Sat.Jun 29, 2019 - Fri.Jul 05, 2019

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Developing your spidey Product sense

BrainMates

Recently, I’ve interviewed folks from the Australian Army, Navy, and Airforce. These people are taught to sense and react to danger before it occurs. They carry out tasks without having to use all of their senses. They have the physical and mental capacity to evaluate and react to danger on the battlefield. They make decisions without having a commander direct their every move.

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The Three True-North Metrics that Your Product and Business Need

The Product Coalition

Imagine finding yourself in an elevator with your CEO or top investor. After a brief hello she lands the big question on you: “How is the product doing?” You have 30 seconds to answer. A simple “all good” won’t cut it?—?you need numbers. Your mind runs through your dashboard. Each metric conveys a part of the picture, but in isolation is not meaningful enough and might confuse the exec.

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Shortcuts to superpowers: What an emerging design pattern tells us about disruption

Intercom, Inc.

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Employee development on purpose

Lead on Purpose

Recently companies have raised their focus on why customer success matters and how to delight increasingly demanding customers. At its core, creating happy customers requires happy employees—the front-line people who interact continually with customers.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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12 Product Management Myths

Alchemer Mobile

The path to success in product management is not a straight line. PMs have diverse backgrounds, ambiguous responsibilities, and varied definitions of what their role includes. “Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

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Customer retention is the new conversion

Intercom, Inc.

The old world SaaS model was basically all about sign up and convert. The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? After all, we don’t buy software these days; we subscribe to it. At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships.

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How new technology is affecting SMBs

Lead on Purpose

Guest post by Cayden Whitmond Now more than ever, the future of business is one shaped by fast-paced innovations to technology and the way that work is done.

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Going from College to Product Manager

The Product Guy

Guest Post by: Magdaline Derosena (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Andrew Hsu]. Transitioning from a young college student to an entry level Business Analyst , the top lesson I learned was how to problem solve effectively. I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned.

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How I Built an app Without Writing a Line of Code

Mind the Product

Once upon a time, if you wanted to create a new app or website and didn’t know how to code, you had few options: hire an expensive agency, scour the web for a decent freelancer, or learn to code. That meant investing a lot of your time or money, often without knowing if it would all be worth it. But nowadays, that’s not the case. What if I told you that you can build almost any type of app or website yourself, without breaking the bank and without writing a single line of code?

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Josh Seiden on why product teams should focus on outcomes over output

Intercom, Inc.

Deciding what your engineers should do next can be a lot like climbing a ladder. On the lowest rung is a problem to be solved. At the top is an impact on the business, a change in the bottom line. But the rungs in between can often be quite flimsy. Instead of trying to jump straight from the theoretical business impact to a directive for your R&D teams, it’s essential to stop for a moment and consider: “What is the desired outcome?

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The Inside Story of How This Startup Turned a 216-Word Pitch Email into a $2.6 Billion Acquisition

First Round Review

Looker went from a single customer to more than 1700, from a small, scrappy team in Santa Cruz to a 700-person company spanning eight offices around the globe. Now on the heels of its acquisition by Google, co-founders Lloyd Tabb and Ben Porterfield, CEO Frank Bien, and first investor Bill Trenchard come together to fill in the details and dig into the lessons learned from Looker's founding story.

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Creating KPIs – Time to Benefit and Pie

The Product Guy

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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When in Product, do as the Romans do

Mind the Product

The Roman legion was one of the best-run organisations of the ancient world, and outright the most successful military unit for the better part of eight centuries. This in itself makes it interesting for some (like myself) as a topic for study, but understandably it’s not for everyone. It is possible however, to learn how better to run a startup, by studying the legion’s organisation and history, simply because there are (not surprisingly) more than a few common challenges when organising a big

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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More deals, less work: how to unlock new efficiencies with sales automation

Intercom, Inc.

Operating a sales organization at any scale involves a lot of tedious, repetitive work. Without sales automation, this work can become a black hole for your sales reps’ time. In their “State of Sales” report, Salesforce found that in an average week, sales reps spend 64% of their time on “non-selling” tasks – everything from entering lead data to manually prioritizing opportunities.

