Sat.Jul 21, 2018 - Fri.Jul 27, 2018

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How consulting helped me to be a better PM

The Product Coalition

Last year, I made the switch from technology consulting to product management. While they seem pretty different, there are actually a lot of similarities between the two. One of the most crucial being stakeholder management. As a technology consultant, I would move from client to client, spending about 6 months on average with each before moving on to the next.

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Reboot Your Team by Christina Wodtke

Mind the Product

Opening #mtpcon in San Francisco, Christina Wodtke turned our focus to our teams. Among the many jobs product managers perform, team coordinator is often added to the list. This isn’t a job that product managers should have to do, but like many other tasks, “if it ain’t happening, you’ve gotta fix it.” Christina told us how to reboot the team you have, or build a healthy one from the ground up. ?.

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Introverted and a Product Manager

The Product Bistro

One thing that is crucial to success in Product Management is the ability to communicate. A common perception is that you must be an extrovert to be a good communicator. Yet, as a solid introvert, who hates crowds, and large gatherings, I have been quite successful in Product Management. I will admit that it isn’t […].

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How to Spot the Gaps You Inherited

UserVoice

Outline Introduction: Product Management is all about filling gaps Understanding Your New Role The unique character of PM – varied expectations A little due diligence can go a long way You’ll need time to pick out the mismatch between expectations and reality Taking Measure of the People PM is a “people” role first and foremost A company is more than the content of its org chart Knowing.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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What PRD template provides a useful roadmap?

bpma ProductHub

By Daniel Wu’ – An ideal PRD discusses users, shows features in a visual prototype, and includes key hypotheses. Product Requirement Documents (PRDs) are documents product managers use to achieve several important objectives. They (1) create purpose and context for the teams they work with, allowing key stakeholders to feel heard; and (2) clearly communicate the vision.

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The Demo goes badly

The Product Bistro

Every product development project has a crucial milestone, the official demonstration. A recent story about the original iPhone demo at Moscone center in SF, in early 2007 from the point of view of the engineers in the audience is particularly illuminating. Sitting here on Memorial Day, watching Robocop, I realized that the demonstration of the ED 209 was like a lot of my own demonstrations.

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Lessons learned from scaling a team

Intercom, Inc.

If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned most in the past 7 years at Intercom. And it’s usually your fault. What follows are my talk from Intercom’s tour last year and a loosely edited transcript of it. Short on time? Here are five quick takeaways: 1. During the founding stage , the wrong co-founders can cause your company to fail.

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Product Presentations & Demos: How Credibility Boosts Your Win Rate

Product Management University

Product presentations and demos can be the determining factor in winning or losing a sale. In many cases, it comes down to the credibility of the presenter more than the capabilities of the product. From a buyer’s perspective, the psychology goes something like this: “If you can articulate my issues in the exact manner I do, your product must be great at handling them.” Think back to a sale you lost when you clearly had the superior solution, or a sale you won when you clearly

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How to tap Into the Collective Wisdom of a Team

Mind the Product

I’ve always been keen on learning from other people. And one way of doing this is by interviewing professionals and experts and asking them about their experiences. This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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My path into Product Management

The Product Bistro

There are many paths into product management, as Steven Haines says so eloquently in his Product manager’s Desk Reference, most product managers don’t start there. I thought it was time to add in the path I took, that of Applications engineer. Instead of a list of traits and attributes, I will probably go a little […].

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Hello Sydney – a giant leap for Intercom’s remote APAC team

Intercom, Inc.

Working remotely in and of itself is challenging, but growing and moving a remote team into an office brings its own challenges. What’s it like when a team used to working remotely transitions to working together in an office? At Intercom, we are dedicated to offering our unique style of great support to our customers all over the world, all day long.

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Curiosity: The Key to a Great Sales Discovery Meeting

Product Management University

Sometime is pays to just be curious. You’re about to go into a sales discovery meeting with a new prospect. Is your mindset more like salesperson with a quota, or someone that’s looking to create new relationships in your professional network? Results suggests that you’re better off playing the role of someone that’s looking to build his or her network.

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How to Spot the Gaps You Inherited

UserVoice

Outline. Introduction: Product Management is all about filling gaps. Understanding Your New Role. The unique character of PM – varied expectations. A little due diligence can go a long way. You’ll need time to pick out the mismatch between expectations and reality. Taking Measure of the People. PM is a “people” role first and foremost. A company is more than the content of its org chart.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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DAU/MAU is an important metric, but here’s where it fails

Andrew Chen

How DAU/MAU got popular. DAU/MAU has been a popular metric because of Facebook, which popularized the metric. As a result, as they began to talk about it, other consumer apps came to often be judged by the same KPIs. I first encountered DAU/MAU as a ratio during the Facebook Platform days, when it was used to evaluate apps on their platform. This metric was always impressive for Facebook because it’s always been high.

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Baremetrics’ Josh Pigford on launching – and pivoting – quickly

Intercom, Inc.

