Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

svpg

OCTOBER 4, 2022

Even though I have been writing consistently about product now for more than two decades, including a few books, I have thus far managed to avoid using the term “product sense.” That was not an accident. I have always disliked the term, and I especially dislike the implications. But for whatever reason, a lot more. The post Product Sense Demystified appeared first on Silicon Valley Product Group.

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Books Management Management 100

Mind the Product

OCTOBER 4, 2022

In this Guest Post, Nick Chasinov, founder and CEO of Teknicks discusses why product marketers should transition from the funnel model to growth loops. [.] Read more » The post When it comes to product growth, the traditional funnel model is no longer enough appeared first on Mind the Product.

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The Product Coalition

OCTOBER 4, 2022

“The cost of mediocrity is disappointment.” — William Arthur Ward The excitement was palpable. Did I get it? Or would it be a disappointing Christmas? The snow outside was deep. The windows were frosted over. The wood-burning stove was roaring. A beautiful scene, yet all I could think of was that toy. Like the movie A Christmas Story and Ralphie’s quest for a bb gun, I had dropped as many hints as possible — although my ask was less dangerous.

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User Testing Product Research Customer Experience Customer Feedback 146

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Through renewals and expansion, CS boosts the bottom line by driving Net Revenue Retention (NRR)—a critical metric for SaaS organizations. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

Product Talk

OCTOBER 5, 2022

As you start to adopt the continuous discovery habits, it’s easy to get overwhelmed by how much stuff you generate. What do I mean by “stuff”? Opportunity solution trees , experience maps, interview snapshots, interview notes and recordings, story maps , assumption maps, assumption test plans , and results. Inevitably, you might start to wonder, “How should I keep track of all of this stuff?

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Product Research User Testing Reference Customer Experience 227

Mind the Product

OCTOBER 5, 2022

In this week's episode on The Product Experience, Lily and Randy take a trip down memory lane to the best words of wisdom on OKRs from a range of product experts on the podcast. Tune in to listen to actionable insights from Storm Fagan, Todd Olson, Petra Wille, and more! [.] Read more » The post Let’s talk about OKRs – The Product Experience appeared first on Mind the Product.

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UX Studio: Product Management

OCTOBER 7, 2022

When you have an idea in mind, you might feel the urge to create it in one sitting. But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Sure, building an MVP can also feel like a waste of time, but trust us, it’s a proven method in the business world. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform.

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User Testing Research Software Product Research Feedback Software 76

Gainsight

OCTOBER 6, 2022

As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. But we didn’t stop there.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. The insurance industry falls under one of those sectors that are undergoing rapid digital transformation. It is true that the considerable amount of paperwork required in it cannot be executed over digital platforms. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mob

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Data Visualization Development Artificial Inteligence Technical Review 179

Mind the Product

OCTOBER 2, 2022

No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. [.] Read more » The post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.

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User Testing Product Research Development Product Manager 178

Sachin Rekhi

OCTOBER 4, 2022

Video: How Today's Product Builders Find Product/Market Fit. I recently had the opportunity to sit down with Fareed Mosavat, Chief Development Officer at Reforge, for a discussion on how today's product builders find product/market fit. We started by pointing out the shortcomings of the Lean Startup methodology, which remains the most popular approach to finding product/market fit today.

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User Testing Product Marketing Marketing Product Research 148

The Product Guy

OCTOBER 3, 2022

The future of product management may lie in solving the problem of unifying customer feedback from all around the globe. Watch and learn more from product management expert, Don Ross.

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Customer Feedback User Testing Product Manager Product Management 120

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Enterprise

The Product Coalition

OCTOBER 4, 2022

A step-by-step guide on measuring customer behavior at each stage of their product journey Continue reading on Product Coalition ».

Customer Experience 142

Customer Experience User Experience Product Manager Product Management 142

Mind the Product

OCTOBER 7, 2022

This week’s Learnings from London takes us back a couple of years to an online talk from Benedict Evans, an analyst and former partner at Andreessen Horowitz, which fittingly looks at the impact of Covid on tech and at how it’s been the catalyst for explosive acceleration and experimentation. Ben says that today everyone is [.] Read more » The post Learnings from London: Tech and the new normal by Benedict Evans appeared first on Mind the Product.

