Sat.Oct 08, 2022 - Fri.Oct 14, 2022

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What is Product NPS and Why Should Product Managers Care?

Userpilot

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? These are the questions we’re exploring in the article. We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Without much ado, let’s dive in!

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Hick’s Law – Keep it simple and straightforward

Mind the Product

If you're a product manager or a designer, you've probably heard the phrase "Keep it simple and straightforward." But do you know where this advice comes from? Or why is it so important to design? The answer is Hick's Law, which can help guide your decisions on design. [.] Read more » The post Hick’s Law – Keep it simple and straightforward appeared first on Mind the Product.

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Customer Success Teams, It’s Time to Take Credit for Expansion Revenue

Gainsight

This story originally appeared in DestinationCRM. The practice of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. This is a huge change from when pipeline was purely the marketing or sales team’s domain.

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What Boy Bands Taught Me About Product Management

The Product Coalition

I grew up in the 90s, naturally, I was enamoured with boy bands. No one meant for these bops to be product lessons, but… Continue reading on Product Coalition ».

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How to Keep Users Coming Back With Engagement Loops

Userpilot

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. And how is it an extension of your marketing team?

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Meaningful Product Visions: What Product People Need to Know

The Product Coalition

Good teams have a compelling​ product vision that they pursue with a missionary‐like passion. Continue reading on Product Coalition ».

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Hope for the Fusionist in Digital Product Engineering

The Product Coalition

A perspective in favor of strong generalists, multipotentialites, and creative polymaths in digital product engineering Digital composition art by the author. The way we conduct business, analyze the market for strategic value, and ultimately how companies hire specific sets of skills is shifting in the growing field of digital product engineering. It’s been happening for a while now, but the mainstream market is starting to get the hint.

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5 Tips for CPOs to Nail Your Board Presentation

Dragonboat

There comes a time in every chief product officer’s executive life, when she is asked to interact with the board. Shelley Perry, CEO and founder of Scalelogix Ventures, multiple-time board director, and former chief product officer (CPO), joined Dragonboat’s CPO Series to talk about why new CPOs should adopt a board practice to be ready […]. The post 5 Tips for CPOs to Nail Your Board Presentation appeared first on Dragonboat - Responsive PPM.

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Career Success Tips from Leading Women in Product

Product Management Today Submitted Articles

Are you a woman in product looking to develop your career, hone your skills, learn from experts, and become more successful in the industry? We’ve got you covered.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Seven key takeaways from #mtpcon London+EMEA: Day 2

Mind the Product

Day two of #mtpcon London was jam-packed with a plethora of inspirational product talks, from making better product decisions to artificial intelligence. Read on for seven key takeaways! [.] Read more » The post Seven key takeaways from #mtpcon London+EMEA: Day 2 appeared first on Mind the Product.

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Announcing even more ways to support your customers: Here’s what’s new at Intercom

Intercom, Inc.

Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. At Intercom, we’re committed to building a product that enables businesses to offer a world-class, personalized customer experience. As the world of customer support evolves, our product evolves alongside it. . Today at New at Intercom, our fall product launch event, we unveiled a host of exciting new products and features to help you and your team to build deeper

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Run a Successful Early Access Program

The Product Coalition

Develop quietly, release often, and wait for the big reveal…keep the big marketing launch under wraps, but show your new product/version… Continue reading on Product Coalition ».

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How to Manage, Scale, and Improve Your Customer Education Content (with insights from Heap)

Product Management Today Submitted Articles

We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Making the leap from IC to Manager – Melika Hope on The Product Experience

Mind the Product

What makes a great manager and what are the most important factors in making the leap to leading a team? In this weeks' podcast episode, Lily and Randy were joined by the amazing Melike Hope, Product Director at Twitter, to talk all about managing people and scaling your career. [.] Read more » The post Making the leap from IC to Manager – Melika Hope on The Product Experience appeared first on Mind the Product.

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New at Intercom: Unlocking in-product messaging

Intercom, Inc.

