Mind the Product

JANUARY 17, 2023

In this adapted excerpt from his recent book Career Dreams to Career Success: Conversations with a Mentor Sigi Osagie discusses finding your product passion to create product magic. I smiled to myself as I admired the rhythmic flow of her gait, and how she carried herself with the elegance that is so characteristic of many [.] Read more » The post Product managers with passion create product magic appeared first on Mind the Product.

Product Management 179

Product Management Product Manager Management Management 179

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. TL;DR. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Software Review 103

Product Management University

JANUARY 19, 2023

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. In traditional “products first” product management, however, competition for resources and product KPIs result in a less valuable portfolio that becomes more and more dependent on new home-run products to drive growth.

B2B 130

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Product Management University

JANUARY 18, 2023

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

JANUARY 16, 2023

What’s on your bookshelf? Reading is an essential occupation for any product manager who wants to keep learning and developing their skills and stay current. As Fran Lebowitz famously said, “think before you speak, read before you think”. Although it’s a relatively young profession, product management has already spawned some pretty classic reference works.

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Userpilot

JANUARY 17, 2023

A frictionless customer experience ensures your customers stay with you for a long time. But it requires dedication and consistency to achieve a frictionless experience for your users. To help you, we have put together this article with different types of friction, and practical steps to create seamless customer experiences and drive product growth.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software Data Visualization 87

The Product Coalition

JANUARY 15, 2023

Let’s take a look at Porter’s Five Forces framework to analyze how competitive forces impact your product strategy. Continue reading on Product Coalition ».

Product Strategy 121

Product Strategy Strategy Framework Product Manager 121

Product Talk

JANUARY 18, 2023

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

Feedback Software 245

Feedback Software Product Research Customer Experience User Testing 245

Mind the Product

JANUARY 18, 2023

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

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Branding Product Manager Product Management Management 194

Advertisement

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

Data Visualization

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

The Product Guy

JANUARY 15, 2023

It is critical to develop strong relationships with everyone around your product — be the connector between the different areas of the business. Watch and learn more from product management expert, Mihaela Draghici.

Product Management 109

Product Management Product Manager Development Management 109

svpg

JANUARY 16, 2023

Recently my friends at Crisp invited me to participate in a special virtual conference where a set of technology speakers, each with distinctly different points of view, would discuss how teams and companies can best deal with the challenges of complexity. My views on formal process, and how Agile has been taken over by process. The post Principles over Process appeared first on Silicon Valley Product Group.

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Mind the Product

JANUARY 20, 2023

In this digital breakout session at #mtpcon London 2022, Taylor Belchak, Product Operations Lead at Deliveroo, discusses product operations and why they are essential to business success. Watch this video or read on for key highlights from the talk. The emergence of product operations Product operations develop with the business growth. Businesses at their initial [.

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Development 181

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Intercom, Inc.

JANUARY 17, 2023

Designing a product is a balancing act. . At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . “Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Gocious Blog

JANUARY 17, 2023

Global markets are huge drivers of economic growth, contributing to GDP and promoting economic stability within countries across the globe. The ability for corporations to operate in diverse locations allows for better access to resources, opens up new labor markets, and secures new consumer markets in which to sell their goods. In addition, local businesses often rely on trade with foreign suppliers for raw materials and components from which to produce their finished products.

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Presentation Management Management Marketing 98

Product Innovation Educators

JANUARY 16, 2023

Tools for building a more collaborative product team – for product managers. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world. PDMA is the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

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Construction Presentation Engineering Download 93

Mind the Product

JANUARY 19, 2023

Since Mind the Product was founded in 2010, our goal has always remained the same—making product people more successful by creating ways for the community to come together to further our craft. To support this mission, we’re making some changes - as of today, we’re sunsetting our membership program and removing our content paywall to enable wider access to our premium content. [.

Product Manager 181

Product Manager Product Management Management Management 181

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Nir Eyal

JANUARY 16, 2023

People make time for who and what they want, and you should, too. Though the author is unknown, this saying has become an axiom to soothe distraught thoughts. Some use it as reasoning to understand why another person isn’t making time for them. The post People Make Time for What They Want — Rightfully So appeared first on Nir and Far.

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Gocious Blog

JANUARY 19, 2023

There are many resources that a product manager can use daily. A lot of the time PMs will struggle with complicated spreadsheets attempting to organize data, which is not only an added complication for PMs but also for teams as well as stakeholders. However, there are tools that can solve this problem.

Product Management 98

Product Management Product Manager Data Visualization Management 98

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. It provides educational content which leads to increased engagement , conversions, and sales.

Customer Experience 92

Customer Experience Feedback Software Education Customer Feedback 92

Mind the Product

JANUARY 15, 2023

This week’s Sunday Rewind from Lilia Gorbachik looks at the many types of product manager and why it’s important to understand how all these roles can differ when you’re talking to other PMs or looking for a job. It can knock your confidence if you don’t understand the difference, she says: “It appears that you do [.] Read more » The post SUNDAY REWIND: Why you need to know about different product manager types appeared first on Mind the Product.

Product Management 127

Product Management Product Manager Management Management 127

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

First Round Review

JANUARY 19, 2023

Labelbox’s Manu Sharma and Brian Rieger have turned a decade-long friendship into a lasting business partnership, scaling the AI developer tool startup since co-founding it together in 2017. Here, they share small habits that co-founders can rely on to bolster their relationship at any stage — from getting aligned on decision rights to thoughtfully crafting an executive team.

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Startups Development 86

dscout People Nerds

JANUARY 18, 2023

It’s easy to miss out on golden opportunities during generative research without pushing further.

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Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 90

Business of Software Conference

JANUARY 19, 2023

Late in 2006 Mark Daoust, received a call from a good friend and fellow entrepreneur who was considering selling his 8-year-old web hosting website. Just 10 months prior Mark had sold his own profitable website and was looking for a new direction. Quiet Light was founded with this phone call. Fast forward a few years and Quiet Light is now a leading player in the business of selling and buying profitable online businesses and have sold over 600 online businesses with over $300,000,000 in total t

Events 72

Events 72

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Roy Madden

JANUARY 19, 2023

Market Intelligence Keep up with companies and experts attending or hosting events across the web with Feedly’s AI Engine We heard from our market intelligence teams that it’s hard to track the conferences their competitors attend. We are excited to announce our new Leo Model: ‘Participation in an Event’, a machine learning model that flags a company, or expert participating in an event START 30- FREE TRIAL Curious how it works?

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Events Artificial Inteligence Research Software Product Research 67

Modus Create

JANUARY 18, 2023

Created by Point A team in 2021, Jira Product Discovery is a new tool (currently in beta) by Atlassian for product managers. It helps you organize, prioritize, and analyze ideas and provides ways to bring them to life. Product managers and stakeholders can aggregate the idea’s information, context, and value by allowing users to capture insights about their ideas from various sources.

Data Visualization 92

Data Visualization Product Research Product Management Product Manager 92

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Are you ready to dive in? TL;DR. Successful SaaS products satisfy user needs and realize organizational business goals.

Feedback Software 87

Feedback Software Research Software Product Research User Testing 87