Sat.Sep 10, 2022 - Fri.Sep 16, 2022

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Product Differentiation in SaaS: How to Make a Difference as a Product Manager

Userpilot

What’s product differentiation? What are its benefits? What differentiation strategies can a product manager use to make the product stand out in a saturated market? These are just some of the questions we’re answering in the article! If you’d like to learn more, grab a beverage of your choice, find a comfy seat, and let’s jump in!

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Your Product Might Not Be “The Product”

The Product Coalition

Warning! ? I don’t mean to confuse you… but maybe I do ??. I want to ask you, is your product really “the product?”. I don’t mean “is your product the right product?”. Nah that’s a topic for another day. “Is this playing?” This was exactly my facial expression when I stumbled on this video. It’s exactly week 1 of Digital Product Management: Modern Fundamentals a product management course by Alex Cowan of the University of Virginia.

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Prioritising customer needs with Dan Olsen

Mind the Product

In this keynote session at #mtpcon SF+Americas 2022, Dan Olsen, author of The Lean Product Playbook shares the importance versus satisfaction framework, and demonstrates how spending time understanding problems, rather than offering solutions, results in better products. [.] Read more » The post Prioritising customer needs with Dan Olsen appeared first on Mind the Product.

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Expansion is not sold. It’s earned.

Gainsight

Data tell a story in customer success. . When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need to improve. They can even tell you when a customer is optimally ready for expansions, upsells, and cross-sells. Data provides the trigger for your Customer Success organization to execute on those opportunity.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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It’s Never Black or White

The Product Coalition

As product leaders, we need to make so many decisions. Moreover, these decisions are hardly ever straightforward or simple. Here are a few techniques to help you decide nonetheless. Photo by George Becker on Pexels When I first chatted with Arik, the person who was about to become my husband less than 2 years later, he felt I was interviewing him for a job.

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My Product Strategy Model

Roman Pichler

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. The Model. An effective product strategy is key to successfully create, enhance, and manage a product. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing.

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Emojis mean business: The characters transforming business messaging

Intercom, Inc.

A slight raise of the eyebrow, folded arms, an inviting smile – face-to-face conversations are a lot more than a simple exchange of words. When people talk, the majority of what is being communicated isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice that help us clarify the intention of the speaker and give us a bit more context into the conversation.

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How to Calculate the Value of Your Retention Improvements

The Product Coalition

Calculating the return on investment (ROI) of improvements to retention can seem like a daunting or complex task. But, finding a simple way to articulate your ROI will make it easier for your team and management to understand, and will ultimately drive a better decision about the value of the improvements. The following formula is useful for determining whether to invest in a major new initiative, as well as giving you an outline of how much you can afford to invest.

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SUNDAY REWIND: Top tips for negotiating with stakeholders

Mind the Product

In this Sunday Rewind, Edward Scorcher, Chief Operating Officer of Agility in Mind delves into his favourite tips for negotiating with your stakeholders. [.] Read more » The post SUNDAY REWIND: Top tips for negotiating with stakeholders appeared first on Mind the Product.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Pledge To Customers

svpg

An Empowered Product Team’s Pledge To Customers As a company moves from sales-driven feature teams to empowered product teams, there are some fairly significant changes to how the product teams need to interact with customers. Most of those changes are not directly visible to the customers, as they involve how product teams do their daily. The post Pledge To Customers appeared first on Silicon Valley Product Group.

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Before Becoming Product

The Product Guy

Product Managers can often start out stronger if they come from another field first. Watch and learn more from product management expert, Benny Reich.

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Deeply Understanding the Customer: How to Use Feedback to Enhance Your Product Intuition

The Product Coalition

As Product Managers, we make decisions every day. It’s the core of our job. We have many mental models, frameworks, processes, and tools to help us make better decisions, but in the end, no matter which technique we choose to use to make these decisions, what is fundamental are two things: 1. How we better understand our objective, and 2. Our context and how we communicate these decisions.

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Learnings from London: Critical thinking for product teams by Teresa Torres

Mind the Product

This week on our Learnings from London series, we go back to #mtpcon London 2017 to this illuminating talk by Teresa Torres. She shares a visual aid to help you focus your team’s energies and improve critical thinking. [.] Read more » The post Learnings from London: Critical thinking for product teams by Teresa Torres appeared first on Mind the Product.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Create More Management Ease with Continuous Flow and Lower WIP: Aging First

Johanna Rothman

Most managers I see feel a ton of pressure for delivery. The managers need to “deliver” more projects, products, and features. That pressure rolls down to the teams. Too often, the team hears, “Can you just do a little more?” That often leads to the so-called “quiet quitting” problem. The problem isn't quiet quitting.

