Sat.Dec 03, 2022 - Fri.Dec 09, 2022

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Digital Product Levels and Layers: Two Component Frameworks Product Managers Need To Know

The Product Coalition

Digital products can be broken down into various kinds of layers. Infrastructure, application, and service, which solve customer use cases. Continue reading on Product Coalition ».

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The cargo-cult in product management

Mind the Product

In this guest post, Product Manager, Arfan Ismail, explains why what has worked in one company—even if it worked spectacularly well—may not necessarily work in another one, and employs an example from World War II to help illustrate his point. [.] Read more » The post The cargo-cult in product management appeared first on Mind the Product.

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Product Failure: Why New SaaS Products Fail and How to Avoid it

Userpilot

Why is product failure such a common feature of the SaaS landscape? That’s one of the questions we’re dealing with in the article. We’re also looking at what product managers do to increase the survival chances of their products. TL;DR. We talk about product failure when the product doesn’t meet its objectives or goals. This leads to its eventual death.

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When are Customers the Most and Least Happy? A Data Analysis of Customer Sentiment by Season

Alchemer Mobile

If you’re reading this in December, that means you’re already in the thick of it with holiday campaigns and chaos. But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Leading without Being the Boss: Tips for Product People

Roman Pichler

Listen to the audio version of this article: [link]. The Need for Guidance and the Lack of Transactional Power. Product success is not something you can achieve on your own as a product manager or Scrum product owner. Instead, you rely on the contributions and the support of the key stakeholders , the development team members, and possibly other product people who help you manage a large product.

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Fireside Chat: How Companies Successfully Navigate the Annual Planning Process

ProductPlan

Even the most seasoned product leaders feel the weight of annual planning. Developing a new process may feel hectic for those in a unique position at a company with no annual planning strategy. However, it shouldn’t feel that way. . In the webinar, Team Lead, Customer Support Zach Garfinkel and Principal Product Manager Rachel Wynn discuss annual planning and various approaches. .

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Hypothesis-driven product management

Mind the Product

In this guest post, Saikiran Chandha, CEO and founder of SciSpace provides an overview of hypothesis-design testing and why it is quintessential to building new product features. [.] Read more » The post Hypothesis-driven product management appeared first on Mind the Product.

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What Metrics Measure Customer Satisfaction & 5 Strategies To Drive More Satisfied Customers

Userpilot

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. They are also essential for improving user experience and reducing churn, which makes your product more profitable than ever.

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. He told us things were starting to scale. And just like that, we’re at it again. ChatGPT , OpenAI’s prototype artificial intelligence chatbot, launched last week and it has been making the rounds in the halls of the internet, inspiring amazed react

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Customer Interviews: How to Recruit, What to Ask, and How to Synthesize What You Learn

Product Talk

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. – Tweet This.

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The role of a product manager — Marty Cagan on The Product Experience – Part 2 of 2

Mind the Product

What does a product manager actually do? And what role do they have to play in tech ethics, delivery management, and coaching? This week we go straight back into our conversation with Marty Cagan to find all of the answers by the godfather of product. Okay enough chatting, let's dive straight back in. [.] Read more » The post The role of a product manager — Marty Cagan on The Product Experience – Part 2 of 2 appeared first on Mind the Product.

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Build vs. Buy: When to Buy Software or Build It Yourself

Alchemer Mobile

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. Juggling your company’s immediate needs with long-term goals is always tricky, but when it comes to purchasing a tool to make your team’s lives easier, managers tasked with the decision to build or buy often struggle in what seems to be a comparison of apples to oranges.

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The Product Vibe Holiday Edition

Product Management University

‘Tis the season for giving, and that’s why we’re kicking off this holiday season with a free training seminar on the Customer Outcome Model and how product management, product marketing and sales can use it to meet the flattening economy head on. As usual, this issue is chock-full of best practices that keep current customers paying and new buyers coming!

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Intercom’s product principles: Creating personal products by design

Intercom, Inc.

Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. This is the ninth post in a series exploring our product principles.

