Gainsight

JULY 21, 2022

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. . I know what you’re thinking—using data to drive business outcomes, what a novel concept. . But setting the sarcasm aside, there is a big difference between talking about data-driven customer success and actually pulling it off.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Communications 59

Mind the Product

JULY 18, 2022

In celebration of World Product Day tomorrow we thought we should look at what it means to be a global product manager. Think about the many challenges of managing global products – how do you address the differences between users in different regions, for instance? And how do you ensure success? To get some answers, [.] Read more » The post What does it mean to be a global product manager?

Product Management 163

Product Management Product Manager Management Management 163

Product Talk

JULY 20, 2022

At its core, product discovery is a simple concept. By talking to our customers regularly, we can collect insights into their unique problems, needs, and desires (or what I often refer to as “ opportunities ”). We then use these insights to guide the products we build. However, many people worry that it’s more complicated than that. I get a lot of questions about B2B (business to business) vs.

User Testing 253

User Testing Customer Feedback Customer Experience B2C 253

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that. What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through custome

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Download Feedback Software Data Visualization Customer Experience 215

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

The Product Coalition

JULY 19, 2022

Product teams aren’t serving customers to the detriment of their work and the product; they collaborate with customers… Continue reading on Product Coalition ».

Development 160

Development Product Manager Product Management Management 160

svpg

JULY 18, 2022

By now everyone that reads these articles is aware that our industry has entered yet another one of its down cycles. Most of the companies I know of and work with have had at least some level of staff reduction, and have worked to bring down their spend. Some have a sizable war chest because. The post Time To Build appeared first on Silicon Valley Product Group.

Article 138

Article 138

Intercom, Inc.

JULY 20, 2022

At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. We value this familiarity because we understand that the important problems to be solved are the ones that deliver customer or business value.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. The outbreak of the covid-19 pandemic has damaged market landscapes. It means fewer shoppers come to physical stores after the pandemic. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. This circumstance is leading to the emergence of e-commerce marketplaces.

Reporting Tools 151

Reporting Tools Artificial Inteligence Data Visualization Wireless 151

Mind the Product

JULY 21, 2022

Breaking into a product management career when you do not have a technical background can seem intimidating if not impossible. In this article, Ambre Josse dives into what is really behind the best way to embrace a product career if you do not have a technical background. [.] Read more » The post Finding your way in product management without a technical background appeared first on Mind the Product.

Product Management 180

Product Management Product Manager Management Management 180

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Data Visualization

Nir Eyal

JULY 18, 2022

Our baseline dissatisfaction is what motivates us, but we must harness it correctly. Do you often experience a strange malaise, that feeling of blah-ness you can’t quite explain? The good news is you’re not alone. You may be surprised to learn that, although people don’t often admit it, everyone’s default state is dissatisfaction; it’s how we evolved.

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Intercom, Inc.

JULY 19, 2022

At Intercom, we obsess about our customers’ success. . We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value. To ensure we build the fullest picture of our customers and their needs, we created a new function called RAD (research, analytics, and data science) about 18 mon

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

The Product Coalition

JULY 16, 2022

“The wise man doesn’t give the right answers; he poses the right questions.”?—?Clause Levi-Strauss There I sat in a sterile office conference room, long before the days’ Google and We Work forced creativity into the workplace, stumped. The CFO of our division just asked me, a new management trainee, why I thought the company was pursuing the strategy he laid out.

Product Strategy 148

Product Strategy Strategy Product Research Research Software 148

Mind the Product

JULY 22, 2022

In this #mtpcon SF+Americas 2022 Spotlight session, sponsored by Pendo, Christine Itwaru, Senior Director of Product Operations, and Rick Kadlac, Lead Product Operations Systems Manager, look at how to rethink delivery with product operations. [.] Read more » The post Rethinking delivery with product ops in the age of product appeared first on Mind the Product.