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400: Product Mastery Now Community – with Chad McAllister

Product Innovation Educators

Three levers to create products customers love. I start episodes by saying, “ I’m so glad to be part of your journey towards product mastery so you can better develop products customers love.” Today I want to dig into that journey in detail. As a listener of this podcast, your journey in some way involves developing and managing products.

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There Is No One-Size-Fits-All: Ways to Apply Cloud eCommerce Solutions

The Product Coalition

Cloud eCommerce refers to the remote network practice of servers to use applications, store, and process data via the Internet. Let’s explore the technology. Have you switched to shopping for groceries and other suppliers on your mobile devices? Online shopping has transformed brick-and-mortar stores for various reasons. This shift in consumer shopping behavior has created opportunities for retailers to build their online platforms to drive sales and growth. eCommerce will benefit from cloud com

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Rerun: Building communities that work – Emily Webber on The Product Experience

Mind the Product

It can be tough, even at the best of times, to remain engaged at work – to find a community of people to share with and learn from. Emily Webber’s seen this in action and has started (and nurtured) successful communities both at work and at home. In this rerun podcast episode, she joined Lily and Randy to go deeper into how to build great communities with remote teams. [.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Backlog recognized as Software Advice frontrunner in 2022

Nulab

What better way to wrap up the summer than with some exciting news and a round of thanks to our loyal users? The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. Software Advice, a Gartner company, is a leading provider of advisory research for businesses navigating their software-buying journey.

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Roadmap prioritization is critical to realizing your product vision — here’s how to make it a reality

ProductBoard

Organizations need a clear line of sight into their strategy for success, and roadmaps play a pivotal part in the product development and delivery processes. A strong roadmap can offer: Transparency into the most important areas of focus that will contribute to business goals Asynchronous communication between teams to help them prioritize A clear statement of intent — documenting a path to.

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Promoting Services for Results: Three Types of Affiliate Marketing

The Product Coalition

Smart entrepreneurs running a thriving business understand there’s perpetually a lot they will do to form that business to grow. A technique of taking things to the following level is by finding an alternate stream of financial gain. Affiliate marketing is a method by wherever publishers earn a commission by promoting a product or service created by another merchant or publicist.

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Framework for Problem-Solving: 5 Best Examples for Product Teams

Userpilot

What is a framework for problem-solving? And how can product managers use them to tackle the challenges they face? If you are after the answers to these questions, we’ve got you covered! We also look at examples of different frameworks and the main steps in the problem-solving process. Are you ready to dive in? TL;DR. A framework for problem-solving allows product teams to find the causes of the problems and generate solutions in an organized way.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Designing a Better UX Research Review Meeting: Lessons from the Design Research Team at Klayvio

UserInterviews

Better feedback = better results. Klaviyo’s Design Research Lead shares an inspired process for getting more value from research share outs.

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They’re back! 5 more dangerous animals of product management

ProductBoard

A special thanks to Dean Peters for collaborating with us on this project! It’s a jungle out there for product managers. So much of a jungle, in fact, that back in 2021, we compiled a list of the dangerous animals of product management. These are the stakeholders and situations that—if left untamed—can get in the way of your product plans.

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“Product Development Frameworks” aren’t helpful. Here’s something that is.

The Product Coalition

Here are some easy to follow, immediately usable steps to get you releasing products that your company and customers love! Continue reading on Product Coalition ».

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Customer Intelligence in SaaS: How To Collect Customer Intelligence Data and Improve Loyalty?

Userpilot

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Want to learn how to collect and act on customer intelligence data?

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Best Productivity Tools: 6 That Stuck With Me

Nir Eyal

Since writing Indistractable, I’m often asked what tools and apps I personally use to get the most out of my day. But after years of research into the psychology of productivity, focus, and the causes of distraction, I’ve learned that there is no one magic tool. Rather, the best tool is the one you’ll actually use,which is why I only rely on just a few to be at my best.

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Product or playground — which bet would you make?

ProductBoard

Product bets are not easy to assess — it is estimated $35 billion is bet each year on unused products or features; however, there are some great processes and tools that you can use to improve the odds and increase return on investment. At Productbox, a product innovation studio, we guide our clients on how to make these difficult bets all the time.

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Why “Techsplaining” is a Bad Idea for System Admins

Modus Create

If you are looking for an “insert tab A into slot B” technical article… Sorry. This isn’t that but it’s still important for any Atlassian administrator. The technical world is rife with tediously detailed articles. Too often, they leave out the human aspect. To that end, this treatise focuses on the real reason we do what we do for a living, and how we might best approach it.