Gocious Blog

JUNE 15, 2022

Product roadmaps are a great way to keep track of your company's progress towards designing, building, and releasing new products to the market. A product roadmap creates a space where you can set goals, track performance, and make decisions for future development. When you have a plan to look over each product and product line, you'll be able to spot both the success and trouble spots with more insight and metrics to prove it.

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Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. And all that noise can make it impossible to make any decisions, let alone choose the best one. . So, how do you get beyond the distractions to build a roadmap you can defend and align around?

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Product Talk

JUNE 15, 2022

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. – Tweet This.

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Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

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Feedback Software User Testing Customer Feedback Product Research 246

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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

Product Management

Mind the Product

JUNE 13, 2022

In his opening keynote session at #mtpcon SF+Americas 2022 day two, Oji Udezue, Product Lead at Twitter, examines the key elements needed to create impactful product systems that elevate everyone. [.] Read more » The post Product Systems: How to manufacture lightning in a bottle by Oji Udezue appeared first on Mind the Product.

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Intercom, Inc.

JUNE 16, 2022

?. For the past two years, we carried the spirit of Pride amidst a pandemic that swept through the world. We learned to work remotely and tried (and keep trying) to strike a healthy work-life balance and stay connected with our loved ones. We moved events and workshops online due to lockdowns and restrictions – holding learning sessions that covered topics such as the ABCs of LGBT and trans awareness – recorded the experiences and memories of our own LGBTQI+ community, and learned to

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Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.

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Product Research Feedback Software User Friction Customer Experience 246

Mind the Product

JUNE 16, 2022

In this article, we will share some learnings about a widely-perceived problem for product teams: incomplete bug reports. We will also discuss how to improve your reporting workflow to speed up the resolution of bugs. [.] Read more » The post How to speed up your bug reporting workflow: a case study appeared first on Mind the Product.

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The Product Coalition

JUNE 14, 2022

Product managers exist to ensure the right thing gets built in the right way and to be right about the thing — and that means a lot of… Continue reading on Product Coalition ».

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Intercom, Inc.

JUNE 13, 2022

Built for you is back – this time we’re revealing the powerful product updates we released in May! Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more.

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Data Visualization Product Research Reporting Tools Feedback Software 197

UserInterviews

JUNE 17, 2022

The difference between content design and UX writing, how to do research for UX writing, and where UX writers sit in an org.

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Mind the Product

JUNE 14, 2022

airfocus recently invited three industry experts to discuss the use of product OKRs, why they are important and how best to approach using them. In this article, airfocus CEO Malte Schalz summarises the key points discussed, along with some practical tips the experts distilled for getting started with product OKRs. [.] Read more » The post Setting product OKRs properly and use them effectively appeared first on Mind the Product.

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Article Leadership 190

The Product Coalition

JUNE 14, 2022

And the reasons why those matter Continue reading on Product Coalition ».

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Product Manager Product Management Management Management 156

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Great product management starts with great teams. Our free assessment tool reveals where your team excels and uncovers opportunities for growth across six key dimensions: Context, Investigate, Define, Create, Deliver, and Leadership. In just 10 minutes, gain actionable insights that show you exactly where to focus to improve performance, drive outcomes, and strengthen your team in key areas.

Data Visualization

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.

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User Testing Customer Experience Weak Development Team Customer Feedback 194

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Mind the Product

JUNE 17, 2022

In this ProductTank London talk, Lisa Mo Wagner, Product Coach at codecentric AG, dives into the JEDI approach to discovery and delivery. Watch the video to see the talk in full, or read on for an overview of the key points. [.] Read more » The post Jedi discovery and delivery by Lisa Mo Wagner appeared first on Mind the Product.

Product Research 185

Product Research Product Strategy Strategy 185

The Product Coalition

JUNE 11, 2022

Net-zero implementation may be a game-changer for you. “Change is hard, but change is good.”?—?Henry Rollins No one enjoys the pain of change. Change is hard. Yet we continue to think our customers won’t mind changing to use our products. This attitude is less prevalent in the B2C world as they are hyper-aware of and interested in addressing the pain of change.

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Customer Experience User Testing Data Visualization Analytic Tools 145

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Feedback

Intercom, Inc.

JUNE 14, 2022

A sales-qualified lead (SQL) is a prospective customer who has indicated through a series of actions that they have a high probability of converting. Having expressed interest in your product or service and been vetted to ensure they meet the right criteria, a sales-qualified lead is now ready to move into your sales process. . In most cases, prospective customers enter the sales funnel once they’ve performed an action such as visiting your website or following you on social media.

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User Friction Customer Experience Customer Feedback Reference 129

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Mind the Product

JUNE 12, 2022

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. In this Sunday Rewind post, we look back to delving into this methodology, looking at whether Product Managers can find the approach valuable. [.] Read more » The post SUNDAY REWIND: Dual-Track Agile: Why messy leads to innovation appeared first on Mind the Product.

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Agile Development Product Manager Product Management 171

The Product Coalition

JUNE 14, 2022

Aggregation Theory describes how platforms come to dominate the industries in which they compete in a systematic way. Continue reading on Product Coalition ».

Product Manager 139

Product Manager Product Management Management Management 139

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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.

Product Strategy

Nir Eyal

JUNE 13, 2022

Humans have an evolutionary need to be challenged—to feel discomfort. We may not enjoy whatever discomfort we expose ourselves to in the moment—be it a physical, mental, or spiritual hardship—but doing so is key to personal growth and even just plain contentment. However, if we’re to take that first step outside of our comfort zone, we have to get comfortable with being uncomfortable.

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Johanna Rothman

JUNE 13, 2022

In Part 1 , I said that customers need a different kind of roadmap than teams do. Teams need the focusing details now and a way to look forward. But, depending on where your product is in the market, your customers might want or need different information. Let's start there. One thing to remember: you might not need a customer-facing roadmap at all if you release often enough.

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Roadmap Customer Feedback User Testing Customer Experience 118

Mind the Product

JUNE 14, 2022

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. He joins us on the podcast to level up our retro game. [.] Read more » The post Rerun: Using retros to create continuous improvement – Matt Walton on The Product Experience appeared first on Mind the Product.

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Customer Experience Education User Testing Customer Feedback 171

The Product Coalition

JUNE 11, 2022

A 10-step guide to more effective discussions Continue reading on Product Coalition ».

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Leadership Management Management 139

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Data Visualization

Intercom, Inc.

JUNE 14, 2022

Tiered support refers to support models that are organized with multiple levels or tiers of support. These tiers are organized strategically to ensure that the appropriate actions can be taken efficiently and effectively to resolve any customer challenges or concerns. A tiered support customer service model involves creating different levels or “tiers” of support to help you more easily allocate resources, create escalation paths, and give each customer service challenge the right level of atten

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Customer Experience Reference Engineering Information 118

The Product Guy

JUNE 13, 2022

Don’t stop learning and don’t stop being curious! Watch and learn more from product management expert, Mihaela Draghici.

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Product Manager Product Management Management Management 113

Mind the Product

JUNE 13, 2022

Maybe you’re thinking about a change – moving industries, moving from a startup to an enterprise or vice versa, or just looking for somewhere where you can add more value? In this second part of our career special we talk to some product leaders about what they look for when hiring. We also address some [.] Read more » The post Product career special part 2: Making a change appeared first on Mind the Product.

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