Roman Pichler
SEPTEMBER 7, 2021
Listen to this article: [link]. Goal-oriented (a.k.a. Outcome-based). Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. Such a roadmap essentially states when a piece of functionality will be delivered. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered.
Mironov Consulting
SEPTEMBER 8, 2021
(this builds on my June difficult discussions post) As good product folks, we know that customers must recognize a problem before they consider buying our solution. Companies that don’t have supply chain issues (or think they don’t) are not in the market for ERP systems. Organizations that don’t think they are hacking targets don’t invest … Selling Problems (and Then Solutions) Instead of Philosophy Read More ».
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The Product Coalition
SEPTEMBER 6, 2021
As Product Managers, it is important for us to start thinking about the measures of success for each initiative upfront. Continue reading on Product Coalition ».
Intercom, Inc.
SEPTEMBER 8, 2021
For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Alchemer Mobile
SEPTEMBER 10, 2021
Mobile surveys are powerful in understanding sentiment, but only if they’re shown at the right place and time within the app, to the right consumer segment. Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. “Surveys are the only qualitative source of info we really have about our customers—they are invaluable.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Coalition
SEPTEMBER 7, 2021
B2B product managers face a lot of challenges that are specific only to the B2B space. Continue reading on Product Coalition ».
Roman Pichler
SEPTEMBER 7, 2021
Listen to this article: [link]. Goal-oriented (a.k.a. Outcome-based). Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. Such a roadmap essentially states when a piece of functionality will be delivered. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered.
ProductCraft
SEPTEMBER 10, 2021
On this episode of Product Love, I sat down with Lawrence Huang, the VP of Product at Cisco Meraki. Cisco Meraki creates technologies to optimize IT experiences, secure locations, and seamlessly connect people, places, and things. Lawrence oversees the product management team, but that also includes an org called “product enablement.” The product enablement team.
Mind the Product
SEPTEMBER 7, 2021
I recently was asked to share some thoughts on how you can cultivate a culture of collaboration across a product organisation where multiple teams are all working on their own products and risk becoming siloed. Whilst teams being independent and able to move fast is a good thing, this can result in different parts of [.] Read more » The post A case study: Cultivating collaboration across large product organisations appeared first on Mind the Product.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
The Product Coalition
SEPTEMBER 6, 2021
Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. Is it a great one? Here are a few points to consider. Photo by Sharon McCutcheon from Pexels When I was 16 years old I used to babysit my neighbors’ kids. They usually went out on Thursdays and always booked with me a few weeks in advance.
Intercom, Inc.
SEPTEMBER 7, 2021
Is your support team craving more involvement in decision making? There are lots of good reasons why you should try to involve your employees in decision making when possible. From improving team morale and satisfaction to getting new perspectives that can drive business growth, giving your team greater visibility and input into decisions that affect their work has benefits for everyone.
Nir Eyal
SEPTEMBER 6, 2021
The post How to Stay on Schedule Even When You Go Off Track appeared first on Nir and Far.
Mind the Product
SEPTEMBER 10, 2021
As a product manager, you don’t want to only see part of something and use that information to make your decisions. In this ProductTank Edinburgh talk, Rita Cervetto, service design lead at Kaluza provides some insights on the benefits of service mapping in product discovery and how this can help you see the bigger picture. Watch [.] Read more » The post Looking at the bigger picture by Rita Cervetto appeared first on Mind the Product.
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Great product management starts with great teams. Our free assessment tool reveals where your team excels and uncovers opportunities for growth across six key dimensions: Context, Investigate, Define, Create, Deliver, and Leadership. In just 10 minutes, gain actionable insights that show you exactly where to focus to improve performance, drive outcomes, and strengthen your team in key areas.
The Product Coalition
SEPTEMBER 8, 2021
Glamorous Grandmas of Instagram?—?A Top Influencer Marketing Trend You Don’t Want To Miss Are you sure you understand what “the old” means? Before answering, just check this list of unbelievably cool Instagram influencers over 60 years old. Source: RODNAE Production on Pexels Life after 60 years old reimagined. It might be adventurous, stylish, and creative.
UserInterviews
SEPTEMBER 8, 2021
A research pro who has led teams at Unilever, Netflix, and DoorDash debunks some of the most common UX research myths he’s come up against.
First Round Review
SEPTEMBER 9, 2021
CEO Tara Viswanathan shares her biggest lessons from the early years of building Rupa Health — including how to pivot your way into the right product and build the winning team.
Mind the Product
SEPTEMBER 6, 2021
The Customer Development framework was developed by Steve Blank as part of the Lean Startup methodology. But what is it? Who’s involved and what are the secrets to success? We spoke to Steve himself to find out. Discover the answers to these questions and some simple dos and don’ts. In brief Customer development uses many [.] Read more » The post A product manager’s guide to customer development appeared first on Mind the Product.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
The Product Coalition
SEPTEMBER 7, 2021
A talking, a lot of talking. But it’s beyond talking😄 Continue reading on Product Coalition ».
Split
SEPTEMBER 7, 2021
The financial services industry is facing a confluence of challenges these days. They must overcome diminishing loyalty and rising competition while also managing rising costs related to compliance, security, and other IT-related investments. The recent pandemic has been a wake-up call for organizations previously reluctant to adopt digital and other scaled service solutions.
Gainsight
SEPTEMBER 8, 2021
Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount.
Mind the Product
SEPTEMBER 8, 2021
In this #mtpcon Digital Americas, sponsored by Fullstory, Agata Bugaj, Fullstory’s VP product, explores the power of Digital Experience Intelligence in creating — and strengthening — the connective tissue between different parts of your organization. Agata provides some sanity-saving ways data can help keep cross-functional teams focused and aligned.
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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
The Product Coalition
SEPTEMBER 9, 2021
How Empowering Our Teams Leads To Our Products Becoming More Valuable Continue reading on Product Coalition ».
CardBoard
SEPTEMBER 7, 2021
What is the Hybrid Work Model –. Over the past year the Hybrid Work Model has become a hot topic at companies across the world. With a new generation of talent flooding the market, they also bring with them a progressive approach to work. Equally, the pandemic has drastically changed the landscape of how teams communicate, connect, and collaborate requiring tools like online whiteboards.
Indicative
SEPTEMBER 9, 2021
The post How to Reduce Churn with In-Depth Customer Retention Analytics appeared first on Indicative.
Mind the Product
SEPTEMBER 5, 2021
Companies are beginning to realise the benefits of diverse teams. However, have product managers caught on to the same trick when connecting with users? In this weeks’ Sunday Rewind, we go all the way back to #mtpengage Hamburg 2018, where product director at Xing, Mirja Bester, shared how she thinks that by making diversity a key [.] Read more » The post SUNDAY REWIND: The world is colorful, so why shouldn’t our users be?
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
The Product Coalition
SEPTEMBER 6, 2021
Artificial intelligence or “AI” is human intelligence possessed by a machine. It needs machine learning and components of AI to work. AI is highly used in many sectors for the management of the work and operating the work more efficiently. AI technology is commonly used in phones, computers, and wearable devices. The application of AI can now be seen in contact lenses.
dscout People Nerds
SEPTEMBER 9, 2021
Working closely with product managers, designers, and developers not only enhances the user experience, but sets the foundation for user research growth.
Userpilot
SEPTEMBER 9, 2021
Here's a sobering truth: an attractive welcome page design can sometimes be the difference between a customer quitting your app on Day 1 or becoming a long-term brand advocate. Your welcome page is the first thing your potential customers see after signing up from your landing page, and, as is the case offline, that first impression matters a lot.
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