Usersnap

DECEMBER 13, 2022

Every product goes through stages. Like in the Odyssey, there’s a beginning, a middle, and in most cases, an end. However, for products, these stages are related to understanding the problem that you want to solve, how you can approach it, what can be improved and how to stay relevant. We call it the product development life cycle. Knowing where you are, and where you’re going is crucial to setting and achieving goals.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Gainsight

DECEMBER 15, 2022

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of billions of dollars? Why did we believe in crypto scams like FTX? And whoever thought an NFT of a “Bored Ape” would be valued at millions? What were we thinking? On the flip side, we might have some nostalgia for the halcyon days of SaaS when everything was worth 100x ARR, regardless as to business model!

User Testing 52

User Testing Naming Customer Experience Marketing 52

Mind the Product

DECEMBER 13, 2022

Lately it feels like no matter where you look, there’s always someone talking about Product Ops. But few people are asking: Does it actually need to exist? Antonia Landi, Product Operations Leader dives deep into this emerging role. [.] Read more » The post Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function appeared first on Mind the Product.

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Development 168

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Product experience takes into account how your product delivers ideal customer outcomes and the manner in which it eliminates obstacles.

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Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

The Product Coalition

DECEMBER 12, 2022

Ask them what they do, when they do what they do, what challenges are they running to, and how are they solving those challenges today. One of the biggest challenges that business owners or product managers (PM) face is figuring out what their customers want. Too often, we ask customers what they want, instead of asking what they do. Instead of asking customers what they want, ask them what they do.

User Friction 157

User Friction Feedback Software Customer Feedback User Testing 157

dscout People Nerds

DECEMBER 15, 2022

It’s easy to bring up biases and assumptions to government work. But understanding the nature of its bureaucracy is key to success.

Government 98

Government UX 98

The Product Coalition

DECEMBER 12, 2022

Continue reading on Product Coalition ».

Product Manager 119

Product Manager Product Management Management Management 119

The Product Coalition

DECEMBER 13, 2022

Product leader Kristina Philip shares lessons and stories about building software to advance social philanthropy. Continue reading on Product Coalition ».

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Technology Agile Development 130

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Ready to get into it? Let’s get started! TL;DR.

Onboarding KPIs 87

Onboarding KPIs Feedback Software UX Data Visualization 87

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Mind the Product

DECEMBER 11, 2022

This week’s Sunday Rewind takes us back to 2021’s #mtpcon Digital Americas conference and a talk from Twitter’s former head of research Nikkia Reveillac on why emotional intelligence is the key ingredient in the highest performing product development teams. Nikkia starts with a story about the US and Trinidad and Tobago football teams both trying [.

Development 170

Development Product Research 170

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. By Vanessa Bagnato, Director of Product Marketing, Alchemer. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

Data Visualization 130

Data Visualization Outbound Customer Experience Document 130

The Product Coalition

DECEMBER 13, 2022

Have you ever showed up to lead a workshop and found that all the whiteboard markers were dried out? Or nobody brought pens? Or there wasn’t any paper on hand for sketching exercises? With the return of more in-person work comes the return of more in-person workshops, and that means that we facilitators need to be prepared with the right toolkit for live gatherings.

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Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

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Enterprise

Mind the Product

DECEMBER 15, 2022

A retrospective meeting can benefit any team, irrespective of whether you follow Agile or not. This article gives an overview of conducting retrospectives efficiently and can also be applied to our personal lives. [.] Read more » The post Running your retrospective meetings, the right way appeared first on Mind the Product.

Agile 168

Agile Article Product Research Testing 168

Modus Create

DECEMBER 13, 2022

Welcome to Conversations with Chief Innovators, where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the fifth episode, we bring you Mike Denning , Founder and CEO of SecureG. Watch the full episode below. Mike Denning has been steering organizations through tech revolutions since the dawn of the dot-com era. .

Customer Experience 98

Customer Experience Certifications Startups Dashboard 98

The Product Coalition

DECEMBER 13, 2022

There’s a better way. Continue reading on Product Coalition ».

Technology 134

Technology Startups Agile Product Manager 134

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

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Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!