Analytic Tools 168

Analytic Tools Management Management Product Manager 168

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. I want to set up the topic for us a bit. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. Examples include the glue that made 3M’s Post-it-Notes possible 7 years after the glue was invented, an electric actuator Caterpillar invented that went unused

Research Software 108

Research Software Feedback Software User Testing Marketing 108

Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . Whenever a company collects data on a customer – whether it’s in a point of sale (POS) or customer relationship management (CRM) system, a website or social media interaction, an email or customer service communication, or any other channel – all that information can be aggregated and stored in a customer data platform (CDP). .

Analytic Tools 118

Analytic Tools Data Visualization User Testing Customer Experience 118

The Product Coalition

JULY 17, 2022

95% of people “think” they are self-aware, while only 10–15% genuinely are self-aware. Continue reading on Product Coalition ».

Product Management 152

Product Management Product Manager Management Management 152

Mind the Product

JULY 17, 2022

In this Sunday Rewind post, we look back to when Martin Eriksson provided a bit of background into the history and evolution of product management. [.] Read more » The post SUNDAY REWIND: The history and evolution of product management appeared first on Mind the Product.

Product Management 145

Product Management Product Manager Management Management 145

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

The Product Guy

JULY 17, 2022

As a manager of product managers, number one, be sure to set clear goals. Watch and learn more from product management expert, Meghan Nesta.

Product Management 103

Product Management Product Manager Management Management 103

UserInterviews

JULY 21, 2022

You can’t be “customer obsessed” without customer insights. An insights pro explains how to establish a continuous research practice and make the most of your data.

Customer Feedback 105

Customer Feedback Data Visualization User Testing Roadmap 105

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. While frameworks don’t necessarily cover every aspect of being a good product manager, they provide guidance on how to approach problems and make decisions.

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Framework Product Research User Testing Feedback Software 135

Mind the Product

JULY 19, 2022

April Yang is a Product Manager at Mozart Data. She has been working in product for three years and previously worked at Sote Logistics. Here’s how she got her job in product at her previous organisation. [.] Read more » The post How I got my job in product – April Yang appeared first on Mind the Product.

Product Management 120

Product Management Product Manager Management Management 120

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Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

Framework

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. With the rapid growth of technology, each year brings with it new trends. Let’s go over the ones for 2022 and how they will influence your product. TL;DR. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies.

Feedback Software 104

Feedback Software UX User Testing Embedded Analytics 104

ProductBoard

JULY 21, 2022

At Productboard, our engineering career ladder contains two manager titles: manager and senior manager – and we’re hiring for both. But what are the differences between the two roles, and what skills and experience would you need to be a great fit for either one? Read on to find out. It’s all about impact Before we focus on the differences between an engineering manager and a senior engineering.

Engineering 98

Engineering Management Management 98

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding. Furthermore and according to Wyzowl , 86% of users say they’d be more likely to stay loyal to a business that invests in onboarding content and experience.

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Framework Research Software Customer Experience User Testing 131

Gocious Blog

JULY 19, 2022

The day-to-day experiences of product management roles have similarities between industries. There needs to be a product vision established, a development plan laid out, and a strategy to manage it all must be created.

Product Management 98

Product Management Product Manager Vision Management 98

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

TryMyUI

JULY 20, 2022

User experience is the concept of gauging the satisfaction or frustration of your users while they interact with your product/service. Optimizing the user’s experience throughout their journey is one of the best ways to improve your brand image and secure lasting engagement. Before you can improve your offering, you must develop a deep understanding of where you can improve their experience.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

ProductBoard

JULY 20, 2022

Product roadmaps are an invaluable tool – not only for product managers, but every stakeholder involved in bringing a product to market. They are a statement of intent, providing clarity around your product plan and guiding you toward your product vision. Without one, your organization may find itself on the wrong path. That said, building a product roadmap is full of challenges.

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Roadmap Vision Product Management Product Manager 98

The Product Coalition

JULY 20, 2022

Reading books is nice, but what about learning while actually having fun? I love playing games: tabletop, computer, console, mobile; it doesn’t matter the media. As long as I’m able to think through a challenge and be rewarded for that with a victory, I’m in. Gaming so much for basically my entire life has definitely had some major impacts on my upbringing, including professionally.

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Feedback Software Product Research Product Management Product Manager 130