One of the hardest moments of Josh Pigford’s career came with the surprise news that Baremetrics had just six to eight weeks of runway left. He searched for ways to cut costs. Hard conversations ensued. Faced with the reality that were no options left, Josh had to ask his employees to take a 15% pay cut – and a 30% salary reduction himself. Remarkably, the team stuck around with few exceptions.

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Today’s Product Manager vs. 20 Years Ago | Great Sales Discovery | Avoiding Buyer’s Remorse Acquisitions

Product Management University

The B2B Product Manager Magazine July 2018 is now available. It’s July and that means the second half of the fiscal year is in full swing for many organizations. That usually equates to more focus on hitting your sales numbers. This month we tackle two critical phases of the sales process – discovery and demos – with tips for getting better results on both fronts.

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Here’s How Fortnite ‘Hooked’ Millions

Nir Eyal

Nir’s Note: This guest post is by Patricio O’Gorman, technology consultant and professor at Universidad de Palermo. If you have kids, you’ve likely heard about Fortnite. The wildly popular online battle game has amassed over 125 million players and hosts more than 3 million concurrent players. The game “has brought in more revenue in a […]. The post Here’s How Fortnite ‘Hooked’ Millions appeared first on Nir and Far.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Latest Trends in Product Management

The Product Guy

What will product management look like next year? How about further out? How can I be ready for the future of product management? Check out where product management expert, Alisa Warshawski, sees the field of product management going.

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To bot, or not to bot?

Intercom, Inc.

The challenge with automation is knowing when you’ve gone too far , when you’ve automated to the point of ruining the very thing you sought in the first place: a better customer experience. Chatbots are a prime example of when we couldn’t see the forest for the trees. The failure of bots to gain traction is well-documented. For example, the website Chatbot Fail is a virtual graveyard of chatbots that don’t solve a real problem: Poncho, the short-lived weather app that failed to recall that Googl

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The New Product Manager Persona

Product Management University

How has the product manager persona changed over the past 20 years? The short answer is that most product managers today come into their role from technical backgrounds. 20 years ago most product managers came from customer-facing roles. That shift means that today’s product managers need to work harder at three things to make sure they’re delivering value to the organization.

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Managing Manufactured Products: Preparing to Launch

Mind the Product

In this third post in his series on product management for manufactured products, Dustin Levy looks at how you prepare for launch. You can read his earlier posts here and here. During development you’ve been building prototypes and presenting them to key customers for feedback. Often, these prototypes will demonstrate selected features or subsystems of the final product you intend to launch.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Do Infrastructure Teams Need Product Management?

Mironov Consulting

I’ve been mulling this for a while, recently prompted by thoughts from Josh Robb and Amy Nguyen. Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. That forces an architect or senior developer to manage a range of responsibilities they are not interested in, and perhaps not qualified to handle: sorting conflicting business priorities; internally “selling” the value of architecture

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Tapping into high-intent leads in real time

Intercom, Inc.

We often talk about engaging with visitors on your website, but what happens when you have too many visitors and not enough people to chat with them? How do you make sure you’re talking to the right ones? In this guest post, Alex Ortiz and Hank Taylor of Tray.io , a general automation platform provider of automated API integration tools, explain how they integrated Intercom to their revenue stack and automated workflows across marketing, sales, and support.

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Hardware Companies “Selling” Software

Pragmatic Marketing

Hey hardware companies, WAKE UP!!!! Software companies have much better margins and are a zillion times more profitable. Why is that? If you’re trying to defend hardware companies, you would say, “that’s because software companies have much lower costs.” That’s a true statement. But still … Hardware companies have been absolutely brainwashed into always thinking about costs when they price.

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Honing our Craft at #mtpcon SF 2018

Mind the Product

Another year, another amazing #mtpcon conference! Last week 1,600 passionate product people from 33 countries and 37 states across the US gathered in San Francisco for two days of learning, sharing, and honing our craft. It started with a day of workshops and product leadership discussions before the main event, a day of 10 incredible keynotes from Christina Wodtke, Cindy Alvarez, Leisa Reichelt, Dan Olsen, C Todd Lombardo, Nir Eyal, Mariah Hay, Brant Cooper, Sarah Tavel, and Tom Coates.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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The Top Comms Mistakes Startups Make — And How To Avoid Them

First Round Review

After two decades of comms experience with companies like Eventbrite, Yahoo, Mattel and Nike, Terra Carmichael shares four common PR mistakes and her techniques for sidestepping them.

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What we shipped: 13 new features to drive conversions and enable better conversations

Intercom, Inc.

Intercom enables you to have better conversations with your potential customers and the best conversations of all lead to conversions. We’re focused on helping businesses increase the quality of their conversations and thus the quantity of conversions across marketing, sales and support teams. The value in conversations can be seen in how they help sales teams develop relationships with their leads and push deals over the line, as well as how a conversation allows support teams to work thr

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Hardware Companies “Selling” Software

Pragmatic Marketing

Hey hardware companies, WAKE UP!!!! Software companies have much better margins and are a zillion times more profitable. Why is that? If you’re trying to defend hardware companies, you would say, “that’s because software companies have much lower costs.” That’s a true statement. But still … Hardware companies have been absolutely brainwashed into always thinking about costs when they price.