Management

Mind the Product

DECEMBER 12, 2022

In his keynote session at #mtpcon London 2022, Manon Dave talks about his awesome career experiences and how he has kept his work creative, innovative and fun. Watch this video or read on for key highlights from the talk. [.] Read more » The post Keeping product creative, innovative… and fun! by Manon Dave appeared first on Mind the Product.

Product launches 168

Product launches 168

Gocious Blog

DECEMBER 15, 2022

It's no secret that developing products come with many challenges. Some of them are unpredictable, while others can be avoided with better planning and preparations. Issues often arise from internal factors, including miscommunication, information silos, and differing opinions. Some issues occur due to external factors, such as supply shortages or market demands.

Product Manager 97

Product Manager Product Management Management Management 97

The Product Coalition

DECEMBER 10, 2022

As product leaders, we constantly struggle to balance between getting guidance from above and setting the direction ourselves. The CEO, or any of the founders if you are in a startup, seems to rightfully want to set the tone. Or do they? Here are 3 things you want to pay attention to. Photo by Milada Vigerova on Unsplash I love massages. They are so good for both the mind and the body, that I try to get them regularly.

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Vision Consulting Product Research Definition 130

The Product Guy

DECEMBER 11, 2022

Get out of your comfort zone and iterate your process every quarter — always be trying something new. Watch and learn more from product management expert, Amin Bashi.

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Product Manager Product Management Management Management 97

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Strategy

Mind the Product

DECEMBER 13, 2022

New products get tested and brought to market every day across different scales and sectors. What are the most essential go-to-market keys to make a product launch successful? There was no one better to discuss this with than Lea Hickman, Partner at Silicon Valley Product Group who joins us on the podcast to discuss bringing products to market. [.] Read more » The post Bringing products to market – Lea Hickman on The Product Experience appeared first on Mind the Product.

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Marketing Product Research Product launches Testing 165

Gocious Blog

DECEMBER 13, 2022

Product managers need a variety of skills to excel in their positions, including the ability to be organized, creative, punctual, collaborative, and effective communicators. Of all the skills that a Product Manager must exhibit during the product development process, effective communication is the most vital to success. From product ideation to completion, good communication is necessary.

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Product Manager Product Management Management Management 96

The Product Coalition

DECEMBER 13, 2022

In a recent poll, many of my fellow facilitators shared that the most challenging part of designing a workshop lies in picking the right methods and activities to apply, then pacing against them. Hey, I get it! As guides, we want so badly to steer our teams in the right direction and toward the best possible outcomes. It’s our job to get them from A to B, ideally using the best-fit activities to help solve the problem at hand (and without running out of time).

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Workshop User Testing Weak Development Team Customer Experience 128

First Round Review

DECEMBER 14, 2022

Considering moving from BigCo to startup? We crowdsourced a tactical guide for first-time startup job-seekers on how to evaluate career opportunities at early-stage companies.

Crowdsource 94

Crowdsource Startups 94

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Mind the Product

DECEMBER 16, 2022

In this #mtpcon SF+Americas 2022 breakout session, Partho Ghosh, Senior Director of Product, Growth at Hootsuite, looks at why all product management should revolve around growth. Watch this video or read on for key highlights from the talk. [.] Read more » The post All product management should be focused on growth by Partho Ghosh appeared first on Mind the Product.

Product Manager 152

Product Manager Product Management Management Management 152

Userpilot

DECEMBER 15, 2022

What is a feature audit? How does it help product managers and how to carry it out? These are just a handful of the questions we answer in the article. If that’s what you’re after, let’s get right to it! TL;DR. Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Product Research 92

The Product Coalition

DECEMBER 11, 2022

DevOps has been one of the most exciting and talked-about fields over the past decade. If you’re not familiar with the term, DevOps refers to the collaboration between developers and operations people to speed up the process of software delivery by streamlining application lifecycle processes. If you are familiar with the term, it’s probably because you or your company have begun using DevOps processes and tools in your daily work, or because you have plans to do so sometime soon.

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Feedback Software Analytic Tools Data Visualization User Testing 127