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SUNDAY REWIND: Same but different: Launching products at an established company

Mind the Product

In this week’s Sunday Rewind, ProdPad’s former Chief Commercial Officer Liz Love looks at how launching products at an established business differs from a startup launch. She runs through some of the factors that need to be considered: There’s a ready-made customer base, who may be interested in your new product and there are existing [.] Read more » The post SUNDAY REWIND: Same but different: Launching products at an established company appeared first on Mind the Product.

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Build vs. Buy: When to Buy Software or Build It Yourself

Alchemer Mobile

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. . Juggling your company’s immediate needs with long-term goals is always tricky, but when it comes to purchasing a tool to make your team’s lives easier, managers tasked with the decision to build or buy often struggle in what seems to be a comparison of apples to oranges.

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The Silicon Valley Mindset vs. The New York Mindset for Selling Products and Services

The Product Coalition

Image Credits: Generated by Midjourney AI I have worked in both Silicon Valley and Wall Street. I’ve been bitten by both the “build cool s**t” bug and the “make more money” bug. I’ve worn a suit & tie for my job as well as a hoodie & shorts to my workplace. It’s fascinating to explore these contrasting worlds and the different sides of our personalities through the lens of Valley and NYC.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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4 Mental Traps That Kill Productivity

Nir Eyal

Productivity has many enemies: too many meetings, external triggers like interruptions from coworkers, whether virtual or in person, and multitasking the wrong way, to name a few. But more often than not, it’s mental traps that trip us up. The post 4 Mental Traps That Kill Productivity appeared first on Nir and Far.

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Back to school with Matt Walton

Mind the Product

They say the best teachers inspire and show you where to look. It’s this sentiment that led Matt Walton to forge a career as a product leader in edtech, first at digital education platform FutureLearn, and now at a new university in the UK that wants to equip its graduates with the interdisciplinary perspectives and [.] Read more » The post Back to school with Matt Walton appeared first on Mind the Product.

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App Ratings Prompts: When and How to Ask For a Mobile App Rating

Alchemer Mobile

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. He shared his frustration with the usage of ratings prompts and said: “I’ve long considered a public campaign against this particular practice, wherein I’d encourage Daring Fireball readers, whenever they encounter these “Please rate this app” prompts, to go

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Design Decisions With Data: Five Ways To Minimize Risk

The Product Coalition

Why design is a high risk and reward asset and how to make confidence in design decisions using data. Continue reading on Product Coalition ».

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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10 Best Practices to Creating Powerful Sign-up Forms

AB Tasty

Sign-up forms are where business happens, but even the smallest mistake in designing your forms can have huge consequences on your conversions. Here, we cover 10 best practices to designing powerful sign-up forms that convert.

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7 steps of new product development process

Mind the Product

In the last few years, there has been a rise in the amount of companies looking to expand their business and create new products. To create the best products that will find success, you'll need to follow the 7 key steps of new product development. With these steps, you'll be able to envision what your audience is looking for, and bring it to them. Here's what you need to know. [.

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413: The Key to Successful VOC in Agile Teams – with Kristyn Corrigan

Product Innovation Educators

How product managers can go beyond the obvious in VOC. PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. This speaker spoke on The Key to Successful Voice of the Customer (VOC) in Agile Teams. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise and experience power the most recognized and respected innovative companies in the world.

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Don’t Lose Sight of the Person: How To Optimize Customer Experiences

The Product Coalition

According to Tanya Koshy, Fmr VP of Product at UserTesting Continue reading on Product Coalition ».

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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You Have to Pay People for Their Time.

UserInterviews

So you want to recruit without incentives? Too bad—you have to compensate your participants! Here's how to do fair UX research on a shoestring budget.

UX 98
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From opinion-based to evidence-guided product development by Itamar Gilad

Mind the Product

In his keynote session at #mtpcon London 2022, Itamar Gilad, veteran product manager, coach and speaker with over 20 years’ experience at Google and Microsoft, examines how adopting Evidence-Guided Development can result in more reliable and repeatable decisions that empower teams to deliver greater value. Watch this video or read on for key highlights from the talk. [.

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Product Trial Onboarding Process: How to Get Free Trial Users to Convert

Userpilot

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS.