How (and Why) to Conduct a Heuristic Evaluation
dscout People Nerds
JUNE 18, 2020
Heuristic evaluations give you insight into the overall experience of your product, and where it falls short. Here’s how you can get started conducting one today.
Sat.Jun 13, 2020 - Fri.Jun 19, 2020
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Hacking Confidence by Janice Fraser
Mind the Product
JUNE 18, 2020
In this Mind the Product APAC talk, Janice Fraser, Partner at Seneca VC, explains what she’s discovered about confidence and reveals how we can all take control of negative thoughts. Watch the talk in full or read on for a detailed overview. Her key points include: What is Confidence? What Helps People to Have Confidence? Inspiring Confidence [.].
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Why user insights are a crucial piece of excellent product roadmaps
ProductBoard
JUNE 16, 2020
As much as we might like to believe otherwise, product ideas don’t spring fully formed from the minds of individual product managers. Developing remarkable products and features—products that truly make a difference in each user’s work and life—is a team effort. Everyone across the organization must work together to understand the most significant issues customers face and share a vision for the.
Remote Agile Transitions
The Product Coalition
JUNE 17, 2020
TL; DR: Remote Agile Transitions We are used to saying the Scrum is a perfect probe for organizations, as it will reliably discover all dysfunctionalities. Since the pandemic has forced many of us to work remotely, this unique capability has been kicked into overdrive regarding remote agile transitions. Here are my top-10 challenges of organizational change that remote Agile has made more urgent to address than ever before. ??
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Teams Need to See Each Other—Eventually
Johanna Rothman
JUNE 17, 2020
We've all heard of big organizations where the top management said, “No need to ever be back in the office. Work from home, as long as you want.” And, the Wall Street Journal has this article, Business Travel Won’t Be Taking Off Soon Amid Coronavirus (you might need to subscribe to see the article). (I find the article rife with other meeting challenges.).
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
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Your First 30 Days as a Product Manager
ProductCraft
JUNE 15, 2020
Congratulations! You have landed a new PM job. It probably took a ton of preparation, multiple informational sessions, and many rounds of interviews to make it here. You are pumped to take the next big steps: meeting new colleagues, broadening your horizons, and making an impact. Be it at a big corporation or a small. Read more » The post Your First 30 Days as a Product Manager appeared first on ProductCraft by Pendo.
How Gousto Unlocks Value With Discovery Teams
Mind the Product
JUNE 16, 2020
At most high-growth startups, engineering time is scarce, and targets are high. If you work on the wrong opportunity for a few months, you run a significant chance of missing your results. So how do you get the maximum amount of value out of a resource-constrained tech team? Product manager Nicolas Hemidy and I put our [.]. Read More. The post How Gousto Unlocks Value With Discovery Teams appeared first on Mind the Product.
B2B Product Manager June 2020
Product Management University
JUNE 18, 2020
The B2B Product Manager Magazine June 2020. This month we bring you a variety of topics given the breadth of priorities we’re all dealing with in this crazy new normal. Minimum viable products, your next job interview, analyzing markets, quantifying the value of your portfolio, creating stickier products and more. We’ve covered them all!
The key to fierce customer loyalty? Your support team.
Intercom, Inc.
JUNE 16, 2020
For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Over the last 10 years, this thinking has come undone. Crowded markets mean companies can no longer assume they are the only, or best, choice. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion.
B2B eCommerce, Self-Service Portals, and PIM Trends for 2024
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In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Architecting an Intuitive and Powerful Offline Experience in Notejoy
Sachin Rekhi
JUNE 15, 2020
Today I'm excited to announce the launch of offline support in Notejoy , our collaborative notes app for individuals and teams. You can now view, edit, and create notes while offline and have it all seamlessly sync whenever you come back online. More importantly, we've also made the overall Notejoy experience much faster by first loading notes from your local device before also checking Notejoy's servers for any changes.
A Guide to Breaking Into Product Management
Mind the Product
JUNE 18, 2020
I’m a product manager with more than 10 years’ experience in digital products, but I wasn’t always in Product. As a former marketer, I wanted to write a guide for professionals aiming to make a successful jump into product management and now I have. In it I cover: Your competition Where to start Landing a [.]. Read More. The post A Guide to Breaking Into Product Management appeared first on Mind the Product.
Travel Apps: 2020 Mobile Customer Engagement Benchmarks
Alchemer Mobile
JUNE 16, 2020
If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. One of the primary locations that travel brands interact with customers is through their mobile apps. Usually, this is the easiest place for customers to quickly make changes to flight reservations and travel plans.
Introducing Scale – expert advice on driving business growth through customer relationships
Intercom, Inc.
JUNE 16, 2020
Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. Too often, when we think about growing our businesses, we focus on the mechanics of growth. How can we drive down our CAC and drive up our LTV? What’s the CTR on our latest customer engagement campaign?
Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Building an Effective Product Feedback Loop
The Product Guy
JUNE 18, 2020
Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error.
Key Experience Indicators for Product Managers by Tomer Sharon
Mind the Product
JUNE 15, 2020
In this ProductTank New York talk, Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, introduces us to Key Experience Indicators (KEIs). The key points of his talk include: Framing Principles The Google HEART framework Actions to take Watch the video to see Tomer’s talk in full. Or read on for [.]. Read More. The post Key Experience Indicators for Product Managers by Tomer Sharon appeared first on Mind the Product.
The Manager’s Guide to Inclusive Leadership — Small Habits That Make a Big Impact
First Round Review
JUNE 18, 2020
Massella Dukuly, Tania Luna, Dr. Vaneeta Sandhu and Vanessa Tanicien (leadership trainers and facilitators at LifeLabs Learning) joined the First Round community for a tactical discussion on how leaders can become anti-racist and inclusive in their daily interactions, building the habits that can help keep this important work centered and sustained.
Kathryn Finney on intersectionality and using your privilege for good
Intercom, Inc.
JUNE 18, 2020
Kathryn Finney is an Author, Futurist, and Entrepreneur. Over the course of a 30 year career her work has won her accolades from across the business world and beyond. She may even be our first guest who has been honoured with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day.” Our chat covers her incredible career, her passion for supporting and investing in others, the nature of intersectionality and some really sound advice for how we all can start
Prepare Now: 2025s Must-Know Trends For Product And Data Leaders
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Never Saying ‘NO’
The Product Guy
JUNE 14, 2020
A lot of times what the customer is asking for is quite valid. But what should you do when it is not? Watch and learn more from product management expert, Amin Bashi.
A Team Is Not a Bonsai Tree by Salma Alam-Naylor
Mind the Product
JUNE 19, 2020
Teams are imperfect and beautiful things, just like us. Salma Alam-Naylor, a Software Development Lead at Code Computerlove, illustrates this in her 2020 MTP Engage Manchester talk, where she draws on her experiences as a tech leader to present a very horticultural metaphor that explores leadership, cultivating empowered teams, and the human condition.
How ‘Gamification’ can be used as a successful product strategy?—?Learnings from success of CRED
The Product Coalition
JUNE 19, 2020
CRED is an Indian startup that simplifies ‘Credit Card Payment’ But what has intrigued me is their successful use of Gamification Continue reading on Product Coalition ».
Announcing Intercom’s new CEO
Intercom, Inc.
JUNE 18, 2020
Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Here are the emails we sent to the company this morning. Eoghan’s email. Friends, Thanks so much for your time at All Hands. Here’s a summary of what was shared.
The 25 Types of Innovation Dominating R&D Today
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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.
How to Level Up Your User Research Career
dscout People Nerds
JUNE 18, 2020
Whether you’re an aspiring researcher looking to cut your teeth, or you’re a seasoned UXR looking for a new challenge, taking these steps to advance your career can get you there.
MTP Prioritised: AMA with Scott Berkun
Mind the Product
JUNE 18, 2020
In this AMA, bestselling author and popular speaker, Scott Berkun, delivered an energetic session that got us all thinking differently about design. Here you can watch it all again, or read on for the overview. Scott’s the author of eight books, including The Dance of The Possible, The Myths of Innovation, Confessions of a Public [.]. Read More.
What is the #1 Resource for Product Ideas?
The Product Coalition
JUNE 15, 2020
80% of product managers say they don’t talk to their customers enough yet they report that their best sources of product ideas are direct customer feedback and market research. A recent survey of 550 product managers by Alpha for the 2020 Product Management Insights Report reveals a gap between where product teams focus their time and where they actually get their best ideas from.
What is the Right Organizational Design to Build a Successful Innovation Pipeline?
Strategyzer
JUNE 15, 2020
In our previous blog, we emphasized the importance of having a Chief Entrepreneur and Ambassador as the top executives dedicated to create and manage new growth in the company. However, having these roles alone does not necessarily mean you will have an effective innovation pipeline. They could end up becoming just figureheads for innovation. This might look good on your organizational chart, but it will not produce real results.
Launching LLM-Based Products: From Concept to Cash in 90 Days
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
The World Needs Human-first CEOs, Not War-time CEOs
Gainsight
JUNE 17, 2020
One of my favorite business books of all time is The Hard Thing About Hard Things. It’s a compendium of stories from current venture capitalist and former CEO Ben Horowitz about his time running companies. What’s so compelling about the book, even six years after its publication, is that it’s built around the principle that there are no easy answers or quick fixes in leadership.
Breaking Into Product – Shaun Russell on The Product Experience
Mind the Product
JUNE 16, 2020
Berlin-based Product Coach Shaun Russell was always destined to work in Product. He co-founded Audiobubble while still in school and gave himself all the responsibilities of a Product Manager years before ever hearing of the title. In the years since he’s put a lot of thought into the development of his practice and has spoken [.]. Read More. The post Breaking Into Product – Shaun Russell on The Product Experience appeared first on Mind the Product.
The Difference: Prototype vs MVP
The Product Coalition
JUNE 14, 2020
Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. Only to find that at launch, nobody wants it. Or you’ve built it completely wrong. Or you could have built something way better if you’d pivoted halfway through.
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