Userpilot
OCTOBER 10, 2022
If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? These are the questions we’re exploring in the article. We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Without much ado, let’s dive in!
Mind the Product
OCTOBER 13, 2022
If you're a product manager or a designer, you've probably heard the phrase "Keep it simple and straightforward." But do you know where this advice comes from? Or why is it so important to design? The answer is Hick's Law, which can help guide your decisions on design. [.] Read more » The post Hick’s Law – Keep it simple and straightforward appeared first on Mind the Product.
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Gainsight
OCTOBER 12, 2022
This story originally appeared in DestinationCRM. The practice of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. This is a huge change from when pipeline was purely the marketing or sales team’s domain.
The Product Coalition
OCTOBER 13, 2022
I grew up in the 90s, naturally, I was enamoured with boy bands. No one meant for these bops to be product lessons, but… Continue reading on Product Coalition ».
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Userpilot
OCTOBER 11, 2022
Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. And how is it an extension of your marketing team?
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Coalition
OCTOBER 13, 2022
Good teams have a compelling product vision that they pursue with a missionary‐like passion. Continue reading on Product Coalition ».
The Product Coalition
OCTOBER 11, 2022
A perspective in favor of strong generalists, multipotentialites, and creative polymaths in digital product engineering Digital composition art by the author. The way we conduct business, analyze the market for strategic value, and ultimately how companies hire specific sets of skills is shifting in the growing field of digital product engineering. It’s been happening for a while now, but the mainstream market is starting to get the hint.
Dragonboat
OCTOBER 10, 2022
There comes a time in every chief product officer’s executive life, when she is asked to interact with the board. Shelley Perry, CEO and founder of Scalelogix Ventures, multiple-time board director, and former chief product officer (CPO), joined Dragonboat’s CPO Series to talk about why new CPOs should adopt a board practice to be ready […]. The post 5 Tips for CPOs to Nail Your Board Presentation appeared first on Dragonboat - Responsive PPM.
Product Innovation Educators
OCTOBER 10, 2022
How product managers can support serial innovators. Today we are talking about being a serial innovator and how that can greatly improve the innovation results of an organization. Joining us is Dr. Abbie Griffin, who holds the Royal L. Garff Presidential Chair in Marketing at the David Eccles School of Business at the University of Utah. She began her career in chemical engineering at Polaroid, went on to do product commercialization at Corning Glass, and later became a university professor afte
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Mind the Product
OCTOBER 11, 2022
What makes a great manager and what are the most important factors in making the leap to leading a team? In this weeks' podcast episode, Lily and Randy were joined by the amazing Melike Hope, Product Director at Twitter, to talk all about managing people and scaling your career. [.] Read more » The post Making the leap from IC to Manager – Melika Hope on The Product Experience appeared first on Mind the Product.
The Product Coalition
OCTOBER 10, 2022
By a product manager turned product leader Continue reading on Product Coalition ».
Intercom, Inc.
OCTOBER 12, 2022
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. At Intercom, we’re committed to building a product that enables businesses to offer a world-class, personalized customer experience. As the world of customer support evolves, our product evolves alongside it. . Today at New at Intercom, our fall product launch event, we unveiled a host of exciting new products and features to help you and your team to build deeper
Nir Eyal
OCTOBER 10, 2022
I once tried a digital detox. It failed miserably. When I realized I was distracted during quality time with my daughter, I blamed my smartphone and made some extreme changes. One might think, given all the bad press about so-called “smartphone addiction,” that using no technology would be the right cure. The post Skip the Digital Detox—Abstinence Won’t Work (But This Does) appeared first on Nir and Far.
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Mind the Product
OCTOBER 14, 2022
Day two of #mtpcon London was jam-packed with a plethora of inspirational product talks, from making better product decisions to artificial intelligence. Read on for seven key takeaways! [.] Read more » The post Seven key takeaways from #mtpcon London+EMEA: Day 2 appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Time goes by, runway decreases. Eventually they run out of cash and shut down. If only books on product management had labels that say “pre-PMF” or “post-PMF”. Here are 10 great product books on pre-product market fit (pre-PMF)! ?? 1. Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum.
Intercom, Inc.
OCTOBER 13, 2022
?. At Intercom, we believe that in-product messaging will become the primary customer communication channel. Not only is it the only channel you have full control over, but it’s the best place to quickly sort out issues and share information with your customers in a swift, non-disruptive way. After all, if you’re trying to engage your customer or persuade them to take an action, the best and easiest place to do that is when they’re in the product itself – not a few hours or days late
Userpilot
OCTOBER 11, 2022
What are some good product vision examples? How is the product vision different from the company vision? What makes a great product vision? How should product managers develop effective product vision statements? If you’re after the answer to the question, we’ve got you covered! So, find a comfy spot, grab a tasty drink and let’s dig in!
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Mind the Product
OCTOBER 13, 2022
Today kicked off our tenth #mtpcon London! Throughout the first digital day, over 1,000 product managers were inundated with engaging sessions and inspirational talks from the comfort of their homes and offices. Here are five key lessons that we learned as day one draws to a close. [.] Read more » The post Five key takeaways from #mtpcon London+EMEA: Day 1 appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Develop quietly, release often, and wait for the big reveal…keep the big marketing launch under wraps, but show your new product/version… Continue reading on Product Coalition ».
Intercom, Inc.
OCTOBER 13, 2022
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retenti
Userpilot
OCTOBER 13, 2022
Have you ever wondered what your best customers have to say? What features they’d like you to add next? And how you can collect feedback with a feature request template? Communication between you and your users plays a critical role in ensuring the success of your product. A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Mind the Product
OCTOBER 11, 2022
This final look back at some of the stand-out talks from #mtpcon London takes us back to last year and a talk from WhatsApp Product Director Alice Newton Rex on the common trends adopted by those who’ve found success making big product bets. [.] Read more » The post Learnings from London: Mastering the art of the big bet by Alice Newton Rex appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Market research, trends, and data indicates that APIs are one of the most strategically important areas of technology. APIs are the dominant communication and integration technology and this is only going to grow, if not explode. This article looks at selected research, trends, and data points that support this view. APIs: the majority of internet traffic and fastest growing The view that APIs currently power most interactions is backed up by the data.
Intercom, Inc.
OCTOBER 12, 2022
Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. .
Userpilot
OCTOBER 13, 2022
Free trial emails are invaluable tools in the hands of product-led SaaS companies. They can serve as the bridge for user education, motivation, and conversion. However, none of these will happen if your trial emails aren’t well crafted. Read on to learn how to pair free trial emails with your onboarding software to properly welcome, nurture, and convert users.
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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Mind the Product
OCTOBER 9, 2022
This Sunday Rewind from Kate Leto takes us back a few years to examine organisational awareness, which she describes as a product leader’s ability to manoeuvre the complex human networks and patterns of influence, values, emotions and power that make up an organisation’s operating system. Someone with high organisational awareness can, says Kate: Make more [.
The Product Coalition
OCTOBER 13, 2022
Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if we truly live in a knowledge economy. While the current model may work for only 7% of the population, we need models that apply to the 93%. New models of education, based on the decentralized power and flexibility of web3, are now possible.
Product Management Today Submitted Articles
OCTOBER 11, 2022
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