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The Inside Story of How This Startup Turned a 216-Word Pitch Email into a $2.6 Billion Acquisition

First Round Review

Looker went from a single customer to more than 1700, from a small, scrappy team in Santa Cruz to a 700-person company spanning eight offices around the globe. Now on the heels of its acquisition by Google, co-founders Lloyd Tabb and Ben Porterfield, CEO Frank Bien, and first investor Bill Trenchard come together to fill in the details and dig into the lessons learned from Looker's founding story.

Startups 111
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Specializing Product

The Product Guy

The role of product manager continues to evolve. As companies and complexity continue to improve what will that mean for this valuable position? Watch and learn more from product management expert, Tanya Koshy.

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Hedging Your Bets – Lucie McLean on the Product Experience

Mind the Product

Lucie McLean started on mobile products before the launch of the iPhone – she once held a phone for an illustration in a BBC article, and as a result, has some of the most famous hands on the internet. She joined us to talk about some of the things she’s learned from her long career at the BBC (including the Olympics and Children’s products), especially why product managers and hedge fund managers do the same job.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Stop Confusing Habits for Routines: What You Need To Know

Nir Eyal

The post Stop Confusing Habits for Routines: What You Need To Know appeared first on Nir and Far.

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7 Product Management Lessons From Real Product Managers

ProductPlan

With broad, sometimes ambiguous responsibilities and high expectations, the product manager role is constantly evolving. Product managers are continuously learning new things and need to improve themselves (not just the products they manage) on a daily basis. So, we asked real product managers to share their most valuable tips, tricks, and best kept secrets.

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Paul Boag on ‘How to Work Collaboratively on the User Experience’ [VIDEO]

Userzoom

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. In the following video and transcript of his talk at BetterUX London 2019 , Paul discusses the huge benefits of integrating the user experience into the working methodologies of everything that’s going on across any organization.

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ProductTank, the Black Mirror Edition by Amie-Rose Long

Mind the Product

Amie-Rose Long is a contract product manager at NBC Universal Media. In this ProductTank London talk she discusses the answers of three product managers to her question: “Give me your horror stories, spare no gory detail.”. The stories reveal just how much the law of unforeseen consequences and ethical dilemmas can affect the decisions we make – and ultimately the users’ experience.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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The Best Product Management Tools and the Problems they Solve

UserVoice

As a product manager, you probably wear a lot of hats. Strategist. Liaison. Analyst. Salesperson. QA…and those are just the ones you wear before lunch. With the litany of responsibilities on your plate, eliminating inefficiencies becomes an(other) important task. Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges.

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Our 5 Killer Methods to Serve Customer Needs With UX

UX Studio

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Selling in Japan: E-commerce Landscape in Japan 2019

freshtrax

With Japan ranking as the world’s 4th largest e-commerce market following China, the United States, and the United Kingdom, it’s reasonable to gravitate towards Japan as a key market to expand your retail business. Once you decide to sell your products in the Japanese market, one of the first things you need to do is decide whether you will sell via your own website, on a Japanese e-commerce marketplace, or maybe both.

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What Questions Should you ask Your Product Manager Interviewers?

Mind the Product

Smart candidates know they need to prepare thoroughly for their product management interviews. However, most candidates focus their prep exclusively on answering questions and completely overlook the importance of preparing questions to ask their interviewers. In this post, I look at the value of asking great questions, cover a few strong sample questions and suggest some exercises to help you generate your own insightful questions.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

eG Innovations

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. The success of these initiatives is closely tied to ensuring a great user experience for end users as they access their virtual apps and desktops. Given the multitude of components and services that make up the Citrix delivery architecture, administrators constantly face an uphill challenge in measuring performance and knowing what key performance

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Product Love Podcast: Hiten Shah, Co-Founder of FYI and Product Habits

ProductCraft

When I asked Hiten Shah what prepared him to be a founder, he answered, “I don’t know any better.” Hiten credits his career interest to his father, who encouraged him from a young age to consider entrepreneurship. He’s built more than ten different products and has started companies like a marketing consultancy, a podcast advertising.

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Best practices for running remote one-on-ones to improve team trust

Miro

Best practices for running remote one-on-ones to improve team trustOne-on-one meetings are one of the best ways for managers to build a strong rapport with their teams and create a culture of trust. Unlike standups, status reports, and other types of meetings, one-on-ones are more flexible and create dedicated space for a manager to address […].

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