Product Teams Can Make Success a Habit appeared first on ProductCraft by Pendo.
In this keynote from #mtpcon London, Henrik Kniberg , an organisational consultant and developer at Crisp in Stockholm, discusses how creating great products requires us to reduce the gap between makers and users. Key points: If we want to create products people love (like Lego , Minecraft and Spotify ) we must reduce the gap between makers and users.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Check out the full-length conversation on everything in and around product with Brian Crofts, The Best Product Person of 2018. Take a moment and congratulate The Best Product Person of 2018: Brian Crofts. ( tweet ). Thank you to everyone who participated, nominated, interviewed, AND passed on the word! Nominate your pick for The Best Product Person 2019 right now!
How product managers make better use of data to tell a story and gain support. I bet you use data to support your suggestions. But guess what–you are probably not using data well. By itself, data does not communicate what we want others to do. Instead, it needs to be wrapped in a story — sort of a data-story sandwich! The person who knows how to do this is also one of the most recognized communication and persuasion experts around.
What makes an effective UI design? A skillful designer, the right combination of design elements, or the tool used to create it? Well, the right answer is a combination of all of the above. On one hand, a skillful designer can indeed turn your concept into a sleek and stylish UI design if they have the right information about your app. On the other hand, nobody knows your idea better than you, and the best way to share it for future professional design and development is to visualize it.
A strong product strategy is often neglected because of the absence of any strategic thinking in product teams. What can product managers do to make sure they give their product strategy the attention it warrants? Tanya shares her ideas for nurturing a strong product strategy from this year’s #mtpcon London Product Leadership Forum. It’s about 20 years since Ben Horowitz wrote his now-famous piece “Good Product Manager/Bad Product Manager”.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
It is easier said than done to build the “right features” It is not enough to ask the questions. You have to figure out how to ask the right questions, overcome bias, and build awareness of the effort and solutions. Watch and learn more from product management expert, Mihaela Draghici.
If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-makin
October 23, 2019: It’s my birthday today and as I sit here feeling incredibly grateful for the life I have right now, it compels me to share a few hacks/ resources that helped me get where I am. There are so many great product leaders doing tons of great work that’s available for free ( will list them later in the article ), it’s amazing how much good content is available out there.
With over 20 years of experience in industries ranging from manufacturing to aerospace, to energy, and more, Daniel Elizalde has seen it all. Currently VP, Head of IoT at Ericsson North America and also an IoT instructor at Stanford University, Daniel talks to Randy and Lily about how to gain the skills needed to confidently and efficiently manage any IoT product.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Product builders should aim for lovable, not just viable. Jiaona Zhang (product leader at Dropbox, Airbnb, WeWork and lecturer at Stanford) shares her tactics for building MLPs that win users' hearts.
Buyer perceptions are a dangerous thing. I remember it all too well from my quota-carrying sales days. There were competitive products that solved the same exact problems, and then there were competitive products that didn’t even come close, but their marketing or sales teams did something to convince buyers otherwise. In either case, using technical explanations to convince buyers that our solution was superior or that a competitor was seriously deficient was like splitting hairs.
Originally published on Mind the Product. You just finished your dinner and are ready to head home. You see plenty of Uber drivers around, but the ride-sharing app matches you with a car that’s a whole 10 minutes away. This just can’t make any sense?! In reality, matchmaking is one of the core levers of any marketplace business, and data crunched by product teams at Uber, Airbnb and other established marketplaces has revealed that engineering an optimal marketplace can sometimes defy common sens
Kicking off #mtpcon London 2019, Martin Eriksson reflects on how much the product community has grown and why we build better products together. Here’s a quick recap of his opening speech. ProductTank started nearly 10 years ago because product can be a little bit lonely. Martin wanted to meet other people to work out how to navigate this challenging job, and so it began – with 25 people in the back room of a bar in London.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Product has always encompassed more than just design and engineering. It touches everything in an organization, including sales and customer success (even though we don’t hear as much about the last two). Duncan McCreery of MemberClicks has experience in more customer-facing roles. Today, he’s the company’s chief experience officer. Before that, he was their chief.
John Cutler didn’t start off his career as the product management thinker that he is today. In fact, his transition into the field has been anything but linear. “I spent my 20s playing music in bands and touring around the country.” When not on the road, John was busy adding a laundry list of odd jobs to his resume. At one point, he even created a bartending video game.
Product management is a very broad role?—?you’ll have to speak with customers, lead developers, manage stakeholders, build reports and even be Sometimes I question myself and ask if I’m doing a good job or what am I suppose to do right now. This bothered me a lot and gave me a lot of imposter syndrome. However, I realised that it’s not the fact that I don’t have the skills, it’s the fact that I don’t know what type of product management is required during each stage of the company.
Product Management is an ever-changing field. Recently we have seen the emergence of the Chief Product Officer or CPO. In this ProductTank London talk, Richard Harrison, Managing Director of Xpertise Recruitment takes us through: Trends in product management. What it takes to be a CPO. Future of the CPO. Watch the video to see Richard’s talk in full.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Jason traveled to Paris and spoke with Borja Suarez, a lawyer specializing in intellectual property law working in international environments at Law 21 in Madrid. Borja talks about the different methods of engagement when doing software license compliance work in South America and some of the common themes and approaches. He tells Jason about the importance of finding a solution that works for both sides and shares a great story from Ecuador.
Operating systems and browsers have been learning new accessibility tricks capable of improving our screen-dependant lives. One of the most popular features, dark mode, helps our eyes adapt to low-light environments. Switching between dark to light modes is an incredibly useful feature for airplane pilots, commuters, and other road warriors. While the aesthetics are beautiful, the ability to adapt to ambient lighting can also be mission-critical.
(Including a 4-week crash course for the technical round of a Product Management interview) Product Managers are responsible for what is being built (and when/wh y), and not directly responsible for how it is built. Most product companies have aligned to the view that Product Managers do not necessarily need to have coding experience to perform well in a Product Management role, but they do need to have ‘Technical Fluency’?
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