?. At Intercom, we believe that in-product messaging will become the primary customer communication channel. Not only is it the only channel you have full control over, but it’s the best place to quickly sort out issues and share information with your customers in a swift, non-disruptive way. After all, if you’re trying to engage your customer or persuade them to take an action, the best and easiest place to do that is when they’re in the product itself – not a few hours or days late

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Pre-Product Market Fit: Ten Great Books for Product People

The Product Coalition

Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Time goes by, runway decreases. Eventually they run out of cash and shut down. If only books on product management had labels that say “pre-PMF” or “post-PMF”. Here are 10 great product books on pre-product market fit (pre-PMF)! ?? 1. Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum.

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Fintech Fraud DAO Is Helping Companies And Operators Detect Fraud Faster -

Product Management Today Submitted Articles

One of the most prevalent and pernicious issues in consumer fintech over the past decade has been the amount of fraud. Nearly every company suffers from significant fraud issues and, over time, many of them have figured out creative ways to mitigate it.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Learnings from London: Mastering the art of the big bet by Alice Newton Rex

Mind the Product

This final look back at some of the stand-out talks from #mtpcon London takes us back to last year and a talk from WhatsApp Product Director Alice Newton Rex on the common trends adopted by those who’ve found success making big product bets. [.] Read more » The post Learnings from London: Mastering the art of the big bet by Alice Newton Rex appeared first on Mind the Product.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retenti

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My Single Best Career Advice To Get Promoted

The Product Coalition

By a product manager turned product leader Continue reading on Product Coalition ».

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Importance of Software Architecture in Product Development - Kovair Blog

Product Management Today Submitted Articles

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Five key takeaways from #mtpcon London+EMEA: Day 1

Mind the Product

Today kicked off our tenth #mtpcon London! Throughout the first digital day, over 1,000 product managers were inundated with engaging sessions and inspirational talks from the comfort of their homes and offices. Here are five key lessons that we learned as day one draws to a close. [.] Read more » The post Five key takeaways from #mtpcon London+EMEA: Day 1 appeared first on Mind the Product.

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Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Intercom, Inc.

Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. .

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API Opportunity for Enterprise

The Product Coalition

Market research, trends, and data indicates that APIs are one of the most strategically important areas of technology. APIs are the dominant communication and integration technology and this is only going to grow, if not explode. This article looks at selected research, trends, and data points that support this view. APIs: the majority of internet traffic and fastest growing The view that APIs currently power most interactions is backed up by the data.

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4 Reasons Generalists Make Effective PMs

Product Management Today Submitted Articles

“It’s hard to transition into Product Management… If you had a technical background, then you’d have a better shot at becoming a PM.” These are claims many product-curious professionals are met with when they express interest in the field. Could we get any less inspiring as a tech industry?

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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SUNDAY REWIND – How to get things done: Raise your organisational awareness by Kate Leto

Mind the Product

This Sunday Rewind from Kate Leto takes us back a few years to examine organisational awareness, which she describes as a product leader’s ability to manoeuvre the complex human networks and patterns of influence, values, emotions and power that make up an organisation’s operating system. Someone with high organisational awareness can, says Kate: Make more [.

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405: Create serial innovation product teams – with Abbie Griffin, PhD, and Carmel Dibner

Product Innovation Educators

How product managers can support serial innovators. Today we are talking about being a serial innovator and how that can greatly improve the innovation results of an organization. Joining us is Dr. Abbie Griffin, who holds the Royal L. Garff Presidential Chair in Marketing at the David Eccles School of Business at the University of Utah. She began her career in chemical engineering at Polaroid, went on to do product commercialization at Corning Glass, and later became a university professor afte

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How Web3 Will Bring Paradigm Shifts In Edtech

The Product Coalition

Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if we truly live in a knowledge economy. While the current model may work for only 7% of the population, we need models that apply to the 93%. New models of education, based on the decentralized power and flexibility of web3, are now possible.