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UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design.
Even though I have been writing consistently about product now for more than two decades, including a few books, I have thus far managed to avoid using the term “product sense.” That was not an accident. I have always disliked the term, and I especially dislike the implications. But for whatever reason, a lot more. The post Product Sense Demystified appeared first on Silicon Valley Product Group.
In this Guest Post, Nick Chasinov, founder and CEO of Teknicks discusses why product marketers should transition from the funnel model to growth loops. [.] Read more » The post When it comes to product growth, the traditional funnel model is no longer enough appeared first on Mind the Product.
“The cost of mediocrity is disappointment.” — William Arthur Ward The excitement was palpable. Did I get it? Or would it be a disappointing Christmas? The snow outside was deep. The windows were frosted over. The wood-burning stove was roaring. A beautiful scene, yet all I could think of was that toy. Like the movie A Christmas Story and Ralphie’s quest for a bb gun, I had dropped as many hints as possible — although my ask was less dangerous.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Through renewals and expansion, CS boosts the bottom line by driving Net Revenue Retention (NRR)—a critical metric for SaaS organizations. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.
Customer-led product strategy is about designing the best product experience. This article by Alyona Medelyan, Ph.D. CEO and co-founder of Thematic shares how to approach it and how to avoid the common pitfalls. [.] Read more » The post Customer-led product strategy: a guide appeared first on Mind the Product.
Customer-led product strategy is about designing the best product experience. This article by Alyona Medelyan, Ph.D. CEO and co-founder of Thematic shares how to approach it and how to avoid the common pitfalls. [.] Read more » The post Customer-led product strategy: a guide appeared first on Mind the Product.
As you start to adopt the continuous discovery habits, it’s easy to get overwhelmed by how much stuff you generate. What do I mean by “stuff”? Opportunity solution trees , experience maps, interview snapshots, interview notes and recordings, story maps , assumption maps, assumption test plans , and results. Inevitably, you might start to wonder, “How should I keep track of all of this stuff?
In this week's episode on The Product Experience, Lily and Randy take a trip down memory lane to the best words of wisdom on OKRs from a range of product experts on the podcast. Tune in to listen to actionable insights from Storm Fagan, Todd Olson, Petra Wille, and more! [.] Read more » The post Let’s talk about OKRs – The Product Experience appeared first on Mind the Product.
When you have an idea in mind, you might feel the urge to create it in one sitting. But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Sure, building an MVP can also feel like a waste of time, but trust us, it’s a proven method in the business world. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform.
As market conditions shift, the era of growth at all costs has come to an end , and investors now have their eyes on companies that are capable of scaling efficiently. . That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. But we didn’t stop there.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
The future of product management may lie in solving the problem of unifying customer feedback from all around the globe. Watch and learn more from product management expert, Don Ross.
Skills to move from product manager to Chief Product Officer. Today we are talking about the role of CPO, Chief Product Officer, and the skills and capabilities that help you move from product roles to a CPO role. Joining us is Rick Kelly, who is the CPO at Fuel Cycle. They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders.
No one is immune to cognitive biases. Cindy Alvarez, Principle Researcher at Microsoft and Author of Lean Customer Development wanted us to recognize this fact at #mtpcon San Francisco 2018. In this Sunday Rewind, we look back on this talk and what we learned from her keynote. [.] Read more » The post SUNDAY REWIND: No one is immune to cognitive bias appeared first on Mind the Product.
The term insurtech is the merger of insurance and technology. The insurance industry falls under one of those sectors that are undergoing rapid digital transformation. It is true that the considerable amount of paperwork required in it cannot be executed over digital platforms. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mob
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Video: How Today's Product Builders Find Product/Market Fit. I recently had the opportunity to sit down with Fareed Mosavat, Chief Development Officer at Reforge, for a discussion on how today's product builders find product/market fit. We started by pointing out the shortcomings of the Lean Startup methodology, which remains the most popular approach to finding product/market fit today.
We’ve got an update to share. Today, we announced that Eoghan McCabe, Intercom’s chairman, co-founder and former CEO, is returning to lead the company as CEO. Karen Peacock is stepping down as CEO and transitioning to an advisory role to support through the transition. Below is the email that Eoghan sent to the company after sharing the news with employees at All Hands.
This week’s Learnings from London takes us back a couple of years to an online talk from Benedict Evans, an analyst and former partner at Andreessen Horowitz, which fittingly looks at the impact of Covid on tech and at how it’s been the catalyst for explosive acceleration and experimentation. Ben says that today everyone is [.] Read more » The post Learnings from London: Tech and the new normal by Benedict Evans appeared first on Mind the Product.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Market Intelligence. Stay on top of new or changing regulations that affect your company. Stay on top of new or changing regulations affecting your company with Feedly’s AI Engine. Our new ‘ Regulatory Changes ’ Machine Learning model allows you to: Track the new laws that are affecting your market Monitor the regulations that are affecting new technologies Keep up with any regulatory and clinical trial developments in the biopharma industry.
Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. But no matter how isolating a management position can feel, you’re not going through it alone.
In an ideal world, product management and the rest of the business work together in a spirit of constant cooperation and collaboration. There’s no friction, everyone pulls together and works towards a universally understood common goal, and everyone is listened to and treated with respect – happy days. If that’s your reality – amazing. For [.
Becoming a great product manager isn’t about acquiring hard skills. So what makes a great product manager? I remember when I joined an early stage startup and started to develop hard skills. I learned SQL and JavaScript to gain autonomy and engineers’ respect. While I learned the hard skills, the decisions we made weren’t better. We didn’t move faster, nor did the the team respect me more.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
What is data product management? How is it different from product management ? Why is it important? These are just a few questions we’re answering in the article. Intrigued? Let’s get to it! TL;DR. Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning.
More languages, more efficiency, and more satisfied customers: Welcome to the September edition of Built for You. So much of delivering an incredible customer experience happens behind the scenes. The live chat experience is so effortless for customers that it’s easy to assume it’s the same way for support teams. The truth is, it takes a lot of operational work, data analysis, and support skills to make world-class customer service look easy.
Having roadmaps for your product portfolio helps your product managers focus on the bigger strategic goals of your company, but what about the rest of your teams? Are they aware of the goals for the quarter, the year, or five years?
Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Read on to unlock product growth opportunities! TL;DR. Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding c
“The problem we’re trying to solve is…”. That’s a common opening statement at Intercom. Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. Here, Stephen discusses our engineering principle “Start with the problem”. In our ritual Friday afternoon ‘Show and Tells’ people from across the company demo what they’ve been working on, and that’s how they open their presentat
A blank page, much like the one I’m using to write this article, used to scare me. A new product can feel the same way. There’s nothing to build on and so many more risks. There is a place between nothing and a great product that’s full of uncertainty. Earlier in my career, this was nerve-wracking. Now, after a decade of managing products and advising, I find it exciting.
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