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Product Manager Product Management Management Management 159

Intercom, Inc.

OCTOBER 6, 2022

We’ve got an update to share. Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition. Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands.

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Vision Customer Experience 118

Roy Madden

OCTOBER 6, 2022

Market Intelligence. Stay on top of new or changing regulations that affect your company. Stay on top of new or changing regulations affecting your company with Feedly’s AI Engine. Our new ‘ Regulatory Changes ’ Machine Learning model allows you to: Track the new laws that are affecting your market Monitor the regulations that are affecting new technologies Keep up with any regulatory and clinical trial developments in the biopharma industry.

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Artificial Inteligence Research Software Product Research Engineering 116

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Management

The Product Coalition

OCTOBER 2, 2022

Becoming a great product manager isn’t about acquiring hard skills. So what makes a great product manager? I remember when I joined an early stage startup and started to develop hard skills. I learned SQL and JavaScript to gain autonomy and engineers’ respect. While I learned the hard skills, the decisions we made weren’t better. We didn’t move faster, nor did the the team respect me more.

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Product Manager Product Management Feedback Software User Testing 139

Mind the Product

OCTOBER 3, 2022

In an ideal world, product management and the rest of the business work together in a spirit of constant cooperation and collaboration. There’s no friction, everyone pulls together and works towards a universally understood common goal, and everyone is listened to and treated with respect – happy days. If that’s your reality – amazing. For [.

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Product Manager Product Management Management Management 151

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. But no matter how isolating a management position can feel, you’re not going through it alone.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Gocious Blog

OCTOBER 4, 2022

Having roadmaps for your product portfolio helps your product managers focus on the bigger strategic goals of your company, but what about the rest of your teams? Are they aware of the goals for the quarter, the year, or five years?

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Roadmap Management Management Product Manager 98

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Strategy

The Product Coalition

OCTOBER 1, 2022

Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.

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Information Development Customer Experience Product Manager 135

ProductPlan

OCTOBER 6, 2022

A blank page, much like the one I’m using to write this article, used to scare me. A new product can feel the same way. There’s nothing to build on and so many more risks. There is a place between nothing and a great product that’s full of uncertainty. Earlier in my career, this was nerve-wracking. Now, after a decade of managing products and advising, I find it exciting.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Intercom, Inc.

OCTOBER 5, 2022

More languages, more efficiency, and more satisfied customers: Welcome to the September edition of Built for You. So much of delivering an incredible customer experience happens behind the scenes. The live chat experience is so effortless for customers that it’s easy to assume it’s the same way for support teams. The truth is, it takes a lot of operational work, data analysis, and support skills to make world-class customer service look easy.

Data Visualization 118

Data Visualization Reporting Tools Customer Experience Messaging 118

Dragonboat

OCTOBER 3, 2022

Executive Summary While simultaneously reading the book, CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, and watching each of Dragonboat’s CPO Series webinars, I made a few valuable connections between how top-performing CEOs handle company resource allocation decisions and what chief product officers (CPO), or any CxO, can learn from […].

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Webinar Books Management Management 98

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

The Product Coalition

OCTOBER 4, 2022

Product development is a pretty complicated process. It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. This might look very straightforward and it probably is but only when the teams are small. The moment teams start getting bigger some common problems start to appear.

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Research Software Product Manager Product Management User Friction 131

UserInterviews

OCTOBER 6, 2022

Incentives accelerate recruiting, thank participants, and help you collect better data with UX research—here’s how to manage them well.

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User Testing UX Management Management 97

Intercom, Inc.

OCTOBER 5, 2022

“The problem we’re trying to solve is…”. That’s a common opening statement at Intercom. Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. Here, Stephen discusses our engineering principle “Start with the problem”. In our ritual Friday afternoon ‘Show and Tells’ people from across the company demo what they’ve been working on, and that’s how they open their presentat

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Reporting Tools Research Software User Testing Customer Experience 118